룸, 퀸사이즈침대 2개, 장애인 지원, 욕조 | 암막 커튼, 다리미/다리미판, 무료 WiFi, 침대 시트

햄프턴 인 & 스위트 휴스턴/패서디나 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 휴스턴/패서디나
4741 E Sam Houston Pkwy S, Pasadena, TX

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 389개 이용 후기 중 244개" "
평점 8 - 좋아요. 389개 이용 후기 중 93개" "
평점 6 - 괜찮아요. 389개 이용 후기 중 32개" "
평점 4 - 별로예요. 389개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 389개 이용 후기 중 11개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2024년 4월 8일
Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

8/10 - 좋아요

Suann 님, Lake in the Hills

좋아요: 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2024년 3월 29일
Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Kindest regards,

10/10 - 훌륭해요

Misael

2024년 2월에 1박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2024년 3월 29일
Thank you so much for choosing the Hampton Inn and Suites! We are pleased to see that you enjoyed your stay, and hope to see you again soon!

2/10 - 너무 별로예요

Isaac

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
No fridge & no breakfast
2024년 1월에 2박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2024년 1월 15일
Thank you for taking the time to provide your feedback. We genuinely appreciate your feedback, as it helps us improve our services and ensure a more comfortable experience for our guests. With that in mind, I am sorry to learn that you were disappointed with your stay. We value your patronage and hope you will consider giving us another opportunity to provide you with the excellent stay you deserve.

10/10 - 훌륭해요

Jose

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2024년 1월 8일
Thank you Jose, for the great score! We are so glad you enjoyed your stay and look forward to seeing you again. Warm regards,

10/10 - 훌륭해요

Francisco

2024년 1월에 3박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2024년 1월 8일
Thank you for choosing Hampton Inn and Suites Pasadena! We look forward to welcoming you back for another excellent stay whenever your travels bring you to our area.

8/10 - 좋아요

DAVID

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2024년 1월 15일
Thank you for taking the time to share your feedback about your recent stay with us at the Hampton Inn and Suites. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another outstanding stay in the future. Warm regards,

8/10 - 좋아요

Miriam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good comfortable bed. Excelent ***** for: Guadalupe, the lady at the breakfast area. Didn't like the small refrigerator.
2023년 11월에 14박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 12월 7일
Thank you so much for taking the time to share your positive feedback with us! I'm delighted to hear that you enjoyed your stay at the Hampton Inn and Suites. I will also share your review with Guadalupe. She will be thrilled to know she made a positive impression. We hope to have the pleasure of welcoming you back for another comfortable stay, and we'll certainly take your suggestions into account.Warm Regards,

10/10 - 훌륭해요

Andrew

2023년 10월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2023년 12월 7일
Thank you for staying with us! We are so pleased that you enjoyed your visit, and hope to see you again soon!

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2023년 11월에 2박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 11월 28일
Thank you for choosing Hampton Inn and Suites for your stay, and for the wonderful score! We're delighted to hear that you enjoyed your visit. Your feedback is truly appreciated, and we look forward to welcoming you back on your next visit to Pasadena.Warm regards,

8/10 - 좋아요

Nicole

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 11월 27일
Thank you for taking the time to share your feedback and awarding us 4 out of 5 stars. We appreciate your positive rating and are thrilled to know you had a satisfactory experience during your stay.If there are specific areas where we can further improve and earn that elusive fifth star in the future, please feel free to share your insights. Your input is invaluable, and we look forward to the opportunity to welcome you back for an even better experience.Warm regards,

8/10 - 좋아요

Monique

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Old hotel, fairly comfortable.
Pre-paid thru Hotels.com and still required to put up credit card for incidnetals - $100. I have NEVER had to do this. This is why I use hotels.com so I can prepay rooms for customers and they won't need a credit card. May have to stop booking 3rd party if hotels are now going to require. CCA are such a pain to get from hotel. Not happy with how this works now. Hotel is due for some upgrades, water pressure was lower than most hotels, bed was hard but not a horrible trip
2023년 11월에 2박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 11월 27일
Thank you for sharing your experience, and I appreciate your feedback regarding the incidental policy. I understand your concerns, and I apologize for any inconvenience caused.The amount of the incidental hold varies but is typically a fixed amount per night or a set total for the entire stay. It's important to note that this is not an actual charge but a temporary hold on the funds, and the final amount is adjusted during check-out based on the actual charges incurred by the guest.If you have any further suggestions or if there's anything we can do to make your future stays more comfortable, please feel free to let us know.

10/10 - 훌륭해요

Chad

2023년 10월에 2박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 11월 27일
Thank you for choosing to stay with us while in Pasadena! We are so happy to learn that you enjoyed your visit! If you have any specific feedback or suggestions, feel free to share them, as we continuously strive to improve our guests' experience. In the spirit of hospitality,

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 10월 13일
Thank you for the wonderful score! We are delighted that you enjoyed your stay. Please come visit again the next time you are in town!

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 10월 3일
Thank you for visiting Alejandro! We hope to see you again sometime!

10/10 - 훌륭해요

Liborio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
System was slow to check in
2023년 9월에 1박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 10월 3일
Thank you for taking the time to share your feedback about your recent stay with us and thank you for the wonderful score. We apologize for any inconvenience you experienced during the check-in process. I for one know the anticipation of getting to your guestroom, and I am sorry it didn't happen in an expedient manner. Your feedback is valuable, and we will work to improve the efficiency of our system to ensure a smoother experience for our guests.Warm regards,

8/10 - 좋아요

Jamie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2023년 9월 5일
On behalf of our entire team, we want to thank you for taking the time to share your experience with us. Our guest’s feedback is very important to us as it keeps us in the loop on what is important to you when you travel. Wishing you safe travels and look forward to seeing you again!

6/10 - 괜찮아요

Philippe

가족 여행
좋아요: 청결 상태
2023년 8월에 3박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 8월 10일
On behalf of our entire team, we want to thank you for taking the time to share your experience with us. We all work really hard in trying to create a hotel our guests LOVE and I am very sorry you were even the least bit disappointed with your stay. Please, visit us again and if you ever need anything here in Pasadena, do not hesitate to let us know! We would be delighted for the next opportunity to serve you!

10/10 - 훌륭해요

Kentaro

2023년 7월에 5박 숙박함
답변 제공: Lisa Garcia 님, 2023년 9월 5일
Thank you for the excellent score! We strive to provide the exceptional service, so I am delighted to know your stay was comfortable, and that the staff was accommodating! Wishing you safe travels and look forward to seeing you again!

10/10 - 훌륭해요

Ricardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2023년 7월 11일
Thank you for choosing to stay with us. We hope to see you again!

10/10 - 훌륭해요

Ricardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 6월 27일
Thank you for the excellent score! Wishing you safe travels and look forward to seeing you again!

10/10 - 훌륭해요

JOSEPH

2023년 6월에 2박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 6월 27일
Thank you for the great score. I am delighted to know your stay was comfortable, and that the staff was accommodating!

8/10 - 좋아요

Gregory

2023년 6월에 3박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 6월 21일
On behalf of our entire team, we want to thank you for taking the time to share your experience with us. Our guest’s feedback is very important to us as it keeps us in the loop on what is important to you when you travel. Wishing you safe travels and look forward to seeing you again!In the spirit of hospitality,

10/10 - 훌륭해요

Miguel

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bueno todo
2023년 6월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2023년 6월 5일
¡Nos alegra mucho saber que disfrutó de su estadía! ¡Gracias por elegirnos como su hogar lejos del hogar, y esperamos verlo nuevamente!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a king suite and it was very nice. The hotel was very full, but our room was very quiet. Also better blackout curtains than most hotels. The bed was very comfortable. We will stay here again when visiting family
2023년 5월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2023년 6월 5일
My name is Lisa, and I am the Operations Manager here at the Hampton Inn and Suites in Pasadena! I wanted to thank you for your recent stay here and also for your wonderful review! We are glad you enjoyed your stay and hope to see you again when you're in Pasadena!

10/10 - 훌륭해요

Alyssa Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was great the staff at the front end was very accommodating. I loved that i could get ice from the ice machine all day and night. My favorite part of the stay was the breakfast bar in the mornings. I didn't get to check out the pool but the gym room was great had everything you need and more. Near all the great shopping stores.
2023년 5월에 3박 숙박함
답변 제공: Lisa Garcia 님, 2023년 5월 22일
My name is Lisa, and I am the Operations Manager here at the Hampton Inn and Suites Pasadena. On behalf of our entire team, I wanted to take a moment to thank you for your visit, and for the great review! We are so glad that you enjoyed your stay and hope to see you again!

10/10 - 훌륭해요

Apratim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and accommodating!
2023년 5월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2023년 5월 11일
My name is Lisa, and I am the Operations Manager here at the Hampton Inn and Suites in Pasadena! I wanted to thank you for your recent stay here, and for your wonderful review. Wishing you safe travels and look forward to seeing you again!

10/10 - 훌륭해요

Sergio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfecta opción de alojamiento cerca de Hobby.
Perfecta relación costo - beneficio. Camas cómodas y cuartos amplios. Solo falta que pongan un pequeño refrigerador en la habitación. El desayuno es sencillo pero suficiente. Instalaciones bien mantenidas y muy limpio.
2023년 4월에 2박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 4월 25일
Gracias por la revisión. ¡Estamos muy contentos de que haya disfrutado de su estadía! Por favor, visítenos nuevamente y si alguna vez necesita algo aquí en Pasadena, ¡no dude en hacérnoslo saber! ¡Estaremos encantados de tener la próxima oportunidad de servirle!

6/10 - 괜찮아요

Joy

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
When we arrived to our room, it wasn’t completely cleaned. It looked like someone had used the hand towel and towel, there was an empty soap box on the counter and trash in the can in the bathroom. The bed was made but looked like someone had laid in it and the pillows were messed up. There was also a big Wooden box under the AC that looked tacky. We requested for the room to be cleaned again and they did so. Also couldn’t close the heavy curtain due to the box and light was coming in all night. One of the shower doors had a broken handle. Definitely was not worth what we paid. It was a dissapointment!
Trash in can
Trash under sink
This is a pic of the big wooden thing under the AC.
The messed up wall
2023년 4월에 1박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 4월 25일
I am sorry to learn your stay was not as comfortable as it should have been! On behalf of our entire team, we want to thank you for taking the time to share your experience with us. Our guest’s feedback is very important to us as it keeps us in the loop on what is important to you when you travel. It sounds like we were not at our best during this visit, and for that I am sorry. I will share this review with the entire team, so they are aware of your experience.

10/10 - 훌륭해요

VICTOR HUGO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy bueno
2023년 4월에 2박 숙박함
답변 제공: Lisa 님, 2023년 4월 21일
Thank you for such a wonderful score! W are so glad you enjoyed your stay!!

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place, I will stay here again.
2023년 4월에 1박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 4월 3일
Please, visit us again and if you ever need anything here in Pasadena, do not hesitate to let us know! We would be delighted for the next opportunity to serve you!

4/10 - 별로예요

Alexia

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2023년 3월 9일
We are thrilled to receive such an awesome score!! Thank you!! We hope you visit us again the next time you're in town,

8/10 - 좋아요

Amy

2023년 3월에 4박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 4월 3일
Thank you for choosing to stay with us! We hope to see you again sometime!

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2023년 2월 21일
Thank you for the wonderful score! We are so happy that you enjoyed your stay!!

10/10 - 훌륭해요

Amanda

2023년 2월에 1박 숙박함
답변 제공: Lisa Garcia, Operations Manager 님, 2023년 4월 3일
We are so pleased that you enjoyed your stay! We hope to see you again when you are on our side of town!

8/10 - 좋아요

Juan

2023년 2월에 3박 숙박함
답변 제공: Lisa Garcia 님, 2023년 2월 21일
Thank you for staying with us during you visit to Pasadena! We hope to see you again soon!

10/10 - 훌륭해요

Sergio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel!
답변 제공: Lisa Garcia 님, 2023년 1월 18일
Thank you Sergio! We are so pleased you enjoyed your stay!!

8/10 - 좋아요

Brenda

10/10 - 훌륭해요

roland 님, san antonio

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a good location and the staff was very helpful.
답변 제공: Lisa Garcia 님, 2022년 12월 27일
My name is Lisa, and I am the Operations Manager here at the Hampton Inn and Suites in Pasadena! I wanted to thank you for your recent stay here and also for your feedback. I will be sharing your comments with the staff. They will be delighted to know that they did a great job of taking care of you! Please, visit us again and if you ever need anything here in Pasadena, do not hesitate to let us know! We would be delighted for the next opportunity to serve you!

8/10 - 좋아요

Richard

8/10 - 좋아요

Ginny 님, Laporte

2022년 11월에 1박 숙박함

8/10 - 좋아요

Calvin

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Clean room. No amenities. As a Hilton Honors member I would expected more.
2022년 11월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2022년 11월 7일
Thank you for taking the time to review our hotel. I am sorry you were not completely satisfied with your stay. Next time I would recommend staying in one of our king studio rooms, as they have both the microwave and refrigerator. Happy Travels!

10/10 - 훌륭해요

Antonio

2022년 9월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2022년 10월 3일
Thank you Antonio, for the terrific score! We are delighted that you enjoyed your stay., and hope to see you again!

10/10 - 훌륭해요

Diana

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Macario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As expected
2022년 7월에 2박 숙박함
답변 제공: Lisa Garcia 님, 2022년 7월 5일
We are delighted that you enjoyed your stay! Thank you for the review, and we hope to see you again.

6/10 - 괜찮아요

Doris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
If you like a hot room & hard bed stay here!
The hallways and elevators are extremely hot. The ac in the room didn’t keep cooling all night and it made for a hot night (the hotel regulates the ac). The bed was hard it was like sleeping on a box spring. While it was clean and staff was nice I will not stay there again for the above mentioned reasons nor would I recommend it. When I’m paying over $100+ for a room and it’s hot with a hard bed it’s not worth it.
2022년 6월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2022년 6월 28일
On behalf of our entire team, we want to thank you for taking the time to share your experience with us. Our guest’s feedback is very important to us as it keeps us in the loop on what is important to you when you travel. I am sorry you were not comfortable during your stay! I will share your review with our team.

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service
We stayed for one night. The front desk staff were very friendly, helpful, and professional. The rooms were nice and clean. The beds were a bit lumpy, but we survived anyways. Breakfast was good. We celebrated my niece's graduation and reserved one of the meeting rooms. All staff were very accommodating.
2022년 6월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2022년 6월 14일
We are so happy that you came and celebrated your niece's graduation with us! I hope you had a truly wonderful and memorable time. I am sorry you found the bed uncomfortable. Thank you for bringing it to my attention. I will share your review with management.

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
We love staying here as it is close to family and the area we love visiting.
2021년 12월에 7박 숙박함
답변 제공: Lisa Garcia 님, 2022년 6월 9일
We are so happy that you enjoyed your stay! Thank you for the review!

8/10 - 좋아요

Johnny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Air conditioner was loud. Everything else was great, clean, standard hotel.
2022년 6월에 1박 숙박함
답변 제공: Lisa Garcia 님, 2022년 6월 9일
I am sorry the ac was loud. We will look into that, so thank you for reporting it. Wishing you happy travels!