Dear Wellington, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the comfortable and memorable stay we are known for providing. Sincerely,Hotel Management

Dear Alan, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear German, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, we regret it was not in your case. Please feel free to reach out to the front desk for further assistance. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management

Dear Brandon, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. It was our pleasure to host your visit; we look forward to seeing you soon. Sincerely,Hotel Management

Dear dejuan, We deeply apologize for the unsatisfactory experience during your stay. Your feedback regarding cleanliness and maintenance issues is concerning. We're truly sorry for falling short of your expectations. Please know that this isn't reflective of our standards. We take your concerns seriously and will promptly address these issues to ensure a more pleasant environment for our guests. Your feedback is crucial, and we're committed to making improvements. We regret the inconvenience and hope to have the chance to provide you with a vastly improved and enjoyable experience should you consider giving us another opportunity in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Dejah, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear MITCHELL, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in the Nashville area.Sincerely,Hotel Management

Dear Doyle, We appreciate you taking the time to provide feedback. We are sorry we were unable to accommodate you despite the reservation. We understand the frustration and hope you will offer us another opportunity to host you and your family. Sincerely,Hotel Management

Dear Teri, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. Also, being an extended-stay property focused on guests staying seven or more nights, we offer various in-suite amenities to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do apologize if we did not have some items that you desired. We hope you will consider allowing us a chance to welcome you back and show you the outstanding accommodations we are typically known for.Sincerely,Hotel Management

Dear Mark, We are genuinely sorry for any inconvenience and frustrations you encountered upon arrival. We also regret how our staff handled your concerns. Please know what you experienced is unacceptable and not representative of our high service standards, and we are taking corrective measures to prevent future occurrences. We hope you will accept our most sincere apologies for failing to provide you with the seamless stay you deserve. We hope you will allow us a chance to welcome you back and redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Sean, We appreciate you sharing your thoughtful review. We cannot speak on behalf of the third-party agent responsible for your reservation. However, we genuinely regret the inconvenience caused by the inaccurate booking. Furthermore, we apologize for failing to resolve this to your total satisfaction. We will discuss your feedback internally to see what went wrong and how we can handle such matters more efficiently moving forward. Thank you for being our guest; we hope to show you the exceptional stay you deserve on a future visit.Sincerely,Hotel Management

Dear Tami, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Jayme Jhon, Thank you for choosing us. We are sorry for the inconvenience caused, which impacted the overall time with us. Our housekeeping and pest control team is already working to inspect the rooms and provide solutions for the problems. Your feedback is essential. Please allow us another chance to serve you better on your next visit! Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. Please accept our sincerest apologies for the inconvenience you experienced during your time with us. We are sorry for the issues you had with our front desk staff. We are disappointed to know that our lack of room service was a source of frustration during your visit. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear Joy, Thank you for your honest evaluation. We hope you will accept our deepest apologies for the issue with your reservation, and we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. We also apologize for not living up to our commitment to clean, fresh accommodations. Please be assured we will address your issues with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Siriwan, Thank you for being a valued guest and posting your comments. We are sorry to know about your disappointment with the breakfast, the cleanliness of your room, and not having the amenities you desired or needed. Being an extended-stay property, we offer amenities such as a fully equipped kitchen, a full-size refrigerator, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. However, we keep the dishware and kitchenette at our front desk, so it's clean when guests check in and need them. We also have hairdryers and certain complimentary toiletries available at the front desk. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We apologize if you were not given this information. We will love the opportunity to host you again on your next visit for the great experience you deserve on this visit.Sincerely,Hotel Management

Dear Douglas, Thank you for sharing your thoughts on your recent stay. The care of our guests is of utmost importance to us. We are very disappointed to read your comments regarding your experience, and we are looking into this matter and appreciate your patience. Please feel free to connect with us directly to discuss this further, as it would be helpful for our growth. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management

Dear Daniel, Thank you for sharing your wonderful review of your visit to Extended Stay America at a great location. We aim to make your stay as comfortable as possible and assist you with whatever you need. Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and sharing your feedback. We aim to provide our guests with clean, comfortable, and well-maintained suites; please accept our apologies for any housekeeping oversights you experienced. We will share your comments with our team to address this appropriately. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. For those here for shorter periods, services are available for a minimal fee, and linen exchange is available at the front desk at any time and is complimentary. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Jerilee, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Cherice, We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control; therefore, we will review the issues with the concerned individuals to ensure such matters are not repeated. Moreover, we appreciate your observations about the conditions of our property. We are continuously striving to improve, and we encourage you to try us again so we can deliver the exceptional experience you deserve.Sincerely,Hotel Management

Dear Christopher, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Bernard, Thank you for reviewing our hotel. We never intend to disappoint our guests in any way, and we sincerely apologize for failing you. We are committed to improving our services and accommodation, and we hope you will revisit us so we can regain your trust.Sincerely,Hotel Management

Dear Keyonna, Thank you for being our guest. We are sorry for your experience on arrival. Please allow us to review the matter so that this lapse in service is never repeated. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance. Sincerely,Hotel Management

Dear Colt, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Rufino III, Thank you for staying at Extended Stay America. We were so pleased to read your kind words about how much you enjoyed the comfort of your room. Thank you for your comments about our hotel location. We are glad you appreciated our convenient location close to area restaurants and shopping. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you for being our guest. We look forward to having you return soon.Sincerely,Hotel Management

Dear Chelsey, although we always intend to provide our guests with a pleasing environment, we genuinely apologize for the issue that compromised your experience. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We hope you will return so we can make it up to you. Sincerely,Hotel Management

Dear Heather, we appreciate you being our guest and sharing your observations. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We are also sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management