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가든 인 & 익스텐디드 스테이 셰퍼즈빌 / 루이스빌 여행 후기

2 out of 5
가든 인 & 익스텐디드 스테이 셰퍼즈빌 / 루이스빌
130 South Lakeview Drive, Shepherdsville, KY

이용 후기

4.6
평점 10 - 훌륭해요. 398개 이용 후기 중 50개" "
평점 8 - 좋아요. 398개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 398개 이용 후기 중 55개" "
평점 4 - 별로예요. 398개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 398개 이용 후기 중 179개" "

4.6/10

청결 상태

5.8/10

직원 및 서비스

4.2/10

편의 시설/서비스

4.2/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Gerald

This was a tough 5hr stay. Checked in at 1:30am and was gone by 6:30 am. Smoke stained room that was so pungent I barely slept 3 hrs. Furnishings untouched from 1986. I contemplated sleeping in my car but didn’t trust the area. As I left a raccoon eating out of trash can in the parking lot flipped me off (I’m serious about the raccoon but it was dark so hard to see the gesture at 6 am).
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby was dirty and smelled of smoke. The room door was broken and the beds were dirty like the sheets weren’t even changed from the last people.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Madonna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was dirty. So disgusting my husband checked in & and walked out again within 10 mins of being in the room…the sheets were not changed, pillow slips were dirty, toilet & tub were also dirty. The front desk would not let him checkout until tomorrow, so he left anyway. The most disgusting room ever…lost the $250, but he would rather sleep in his truck, it was that bad…
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Never again
This motor lodge is run down and in disrepair. It appears to be a half-way house. We had few area choices or would have left. We instead armed up and barricaded ourselves inside the badly maintained room. We have stayed at better $40 a night hotels. We travel to the area frequently and will never stay in this location again. I'll drive through the night to get home instead.
2023년 9월에 1박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2023년 10월 3일
Dear Guest,Your review has been written to the wrong hotel. Our property itself is the only exterior property that is available on the exit. We are also nothing like a half-way house as you have mentioned. We don't even have the kind of people like that around for you to say that. Our property has done a lot of renovations and still doing more. We have received many positive feedback on it too. Honestly, I believe this is the reservation that was charged for a no-show. I am sincerely sorry that you were charged.

6/10 - 괜찮아요

CAROL

연인과의 여행
Not stay there again
2023년 9월에 1박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2023년 10월 3일
Carol,Thank You for the 3 stars. We appreciate it.

10/10 - 훌륭해요

Rolf

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The people are great, bedroom is clean, bed is very comfortable, but they need to clean up the parking lot area
2023년 7월에 1박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2023년 8월 3일
Rolf,A huge thank you for your sweet words for the hotel. We hope to see you soon.

6/10 - 괜찮아요

Bill

출장 여행
Place was fairly clean, but wasn’t real nice. In a secluded area. Homeless very close by.
2023년 7월에 1박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2023년 8월 3일
Bill,Thank you so much for your kind words. We do not have any homeless people close to the property so I am so sorry if you encountered any of these issues as this is more pandemic now. We are renovating the property so hopefully we make it nice and comfy soon.

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place was nasty n i wouldnt eveb sleep without my gun by me.
2023년 7월에 2박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2023년 7월 11일
Jennifer,I am not sure why you would stay the number of nights you did if you were scared. Our property is located in the safest area in Shepherdsville, Ky.

2/10 - 너무 별로예요

Angelo

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Should of slept in my truck
2023년 6월에 1박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2023년 7월 11일
Angelo,I am sincerely sorry that you did not enjoy your stay. We will definitely do better to improve.

6/10 - 괜찮아요

donald

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
In progress.
Place needs alot of work. But friendly people. Bathroom was bad. Toilet did not work.
2023년 5월에 1박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2023년 7월 11일
Donald,Thank you so much for your review. We will definitely improve on what you suggested. The property is being renovated.

8/10 - 좋아요

Stormey

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2023년 7월 11일
Stormey,Thank you so much for your wonderful review. We appreciate it.

10/10 - 훌륭해요

Curtis

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Angela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
Garden inn was absolutely disgusting.. the refrigerator clearly had moldy food in it previously, the worst smell! My bar of soap had black mold on it. My carpet looked like he hasn’t been cleaned in weeks. Just very upsetting stay. We got in right before midnight
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Leon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not stay there!
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Sarah

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Need a hotel in Shepherdsville? Don’t go here.
Parking lot needs to be repaved. Floor is uneven and feels weak. Toilet doesn’t flush. Carpet is gross. Bathroom isn’t clean. Don’t go here.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Durga Prasad

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needed a place to stay to avoid the tornado producing storms. It was dirty and likely should be condemned because structurally it didn’t look safe. Glad there was no tornado.
2023년 3월에 1박 숙박함

4/10 - 별로예요

John

2023년 3월에 1박 숙박함

4/10 - 별로예요

Bria

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Al

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Not maintained
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Kari

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was very dirty. Hair all over the place. Bathroom was disgusting.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place needs to be condemned. The room looked like it was being remodeled but nothing. No carpet, cement door with the glue on cement the bathroom. Tub had rust stain in, mattress was dirty and felt it had bed bugs. You could see light thru the door. Turned around and left. Would not stay in a place like this
2023년 2월에 2박 숙박함

2/10 - 너무 별로예요

Walter

가족 여행
별로예요: 직원 및 서비스
The front desk clerk was very unfriendly and rude. My husband did not understand the clerk and when he was questioned and asked to repeat, he got nasty and said that we could go somewhere else, that he was doing his duty and spoke english and we could leave.
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Kenneth

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

CAROL

2022년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Filthy
Thankfully just needed a place to sleep while passing through. Do not stop here for any reason.
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Eliacib A.

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Todo sucio, problemas de higiene, no lavan toallas, sabanas, no limpian el u Cuarto!! El desayuno. No funciona nada y muy apenas pusieron unos panes y cafe!! Equipo de jugo descompuesto. Para hacer hotcakes, descompuesto Muy muy feo lugar y enañas condiciones. No deberia estar en funcion!
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Carl

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well, at least there were no cockroaches. This place is a Bio Hazard. Mold in the bathroom, blood stains on the sheets and towels. The worst was the mold in the air conditioner and the smell of mildew in the room. I have lung problems and struggle to breath the next day. The toilet was wobbly and seeped water from the floor. TV had purple lines from some kind of damage. We had no choice but stay as there was a lot of events going on in the area. We tried to find another place but everyone was booked for a 30 mile radius. On a positive note the water pressure in the shower was good. they do not offer breakfast as the Inn advertises, not even coffee. The building should be condemned. Shame on you Expedia for even offering this place at all. Do not stay here no matter what. They say no refunds for a reason. There is a Semi parking lot next to this place so dust and noise in the norm. we left the door open to air the musty room out and management told us " to keep the door shut because they have an insect problem" This is without a doubt the worst place I have ever stayed in my 30 plus years of traveling. I should be refunded my money but they have a no refund policy. My mother and sister stayed in a room next to us under the same conditions.They do not have any handicapped amenities at all, well, they do have one handicap parking space .Avoid this place like the the Plague because it just might be lurking there. This is an honest review, I could go on and on. DON'T STAY THERE.
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Shawn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I want a refund. Did not stay there. Absolutely horrible
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Peggy

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Bradley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

4/10 - 별로예요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Comfortable king bed is all I can say positive. People were out in the parking lot talking outside of our room until 11:00. Bathroom is the most disgusting thing I’ve ever seen in a hotel. But driving home over Memorial Day weekend left us with limited choices. And it was $95 on top of that.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Hospitality
Our stay was very nice. The front desk lady was very polite and gave the lobby a fun and warm atmosphere. The room was clean and nice. I couldn't get the remote to work (operator error lol) the maintenance guy came immediately to help and was cheerful. He even apologized to my 13 year old daughter as he stepped in front of her view of the tv. This was after we checked in at 930 pm and they did not mind helping. I will definitely stay here again.
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Darcy 님, Piracicaba

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible property, not maintained, old, dirty, broken. Nothing like the picture Expensive, would not stay there for 1/10 of the price. They offer no breakfast, and advertise they do. Do not recommend to anyone.
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Versa

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
If I could give this hotel zero stars, I would. It was nasty, disgusting, hasn't been cleaned and there was mold everywhere. However, the check-in employees were very kind, but that's about it. This place needs to get torn down and rebuilt. Not even a homeless person would want to stay here.
2022년 5월에 1박 숙박함

4/10 - 별로예요

Billy

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함

2/10 - 너무 별로예요

Johny

2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

marcela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrrible
Terrible. This was by far one of the worst hotels we have ever stayed in. We arrived around 11 PM so we were way too tired to go and start arguing with the couple that apparently run the motel. But our door would not lock it close but we cannot get the lock to function. So we put a chair up against the door. The toilet wouldn’t flush there was no toilet paper in the holder. There was a roll on the floor. There was a red gel or something all over the walls in the shower and in the bathroom. Looking for an outlet I noticed that behind the nightstands it appeared that it had not been vacuumed or cleaned in years. The smoke smell was awful! We ran the AC all night to help with the smell. We stayed about six hours then left. Unfortunately this was the only hotel we could find for one night on our road trip because of the derby in Louisville. The pictures online are deceiving.
2022년 5월에 1박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2022년 5월 8일
Marcela, I am so sorry that you did not enjoy your stay. The only person that was at the front desk was a lady so I am not sure who "the couple" were. I wish you would have contacted the front desk for help as she would have been more than glad to help you. First of all, the hotel door do securely lock and there is a double lock and a latch at the door where you would have double safety lock which prevents anyone from opening the door. You can also use the chair to block the door, but the double lock and latch would have done the job. Hotel safety for guest is the upmost priority that we place. The room that you reserved was a nonsmoking room so I am not sure where the smell of smoke was coming from. I did go to check your room regarding to the issue you had with the toilet. I wish you would have called the front desk for help. We would have showed you that it works fine. I am honestly not sure what red gel that you were referring to as I did not find it or see it in the bathroom. As far as room availability goes in Louisville during KY Derby, there were plenty of hotels available, but we as every year keep the price as lowest as possible. The picture that we have online is definitely pictures of the hotel. The picture that you have shown is definitely the hotel room but the chairs are squeeze together in the pictures with the ironing board put in it. Overall, this is extremely disappointing that you did not enjoy your stay. We will do better. I am extremely sorry regarding to your stay.

2/10 - 너무 별로예요

Rosa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely not coming back.
Walked in and the room smelled a bit funky, not a huge deal. On of the comforters had a bug stain on it. Bathroom/sink wasn't clean and had little bits of debris or hair from, I'm assuming, the previous people that were in the room. Only plus was that the check in/out staff was super friendly. Most of the towels and hand rags were dirty.
2022년 5월에 1박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2022년 5월 8일
Rosa, A huge sorry on behalf of our hotel staff. We definitely apologize for the inconvenience you experienced during your stay with us. I am glad that we were able to change your room. We are extremely sorry again.

6/10 - 괜찮아요

David

가족 여행
좋아요: 직원 및 서비스
The room is very small and I had to hold the cord for the microwave in order for it to work.
2022년 4월에 3박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2022년 5월 8일
David, Thank you so much for your review. Our hotel room are considered for some small and for some medium size. I am extremely sorry for the issue you had with the microwave cord in order for it to work. We will definitely fix that for the next guest. I am so sorry for the issue you dealt with. We are glad that you enjoyed your overall stay.

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
not using garden inns again
the room was not clean at all. there was blood on rhe pillow cases, hair and nasty stuff all over bathroom floor and hairr everywhere, sink was didty toilet was bad.
2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Kathleen

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad bad bad
Very run down, not as pictured. Bathroom was disgusting, I would NOT take a shower. Shower curtain had mold on it. Toilet bowl or tank was loose. Stink bug sitting on the rim of my drink while sitting on the table. Bathroom faucet had the hot & cold water reversed. Everything in the fridge was frozen in the morning. Could not find where to turn it down. Bed was comfortable. Next time I book through Hotels.com, I’ll check out the place first!
2022년 3월에 1박 숙박함

4/10 - 별로예요

Garret

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 직원 및 서비스, 객실의 편안함
Nervous
I was a little nervous about the local area the chain link fence with three strands of Barbwire on top made me a little nervous about the area but I had no problems at all parking overnight there
2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Brian

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

Gayle

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 1박 숙박함

6/10 - 괜찮아요

Dana R.

별로예요: 청결 상태
The hotel room was very unclean
Uncleaned room, but cheap. Was in town for festival and rooms were scarce. This was about the only place that still had vacancy without paying a ridiculous amount elsewhere.
2021년 10월에 3박 숙박함

6/10 - 괜찮아요

Manuel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Gave me what I needed
Room could used a makeover, ceiling not nice . Phone fell apart, front staff lady ( night shift)very friendly courteous. I don’t blame her for overall condition of place. But then for the price I didn’t have high expectations. Would I recommend it? Yes just don’t expect the Hiton.
2021년 10월에 2박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2021년 10월 18일
Manuel, Thank you so much for your review. We have taken a note of all the issues that you have mentioned and will be take care of it. I am so sorry if the phone fell apart and overall condition was not what you expected. We have many improvements planned for the upcoming year of 2022. I am glad that you would at least recommend people to stay with us. We thank you for staying with us and hope to see you again if you are in the area.

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am 60 years old and have stayed in many hotels and motels in my life. But this Motel was by FAR the nastiest dirtiest and the most poorly maintained I have ever stayed in. The wall in the bathroom was like paper it was so rotten from a water leak and leaked in to the carpet next to the bed. The outlet by the sink came out of the wall when you unplug something. The refrigerator did not work. I stayed in this hotel for three days and was told there would be no room cleaning because of covid. I booked the room for three adults and for three days we only got two towels had to ask for another towel everyday. They were many many flaws in the repair work done in the room should be ashamed of the workmanship, a twelve-year-old could have done better. If it weren't for the AC working and hot water I would have slept in my van. I stayed in room 153 so if you have to stay here do not stay in room 153. The Motel was conveniently located to restaurants, gas stations and the interstate. But at $100 a night I would definitely not recommend this Motel even if it was $30 a night I would not recommend this Motel.
2021년 10월에 3박 숙박함
답변 제공: Garden Inn and Extended Stay Family 님, 2021년 10월 18일
Michael, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can completely understand that you did not enjoy your stay with us, but some of the things you mentioned seems exaggerated. We have never had a leak in that room so not sure why you felt the wall in the bathroom was rotten. The refrigerator does work so I wished you would have told us during your stay so that we could have helped. It just needed you to adjust the temperature so it would turn cold. I am sorry as due to COVID, we did not have room service but we had told you that at the front desk that we have limited service, but we would have done whatever you needed as long as you contact the front desk and leave a message and let us know. I can definitely assure you that we did not have a 12 year old do our maintenance work. We are sincerely sorry that you did not enjoy your stay with us. We strive to make each and every guest as comfortable as possible. I am sorry for the disappointment.