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소네스타 에센셜 휴스턴 하비 에어포트 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1002개 이용 후기 중 343개" "
평점 8 - 좋아요. 1002개 이용 후기 중 200개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 140개" "
평점 4 - 별로예요. 1002개 이용 후기 중 121개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 198개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

SUN YU

2022년 9월에 1박 숙박함
답변 제공: Tiffany Fehrle - General Manager 님, 2022년 10월 11일
Thank you for taking the time to leave us a review.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's clean and management is great
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Stephanie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was not decent , eggs were disgusting, potatoes looked just boiled waffle maker timer broke, milk expired Rooms were ok hotel property not clean, tons of trash bagged and put by doorway piled up, ice machine broken. Would not recommend
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Stephanie,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any upkeep concerns during your visit, as well as any disappointment in our breakfast options. Your feedback regarding these matters is gratefully received and will be discussed internally. Please consider giving us another chance soon; we're confident that we can change your perceptions.

2/10 - 너무 별로예요

Kiata

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had no water , they said they were going to change my room and didn’t … had dead roaches … the hallway and room rugs smelled like mildew… the pool was dirty , the ice dispenser didn’t work . They didn’t have no towels or wash cloths in the room .
2024년 4월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 12일
Dear Kiata,What you have described is far from the experience we want our guests to have. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. While we treat our property regularly, we will be sure to have our pest control and housekeeping teams look into all of your comments further and make improvements where necessary. Please consider giving us another chance to impress you in the future.

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Territha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I woke up to use the restroom, the water was off. I called the front desk and they stated that they will call me back with an update. I waited for over an hour and there was no return call I called back again and I was told the same thing, I waited two more hours and no callback. I call back a third time in the Front Desk told me they were on the phone with the water company to resolve the issue and they will give me a call back, but never did the water did come back on a few hours later , the smell of marijuana, was up and down the hallway and young children were sitting on top of the front desk countertop.
2024년 1월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 9일
Dear Territha,We're sorry to hear that you didn't enjoy your stay with us. Please accept our apologies for any disappointment in the service you received, as well as any inconvenience regarding the water. Your feedback is gratefully received and we will be sure to discuss all of your comments internally so that improvements can be made where necessary. Thank you, and we hope you'll give us another chance soon.

4/10 - 별로예요

Matthew

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had dirty blanket and sheets on both beds. Dirty carpets and clumps of something on floor. …. Staff was very good though. Gave us clean sheets (that we put on), got us a tv controller because it was missing. We arrived late and were there to sleep for one night only, actually about five hours, or we would’ve never stayed and would have relocated for sure.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 5일
Dear Matthew,Thank you for choosing to stay with us and sharing your feedback. We are glad that our team made a positive impact on your stay with us. However, we are disheartened that we were unable to show you the high standards that we strive for. Our team will be sure to discuss your review with our housekeeping department to ensure that this never happens again. Please consider visiting us again in the future so we can show you a much better experience.

6/10 - 괜찮아요

Ivelisse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has potential but its transition to new administration proved to be a problem for us. I picked this hotel because of the airport shuttle and breakfast. It’s a lift service, but they did not communicate that. So I edited for an hour at the airport while trying to contact the hotel staff for clarification.The name change and the phone change confused everyone. I got stuck. So, communicate more the details in Expedia. The staff was very attentive. I do appreciate that!!but they said breakfast was 6 to 9 but there was no breakfast. I just left. Again, respectful staff caring are the reason I don’t give lowest rating
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Athul

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Clara

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have bed bugs
답변 제공: Guest Relations 님, 2024년 3월 12일
Dear Clara,We sincerely regret that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and we hope you consider returning down the line and allowing us to change your perceptions.

2/10 - 너무 별로예요

Bobbi

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First they could not find our booking. Then the room they gave us had mold behind the bed and blood stains on the floor. The front desk moved us immediately To a different room that had roaches. The only good thing i can say about the stay is that the front seat lady was nice.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Bibi 님, queens

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool is an indoor/ outdoor pool , not separate. Not able to use bc of cold from outdoor part. Noise from highway. Heat/air clanking when trying to come up. Room never got cool. Carpet stained room. Fake eyelash found in towel. Breakfast ran out early everyday, didn't even get to see everything offered 1 hour before breakfast end time. Coffee/ tea not offered all day but stated on site that it will be in common areas. Bad smells in areas. Only offers 1 face towel and 1 washcloth for 3 guests. Always missing a towel as well.
2024년 2월에 3박 숙박함

4/10 - 별로예요

Kathy

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Unbelieveably bad! New owners are taking a lovely facility and an amazing staff and are doing their best to make sure they have no return guests! Elevator not working upon departure and had to carry my luggage down 3 flights of stairs. No time of repair indicated! No soap in the shower soap containers. No bedspread! Waffle iron timer broken for first 2 days of my stay. Entrance automatic door got stuck and locked me out. I knocked hard on the door and other guests inside found the switch and activated it to make the door open! Guest snack for purchase shelves had been cleaned out by previous owners and not restocked! In spite of the lack of normal guest products and state of decline, I saw no bugs, so the staff is working very hard to do what they can. The staff is lovely. I hope they all find new jobs!!!! I feel for them.
2024년 2월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 17일
Dear Kathy,In reading your review, it is clear we failed to meet your needs. We are very sorry for our shortfalls in providing you with comfortable and functional accommodations. Your feedback is valuable and will guide our efforts to improve and ensure better future experiences. On a positive note, we are glad our team served you well. Thank you for your time.

6/10 - 괜찮아요

kwok 님, Summit

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator old and smelly hotel just sold to different company every thing is not updated missing towel and no tissue provided
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Jesus

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
House keeping never came to say the least. Not friendly staff
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

milton

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kristy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The front desk clerk was super acomadating to my unique sercomstance...thank you for your kindness, and grace...bless you, you saved my life that day❤❤❤
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Gabriel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Building looks old and dirty. Bath towel was missing in room, no fridge in the room. Breakfast was way below standard They should close hotel and do some renovation.
2024년 1월에 5박 숙박함

2/10 - 너무 별로예요

Da Yona

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was infested with roaches and the bed has bed bugs. I have videos and pictures. I tried to tell the staff, they all said they dont speak any english. My child and I didnt sleep due to the bugs every were, we sat up on the chair all night until we had to check out. They had no vending machines, no bottle water, the pool was empty, the smell was horrible, The only person was super nice was the girl at the front desk at 3am. She was so sweat and kind, but I was leaving to go to the airport. I would never recommend that hotel. Worst visit to Texas. I cried my entire stay. Oh and as far as the free breakfast, what was that? It gave we do not care about our hungry customers who payed to stay here. And the bugs that I killed on the bed why was they bleeding? I have never in my life killed a big flat looking bleeding bug. Grossed out and traumatizing for my child. Thanks for the horrible experience.
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Eunice

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a reservation Jan.25/ Jan 28 checking in on Thursday 9:30pm woke up Friday morning and the power was shut off the whole building & we was told 4 hours before it would be back on - it was so dark & cold i checked out early & requested a refund I may have to take them to court for a full refund & inconvenience fee hotel is nothing like advertised & the manager she is the worst very rude - most of the building checked out they lost a lot of customers that day never been to a hotel that doesn’t pay the light bill - the hotel only not the area worst stay ever!
2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

steve 님, blanchardville

연인과의 여행
There was a high chemical smell in the room. The front desk clerks kids were running and yelling through the halls. Our key cards all of a sudden did not work after coming back to the hotel. I definitely will not return to green tree inns
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Kenderick

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

JIM

단체 여행
.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Andrew

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The room was clean, but had a lot of damage. There was a broken mirror closet door, ripped shower curtain, large carpet stains, and mold on the ceiling above the window. I also did not see any vending machines. They had breakfast, which was nice, and the hotel and room was pretty clean.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Wanda 님, Houston

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

8/10 - 좋아요

Chansie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
There are limited food options around and the cleanliness left something to be desired. I would probably stay closer to the international Airport next time on a layover for that price.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Andy

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jamorris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cool
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Adriana

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limpiez y tranquilidad
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Buena
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스
good location, cheap hotel
Our stay was fine for the price, but a little disappointing. When we arrived the room smelled like grass. Odors in other parts of the hotel as well. A couple lights in the room didn’t work, and the in-room coffee maker was broken. Continental breakfast was minimal, consisting of cereal, bread, waffles, and coffee (and good luck finding a plate to put your waffles on). The property is advertised as having an indoor pool and an outdoor pool, but this is incorrect. There is only one pool that is half indoors and half outdoors, so with winter weather it was frigid. Bottom line: this is a great location, conveniently located in between many Houston-area attractions and Hobby airport. But I get the impression they need to invest more in their staff for the quality of day-to-day operations.
2024년 1월에 3박 숙박함

4/10 - 별로예요

Eryn

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Daniella

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property did not look like the picture it was so dirty and everything was broken !! It was super dusty and they made me pay extra to check in early
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Jay

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Christina

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Find another place to stay
This hotel has a nice exterior- but steer clear. There was hair in the bed, mystery stains all over the carpets, no soap Or towels in the bathroom and the service was not friendly.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Paula

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like that it advertised indoor pool and it wasn't..It was a outdoor pool in reality with a divider but that's all everything else was great
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Alexandre

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Dena

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible stay
The worst hotel I ever stayed at they never came and clean my room. They never had towels I had to go get my own towels from downstairs hair in the shower.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Tori 님, Houston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Jean

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Great Location for a one night stay, but dirty
Great location for a one night stay prior to a flight. Common areas and carpet in the room are dirty.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Keith

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Dylan 님, Mason City

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The exterior of the facility was well kept, but the interior was a different story. Our room had stains on the carpet and some stains were sticky. We asked for extra towels and were told housekeeping would bring them soon, they never showed up. For the price I won't complain too much but I won't be staying there ever again.

8/10 - 좋아요

Dallen Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jalyn

2024년 1월에 1박 숙박함

4/10 - 별로예요

Jim

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Macario

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was clean and quiet.

6/10 - 괜찮아요

Keith

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Alex

2024년 1월에 2박 숙박함