Dear guest, Thank you for your valuable review. We sincerely apologize for missing the mark during your stay with us regarding your overall comfort. Please keep in mind our team puts guest's comfort as our top priority and try to resolve any issues guests communicate to us. We wish you well and we hope you have a pleasant day.

Dear Guest, We appreciate your honest & valuable review! We are happy to hear you had an excellent time during your stay with us. ) Thank you for giving us your feedback. We hope to serve you again in the future if you are ever in the area again. We wish you well and have a great day!

Thank you so much for your review and feed back. We apologize for any noise and AC issues you have encountered during your stay. We have space heaters and extra blankets for our guests as well. We will make sure to communicate better with our guests of our amenities upon check in thank you for your valuable feedback. We hope to welcome you back again soon!

Thank you so much for your wonderful review! We look forward to welcoming you back!

Thank you Samuel for your review! We really appreciate you!

Dear Guest, We appreciate your honest & valuable review! We are happy to hear you had an overall pleasant time during your stay with us. ) It was a pleasure serving you. We wish you well and hope to serve you again if you are ever in Southern California again!

Dear Guest, We appreciate your honest & valuable review! We are happy to hear you had an excellent time during your stay with us. ) Thank you for giving us your feedback. We hope to serve you again in the future if you are ever in the area again. We wish you well and have a great day!

Dear Guest, We appreciate your honest review! We are happy to hear you had a pleasant time during your stay with us. ) It was a pleasure serving you and your guests & we hope to serve you again in the future if you are ever in the area again to visit Southern California. We wish you well and have a great day!

Dear Guest, Thank you for your valuable review. We sincerely apologize for missing the mark during your stay this time with us. We hope you will give us another chance as we try to make things right. We appreciate your honest feedback. We wish you well and we hope you have a pleasant day.

Dear Guest, We appreciate your honest & valuable review! We are happy to hear you had an overall pleasant time during your stay with us. We do apologize for any inconvenience that you had encountered during your stay. We appreciate your time to bring out certain aspects that would further improve the standards and quality of accommodations on our property. Again, we sincerely appreciate your stay with us and for conveying your helpful feedback as we progressively fulfill constructive efforts to resolve any challenges. We wish you a wonderful day.

¡Gracias por tu honesta reseña! ¡Estamos felices de que disfrutes de tu habitación! ¡Le deseamos un gran día y esperamos servirle nuevamente!Atentamente,MichaelGrand Inn

Dear Guest, We appreciate your honest review! We are happy to hear you had a pleasant time during your stay with us. ) It was a pleasure serving you and & we hope to serve you again in the future if you are ever in the area again to visit Southern California. We wish you well and have a great day!

Dear Guest, We appreciate your valuable review! We are happy to hear you had a pleasant time during your stay with us. ) Thank you for giving us your feedback about our room comfort & cleanliness. We hope to serve you again in the future if you are ever in the area again. We wish you well and have a great day!

Dear Guest, We appreciate your honest & valuable review. We would like to apologize for any inconvenience that you had encountered during your stay. We appreciate your time to bring out certain aspects that would further improve the standards and quality of accommodations on our property. Again, we sincerely appreciate your stay with us and for conveying your helpful feedback as we progressively fulfill constructive efforts to resolve any challenges. We wish you a pleasant day & good health!

Dear Guest,Thank you for your honest and valuable review. We would like to apologize for the issue you experienced due to the faulty TV signal. This is not the standards and quality of accommodations we hope to strive for. We appreciate your feedback as we re-train our team to resolve issues like these in the future. We hope you will give us another chance if you are ever in the area again to make it right. We hope you have a pleasant day.

Dear Guest,Thank you for your valuable review. We sincerely apologize for missing the mark during your stay with us. We appreciate your honest feedback. We hope you will give us another chance in the future. We wish you well & we hope you have a pleasant day.

Dear Guest, We are happy to hear you felt at home when staying with us. We are glad our customer service left a lasting impression. We appreciate your honest & valuable review! Thank you for giving us your feedback. We look forward to serving you again in the future. We wish you well and good health!Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest,Thank you for taking the time and sharing your experience at the hotel. We do apologize for any inconvenience that you had encountered during your stay. Again, we sincerely appreciate your stay with us and for conveying your experience as we progressively fulfill constructive efforts to resolve any challenges.

Dear Guest, We appreciate your honest review! We are happy to hear you had a pleasant time during your stay with us. ) It was a pleasure serving you and your guests & we hope to serve you again in the future if you are ever in the area again to visit Southern California. We wish you well and have a great day!Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest,Thank you for your valuable review. We apologize for missing the mark during your stay with us. We will immediately re-train our staff on keeping guest peace of mind & our customer service our top priority. We appreciate your honest feedback. We wish you well and we hope you will give us another chance in the future. We hope you have a pleasant day.Sincerely,Michael,Customer Service Manager, Grand Inn

Dear Guest,Thank you for reaching out to us. We have brought up the payment issue with our management & have resolved it at this time. Just as the front desk agent stated on that day, when the internet was down during your time of check-in the credit card machine was rendered offline. The payment was put into a pending processing hold which means we were unable to process it completely. Please know we are a small family run hotel & merely trying to process payment for your stay. We wish you well.

Dear Guest, We appreciate your honest & valuable review. We do apologize for the inconvenience you experienced in terms feeling of safety. Our hotel policy does have a 10pm quiet hours that we enforce & we make patrols 24/7. We do look to our more behaved guests to reach out to us at any time during their stay should there any noise disturbances. Again, we sincerely appreciate you for conveying your experience as we progressively fulfill constructive efforts to resolve any challenges. We wish you a wonderful day.

Dear Guest,Thank you for your honest review! We're pleased to hear that you enjoyed your stay with us here at the Grand Inn. It's wonderful to know that you had a relaxing stay. We appreciate you taking the time to share your thoughts with us. We hope to serve next time you are in town again. Have a wonderful day!

Dear Guest, We appreciate your honest & valuable review! We are happy to hear you had an overall pleasant time during your stay with us. ) It was a pleasure serving you. Thank you for your helpful feedback. We wish you well and have a great day!

Dear Guest, We appreciate your honest review! We are happy to hear you had a pleasant time during your stay with us. ) It was a pleasure serving you & we hope to serve you again in the future if you are ever in the area again to visit Southern California. We wish you well and have a great day!

Dear Guest,Thank you for your honest & valuable review. We apologize for missing the mark during your stay with us. We will investigate the issues you experienced and notify our entire team. We thank you for conveying your experience as we progressively fulfill constructive efforts to resolve any challenges. We appreciate you reaching out to us and your feedback. We wish you well and may you have a pleasant day.

Dear Guest,Thank you for your honest & valuable review. We apologize for missing the mark during your stay with us. We will investigate the issues you experienced and notify our entire team regarding room comfort. We thank you for conveying your experience as we progressively fulfill constructive efforts to resolve any challenges. We appreciate you reaching out to us and your feedback. We wish you well and may you have a pleasant day.

Dear Guest, We appreciate your honest review! We are happy to hear you had a pleasant time during your stay with us. ) It was a pleasure serving you and your guests & we hope to serve you again in the future if you are ever in the area again to visit Southern California. We wish you well and have a great day!

Dear Guest, Thank you for your valuable review. We sincerely apologize for missing the mark during your stay with us. We appreciate your honest feedback. We wish you well and we hope you have a pleasant day.

Dear Guest, We appreciate your honest & valuable review! We are happy to hear you had an excellent time during your stay with us. ) Thank you for giving us your feedback. We hope to serve you again in the future if you are ever in the area again. We wish you well and have a great day!

Dear Guest, We are happy to hear you felt at home when staying with us. We are glad our customer service left a lasting impression. We appreciate your honest & valuable review! Thank you for giving us your feedback. We look forward to serving you again in the future if you are ever in the area again. We wish you both well and pleasant day!

Thank you for your honest & valuable review. We apologize for missing the mark during your stay with us. We will investigate the issues you experienced and notify our entire team. We thank you for conveying your experience as we progressively fulfill constructive efforts to resolve any challenges. We appreciate you reaching out to us and your feedback. We wish you well and may you have a pleasant day.

Dear Guest,Thank you for taking the time and sharing your experience at the hotel. We do apologize for any inconvenience that you had encountered during your stay. We appreciate your time to bring out certain aspects that would further improve the standards and quality of accommodations on our property. We will work constructively with our maintenance team so that issues such a yours do not happen in the future. Again, we sincerely appreciate your stay with us and for conveying your experience as we progressively fulfill constructive efforts to resolve any challenges.

Dear Guest,Thank you for your valuable & honest review. We apologize for missing the mark during your stay with us. We sincerely apologize for the issues you experienced in terms of room comfort & our amenities. We appreciate your honest feedback as we proactively strive to improve upon our amenities & property. We wish you a pleasant day.Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest,Thank you for your valuable & honest review. We apologize for missing the mark during your stay with us. We sincerely apologize for the issues you experienced in terms of room comfort & our amenities. We take your feedback seriously and will look into the areas you mentioned to improve our hotel standards & overall guest comfort. Nevertheless, we will retrain our team to be more aware of each situation & to uphold the customer service standards our team strives for. We appreciate your honest feedback and we wish you well.Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest, We are happy to hear you felt at home when staying with us. We are glad our customer service left a lasting impression. We appreciate your honest & valuable review! Thank you for giving us your feedback. We look forward to serving you again in the future. We wish you well and good health!Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest, We appreciate your honest & valuable review. We do apologize for any inconvenience that you had encountered during your stay. Again, we sincerely appreciate your stay with us and for conveying your helpful feedback as we progressively fulfill constructive efforts to resolve any challenges. We wish you a wonderful day!Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest, We are happy to hear you felt at home when staying with us. We appreciate your honest & valuable review! Thank you for giving us your feedback. We look forward to serving you again in the future. We wish you well and great day!

Dear Guest,Thank you for your valuable & honest review. We apologize for missing the mark during your stay with us. We sincerely apologize for the issues you experienced in terms of room comfort & water temperature. We take your feedback seriously and will look into the areas you mentioned to improve our hotel standards & overall guest comfort. We appreciate your honest feedback and we wish you well.Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest, We appreciate your valuable review! We are happy to hear you had another stay with us. ) Thank you for giving us your honest feedback We hope to see you again & we wish you a great day!Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest,Thank you for your valuable review. We apologize for missing the mark during your stay with us. We will immediately address the issues you experienced & re-train our team to reinforce proper cleanliness and upkeep. We do encourage all of our guests to give us a call at the Front Desk for an issues during their stay so we can make things right. We appreciate your honest feedback and taking the time to help us improve on issues you experienced. We wish you well and a pleasant day.

Dear Guest,We are glad to hear you had a great time with us! We are happy to hear our amenities, room comforts and customer service made a lasting impression. Thank you for you valuable and honest review. We wish you well and hope to serve you again in the future!

Dear Guest, We appreciate your valuable review! We are happy to hear you had a pleasant time during your stay with us. ) Thank you for giving us your feedback! It was a pleasure serving you and your family & we hope to serve you again in the future if you are ever in the area again. We wish you well and have a great day!

Thank you for your helpful review. We sincerely apologize for missing the mark during your stay with us. We appreciate your time to bring out certain aspects that would further improve the standards and quality of accommodations on our property. We wish you well & we hope you have a pleasant day.

Dear Guest,Thank you for your honest review! We're pleased to hear that you enjoyed your stay with us here at the Grand Inn. It's wonderful to know that our staff and comfortable rooms left a lasting impression. We appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you are in town. Have a wonderful day!Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest,Thank you for your honest & valuable review. We apologize for missing the mark during your stay with us. We appreciate you reaching out to us and your feedback. We wish you well and may you have a pleasant day.Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest,Thank you for your honest review. We apologize for missing the mark during your stay with us. We appreciate you reaching out to us and your feedback. We wish you well.Sincerely,MichaelCustomer Service Manager, Grand Inn

Dear Guest,Thank you for your valuable review. We apologize for missing the mark during your stay with us. We will immediately re-train our staff on keeping guest peace of mind & our hotel quiet hours our top priority. We appreciate your feedback. We also encourage our guests to give a call at the front desk so that we can make things right. We wish you well and we hope you will give us another chance in the future. We hope you have a pleasant day.

Dear Guest,We apologize that we were unable to fulfill your reservation. When using 3rd party booking websites such as Agoda; all payment is collected that the time of check-in. The information that is filled out is only used to hold the room. It is usually stated online but we understand it could be hard to find & easy to be overlooked. We are sorry for the confusion & wish you a pleasant day.

Dear Guest, We appreciate your honest review! We are happy to hear you had a pleasant time during your stay with us. ) It was a pleasure serving you and your guests & we hope to serve you again in the future if you are ever in the area again to visit Southern California. We wish you well and have a great day!