Dear Sonia, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Thank you Michiko for your feedback. We apologies we weren't able to meet your expectations this time around. We will take this information and review with our team and work to improve. Thank you

Dear Steven, Thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced due to the regular smoke alarms. We hope to have the opportunity to offer you a more restful night's sleep on your next visit.Sincerely,Hotel Management

Dear Lona, It is disappointing to read that we did not meet your expectations during this recent visit, and we sincerely apologize for the billing concern that you are having. Please allow us some time to review your account and investigate further. You have our assurance that we will address your situation appropriately. If we may be of any further assistance, please reach out to us directly at the hotel. We value our guests’ feedback and hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Ellia, Thank you for your recent review of our hotel. We sincerely apologize for the inconvenience you faced due to the reservation issue. This situation is regrettable, and we understand the frustration it caused. Your feedback is valuable, and we will share this internally to prevent a recurrence. This falls short of our commitment to providing a seamless experience. Your satisfaction is our priority, and we hope for the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Frederick, Thank you very much for taking the time to review our hotel. Although you were satisfied with our front desk staff during your stay, we are disappointed we did not meet your expectations. We aim to deliver outstanding service with great amenities and clean and well-maintained suites for an enjoyable stay for our guests. We apologize that your room's housekeeping service and maintenance did not meet your expectations. We will address the issues with our concern team and ensure this does not happen again. Thank you for being our guest, and we hope you will visit again soon. Sincerely,Hotel Management

Dear Joseph, Thank you for choosing us and sharing your feedback. We are sorry for the issues with maintenance and cleanliness during your stay. We also apologize for not providing the toiletries and room with the queen-sized bed you needed. We aim to provide the best experience for our guests. So, your feedback will be addressed to our team to ensure this does not happen again. We hope you accept our apologies and allow us another chance to provide you with the outstanding experience you deserve.Sincerely,Hotel Management

Dear Brian, Thank you for taking the time to review our hotel. It is disappointing to read about the concerns with your reservation, and we apologize for any frustration this has caused. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us. It is glad that you were pleased with our location. However, we are sorry to read about your experience. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control, but your room will be inspected professionally and treated as a precaution. Also, please accept our apologies for the disruption to your stay caused by the smell of the smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. Your feedback is shared with our team to prevent such situations. Thank you again for bringing this to our attention, and we hope to have a chance to change your experience on a future visit. Sincerely,Hotel Management

Dear Chrese, Thank you for choosing us. We are sorry for not providing you with a better experience. Our housekeeping team actively looks and cares for the entire hotel with the rooms for their cleanliness and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Omar, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear tonii, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the futureSincerely,Hotel Management

Dear Natalie, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Drew, Thank you for your recent stay and comments. Please accept our apologies for the less-than-positive experience with our front desk associates. We genuinely regret that this situation was not handled appropriately. We have shared your concerns properly so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely,Hotel Management

Dear DAVID, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Jose, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Jeffrey, Thank you for the feedback. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. If we may be of any further assistance, please reach out to us directly at the hotel. Thank you for sharing your valuable feedback as we continually strive to improve our guest experience. Sincerely,Hotel Management

Dear Jenny, thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel accommodating and the staff to be friendly and courteous. Moreover, we thank you for mentioning Katrina and the staff at the front desk that attends to you. We will be sure to share this review with our entire team. It would be an honor to host you again when you return the next time.Sincerely,Hotel Management

Dear Charree, Please accept our apologies for the inconvenience caused on arrival and for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, regain your lost trust, and serve you on your next visit to the city. Sincerely,Hotel Management

Dear Gary, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping staff to rectify this immediately. Thank you for being so patient, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management

Dear Andrea, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We reassure you we do everything possible to discourage the entrance of these insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Sierra, Thank you for sharing your comments about the stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean, and comfortable suite; therefore, we are disappointed this was not your experience. Your feedback is shared with our concerned team to ensure they are never repeated. Also, our front desk team is available to make your stay comfortable. We hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear RICHARD, Thank you for choosing our hotel. We are sorry for not providing you with a satisfactory stay. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management

Dear Jamaahl, Thank you for sharing your reviews about your recent visit to our area. We appreciate your review and hope you accept our apologies for the issues you encountered on arrival. Please allow us to review the matter and ensure they are addressed adequately and never repeated. Please feel free to reach out to us at the hotel for further assistance and give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management

Dear Bill, We appreciate the valuable feedback about your stay. We regret the smoke issues you encountered and apologize for the inconvenience caused. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope to welcome you back to our hotel.Sincerely,Hotel Management

Dear Briana, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Brian, Thank you for selecting our hotel and taking the time to write a review. Please accept our apologies for any inconvenience caused by the mentioned issues. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Latory, Please accept our sincere apologies for failing you. We hope you understand that we never intend to disappoint you in any way. And we have shared your concerns with the appropriate teams to ensure we are more efficient in communicating with our guests about their reservations moving forward. Also, refunds and transactions can take your bank a few business days to process. However, please feel free to reach out to our hotel directly if we can assist you in any way. We hope you consider this an isolated incident and revisit us, so we can provide the excellent stay you should have received on this visit.Sincerely,Hotel Management

Dear Adam, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and our housekeeping team will address this appropriately on a priority basis. Our front desk team is always available round the clock to help to make your trip comfortable. On the other hand, we are happy to know that our associate took good care of you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we hope to welcome you soon for a much-better experience.Sincerely,Hotel Management

Dear Rodger, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay, and we apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope you stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear John, Thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Russell, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Laura, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of these insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management