테라스/파티오

소네스타 셀렉트 템피 다운타운 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1009개 이용 후기 중 561개" "
평점 8 - 좋아요. 1009개 이용 후기 중 263개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 101개" "
평점 4 - 별로예요. 1009개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 44개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Gary Kim 님, Seoul KR

좋아요: 청결 상태, 숙박 시설 상태 및 시설
not bad
cannot complain
답변 제공: Ricardo 님, 2017년 5월 31일
Thank you for staying with us and for sharing your experience. We look forward to your return.

8/10 - 좋아요

Gary Kim 님, Seoul KR

좋아요: 청결 상태, 직원 및 서비스
Not bad
cannot complain
답변 제공: Ricardo 님, 2017년 5월 31일
We appreciate your business and thank you for your review.

10/10 - 훌륭해요

Frederick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not appreciate paying for parking…. That was not mentioned in the Expedia description.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Frederick, we appreciate your review. It brings us joy that you held Sonesta Select Tempe Downtown in high regard. Regarding the parking, our aim is to provide clear details about all of our facilities and services, so it sounds like there may have been a misunderstanding. Thank you for making us aware of this. We value your feedback and will definitely work on further clarification of our offerings.

10/10 - 훌륭해요

Doron 님, HACKENSACK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy in and out. Clean room. Food is not recommended.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Doron, it's wonderful to hear that you found the Sonesta Select Tempe Downtown convenient and pristine. Your input is highly appreciated and will guide our aim to enhance the dining experience. Your satisfaction remains our priority and we hope to welcome you back for an improved overall experience.

6/10 - 괜찮아요

Maurita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and the rooms were big- we were on the ground floor and it had a patio- of the three doors to the patio(screen, and 2 glass doors) only one door did the lock work and it was a bit questionable. I would have preferred to have a metal bar to add to the door jam for the door outside to feel more secure as well as deadbolt for the main door. Location good and everyone was very friendly.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Maurita, it's great to hear that you found the cleanliness and spaciousness of our rooms satisfactory. Your concerns about the patio door's security have been noted and we will look into it. It's comforting to know you also found our location convenient and our team members friendly. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Nathan

연인과의 여행
The place was fine. But the other guests must have had smoking rooms. A spare pillow we had smelled like marijuana and so did most of the hallways an and elevators. Wasn’t to stoked to smell it at 1am permeating into my room as well.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Nathan, we appreciate your feedback. It's disheartening to know that your comfort was disrupted by unwanted odors. We assure you such incidents are unusual and we diligently investigate issues that could affect the guest experience. We hope for a chance to provide you with a more seamless visit in the future.

10/10 - 훌륭해요

Chloe

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Traveled with family. Really enjoyed location and conveniency. Room was clean and beds were comfortable
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Chloe, it's wonderful to hear you and your family enjoyed the convenience and location of Sonesta Select Tempe Downtown. We're delighted you found the room clean and the beds comfortable. We strive to provide a comfortable stay for our guests. Thank you and we look forward to welcoming you back during your next family trip.

10/10 - 훌륭해요

Romolo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and great employees. The only suggestion is to get the attendant at the dining area some help. I’ve stayed twice recently and both times the guy was all alone and had multiple guests waiting. He was doing his best and was very professional, but was overwhelmed with guests.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Romolo, it's wonderful to hear you appreciate the dedication of our colleagues and enjoyed your stay at the Sonesta Select Tempe Downtown. Your feedback regarding the dining area has been noted and will certainly be taken into consideration. We strive to maintain exceptional service across all aspects of our hotel experience. Looking forward to your return visits.

8/10 - 좋아요

Dorianne

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Property is getting a little tired.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Dorianne, thank you for sharing your thoughts. We're glad to know you still chose Sonesta Select Tempe Downtown for your stay. We're continuously working on enhancing our property and your insight is valuable in this process. We look forward to the opportunity of hosting you again in the future when you can experience the improvements we have made.

10/10 - 훌륭해요

Tsuyoshi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Tsuyoshi, thank you for leaving a review. At Sonesta Select Tempe Downtown, we're dedicated to providing a satisfactory stay for all of our guests. We're glad to see your stay was satisfactory and hope to welcome you again in the future. Safe travels!

2/10 - 너무 별로예요

SHINY

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will never recommend Sonesta to anyone. Rude staff, unclean rooms.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Shiny, we appreciate your feedback and apologize that your experience was not up to standard. As your comments regarding our team members and cleanliness are of great concern, they will be thoroughly investigated. Please know we strive to provide excellent service and comfortable stays for all our guests, and your experience does not reflect our usual high standards. We hope you will consider giving us another opportunity to provide the level of service expected from us.

8/10 - 좋아요

Hussain

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Hussain, it's great to see your 4-star rating of Sonesta Select Tempe Downtown! We hope you enjoyed your stay and we're looking forward to welcoming you back soon. Safe travels!

8/10 - 좋아요

Morgan

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Morgan, thank you for choosing the Sonesta Select Tempe Downtown and sharing your rating. We are pleased you had a good stay with us, and we look forward to welcoming you back in the future.

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking here is $15 per night. Check in before 4pm and after 12:00pm is another $25. If I paid $40 more buying the trip package I’d stay at Hilton and all of that would be free.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
John, we appreciate your feedback. We understand your concerns about the parking and early check-in fees. These charges are clearly communicated to provide transparency. We believe our property's features and prime location offer great value. We hope this experience won't deter you from considering us in the future for your lodging needs.

8/10 - 좋아요

Grace

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Grace, thank you for choosing to stay at Sonesta Select Tempe Downtown and for rating your experience. We look forward to providing you with another enjoyable stay in the future!

10/10 - 훌륭해요

Rodolfo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel a muy buen precio. Los alrededores se ven muy seguros y el check-in fue muy rápido. La habitación es bastante amplia, la cama es muy cómoda y todo se ve muy limpio. El único pequeño inconveniente que le veo es que el estacionamiento está en la torre de enfrente y tienen que validarte el boleto, pero aún así es un lugar que vale mucho la pena. Definitivamente regresaría.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Rodolfo, gracias por sus amables palabras sobre Sonesta Select Tempe Downtown. Nos alegra saber que disfrutó de su estancia y encontró nuestra ubicación segura, la habitación amplia y cómoda. En lo que respecta al estacionamiento, queremos asegurarnos de que nuestros huespedes tengan una experiencia fluida y segura. Su satisfacción es muy importante para nosotros y nos enorgullece saber que contempla regresar en el futuro. Le esperamos con gusto.

10/10 - 훌륭해요

Christopher 님, Inver Grove Heights

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great with many food options right around the corner.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Christopher, thank you for the glowing review. We're delighted that you enjoyed the convenience of Sonesta Select Tempe Downtown's location and the abundance of dining options nearby. Looking forward to welcoming you back the next time you're in Tempe.

10/10 - 훌륭해요

Rico

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Rico, it's wonderful to hear that your stay at Sonesta Select Tempe Downtown met your expectations. We appreciate your feedback and hope to welcome you back in the near future. Safe travels!

10/10 - 훌륭해요

Raul 님, Newton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt tell us on website. $15 per nite parking fee.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Raul, thank you for selecting Sonesta Select Tempe Downtown for your recent stay and taking the time to share your experience. We want to express our apologies if any information about our parking fees wasn’t made fully apparent during your booking process. In the future, our frontline team members are always ready to clarify any concerns you might have. We hope this didn't mar your overall time with us and that we'll have another chance to host you again and offer a seamless experience.

8/10 - 좋아요

Maria Margarita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Maria, thank you for your rating of Sonesta Select Tempe Downtown. We're pleased you had a enjoyable stay and we value your feedback. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Pablo

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
No me dieron ningún beneficio porque dicen que eso es cosa de expedia para engancharnos a los clientes pero q el hotel Ninfa ningún beneficio a VIP
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Pablo, lamentamos tu experiencia con respecto a la falta de beneficios VIP. Si bien estas ofertas están impulsadas por la plataforma de reservas, nos esforzamos por ayudar a todos nuestros huéspedes a sentirse valorados durante su estadía con nosotros. Apreciamos sus comentarios sinceros.

4/10 - 별로예요

Samantha

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not worth staying at. I don’t know why the reviews are good at this place. The hotel it self was really dirty and the rooms are uncomfortably small. Very disappointed.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Samantha, we're genuinely disheartened to hear about your experience. We strive for cleanliness and comfort, so it's troubling to know that we did not meet those standards during your stay. We appreciate you bringing this to our attention as your feedback assists in our continuous efforts to improve service. We hope you give us another chance to better meet your expectations in the future.

6/10 - 괜찮아요

Jason T.

출장 여행
좋아요: 직원 및 서비스
BEWARE that they charge $15/day for parking! This was not shared with me ahead of time. Rooms are dated but clean. Heavy smell in hallways.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Jason, thank you for taking time to leave a review. We understand your surprise regarding the parking fee and assure it is to maintain the highest level of service. We're glad to note the cleanliness of your room. Regarding the smell in the walkways and the dated appearance of the rooms, we are always open to improvement. We appreciate your feedback and will certainly look into this. We hope you'll consider visiting us again for an enhanced experience.

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to airport
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Susan, we appreciate your feedback. It's fantastic to learn that you found the Sonesta Select Tempe Downtown's proximity to the airport to be beneficial. We hope to welcome you back in the future. Safe travels!

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
Room was humid.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Richard, it's regrettable to learn about your discomfort due to the room's humidity. We can assure you that our team receives ongoing training to ensure that our guests' needs are met promptly, including the optimal conditions within the rooms. We hope to have another opportunity to better serve you in the future.

8/10 - 좋아요

Kimberly

좋아요: 청결 상태
The courtyard and pool area are very nice. The rooms are just average and could use updating. Note: they will not clean your room unless you request it.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Kimberly, thank you for taking the time to share your impressions of your stay. We're pleased to hear you enjoyed our well-appointed courtyard and pool area. While our rooms are designed with a classic style, we are always looking to improve, and your comments will help guide future enhancements. We also offer an on-demand housekeeping service for our guests' convenience. Next time, we would be more than happy to schedule your room's refreshment at a time that suits you. We hope to welcome you back soon for a more satisfying experience.

8/10 - 좋아요

Jun 님, Duluth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Convenient location, easy access to ASU.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Jun, we're thrilled to hear you appreciated the advantageous position of Sonesta Select Tempe Downtown, offering seamless convenience to ASU. We value your feedback and hope to welcome you back in the future.

4/10 - 별로예요

Diego

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Diego, it's disappointing to know that your stay did not meet your expectations. We take all feedback seriously and would like to understand more about your experience. Please do not hesitate to reach out to our team members directly to provide further information. We aim to ensure our guests have a better experience on their next visit.

4/10 - 별로예요

Julie

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Julie, we noticed your recent rating reflects a less than satisfying experience at our hotel. We regret that we didn't live up to your expectations and be assured we aim to constantly improve. Thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 - 훌륭해요

Charles

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Charles, thank you for taking the time to rate your stay at Sonesta Select Tempe Downtown. We're delighted that you had a pleasant experience with us and we hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Hotel for the area and price.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Jose, thank you for your kind words. It's great to hear that you found Sonesta Select Tempe Downtown to be a good choice both for its locality and value for money. We look forward to serving you again on your next trip.

10/10 - 훌륭해요

Kalena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and clean lobby!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Kalena, we are thrilled to know you had an enjoyable stay at the Sonesta Select Tempe Downtown. Our dedicated team members appreciate your compliments regarding the cleanliness of the lobby and the service provided. We look forward to creating more memorable moments the next time you visit us!

10/10 - 훌륭해요

rachell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and quiet. Don’t expect breakfast.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Rachell, it's delightful to hear that you found the Sonesta Select Tempe Downtown to be conveniently located and peaceful. We value your feedback about breakfast and we are always working on improving. Your comments aid us in this process. We look forward to hosting you again.

10/10 - 훌륭해요

Martin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
WONDERFUL front desk staff--very friendly and helpful, always courteous, even when overloaded with check-in customers and phone calls.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Martin, we're thrilled to know your impressions about the exceptional service delivered by our team members at Sonesta Select Tempe Downtown. They always strive to maintain our high standards, even during busy periods. We look forward to offering you the same level of service on your next visit.

10/10 - 훌륭해요

Deidre

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I came for a lab at school. The property was close and convenient. It was also in walking distance to many restaurants.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Deidre, it's wonderful to hear you found the Sonesta Select Tempe Downtown's location beneficial for your school lab and nearby dining options. We appreciate your kind words and look forward to welcoming you back.

10/10 - 훌륭해요

Deidre

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Deidre, thank you for leaving such a high rating after your recent stay at Sonesta Select Tempe Downtown. It's refreshing to know you had an enjoyable time with us. We're looking forward to welcoming you back for another fantastic experience.

8/10 - 좋아요

Ma. Lydia Jezreel

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It was okay, the carpet in the hallway of the rooms must be change you can see the stains. The room were so dimmed not that bright. But the people who is working there were great.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Ma. Lydia, thank you for sharing your feedback. We're glad to hear you appreciated our wonderful team members. It seems you had concerns regarding the hallways and room lighting. We value your observation and will certainly consider it as we continually aim to enhance our guest experience. We look forward to the opportunity to serve you even better in the future.

2/10 - 너무 별로예요

Shilong

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 3월 15일
Shilong, it's disappointing to know your stay didn't live up to your expectations. We would appreciate the opportunity to understand your concerns further and make things right. Your satisfaction is very important to us and your feedback will help to improve our service for all guests.

10/10 - 훌륭해요

Max

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was a nice stay, location is amazing!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Max, it's wonderful to hear that you enjoyed your stay at Sonesta Select Tempe Downtown. We're thrilled you found our location amazing. Thank you for taking the time to share your experience. We hope to welcome you back in the future.

10/10 - 훌륭해요

Taylor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We found the hotel to be a bit barebones, but the employees are wonderful and the area is amazing! It is an older building and could definitely use some love in places such as on the second floor there was a terrible smell in the hallway during the days (no smell in our room though) and the missing filter covers in the hot tob. Overall though it was a lovely hotel and I would absolutely stay here again! As well, the area is very walkable and has lots of great shops and restaurants to enjoy. There are also scooters that super fun to ride around on and an amazing public transportation system! Tons of things to do around area (both inside and outside) and of course lots of beautiful views!
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Taylor, thank you for taking the time to share your experiences at Sonesta Select Tempe Downtown. Your kind remarks about our wonderful team members and the amazing surrounding area are truly appreciated. It's good to hear you found lots to do and see in the area and enjoyed the available amenities, including the scooters. Regarding the areas in need of improvement you mentioned vaguely, please know they have been addressed with the responsible teams. We're grateful for your feedback and would be delighted to welcome you again for another enjoyable stay.

10/10 - 훌륭해요

Nikolas

단체 여행, 출장 여행
좋아요: 편의 시설/서비스
Staff was friendly and accommodating.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Nikolas, it's rewarding to hear that you found our team members at Sonesta Select Tempe Downtown approachable and willing to assist. We trust you had an enjoyable stay and hope to welcome you back in the near future.

2/10 - 너무 별로예요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is decent, nice rooms, good location. However all was overshadowed by the lack of concern the hotel staff has when a problem arises. I was over charged 460USD and 4 months later I still don't get the refund. I have been following up with them every week, if not nothing would happen. I called once from overseas to see where my check was, and the lady put me on hold while she was taking care of someone else. She then had to google how long a letter takes to arrive to my home town, because they had no tracking number or anything. There lack of concern and lack of accountability is truly astonishing. 4 months later they cancel the check and send one through FedEx with no rush, just regular two week delivery. Who cares how long it takes to arrive after all the this time. And I still don't know if I will be able to cash the check since I am not in the US, something that they still haven't answered. It is a shame since a good stay was overshadowed by the poor costumer service you get once a problem arises.
답변 제공: Customer Service 님, 2024년 2월 15일
Hello David,We sincerely apologize for the inconvenience you experienced regarding the overcharge issue and the delay in refund processing. Your feedback is invaluable, and we deeply regret that your stay was overshadowed by this lapse in service.We understand the importance of prompt resolution and are actively working to expedite the process.Please rest assured that we prioritize our guests' satisfaction and are committed to rectifying this situation promptly. Thank you for your patience and understanding as we work towards a resolution.

4/10 - 별로예요

NORMA 님, SANTA BARBARA

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The shower door doesn’t remain closed. I think it was installed backwards The bed was not made the second day .
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Norma, we regret to read of the bathroom door challenge and the oversight in servicing your room during your stay. These issues are certainly not reflective of the normal standards we strive to uphold. We assure you that your feedback has been passed on to our team members to prevent similar instances in the future. We hope to have the chance to better serve you in the future.

10/10 - 훌륭해요

Kerryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to good restaurants we stayed here before heading to airport. Would highly recommend for a great option before flying. Also has a laundry.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Kerryn, we're delighted to hear you found Sonesta Select Tempe Downtown's proximity to quality dining and the airport beneficial. Your kind recommendation and appreciation for our laundry facilities are greatly valued. Awaiting your return for another convenient stay in the near future.

2/10 - 너무 별로예요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking 15$ a day, key cards had to be reset frequently, 25$ to check in 2 hours early with rooms available
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Kelly, it's regrettable to hear about your experience. We understand your discomfort regarding the additional costs and the inconvenience caused by the frequent key card resets. Furthermore, we acknowledge your disappointment about the early check-in fee, even when the rooms were available. We strive continuously to enhance our services and your feedback will be taken into consideration to improve our future services.

10/10 - 훌륭해요

Terri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to restaurants
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Terri, it's great to hear that you appreciated the convenient location of Sonesta Select Tempe Downtown. We aim to provide our guests with ease of access to local amenities. We hope to welcome you back soon.

10/10 - 훌륭해요

Pierre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Thanks for the perfect rating, Pierre!We're pleased to hear that you have fully enjoyed your stay at Sonesta Select Tempe Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 - 괜찮아요

Nacondus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The walls are very thin at the hotel and i could ĥear the conversations and activities of those in my neighboring room. It was also noisey in the hallway as people walked by my door.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 14일
Nacondus, it's disappointing to hear that the noise control didn't meet your expectations. Please know that we prioritize guest comfort and are always looking for opportunities to improve. We appreciate your feedback on the sound insulation in the rooms and corridors and will consider it thoroughly for future improvements.

4/10 - 별로예요

Tadeo

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t not get a breakfast voucher after I paid for one when I got my key. Was dirty smelled like clean chemicals. Was told breakfast was at 6:30 but the worker was not ready had an event to go to so had to get ready to leave come back down to them asking for my breakfast voucher that I never received at this point I’m upset. Waited for the front desk to help me and didn’t believe I had a breakfast voucher. Ended up convincing him that I’d did pay and that they never gave me one. Long story short I got a bowl of oatmeal with strawberries with no milk and was late to my even. Very unsatisfied will not be back and won’t recommend
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Tadeo, we are sad to hear about the issues you encountered with your breakfast voucher and cleanliness concerns. We understand your disappointment on not receiving the intended service timely which resulted in inconvenience for you. We want to ensure you that this is not a normal occurrence and the guest service team has been trained on how to accurately identify reservations with free breakfast, this was an agent error that should’ve never happened. Your feedback is important to us and will be used to improve our offerings and service. I would love to setup time to chat, please reach out to us at your earliest convenience, we would love to make this right.

8/10 - 좋아요

Megan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 1월 13일
Megan, it's good to see a 4-star rating for Sonesta Select Tempe Downtown. We greatly appreciate your support and we're thrilled you enjoyed your stay. We hope to have the pleasure of hosting you once again in the future.