외관

홈우드 스위트 캔자스시티/오버랜드파크 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 561개 이용 후기 중 323개" "
평점 8 - 좋아요. 561개 이용 후기 중 151개" "
평점 6 - 괜찮아요. 561개 이용 후기 중 54개" "
평점 4 - 별로예요. 561개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 561개 이용 후기 중 12개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Robert 님, Mountain Grove

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Robert,We're delighted you enjoyed your stay at Homewood Suites by Hilton Kansas City/Overland Park! Please come see us again soon.

8/10 - 좋아요

Nora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I stayed here for 3 nights and had a nice and comfortable stay.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Nora,It was such a pleasure having you as our guest recently! Thank you for mentioning our comfortable accommodations and family-friendly atmosphere. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 - 훌륭해요

DHASARATHI

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Thank you so much for the high rating. We're so happy to know that our team's attentive service was the highlight of your visit and that you had a great time with us overall. We hope you'll come back and join us again in the future.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and ready when we arrived Hotel property was also clean, quiet and felt safe Our 2 bedroom, 2 bathroom space was perfect for the family to spread out and not feel cramped We will definitely stay again
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Robert,Thank you for choosing Homewood Suites by Hilton Kansas City/Overland Park and sharing your delightful, five-star review. We are thrilled to know our clean, spacious accommodations and wonderful property were exactly what your family needed for a perfect stay. We look forward to welcoming you back for another memorable visit.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

LINDA

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Trevor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy home away from home!
Took a short family weekend trip to visit the KC area and to take our 11 y/o to her first Chiefs game! The wife and I have visited the KC area now about a half dozen times, but we never have stayed in the Overland Park area. Homewood Suites made us feel right at home. Check in was a breeze and all the staff were very courteous throughout the weekend. Breakfast was delicious with great options. Room was spacious and having the fireplace in the living area was a nice touch as my wife is cold 24/7! The room and furniture are a little dated, but cozy. Bed was comfy and everything was clean. WiFi was good. Tons of shopping and eating in the OP area and very easy to navigate to other parts of KC. We were able to get to everything we wanted to see in the KC area such as Union Station, Gordon Ramsays Steak, and Arrowhead all with about a 20 minute drive time. We very much enjoyed returning to our suite every time we went out and that’s a great sign you are staying somewhere pleasant. Would definitely stay here again!
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Trevor,Thank you so much for choosing to stay with us at Homewood Suites by Hilton Kansas City/Overland Park and for the kind words. Our goal is to provide every guest with exceptional service and pristine accommodations, so we're delighted our commitment to both shone through during your visit. It's also great to read about our convenient location and delicious breakfast, which were just some of the highlights of your trip. The pleasure was truly ours, and we hope to welcome you back in the future.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great family hotel.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Richard,Thank you for the kind review. We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Tron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Appreciate the separate bedroom - hallway noise is not obvious.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Lynn,Thank you for choosing Homewood Suites by Hilton Kansas City/Overland Park. We are delighted to know that you enjoyed the privacy and tranquility of your room. Your patronage is greatly appreciated, and we look forward to welcoming you for another comfortable stay.

6/10 - 괜찮아요

Leanna

좋아요: 청결 상태
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay and enjoyed morning breakfast. Thank you very much for a great experience.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
Dear David, It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our delicious breakfast offerings hit the mark for you. Thank you for your review, and we hope you return soon!

10/10 - 훌륭해요

Reese

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Josephine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Very clean, incredible staff, breakfast was great, great stay.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Dear Josephine,It was our pleasure to provide you with clean, welcoming accommodations. We're glad our tasty breakfast was to your liking, and we look forward to hosting you again at Homewood Suites by Hilton Kansas City/Overland Park!

6/10 - 괜찮아요

Marilyn

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
The customer service desk staff tries but the staff in the food prep very sloppy some of the cleaning staff sloppy no pride at times with their work. Breakfast service could be better! No effort in it.
2023년 9월에 7박 숙박함
답변 제공: General Manager 님, 2023년 10월 15일
Dear Marilyn,Our team always strives to provide every guest with an amazing experience, so it's unfortunate to hear about the mixed experience you had. We will be sure to discuss your comments internally and make improvements for the future. Thank you, and we hope to see you again soon.

6/10 - 괜찮아요

Jacob

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room was not ready at promised check in time delayed our plans. I kept on getting told they were working on it, and never really checked or followed up on. They were more upset I booked thru Expedia than anything.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 7일
Dear Jacob,Thank you for your helpful feedback. We truly understand your frustrations and would like to sincerely apologize for the mix-up with your room. It is true that, occasionally, when booking on third-party sites, room reservations and assignments are subject to change based on availability. We encourage you to consider securing your preferred accommodations through us next time, and we'll also share your comments with the rest of our team so we can do everything on our end to prevent this from happening in the future. Thanks again, and we hope you have a safe trip home!

10/10 - 훌륭해요

Jeramie 님, Fort Gordon

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

madison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sabrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very pleased with the breakfast and the staff was very friendly and helpful. Ill stay there again.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 22일
Dear Sabrina,It's terrific that you enjoyed waking up to our hearty breakfast, and we are thrilled our helpful staff made you feel at home. Hosting you at Homewood Suites by Hilton Kansas City/Overland Park was wonderful, and we can't wait to see you again!

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

Chris

2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 9월 15일
Dear Chris,Thank you for sharing such a delightful, succinct review. It was a pleasure to welcome you to Homewood Suites by Hilton Kansas City/Overland Park, and we are thrilled you were impressed. Please come back and see us again soon.

10/10 - 훌륭해요

Frederick 님, Goodlettsville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coffee and cookies upon arrival was welcoming. Clean rooms w/extra blanket and pillow. Usual free breakfast but everything was hot. Check-in was fast and friendly.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 15일
Dear Frederick,Thank you so much for choosing Homewood Suites by Hilton Kansas City/Overland Park to host your recent trip. Providing every guest with pristine accommodations and exceptional service is always a top priority for us, so we're delighted to read both were the case for you. The pleasure was all ours, and we hope you'll choose us again in the future.

10/10 - 훌륭해요

Chris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Clean, quiet and convenient
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 22일
Dear Chris, Thank you for sharing such a delightful, succinct review. It was a pleasure to welcome you to Homewood Suites by Hilton Kansas City/Overland Park, and we are thrilled you were impressed. Please come back and see us again soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Need work on customer service
I did not like that customer service was never at the front desk. I had to wait more than 5 minutes every time i went to the front counter only for their front desk workers to come out from the back room.
2023년 8월에 5박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Thank you for your review and letting us know about your recent visit. We apologize for any service issues you may have encountered and will address this internally with our team. Again, thanks for the feedback, and we hope that you will consider visiting the next time you are in the area.

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was spacious. Enjoyed the kitchen. Lots of food choices around
답변 제공: General Manager 님, 2023년 9월 8일
Dear Jessica,Thank you for your glowing review of your visit to Homewood Suites by Hilton Kansas City/Overland Park. We are delighted to see that you liked our well-equipped, spacious rooms and found our location convenient for exploring the local area. Please come back and see us again soon!

10/10 - 훌륭해요

Brenda

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second we stay at this location for a soccer tournament. I sought this one out particularly because of how great the staff and facility was. We had to bring our pets last minute and they were very accommodating. We plan to stay here again
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
Dear Brenda,Thank you for staying with us again at Homewood Suites by Hilton Kansas City/Overland Park; we love welcoming back our returning guests. It is fantastic to hear that you and your furry friends liked our friendly guest service and found our location convenient for your needs. We look forward to seeing you again soon!

10/10 - 훌륭해요

olivier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Justine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Estelle 님, Eastpointe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very professional
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 9일
Dear Estelle,Thank you so much for the review, and we're thrilled that our amazing service impressed you. It would be a pleasure to host you again soon, so hurry back.

10/10 - 훌륭해요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Charity

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a great stay
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 14일
Dear Charity,Thank you for the outstanding rating of your recent stay at Homewood Suites by Hilton Kansas City/Overland Park. We're glad you had a wonderful time with us and enjoyed our exceptional accommodations and service. It would be our pleasure to host you again in Overland Park, so come back soon!

8/10 - 좋아요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

8/10 - 좋아요

Rebecca

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Amanda

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 2일
Dear Amanda,Thank you for choosing Homewood Suites by Hilton Kansas City/Overland Park. We trust you had a restful night's sleep in our comfortable accommodations. We'll see you again next time!

10/10 - 훌륭해요

Andrew

2023년 6월에 1박 숙박함

8/10 - 좋아요

Demetrio

2023년 6월에 2박 숙박함

8/10 - 좋아요

Sandra

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
Check in was quick and easy. There’s a little damage in the bathroom otherwise this motel is great.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 3일
Dear Sandra,Thanks for visiting Homewood Suites by Hilton Kansas City/Overland Park. It's terrific that you experienced a seamless check-in, as we understand the desire to quickly settle into our accommodations. Our maintenance team is grateful for your feedback, and we'll certainly investigate your concern. It would be our pleasure to welcome you back again!

2/10 - 너무 별로예요

Tamia

연인과의 여행
별로예요: 직원 및 서비스
I was having a special night with my husband and I paid for a room with the fireplace. When I got there there was not a fireplace. And instead of trying to accommodate me in any way, I was just told there was none available.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 28일
Dear Tamia,Thank you for bringing this to our attention. We regret to hear that your stay didn't live up to your expectations and our standards. We understand how significant the amenities, such as a fireplace, can be to enrich your experience, especially during special occasions. As a team, we're committed to learning from this situation and will review our communication practices to avoid any similar inconvenience in the future. We hope to have another opportunity to welcome you back and provide the exceptional experience that you and your husband deserve.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checkin was exactly at 3 pm - so don't arrive early. Otherwise, pool was a great place to hang out and clean. Breakfast was plentiful. Beds comfortable but floors squeaked above as did beds when you sat on them. Comfortable stay but surroundings were highways yet convenient to relative's home and KC.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 25일
Dear Lori,Comfortable accommodations are incredibly important to us, so we're happy to know that you appreciated that during your visit. Please consider joining us again soon.

10/10 - 훌륭해요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We love Homewood Suites!
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 22일
Dear Lauren,Thank you for sharing your lovely review! We are thrilled to know how much you enjoyed your stay at Homewood Suites by Hilton Kansas City/Overland Park and look forward to welcoming you back.

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel. Close to all the things we like to do. Only ding is the fitness center. No free weights just cardio machines. One treadmill the elevation wouldn't work. Also very small.
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 13일
Dear Stephen,It's so good to know you had a great experience at Homewood Suites by Hilton Kansas City/Overland Park. We're glad that you enjoyed our prime location and lovely property. Your feedback regarding our fitness center is much appreciated, as we constantly work hard to improve in the areas that matter most to our valued guests. Welcoming you back would be a pleasure, so please return soon for an even better time.

8/10 - 좋아요

Debbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We booked this property because it did not list itself as a pet friendly spot and we are allergic to pets. Unfortunately as we got off the elevator to our room the dog in a room by us was barking so loud it was hard to miss. That was very disappointing and hurt it overall. Please correct your website to help those of us who are concerned and allergic.
답변 제공: General Manager 님, 2023년 3월 27일
Dear Debbie,Thank you for taking the time to leave us your feedback. We do have pet-friendly rooms here. As this is mentioned on our booking sites, we will take your feedback to ensure that this information is being communicated more clearly. We appreciate you highlighting this. However, should your travels bring you back, do not hesitate to inform us so that we can put you in a room more suitable to your needs.

8/10 - 좋아요

Amit

좋아요: 청결 상태
Good
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 27일
Dear Amit,We are delighted to see that you had a pleasant experience. Thank you so much for the review. We look forward to welcoming you back to Homewood Suites by Hilton Kansas City/Overland Park.

10/10 - 훌륭해요

Brittany

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Our stay was great! Plan on going back! Staff was very friendly. Loved the room with the kitchen and breakfast that was provided.
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 22일
Dear Brittany,We are thrilled we were able to impress you with our wonderful staff and delicious breakfast. Thank you for being our guest at Homewood Suites by Hilton Kansas City/Overland Park and for taking a moment to share your kind words. It will be an honor to welcome you back on future visits to the area.

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 1일
Dear Julie,Thank you so much for the high rating, and we're happy to know that you had a great time with us overall at Homewood Suites by Hilton Kansas City/Overland Park. Please come back and see us again soon.

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel!
Our stay was great! This particular hotel has 2 bedroom suites which are perfect for our needs. I had booked two rooms for family, and there was a bit of confusion paying for them on the separate credit cards. It totally got messed up, but the morning of check out, it was rectified…I’ve stayed here numerous times and this hotel is great!
2023년 1월에 3박 숙박함
답변 제공: General Manager 님, 2023년 1월 21일
Dear Natalie,Thank you so much for continuing to count on Homewood Suites by Hilton Kansas City/Overland Park during your travels. It is always such a joy to have you and your family with us. We love to see that our suites were suitable for your trip. We can't wait to welcome you back again soon.

6/10 - 괜찮아요

Wesley

2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay. Good location near highway, restaurants, and stores
답변 제공: General Manager 님, 2023년 1월 9일
Dear Angela,Thank you so much for the perfect rating. There is so much to do nearby, and we love to see that our prime location helped make exploring it all much easier. Come back and visit us again soon at Homewood Suites by Hilton Kansas City/Overland Park.