외관
예약 가능 여부 확인

홀리데이 인 호텔 & 스위트 롤리/캐리, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 호텔 & 스위트 롤리/캐리, IHG 호텔
5630 Dillard Drive, Cary, NC

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 693개 이용 후기 중 329개" "
평점 8 - 좋아요. 693개 이용 후기 중 228개" "
평점 6 - 괜찮아요. 693개 이용 후기 중 86개" "
평점 4 - 별로예요. 693개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 693개 이용 후기 중 19개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

NAKIA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and the room was clean. Will stay here again if I am in the area.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 22일
Thank you for your review. Please come back and see us soon.

8/10 - 좋아요

Tiana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall the stay went very well. The wallpaper was stating to peel in the bathroom, but otherwise it was a comfortable stay.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Thank you for your review. Come back and stay with us soon.

6/10 - 괜찮아요

Brian

출장 여행
The staff was kind and professional
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Thank you for your review. Please come back and see us soon.

8/10 - 좋아요

Isamar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: GM 님, 2024년 3월 21일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Tracey 님, Bath

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great check in process. Very friendly and efficient clerk. Breakfast was also good. Pricing is excellent for stay.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location. Staff was friendly. Bar tender was a lot of fun. Would stay again.
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Tabatha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was clean staff was friendly
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 11일
Thank you for your review. Please come back and see us soon.

6/10 - 괜찮아요

Cameron

연인과의 여행
좋아요: 청결 상태
Room was nice and big, parts of the window unit were taken apart but that wasn’t a make or break for us. The paid breakfast was lack luster and not worth the price point and the only time we were present for the restaurant to be open we were told they’d have to call to see if it was open or not.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 11일
Sorry your stay was not up to standards. I will be sure and find out what happen to the restaurant in the morning.

10/10 - 훌륭해요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: GM 님, 2024년 3월 9일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 28일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Lateshia 님, Apex, NC

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness was of importance
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect! Staff, cleanliness, location, breakfast were all excellent!
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 25일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Bohdana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was quiet, clean, and safe for a solo traveler with dining options available within a 5-minute drive. The hotel is conveniently located near PNC Arena.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 22일
Thank you for your review, please come back and see us soon.

10/10 - 훌륭해요

Milton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly staff and professional.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 19일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Raymond

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Thak you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and bathrooms were clean. and very good service, I recommend this hotel
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 16일
Thank you for your review. Please come back and see us soon.

8/10 - 좋아요

Tommy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location affordable and clean
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 5일
Thank you for your review. Please come back and see us soon.

6/10 - 괜찮아요

Desteny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was nice and clean around. i didn’t like how it was so noisy and everyone around us was slamming doors and talking loud while the housekeeping was going around cleaning
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 3일
Sorry for the noise but normally our ladies are very quiet. Very surprised to hear they were noisy.

10/10 - 훌륭해요

Janet

가족 여행
좋아요: 편의 시설/서비스
Great hotel overall Breakfast buffet fair and was not included in reservation
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Thank you for your review.

10/10 - 훌륭해요

Shawn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly the rooms was very clean They had a bar which I thought opened a lil late but it's all good experience I well book here again when I'm back in the area
2024년 1월에 2박 숙박함
답변 제공: SE 님, 2024년 1월 29일
Thank you for staying with us.

4/10 - 별로예요

Mokom

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 5일
Thank you for your review.

10/10 - 훌륭해요

Odyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly staff, rooms were comfortable
2024년 1월에 2박 숙박함
답변 제공: SE 님, 2024년 1월 29일
Thank you for stay with us

10/10 - 훌륭해요

Lin

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 5일
Thank you for your review please come back and see us soon.

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Beautiful hotel with excellent hospitality from the staff. Everything was extremely clean from the front lobby to the room.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 17일
Thank you for your review. Please come back and see us soon.

10/10 - 훌륭해요

Jamie

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 17일
Thank you for your review. Please come back and see us soon.

2/10 - 너무 별로예요

Mayur

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible stay
The room we were in at 12 am the air conditioner started making a loud noise. When we asked to be moved they gave us a key card but the door wouldn't unlock.we cane back they told us to try ot again at 12 am not cool if there is an issue get off your butt and inspect. Come to find out someone was in the room. So after the third time they gave us a room that had two queens when the entire reason we selected this hotel over the other was because it had a king. The room bed also smelled like cheap perfume like the sheets were never washed. When i expressed that I wanted a king they told me we could either have the queen, our room woth the loud ac or leave. We just drove 12 hours and it was 12 am. The guy never apologized for the inconvenience. Also when we first came in they told us thier printer was down and to fill the paperwork in the am. After breakfast I tried to fill the paperwork they told me they were busy and to coem back in 5 minutes. Like I got things to do not track you down for paperwork. The waitress in the morning was the only pleasant experience here. Also they moved us right next to the dumpster the garage trucks woke us up at 630 am. The experience was horrible, im not sure how they have a 9 for review, they must be paying people to leave a nove review.
2023년 12월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 12월 7일
Hi,Good afternoon, thank you so much for your feedback and for taking the time to fill out our online survey. I would like to greatly apologize for any and all inconveniences during your recent visit. If you would like to call me personally to help, get a better understanding of what happened. I look forward to hearing from you. Have a great evening!

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 12월 7일
Hi,Good afternoon, thank you so very much for your amazing review. We greatly appreciate your feedback and taking the time to fill out our survey. We hope to see you again soon!

8/10 - 좋아요

Mike

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 12월 4일
Hi,Good afternoon, thank you so much for choosing Holiday Inn & Suites for your recent visit and for taking the time to fill out our online survey. We love having you here and hope to see you again soon!

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice room we had, and the staff was friendly. Opted to not have breakfast since it was an extra charge.
2023년 11월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 12월 4일
Hi,Good afternoon, thank you so much for choosing Holiday Inn & Suites for your recent visit and for taking the time to fill out our online survey. We love having you here and hope to see you again soon!

10/10 - 훌륭해요

Bennett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
$15 breakfast ! Not worth the cost Otherwise great
2023년 11월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 11월 13일
Hi,Good afternoon, thank you so much for choosing Holiday Inn for your recent visit and for your feedback. We love having you here and hope to see you again soon!

6/10 - 괜찮아요

Sharon

2023년 11월에 2박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 11월 13일
Hi,Good afternoon, thank you so much for choosing Holiday Inn for your recent visit. We love having you here and hope to see you again soon!

10/10 - 훌륭해요

Heidi

2023년 11월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 12월 4일
Hi,Good afternoon, thank you so much for choosing Holiday Inn & Suites for your recent visit and for taking the time to fill out our online survey. We love having you here and hope to see you again soon!

10/10 - 훌륭해요

Yibing

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staffs are helpful and polite.
2023년 10월에 4박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 11월 2일
Hi, good afternoon. Thank you so much for taking time to fill out our online survey. We love having you here and hope to see you again soon!

4/10 - 별로예요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Business trip to Raleigh
Carpet was very dated and price of hotel in addition to paying for breakfast was not worth price of stay.
2023년 10월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 10월 18일
Mr. David,I greatly appreciate your feedback and would like to greatly apologize for any and all inconveniences during your recent stay. Please give us another try if in the area again. We would love to see you again soon, Have a wonderful day!

6/10 - 괜찮아요

Lauren

좋아요: 직원 및 서비스
The room/facility were not that clean. We had opened coffee wrappers on our counter and the lobby was very dirty.
2023년 9월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 11월 2일
Hi, good afternoon. Thank you so much for taking the time to fill out our online survey and for your feedback. I would like to greatly apologize for any and all inconveniences during your visit. I hope this doesn't detour you from staying with us again. Have a great evening and we hope to see you again soon!

10/10 - 훌륭해요

Sara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! Would have been great to have free breakfast, but that’s OK I get it. Felt comfortable and safe for my one night stay. The front desk person who checked me in was so incredibly kind and joyful.
2023년 9월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 9월 28일
Hi,Good afternoon. Thank you so much for such an amazing survey. We love having you here and hope to see you again soon!

10/10 - 훌륭해요

Richard

2023년 9월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 10월 10일
Hi,Good afternoon, thank you so much for your amazing review. We take pride in going above and beyond for our guest! Have a great day and we hope to see you again soon!

6/10 - 괜찮아요

Virginia

가족 여행
Room was clean enough. It wasn't 5 star, but it was not dirty. Bed was comfortable and fluffed pillows. Our TV quit working, and it took a little while to get someone to come up and fix the situation. I figured it out on my own and someone brought me a fresh remote and we were able to make things function. Quality of the paid breakfast was not great. It was fine, but not a huge variety of foods, and the food was mushy when we came down at 8:00am to eat. (Breakfast ended at 10:00am). Staff was very polite and accommodating.
2023년 9월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 9월 28일
Hi,Good afternoon, I would like to greatly apologize for any and all inconveniences during your stay. I hope you will give us another chance if in the area again! Have a great evening!

2/10 - 너무 별로예요

Laurel

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 9월 13일
Hi,Good afternoon, thank you so much for taking the time to fill out our online survey and for choosing Holiday Inn for your recent travels. I would like to greatly apologize for any and all inconveniences you may have experienced during your recent visit. If you have any feedback, it would be greatly appreciated. We hope you give us another chance; have a great day and we hope to see you again soon!

8/10 - 좋아요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was comfortable
2023년 9월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 9월 28일
Thank you so much for taking the time to fill out our online survey and for choosing Holiday Inn Cary for your recent travels! We hope to see you again soon!

6/10 - 괜찮아요

Anne

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Decent stay. Stayed for two nights. A few hours after check out I realized that I left my clothes in the top drawer so I called the hotel. After a bit of time on hold, I was told that housekeeping would have to call me in the morning. Well, no call the next morning so I called at noon. No one answered the front desk phone. Called back 5 TIMES throughout the day until someone finally answered at 4pm. Put on hold again and then told that no one could find my items in the room (same person I spoke with the day before). Whoever is at the desk (gentleman) in the afternoon has poor customer service and communication skills.
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 9월 28일
Hi,Good afternoon. Thank you so much for taking the time to fill out our online survey. I greatly apologize for the inconvenience regarding trying to locate the belongings. I am so glad we were able to locate them. We hope you will give us another chance. Have a great evening!

6/10 - 괜찮아요

laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We were on the 3rd floor and there were little ants on the bed and in the bathroom. I told the person at the front desk and she said they come in because of the weather. Nope, no excuse for ants.
2023년 8월에 2박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 9월 13일
Hi,Good afternoon, thank you so much for taking the time to fill out our online survey and for choosing Holiday Inn for your recent travels. I would like to greatly apologize for any and all inconveniences you may have experienced during your recent visit. We hope you give us another chance; have a great day and we hope to see you again soon!

2/10 - 너무 별로예요

Chad

2023년 8월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 9월 13일
Hi,Good afternoon, thank you so much for taking the time to fill out our online survey and for choosing Holiday Inn for your recent travels. I would like to greatly apologize for any and all inconveniences you may have experienced during your recent visit. If you have any feedback, it would be greatly appreciated. We hope you give us another chance; have a great day and we hope to see you again soon!

4/10 - 별로예요

Michael

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It is very difficult to access the property. The main door is very narrow. They are remodeling - instead of making their remodeling work benign to guests. they do their work in front of the guests. We were told to move from our sofa in the lobby when they could have setup their work perimeter and shield the guests from it. Unprofessional and not hospitable. The parking garage is far and hard to get to.
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 8월 29일
Hi,Good afternoon, thank you so much for filling out our online survey. At this time, we currently do not have a remodel being done at our Holiday Inn Cary Location. I greatly apologize for the inconvenience however this must have been another property. If in the area we hope to see you soon, Have a wonderful day!

8/10 - 좋아요

Blanca

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Comfortable beds!
2023년 8월에 1박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 8월 29일
Hi,Good afternoon, thank you so much for choosing Holiday Inn Cary for your recent travels and for taking the time to fill out our online review. We love having here and hope to see you again soon!

10/10 - 훌륭해요

Toyoaki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Hospitably Yours, Sabrina Parrish General Manager 님, 2023년 8월 29일
Hi,Good afternoon, thank you so much for taking the time to fill out our online survey and for such an amazing response. We love having you here and looking forward to seeing you again soon!

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am extremely pleased with my stay at this Holiday Inn property. The front desk staff was courteous and knowledgeable about the surrounding Raleigh and Cary areas. I received a greeting and smile upon arrival and departure each day. I will certainly make plans to choose this property again! Thank you to the staff for your hospitality!
2023년 8월에 2박 숙박함
답변 제공: SE 님, 2023년 8월 11일
Thank you for staying with us. We hope to see you again.