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Reviews of The Riverside Hotel

4 out of 5
The Riverside Hotel
6, Gangnam-daero 107-gil, Seocho-gu, Seoul, Seoul

Reviews

5.8
Rating 10 - Excellent. 103 out of 982 reviews" "
Rating 8 - Good. 236 out of 982 reviews" "
Rating 6 - Okay. 258 out of 982 reviews" "
Rating 4 - Poor. 209 out of 982 reviews" "
Rating 2 - Terrible. 176 out of 982 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

June

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

2/10 Terrible

Henry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Yoon-ji

Stayed 2 nights in May 2022

4/10 Poor

Hoon

Business traveler
Disliked: Amenities, property conditions & facilities
-
Stayed 6 nights in Oct 2022

6/10 Okay

Kay

Stayed 1 night in Oct 2022

4/10 Poor

Yingchun

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I will never book this hotel again, it would be my 10th night, the whole entrance to the reception and adjoining rooms have all been renovated, it is loud, dirty and dusty. The room carpet is dirty etc.
Stayed 10 nights in Jul 2022

2/10 Terrible

Deepa

Stayed 5 nights in Jul 2022

8/10 Good

Oraya

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Jotel is very good
Stayed 4 nights in Dec 2021
Response from 더 리버사이드 호텔 on Feb 28, 2022
저희 호텔을 이용해주셔서 감사합니다. 고객님께서 만족 하셨다니 저희도 너무 기분이 좋습니다. 다음에 방문 해 주셨을 때에도 큰 만족 느끼실 수 있도록 항상 노력하는 리버사이드 호텔이 되겠습니다. 감사합니다. 행복한 하루 보내세요 !

8/10 Good

Jung Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Availability of Hanriver View
It was nice river view at 12F
Stayed 1 night in Oct 2021

4/10 Poor

Shaneace

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Katherine

Stayed 2 nights in Jul 2021

10/10 Excellent

Asia

Stayed 1 night in Jun 2021

8/10 Good

IN GWON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Minjin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from 더 리버사이드 호텔 on May 26, 2021
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, room comfort
Stayed 13 nights in Nov 2020
Response from 더 리버사이드 호텔 on Dec 17, 2020
저희 호텔을 이용해주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

10/10 Excellent

Hongseok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 더 리버사이드 호텔 on Nov 1, 2020
저희 호텔을 이용해주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

8/10 Good

leo ju jun

Liked: Staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2020
Response from THE RIVERSIDE HOTEL on Feb 8, 2020
Thank you for visiting our hotel and thank you for your feedback.

6/10 Okay

joon sang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 더 리버사이드 호텔 on Jan 9, 2020
불만족스러우셨다니 죄송합니다. 말씀하신 문제를 해결하도록 최선을 다하겠습니다. 의견을 주셔서 감사합니다.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish hotel
I and my parter are shocked as soon as we got into the room.Hotel lobby seems ok but room floor was awful,old and cheap.(worse then the 2star business hotel) i booked this hotel because it’s 4 star ranked and located near sightseeing spot. ( don’t deceived by photo on the web!completely fake) the room was so dark,uncleaned,outdated and very filthy. hotel room and toilet smells like rotten eggs, seriously smells bad. Really bad...! Ripped bed linen, dented door,no coffee,lack of amenities, , noise from air-conditioner all night long,,everything was just awful. I would never ever stay here again and this place ruined our stay in seoul.
Stayed 3 nights in Dec 2019
Response from THE RIVERSIDE HOTEL on Jan 6, 2020
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn't recommend this hotel. Due to broken shower head, impolite front desk staffs.
Stayed 1 night in Dec 2019
Response from THE RIVERSIDE HOTEL on Jan 6, 2020
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

6/10 Okay

mike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from 더 리버사이드 호텔 on Jan 8, 2020
불만족스러우셨다니 죄송합니다. 말씀하신 문제를 해결하도록 최선을 다하겠습니다. 의견을 주셔서 감사합니다.

10/10 Excellent

Jongtae

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 더 리버사이드 호텔 on Dec 26, 2019
저희 호텔을 이용해주셔서 감사합니다! 고객님의 소중한 의견에 감사드립니다!

6/10 Okay

Verified traveler

Old, out dated.
I expected more because if the location but that’s all that was good about it. The location was great.
Stayed 1 night in Sep 2019
Response from THE RIVERSIDE HOTEL on Dec 24, 2019
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

6/10 Okay

Private, Boston, ma

Business traveler
Liked: Amenities
Disliked: Cleanliness
Not much unique... Hotel has nice lobby, but the rooms are pretty shabby worn down and quite filthy by Western standards. Perhaps it is appropriate for the price, I don't know. I stayed here because it was close to customer sight.
Stayed 1 night in Sep 2019
Response from THE RIVERSIDE HOTEL on Oct 2, 2019
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

4/10 Poor

Jongeun

Disliked: Staff & service
Swiming pool isn’t free
Hello they charged swiming pool fee and it was unexpected and i paid for fee but water wasn’t full fill as 1m like 70cm. It was waste of my time and money
Stayed 1 night in Sep 2019
Response from THE RIVERSIDE HOTEL on Sep 15, 2019
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

6/10 Okay

Brandon

Disliked: Cleanliness
Stayed 1 night in Aug 2019
Response from 더 리버사이드 호텔 on Sep 15, 2019
저희 호텔을 이용해주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다!

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and reasonably priced
Great place to stay. A little difficult to park and valet no free parking . The room Was comfortable but a little dated.
Stayed 1 night in Aug 2019
Response from THE RIVERSIDE HOTEL on Aug 19, 2019
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
No longer good hotel.
The room was very small and really dark. Power suppy was located deeply under table that made too difficult to recharge a phone. Shower water was also weak. A night club as a part of the hotel made noise all night, & the club visitors blocked the hotel entrance and even elevator access. Absolutely needs some control.
Stayed 3 nights in May 2019
Response from THE RIVERSIDE HOTEL on Jun 10, 2019
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

2/10 Terrible

Njoo Aland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake picture Bad hotel Very dirty
The worst hotel during our stay in seoul. Very bad customer service. They cannot speak english well. Room very dirty. Rust everywhere. During the weekend i saw vomit around the hotel. They ask for money for every service you ask. Very bad experience. Look different from the picture. It is fake picture showed at hotel.com
Stayed 2 nights in Apr 2019
Response from THE RIVERSIDE HOTEL on Jun 13, 2019
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is terrible. It is way overpriced for the quality and condition. What you get is more similar to a cheap motel. My first room smelled like mold and sewage, and there was no way to open a window or circulate any air. I requested a new room from the desk and explained that the air system wasn't working, and he explained that there was no air - only heat could be turned on - even though the room was humid and hot. Next, I was moved to a room that was clearly a downgrade from what I had paid for, but I received no refund. The room was dirty - there was loose dirt and powder on the floor, marks and smudges on the walls, and hair in the sink. There was still no air, but there was a small window I could open - which is ridiculous because the air quality was terrible while I was in Seoul. The bathroom still smelled like mold, but, at this point, I realized there wasn't going to be a better option. The atmosphere of this hotel is dirty and shady. I will never stay here again, and I'm upset that I paid the price of a 4-star hotel for the quality of a 1- or 2-star $15 motel.
Stayed 3 nights in Apr 2019
Response from THE RIVERSIDE HOTEL on May 16, 2019
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

8/10 Good

seungseob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from 더리버사이드호텔 on May 3, 2019
저희 호텔을 이용해주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다!

8/10 Good

JA IL

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from H on Mar 31, 2019
저희 호텔을 이용해주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

10/10 Excellent

Karey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of Han River, and bed is very comfortable.
Stayed 1 night in Mar 2019
Response from THE RIVERSIDE HOTEL on Mar 28, 2019
Thank you for your feedback!

4/10 Poor

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not meant for vacations
The rooms were small. There is a club that blasted music in the morning right below the hotel. There was an event in this auditorium right across from our room so we couldn’t sleep. It’s more meant for Koreans to stay after they party or after an event that is hosted there. Also the free breakfast was pretty bad. On a side note, there is a cat in the kitchen, not too sure if it was a pet or a stray...
Stayed 3 nights in Feb 2019
Response from THE RIVERSIDE HOTEL on Mar 15, 2019
I'm sorry that you were unsatisfied. I will do my best to resolve the issue you mentioned. Thank you for your feedback.

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2019
Response from 더리버사이드호텔 on Apr 30, 2019
불만족스러우셨다니 죄송합니다. 말씀하신 문제를 해결하도록 최선을 다하겠습니다. 의견을 주셔서 감사합니다.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from the riverside hotel on Feb 17, 2019
안녕하십니까. 더 리버사이드 호텔 입니다. 방문해 주셔서 대단히 감사합니다. 고객님의 소중한 의견에 귀 기울이는 더 리버사이드 호텔이 되도록 하겠습니다. 감사합니다.

10/10 Excellent

Kallie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from 더 리버사이드 호텔 on Dec 30, 2018
저희 호텔을 이용해주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다!

2/10 Terrible

Kr1234, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom was very dirty with lots of mold around the sink. Carpet was old and dirty and lights were too dark. Will never recommend this hotel unless they renovate the rooms.
Stayed 11 nights in Oct 2018
Response from THE RIVERSIDE HOTEL on Oct 30, 2018
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

4/10 Poor

Yuni, Seoul, Korea

Disliked: Staff & service
The parking system was terrible. Although I didn't pay more money for parking lot, they tried to charge more money for parking. I complained about that to the Front Desk staff, he didin't settle properly. It's disappointed.
Stayed 1 night in Oct 2018
Response from THE RIVERSIDE HOTEL on Oct 25, 2018
I'm sorry you're dissatisfied. I will do my best to solve the problem you mentioned. Thank you for your feedback.

10/10 Excellent

Maria Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
Worth the price. Highly recommended.
Stayed 1 night in Jul 2018
Response from The riverside hotel on Oct 26, 2018
Hi, this is the riverside hotel. Thank you for your opinion. Have a good day!

6/10 Okay

jong

It's okey But too small room and need dresser for my clothes.
Stayed 11 nights in Aug 2018
Response from THE RIVERSIDE HOTEL on Sep 14, 2018
I'm sorry to hear that you were dissatisfied.I will do my best to solve the problem you mentioned. Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel with a good bakery on site.
I only had two problems with the hotel. The overall cleaning was ok but I did find a few hairs here and there. As well they need to refinish some of the furnature as it was showing signs of too much wear. There was also no coffee to offer the guests in the room, just two bags of tea. That was the first hotel that I ever stayed at that didn't have coffee for the guests.
Stayed 2 nights in Jul 2018
Response from THE RIVERSIDE HOTEL on Aug 6, 2018
I'm sorry you're dissatisfied. I will do my best to solve the problem you mentioned. Thank you for your feedback.

6/10 Okay

Verified traveler

ok stay if the charge is in low rate.
is time to renovate. beside spacious i din see any 4 star value there. need payment to use swimming pool. 5 min walk to metro station. restaurant is the opposite side. you need to walk one round to cross the road.
Stayed 1 night in Jul 2018
Response from THE RIVERSIDE HOTEL on Jul 30, 2018
Thank you for visiting our hotel. We appreciate your feedback.

4/10 Poor

Qun

Disliked: Staff & service
Stayed 5 nights in Jun 2018
Response from 더리버사이드 호텔 on Jul 13, 2018
저희 호텔을 이용해주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다!

8/10 Good

Christina

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Riverside Hotel
The staff was amazing. They were very accommodating. They quickly changed our room without fuss when we said we wanted a tub. They didn't even make us go down to the front desk. They came up and gave us a new key and stuff. They also brought us up whatever we needed, and were very accommodating and friendly. A+ for the staff! They also spoke English! The rooms were comfortable, but not in the best of repair. There were some patches on the wall, weird holes, and absolutely no water pressure at all from the shower. The AC was also very loud and rickety. Aside from that, it was a nice place. :)
Stayed 1 night in May 2018
Response from THE RIVERSIDE HOTEL on May 28, 2018
Thank you for using our hotel and thank you for your valuable feedback

8/10 Good

orlando , Brasil

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but some difficulties to speak english
Very good, but they didnt provide me a receipt for my payment
Stayed 2 nights in Oct 2017
Response from Riverside Hotel on Nov 26, 2017
Thank you for the your comment. As your said your payment receipt can take with expedia.

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2017

4/10 Poor

Bruce , Seattle, WA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel photo deceived me.
Hotel staff, rude and unfriendly. Focus on room key deposit. The Facilities, needs major renovation. Dented doors, dirty lobby, numerous stained carpets, trashes everywhere in the parking lot. Room lighting was poor and dark. No plugs in the bathroom - maybe it was just my room but could believe it. I had to change rooms, due to uncleanliness of the original room assigned, the replaced room had no windows. Just need to sleep and get out type of place.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and shameful!
I was shocked by the condition of the room they originally gave me. It was located on the staff level next to the supply rooms. The hallways were undone and completely dark. I felt more like a staff member than a guest. The room was in a dark corner that was fitlthy and wreaked of comigarettes. I can't believe they would make anyone stay in conditions like these. I had to upgrade just to get a decent room and had to pay extra for the gym. Location was not great and staff barely knew any English! Do yourself a favor and look for a better place!
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
It's basic but nice Restaurant I thought was very expensive and not good quality No room service - maybe this is the born in Korea though