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호텔 모노나 여행 후기

2.5 out of 5
호텔 모노나
722 John Nolen Drive, Madison, WI

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 570개" "
평점 8 - 좋아요. 1000개 이용 후기 중 301개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 78개" "
평점 4 - 별로예요. 1000개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 18개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Keesam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
평범하지만, 다 있음
2023년 7월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 29일
Dear Guest,Thank you for your feedback.Regards,

8/10 - 좋아요

Joonhong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Erin GM 님, 2021년 6월 4일
Thank you for your review! We are glad that you enjoyed your stay and hope to see you again soon!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Good
Comfortable and excellent breakfast. It's in a good location.
2018년 12월에 1박 숙박함
답변 제공: Erin GM 님, 2019년 1월 2일
We are glad to hear that you had a comfortable stay and enjoyed the breakfast! We hope to see you again in the future!

2/10 - 너무 별로예요

Chandra Shekar 님, Saint Louis

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property is under renovation so lot of dust and construction activity. Breakfast is limited to Togo bags (no hot items), no pool or gym. This is not clearly mentioned at booking sort of deceptive.

4/10 - 별로예요

Michael T.

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was under construction and therefore the hallways and common areas were dirty. The room itself was clean and nice. The "breakfast" was cereal, yogurt and toast. They should notify guest that the place is under construction!!!
2024년 1월에 1박 숙박함

4/10 - 별로예요

Ethel

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Construction and constant noise from it. Lobby is unwelcoming. Wished I booked the Sheraton right next door from this hotel.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Katherine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

James

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction and was not aware.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Lauren

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Construction Zone
The best part of this experience, is that they refunded me my payment and let me get out of there. It is under construction, dusty, tarped. Check in is in a bedroom, no hot breakfast, just some goods in another first floor bedroom. Open ceilings. No pool, hot tub or gym. The 1st, 3rd and 4th floors are out of commission and while the rook. Was tidy, im asthmatic and the dust everywhere was palpable in the air.NOT the place I wanted to be after a 13 hr drive! Hotels com isn't letting me upload photos, but I have them!
2023년 12월에 2박 숙박함

4/10 - 별로예요

Jennifer 님, Eden Prairie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here before and it's been fine. You get what you pay for and I knew the outside was under construction from a previous stay but didn't realize what the inside would be like this time. No vending or ice. Very loud construction noise in the morning. Little to no food for breakfast (the fruit was rotten). The staff was friendly.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Robert

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Joanna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Even dough they are under construction everyone hair is friendly, quiet and very helpful
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Carly

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DONT BOOK!!
This hotel is under major construction and it was not advertised as such. There is now a notice on their direct website that says there is renovation but all services are available. NOT true. No pool, no hot tub. Doors/windows all over the lobby, construction equipment surrounding the bldg. Windows out all over the bldg. If arriving at night, no adequate lighting to see where to get to the lobby. Management refuses to refund even though they are fraudulently advertising full services.
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Cathy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay at Monona Hotel
Hotel under construction without any notice on the website. No pool or hot tub. Bed was hard and pillows were flat. The advertised "room darkening curtains" were just decorative because they didn't cover the windows. I left become I knew I wouldn't be able to sleep there.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Under construction, but clean despite that.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Trisha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
MAJOR CONSTRUCTION ZONE
This hotel is under major construction. The lobby, as well as the breakfast room, are in guest rooms. The pool is closed as are the exercise facilities. Minimal parking. Everywhere you walk is a construction zone and they begin hammering at 7 am. They should have shut down during this kind of construction as it was creepy to be staying in those conditions.
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Erin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
PLEASE DON'T STAY HERE! 1) Currently under construction. You will enjoy the sound of hammers all day 8am - 5pm. 2) Breakfast = worst I've ever seen at a hotel. NO MILK to go with cereal. I asked if they were going to go buy some milk, and was told "nope." Waffle maker was broken. Mini muffins only edible item. 3) Dirty bathroom and room smelled musty. 4) Met a meth-head every morning when I walked out of hotel. He was nice enough, so there is that. Was solicited by a female at the front door to the hotel one night. I am not exaggerating when I say this is the worst hotel experience of my life, and I have stayed in some real dumps. Go anywhere else in Madison.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was in a good location. Yes it was under construction, but we had no trouble with noise. Property should have updated amenities that were not available. Breakfast was lacking, but once again we planned for that. Staff were nice and rooms were clean.
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 30일
Dear guest,Thank you so much for sharing your feedback, we appreciate your time.Regards,

6/10 - 괜찮아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
This hotel is under construction and so the lobby is on the opposite side of the building and looks vacant as it's not lite up or anything, but clean and friendly service.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 30일
Dear guest,Thank you so much for sharing your feedback, we appreciate your time.Regards,

4/10 - 별로예요

Lynne

반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Under cinstruction. No pool access. No hand soap in bathroom. Litter behind bathroom door. Free breakfadt was very very limited without ANY protein options. Not impressed at all with facility.
2023년 11월에 2박 숙박함
답변 제공: Hotel Monona 님, 2023년 11월 26일
Hello, I am sorry to hear that you were unaware of the limitations put in place during our renovation. Complimentary breakfast is still provided daily. I am sorry for the inconvenience due to our renovation. I hope we can better serve you in the future.

8/10 - 좋아요

Tierra

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 30일
Dear guest,Thank you for your positive feedback, and we hope to welcome you back for another excellent experience.Regards,

10/10 - 훌륭해요

Daniella

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Hotel Monona 님, 2023년 11월 26일
Thank you Daniella for your kind review. Thank you for being understanding during our renovation and our prompt attention to making sure you were satisfied. I hope we are able to make your next stay even better as Fairfield by Marriott Madison South :)

6/10 - 괜찮아요

Leanne

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
to be fair, there was construction going on but there was no lobby and the breakfast was served in a converted room- 'then the day of departure, construction was loud on our floor- wouldn't stay there again
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear guest,Thanks for sharing your feedback. We are sorry your experience did not match your expectations. We value you and want to apologize for the inconvenience.Regards,

4/10 - 별로예요

Tami

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear guest,Thank you much for sharing your experience with us.Regards,

8/10 - 좋아요

Kay

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear guest,Thankyou for your feedback.Regards,

6/10 - 괜찮아요

Abigail

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear guest,Thank you for sharing you feedback.Regards,

6/10 - 괜찮아요

Carmen

2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear guest,Thank you for sharing you feedback.Regards,

10/10 - 훌륭해요

Gretchen

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
It's fine for what you pay for.
This hotel is under construction to become a Fairfield Inn and Suites, so some things are being overlooked. Check in was easy, beds were really comfy, there was hair on the bathroom floor and our coffee maker was dirty.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear guest,Thank you for bringing this to our attention. We are sorry to hear that you encounter an inconvenience during your stay.We take customer feedback very seriously and we are working hard to make sure that this does not happen again in the future.Please accept our sincerest apologies for this inconvenience may have caused.Regards,

8/10 - 좋아요

Russell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction but was very nice as no construction during sleep and check out was also nice and it had a nice international breakfast in morning all staff wee nice and helpful
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear guest.We are grateful for your kind words.Thank you so much for sharing your experience with us.Regards,

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear guest,Thank you so much for taking time to leave us feedback.Regards,

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
Front desk staff was absolutely amazing!! No issues, clean rooms, quiet. Breakfast wasn't great but not bad either. Overall excellent experience!!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear guest,We are really grateful and appreciate your taking time to share your feedback with us.Regards,

6/10 - 괜찮아요

Calikay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to Aliant Energy Center. Reasonably priced. Great and friendly staff. As of 11/4/23, the property is in the process of renovation. Many areas of the building are closed. You can only enter the hotel from the back door and there are limited parking spaces (unless you're willing to park in the Sheraton lot and walk around a fence). The pool is open but the hot spa is closed. The breakfast area is also closed and breakfast is now offered in two connecting rooms on the first floor. The free breakfast was horrible (McDonald's food isn't great but it was far better) and the juice machine didn't work. There's cereal but no milk. All you have to drink is fountain water. Most annoying are the banging noises. I hope the poor quality is due to the renovation.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear guest,Thank you so much for sharing your experience with us.We value you as a customer and want to apologize for the inconvenience.Regards,

10/10 - 훌륭해요

Jonathan

2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 4일
Dear guest,Thank you for sharing your experience with us.We hope to see you again soon.Regards,

10/10 - 훌륭해요

Rebecca

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff was helpful
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear guest.Thank you for sharing your experience with us. We are glad you enjoyed your stay.Best,

8/10 - 좋아요

Joselynne

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest.Thank you so much for taking time to leave a feedback, it is much appreciated.Best regards,

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect for attending events in Madison. Clean, close to city, friendly people.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest.Thank you so much for your feedback. We appreciate your continuous support.Best,

10/10 - 훌륭해요

Joel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest.Thank you so much for taking time to leave a feedback.We hope to see you again soon.Regards,

10/10 - 훌륭해요

Pat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff here was very friendly and they answered all of my questions and they solve all of my issues and I do appreciate that Pat🙂
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest.We are so grateful for your kind words, thank you so much for sharing your experience.Best,

4/10 - 별로예요

Kyle

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear guest,Thank you for staying with us.Regards,

8/10 - 좋아요

Kylie

출장 여행
There were major renovations going on at this motel but Orbitz didn’t highlight this for booking Breakfast the first two days was less than satisfactory then the last day when more people were there it was a lot better quality
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear guest,Thank you for sharing your experience with us and please accept our sincerest apologies for any inconvenience this may have caused.Regards,

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 31일
Dear Guest.Thank you so much for your positive rating.Regards,

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and Clean but Noisy
The hotel is very clean and the staff is very helpful. The breakfast food is decent. I gave comfort a medium rating because our bathroom door did not close all the way and guests including children were very loud in the hall of the main level well after midnight. Right down from the front desk. I wish someone at the front desk addressed the guests who were so noisy.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Guest,Thank you so much for taking time to leave us a feedback and for sharing your experience with us.We hope to see you again soon.Regards,

8/10 - 좋아요

Jennifer

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
Under construction so should improve
The staff was very pleasant and accommodating. I realize the building is currently under construction, so I give some grace for that. It just had an "order" of old/ musty cigarette smell- maybe fresh carpet/ paint will help with that after construction is complete. Also- a towel in the bathroom had hair on it- so cleanliness could be a little better. Overall, beds were super comfortable and good night sleep.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Guest,Many thanks for the feedback, and for bringing some of your experience to our attention. Your time it is much appreciated.Regards,

4/10 - 별로예요

vincent

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
没有富贵命却有富贵病，人性的恶，在这里体现了很多。
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 12일
Dear guest,Thank you for your feedback.Best,

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean and up to date. Comfortable bed
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 12일
Dear guest,Thank you so much for sharing your experience with us. We are glad you enjoyed your stay.

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing and the people were super accommodating to all our needs. Can't wait to stay at this beautiful hotel with very friendly staff!
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 12일
Dear guest,We are so grateful for your kind words. Your review made our day.Thank you for staying with us.Regards,

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and friendly staff. They're doing renovations so hopefully a few things will get updated ( pool/ spa specifically was in rough shape) but would stay here again
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 12일
Dear guest,We are really grateful and appreciate your taking time to share you positive experience with us.Thank you for choosing us.Regards,

8/10 - 좋아요

Heather

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 21일
Dear Guest,Thank you so much for your feedback.Regards,

6/10 - 괜찮아요

Judi

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was under construction and difficult to maneuver through the parking lot. The overall condition of the property was dirty, we also found hair in the bathroom. There were quite a few questionable individuals in and outside of the property, smoking and loitering. The guests with me were extremely concerned over the general lack of upkeep at this property. I would NEVER stay here or recommend this property again.
답변 제공: Hotel Manager 님, 2023년 10월 12일
Dear guest,We are sorry to hear about your experience, please note that we will addressing your review with the team so we can learn form it and do better in the future.Thank you for bringing this to our attention.Best regards,

10/10 - 훌륭해요

Mike

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 12일
Dear guest,Thank you for your feedback. We appreciate your tanking time to sharing your experience with us.Regards,