외관

하얏트 하우스 덴버 테크 센터 여행 후기

3 out of 5
하얏트 하우스 덴버 테크 센터
9280 E Costilla Ave, Greenwood Village, CO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 526개" "
평점 8 - 좋아요. 1003개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 104개" "
평점 4 - 별로예요. 1003개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 66개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Sung bum

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
집같은 편안한 곳
하우스호텔 특별한 경험이였고 주방과 요리도구가있어서 좋았고 침대방에 거실과 불리되는 문이 있어서 좋았습니다 그리고 주변에 타켓이 있어서 장보기가 편합니다 Tv가 2개라는 장점도 있네요
2020년 12월에 2박 숙박함
답변 제공: Drew 님, 2020년 12월 25일
Thank you for your review of the Hyatt House Denver Tech Center on Hotels.com.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The breakfast in the morning was great! But front desk members ignored my request to put Hyatt Goldpassport number to reservation systems, therefore I need to do some e-mail work after trip.
2019년 2월에 2박 숙박함
답변 제공: Viviana 님, 2019년 3월 16일
Thank you for giving us your feedback. I apologize for the inconvenience and thank you for letting us know. We will work to keep this from happening again in the future. We hope to serve you again in the future.

10/10 - 훌륭해요

Yun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 15박 숙박함
답변 제공: Olan C. 님, 2018년 10월 27일
Thanks for the 5 stars Yun. Come back again soon!

8/10 - 좋아요

Roberto C.

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything it’s good. But they charge for the parking lot! That’s no good.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel was clean and the staff was friendly. We had two rooms and 1 of the rooms had to be moved due to only scalding hot water, no cold. The other room had the same problem, was moved twice before room had hot and cold. Talking to a regular at the hotel, this is a regular problem. Beds were hard and the old pipes in the walls made lots of noise. The hot tub outside was very dirty. My husband and I opted to not get in.
2024년 4월에 2박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 4월 18일
Dear Sherry,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

6/10 - 괜찮아요

Chun-Ling

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dated. In need of maintenance. Hot water issues Good breakfast and outdoor grill.
2024년 4월에 7박 숙박함

8/10 - 좋아요

Brian

가족 여행
I reallly liked the suit layout. However one of the side doors was completely shattered and not boarded up at all. Security problem. The toliet paper holder was practically falling off the wall and the lamp shade was cracked.
2024년 4월에 2박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 4월 18일
Dear Brian,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

2/10 - 너무 별로예요

Varaprasad

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Cleaning and reception people are not given suggestions
2024년 4월에 3박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 4월 18일
Dear Varaprasad,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

4/10 - 별로예요

sandra 님, fresno

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not good at all! I reserved the queen with a tub room because I’m disabled. They didn’t have the room I reserved, so they gave me a different room with a tub. The tub faucet is not working and it doesn’t adjust the water temperature. At lowest or the hottest setting the water is scalding no matter what you do. I mean SCALDING. I called the front desk twice and they said all they could do is adjust the water heater and if that doesn’t work there’s nothing more they can do. So no bath for me. And, they act like I was inconveniencing them by letting them know it still isn’t working. And, honestly it is super unsafe.
2024년 3월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 3월 26일
Hi Sandra,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I heavily apologize that your experience was less than satisfying. I also would like to apologize for my attitude the second time you told me that the water was still too hot; I was trying to problem-solve on the fly, but I understand how that may seem like I felt inconvenienced. Please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay. If I can provide any assistance, please contact me directly.Best,Jayden -Front Desk Supervisor

8/10 - 좋아요

Mashayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place to stay!
2024년 3월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 3월 25일
Hi Mashayla,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 3월 25일
Hi Megan,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

2/10 - 너무 별로예요

Kevin

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They will only offer you early check in for a 45.00 fee and you have at pay for parking on their property if not it will be towed. They act like they are in downtown New York City. Ran down and dirty place
2024년 3월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 3월 24일
Hi Kevin,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

2/10 - 너무 별로예요

donna 님, Colorado Springs

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ADA parking was not shoveled from a snow two days ago. No restaurant. Area clearly unsafe. Hotel is clearly old and needs attention. Elevator was in dis repair and felt unreliable
2024년 3월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 3월 17일
Hi Donna,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was less than satisfying and unsafe. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

8/10 - 좋아요

Allison

The swing shift clerk was the bomb! Everybody else was so nonchalant uncaring and uninterested! Room was clean nice and big! Will definitely be back but I’m only checking in at swing time. She was amazing!!!!
2024년 3월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 3월 17일
Hi Allison,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

2/10 - 너무 별로예요

Victor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet was very torn and dirty. I almost tripped and fell while my high heel got cought up in the torn carpet. The couch,chairs, and restrooms were not cleaned at all. We asked to be moved to another room where we tought we would have a better and comfortable stay but it was actually worse. At 11pm I noticed the room was not getting any heat and when I wanted to take a shower, there was no hot water. I called front desk and she said if I wanted to move to another room ? Which was an inconvenience to my kids and I. I was completely unsatisfied with this stay and their staff.
2024년 3월에 7박 숙박함
답변 제공: Elizabeth Wallis 님, 2024년 3월 15일
Hello Mr. Victor,I hope this email finds you well. I am writing to extend my apology in regard to the dissatisfaction you experienced during your previous stay. I understand your frustrations with the hotel condition and room moves. I hope you understand it was never our intention to cause any inconvenience at all during your time with us. Thank you for taking the time to provide your feedback, as we are always striving to make your future stays most accommodating. If I can be of any further assistance, please feel free to reach out to me at any point that is best for you.Have a wonderful rest of the day!

10/10 - 훌륭해요

Derrell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay everything was perfect breakfast was the best
2024년 2월에 1박 숙박함
답변 제공: Elizabeth Wallis 님, 2024년 3월 14일
Hi Derrell!!We all here at the Hyatt PLace DTC are very pleased to hear your stay went well! We hope that if your travels bring you back to Denver, we can accommodate your stay!

2/10 - 너무 별로예요

Saad

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt unsafe I don't recommend staying here especially if you are with your family and kids.
2024년 3월에 3박 숙박함
답변 제공: Elizabeth Wallis 님, 2024년 3월 15일
I hope this email finds you well. I am writing to extend my apology in regard to the dissatisfaction you experienced during your previous stay. I understand your frustrations with the hotel. I hope you understand it was never our intention to cause any inconvenience at all during your time with us. Thank you for taking the time to provide your feedback, as we are always striving to make your future stays most accommodating. If I can be of any further assistance, please feel free to reach out to me at any point that is best for you.Have a wonderful rest of the day!

8/10 - 좋아요

Cassandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean
2024년 2월에 4박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 3월 17일
Hi Cassandra,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

6/10 - 괜찮아요

Danielle

별로예요: 직원 및 서비스
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 3월 17일
Hi Danielle,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 3월 17일
Hi Eric,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

10/10 - 훌륭해요

FARAG

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 9박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 2월 26일
Hi Farag,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

4/10 - 별로예요

LOUISE

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Check in was good - staff very friendly and the free hot cocoa in the lobby was appreciated. Sofa-bed was made up in room as requested. Breakfast was good - lots of fresh fruit available which was nice. The main issues that make for the overall low score were the bathrooms - they had black mold and there was no hot water to shower. Secondly, housekeeping tried to force entry at 7:55am which was unnecessary and woke everyone up. Lastly the room was very cold; the heating took forever to warm up and was incredibly noisy.
2024년 2월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 2월 26일
Hi Louise,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

10/10 - 훌륭해요

Tj

연인과의 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
Parking
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 2월 26일
Hi Tj,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

4/10 - 별로예요

Ninoshka

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 2월 26일
Hi Ninoshka,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

6/10 - 괜찮아요

Claudia

2024년 2월에 3박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 2월 13일
Hi Claudia,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

2/10 - 너무 별로예요

Israel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 2월 3일
Hi Israel,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 - 훌륭해요

Amber

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room with everything we needed
2024년 1월에 3박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 22일
Hi Amber,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow great place
2024년 1월에 3박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 20일
Hi Brian,Thank you for your review! We greatly appreciate your kind words and hope to see you again on your next visit!Thank you again, and have a great day!

8/10 - 좋아요

Brandon

2024년 1월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 2월 3일
Hi Brandon,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 - 훌륭해요

Rafael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 13일
Hi Rafael,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

2/10 - 너무 별로예요

Darrel Shanna

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
not so good
The first room was full of cigarette smoke so we moved to another room which smelled better . The hotel wasn't as clean as I m used to . This was the first time staying at a Hyatt. In the early morning part of the group ahead to brave by 6am. There was no warm water to shower. I had to leave by 11 and still none. So cold showers it is. They offered to move rooms again but at this point i needed to leave and get back on the road. I won't stay again .
2024년 1월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 8일
Hi Darrel,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Thank you.

8/10 - 좋아요

Shun Mei

2023년 12월에 10박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 31일
Hi Shun,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,

4/10 - 별로예요

Aimee

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do Not Recommend
My husband and I believed this hotel would be a good choice while visiting friends nearby due to the Hyatt name and the location. We were very wrong. The hotel staff we spoke to were all very friendly, but otherwise this hotel had nothing else good to offer. Upon entering the room, you were hit with an old smoky musty smell. Overall, the room had not been cleaned very well. The kitchen counters had dry crusted food stuck on them, the shelving inside of the fridge was not wiped down. The appliances were very dated and the stove drawer was falling apart. The bed "comforter" was very thin and didn't provide much warmth. An extra blanket was not provided as I typically see in other hotels. The bathroom vanity light stopped working after being on for less than an hour while I was trying to do my hair and makeup. The shower curtain rod was pulling out from the wall on both sides, the curtain was very stained and missing several hooks so it wouldn't stay closed. The shower head was in need of replacing. When trying to call the front desk, the phone no longer had a menu guide on it so you couldn't tell what the buttons were. We would not stay at this location again.
2023년 12월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 8일
Hi Aimee,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Thank you.

2/10 - 너무 별로예요

Chase

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was supposed to receive housekeeping every 4th day for extended stay. Housekeeping never showed, had to request clean towels and ask for housekeeping and housekeeping still never showed, had to empty trash and leave in hallway. Hotel was not very clean. Upon arrival it looked like a kid with greasy hands had walk through room and left hand prints everywhere. Definitely disappointed in the service and cleanliness of hotel.
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 7일
Hi Chase,Thank you for completing our survey regarding your stay at our hotel. I apologize that your experience was less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

2/10 - 너무 별로예요

ALYSSA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
WE checked in and our room was still dirty we arrived laterin the night time and we told the front desk and they said nothing they can do at that time and didnt have a room for us. we told desk agent each day and nothing was done. the room was dirty other peopl;es towels and clothes in room. I clened the room the best I could as I was tired for the time I was on.
2023년 12월에 4박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 7일
Hi Alyssa,Thank you for completing the survey regarding your stay at our hotel. I apologize that your experience was less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for a bigger party. Pet Friendly and some upgrades needed but comfortable and affordable. Front desk check in was easy and friendly
2023년 12월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 7일
Hi Christina,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

4/10 - 별로예요

Danielle 님, Independence

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't have the room I paid for. Staff was nice with the limited options they had. But traveled with another group and this was a hassle. I received a correct room, late the second night.
2023년 12월에 2박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 7일
Hi Danielle,Thank you for completing the survey regarding your recent stay at our hotel. I apologize that your experience was less than satisfying. Feedback like yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

4/10 - 별로예요

Danielle 님, Independence

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't have the room I paid for and booked in advance. Luckily the guy running the desk was nice and tried to help, but with limited options, I still didn't get a room that I booked until late the second day. No discounts offered or given.
2023년 12월에 2박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 7일
Hi Danielle,Again, I apologize for the inconvenience during your stay.

8/10 - 좋아요

Treykia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff!
2023년 12월에 4박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 31일
Hi Treykia,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,

8/10 - 좋아요

Karen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Staff is wonderful, location is nice. It seems like the hotel could use some repairs and a deep cleaning in areas.
2023년 12월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 31일
Hi Karen,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roomy and comfy
Nice and roomy, great breakfast!
2023년 12월에 2박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 31일
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
staff was amazing and extremely helpful breakfast was good but could have been made better if omelets were made to order instead of pre made
2023년 12월에 2박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 7일
Hi Jennifer,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 - 좋아요

PEDRO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2023년 12월 28일
Hi Pedro,Thank you for your great review! We hope we're able to get the chance to host you once again, and make your next stay even better!Best,

10/10 - 훌륭해요

Thomas L. 님, FORT MEADE

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great check in. Desk fellow was very helpful and pleasant
2023년 12월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2023년 12월 25일
Thank you for staying with us! We appreciate your feedback.

2/10 - 너무 별로예요

Krista

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a nightmare !
I’ll start off by saying the front desk man was very sweet as our room was 20 mins late after 4 pm . Next the building is very gross and unclean. There’s garbage in the hallways and they leave the hallways untouched for days. My child got sick and I had to throw a diaper out and couldn’t leave her alone in the room so I placed it outside in a bag. As the sheet reads “ place overflow of trash in the hallways “ . I received a call from the front desk gal at 10 pm waking me and my child up. Insisting the trash stinks and people have complained about the hallway smell and to take my trash to the dumpster outside immediately. When I told her about the sheet I read she got very rude so I hung up the phone and called me back on the hotel phone harassing me it’s not her job to take the trash in the hallway out. There were also 3 other guests with trash outside of the doorway. The beds were absolutely disgusting . I will never stay here again ! 0-10
Stained beds beyond belief
Doors are falling apart
Not clean
2023년 12월에 2박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2024년 1월 8일
Hi Krista,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was less than ideal. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Thank you.

6/10 - 괜찮아요

Christopher Thomas

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 12월에 5박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2023년 12월 25일
Thank you for staying with us! We appreciate your feedback and will address your concerns.

10/10 - 훌륭해요

Carlos

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
exelente servicio y comodidades
2023년 12월에 2박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2023년 12월 25일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Tonya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2023년 12월 11일
Hi Tonya,Thank you for staying with us, and for your excellent review! We hope we get to see you again and make your next stay even better!

10/10 - 훌륭해요

Veronica 님, Guymon

2023년 9월에 3박 숙박함
답변 제공: Jayden - Front Desk Supervisor 님, 2023년 12월 10일
Hi Veronica,Thank you for your great review! Please know that your review with be highly celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So far so good!
2023년 11월에 3박 숙박함
답변 제공: Maria Martyani 님, 2023년 12월 8일
Thank you for your feedback