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베스트 웨스턴 하트랜드 인 여행 후기

2.5 out of 5
베스트 웨스턴 하트랜드 인
1416 Broadway Avenue East, Mattoon, IL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 451개 이용 후기 중 217개" "
평점 8 - 좋아요. 451개 이용 후기 중 137개" "
평점 6 - 괜찮아요. 451개 이용 후기 중 48개" "
평점 4 - 별로예요. 451개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 451개 이용 후기 중 21개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Lyndsay

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean and friendly staff. Breakfast was good. Nice bedding and bed was readonably comfortable. Needed a quick stop that was dog friendly. Great place for the price.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place with very nice staff/manager. Wifi could be better.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Christopher

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a night here before solar eclipse and the place was packed. Staff kept everything running smoothly (especially Celeste, Megan and Rose) who welcomed everyone. Had a few glitches with the internet (probably too many users) but the rehabbed property was good, beds were new and wonderful. Pool is under construction. Property looks a little plain from the outside, but the inside is good and fresh.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Aurimas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location and amenities, but not without issues. I know this is a pet friendly property, but our room should not smell like a wet dog. The towels are way too rough, and need to be replaced. One of the trolleys was falling apart. The pool has been out of order for months, that's unacceptable.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Flor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel with great customer service. It was clean and nice. Breakfast was good too.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Rachael 님, Winnebago

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

8/10 - 좋아요

Victor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need better blackout curtains. Light came in from the sides. Everything else worked well. Good lighting. Liked that there were 3 seating options. Light flickered in bathroom, though. Luggage buggy very rickety.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Julie

별로예요: 청결 상태, 편의 시설/서비스
Room dirty. Pool closed
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Dennis 님, Marion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Towels were too rough.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Niki

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The pool was out of order and didnt know til after i already paid. Tv and channels are junk. The bed and pillows were great and comfy.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Isiah

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t even stay there because the place was trash and y’all still took my money the guy at the desk I asked if the pool worked 5 times before I paid and then as soon as I paid he said it doesn’t work then I paid for two beds and he tried giving me a room with only one bed I just want my money back
2024년 3월에 2박 숙박함

8/10 - 좋아요

Janaih

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was nice & clean
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ruby

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing The breakfast was the best out of all the hotels we have stayed It was fresh the eggs was hot and not runny scrambled eggs bacon was burnt the sausage gravy was wonderful I could keep going on and on this is the one you would definitely want to stay at
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Karen

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sandra

Nice person
2024년 1월에 1박 숙박함

8/10 - 좋아요

CHERI

2024년 1월에 1박 숙박함

4/10 - 별로예요

Melvin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Frustrating
The bathroom sink and hand towel had hairs in it and on it and turned me off completely. The refrigerator had a buzzing sound that awakened me throughout the night. The heater is not set correctly.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nichole

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed only one night and thought it was very clean, quiet and the staff was excellent.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Sondra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was so friendly, the rooms were clean and fresh, and the location was perfect! Quiet and tucked away with absolutely no issues at all! Remodeling is nice! I’d definitely stay again and recommend!
2023년 11월에 2박 숙박함

8/10 - 좋아요

Bethany

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean but a lot of construction noise
Room was nice clean and comfortable. But there was a ton of construction going on. Especially during the day. So the couple afternoons I went back to my room early (3-4pm) there was a lot of construction noise and new paint smell that lingered. So hopefully they’ll be done soon and it will be nicer
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Judy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No pool
The desk clerk was friendly. The beds were comfortable. The rooms were clean. The room temperature was easy to change. The smoke alarm, though, blinks above the bed. We did not sleep well because of this. Also, the elevator did not work properly. The button to the second floor doesn’t easily register 2. Eventually we were able to get to the second floor. The pool was not working. We chose the hotel because pool was in the description.
2023년 10월에 1박 숙박함

4/10 - 별로예요

melynda

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room had a weird, buzzing sound start at 3 in the morning. After an hour with no answer from the staff about the noise, demanded a new room. New room had no locking mechinism on door, no working tv, and a pile of dead bugd on the floor.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함

6/10 - 괜찮아요

Kyle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The property has been remodeled but the door to our room stuck and had to be pushed open and pulled closed. In the middle of the ceiling of our room was a fire alarm that had a strobe light. The strobe flashed about every 20-30 seconds and was very disruptive to sleep. If this isn’t corrected I wouldn’t recommend staying here.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Richard

Great breakfast and friendly staff. Killed 2 spiders in room. Multiple false fire alarms. TV remote difficult to use and channels did match the guide.
2023년 9월에 9박 숙박함

6/10 - 괜찮아요

Joseph

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First, the location was hard to find. Secondly, my room was ok however very limited choices in TV channels. A fire alarm went off at 10 p.m. Apparently it was due to the steam coming from the shower that I just took. The elevator was broken. When I pressed the 2nd floor button it took me to the 3rd floor 3 times. Then I walked down a flight of steps to my room. Very inconvenience. Breakfast had limited options. Also, the rooms aren't quiet from other rooms. When I explained all my issues with the front desk in the morning, I was offered a free bottle of water. I would have expected more compensation than that since I paid over $120 for basically 14 hrs.
2023년 9월에 1박 숙박함

8/10 - 좋아요

debbie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Best Western- Heartland in Mattoon, IL is Very safe, clean, convenient Hotel close to restaurants and stores. Customer Service was helpful, knowledgeable and friendly.They offered and delivered a great hot breakfast. At the current time the pool was closed for repairs, which we would have used. We would definitely stay again.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Vicki 님, Stockton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Margaret

2023년 9월에 1박 숙박함

8/10 - 좋아요

Robert W

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice facility with good breakfast
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Margie

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean new and comfortable great staff
2023년 9월에 1박 숙박함

4/10 - 별로예요

Christopher 님, Decatur

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Common areas and room were dirty. Lobby and elevator reeked of cigarette smoke. Definitely won’t be back.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Jefferoy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Elaine

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
I booked this property because it had an indoor pool & an exercise room. Neither were available to use. Should have said that on the site & I would have booked elsewhere.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Miguel

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Wanda

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BW had only taken over the Hampton Inn property for 3 weeks when we stayed and the hotel was super clean and appeared to have all new everything. The breakfast was fabulous instead of just waffles, etc. The staff was so friendly and helpful. The only downside was that the pool wasn't quite ready for opening when we were there. We enjoyed our stay so much, we will definitely stay here again!!!
2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

JAMES

별로예요: 편의 시설/서비스
The TV barely worked - 20-30 seconds to change channels, not all channels on guide (If you can find it) are available. Endless black screens, I gave up. The coffee maker didn't work. The SHOWER wouldn't work, the handle just spun and a little water dribbled out the spout. The ice machine didn't work. Breakfast was supposed to be from 6 to 9. 6:15 no food out. I gave up and left in a fury. Worst hotel ever.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Samantha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our hotel room door did not lock properly. There was hair and used soap in the shower and a stain on the chair.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly, rooms were very nice, but the bathroom was a little dirty and minimal toilet paper
2023년 8월에 1박 숙박함

8/10 - 좋아요

Ralph

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good!
Very clean room! Only issue was it took room four before we found a door that worked so we could enter the room. Smoke alarm went off during the night. Bed was very comfy and love their brand of toiletry.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Brenda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel looked nice from the outside. Inside was the problem. The beds were not comfortable. There was not a bottom sheet on the bed. We had the option to change rooms. I decided to stay in the room. After traveling changing rooms was not in our plans. We got sheets from an employee and put it on the bed ourselves. I hadn't noticed the bathroom problems until the next morning. The bathroom ceiling had water stains. Mold on the walls. There was a storm at night. When I went to the bathroom the next morning there was water on the floor.
2023년 8월에 1박 숙박함

8/10 - 좋아요

mark

Freshly painted, but poorly done. Not up to the usual Best Western standars.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Chad

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

MARIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location and friendly workers. Awesome breakfast a great selection
2023년 8월에 2박 숙박함

8/10 - 좋아요

Lydia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Repurpose of the Former Hampton Inn
This hotel was once a Hampton Inn and i was a regular guest there when i came to town. They have improved it greatly. Clean comfortable and affordable.
2023년 8월에 3박 숙박함