I am very disappointed, frustrated and upset. After a long day, we were tired, ready to rest only to find out that there is nobody in the front desk to check us in and the door was locked, this was 1015pm. We tried to call the emergency number posted if help is needed, no answer.30 mins passed still no one came with plenty of people with us waiting, I called customer service,it’s unfortunate that they can’t do anything but to call FD but no answer. We finally called police to get help, after 2 hours around 1230sh am we were transferred to nearest Extended Stay america, expecting to have our previous reservation honored, No, they made us pay again!!!
So frustrating!!! but because we were tired we needed to rest, we just paid the room. But never again to stay in this hotel ever! Very bad customer service! Stay away if you’ll take my advice.