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라마다 앙코르 바이 윈덤 레스터 시티 센터 여행 후기

3 out of 5
라마다 앙코르 바이 윈덤 레스터 시티 센터
84-90 Charles St, Leicester, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 379개" "
평점 8 - 좋아요. 1004개 이용 후기 중 391개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 136개" "
평점 4 - 별로예요. 1004개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 31개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2018년 7월에 8박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good memory in Leicester
Friendly staff Nearby Pizza GOGO

10/10 - 훌륭해요

Sara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the theatre
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for a visit to the city centre.
2024년 4월에 3박 숙박함
답변 제공: Thao Bach 님, 2024년 4월 17일
Dear guest,Thank you for sharing your review with us, we are much appreciate. Hope to have chance to welcome back soon in the near future.

10/10 - 훌륭해요

Lubica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely customer service especially Saloni she helped me with everything booking stays gived me advice she made my week at hotel greatly without any issues.Thank you.
2024년 4월에 2박 숙박함
답변 제공: Thao Bach 님, 2024년 4월 17일
Dear guest,Thank you for sharing your review with us, we are much appreciate. Hope to have chance to welcome back soon in the near future.

8/10 - 좋아요

Ian

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good parking 3 mins away. Hotel will validate your ticket. Reduced to £15 for 24 hours. Very helpful staff. Good breakfast.
2024년 3월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 4월 17일
Dear guest,Thank you for sharing your review with us, we are much appreciate. Hope to have chance to welcome back soon in the near future.

10/10 - 훌륭해요

Troy 님, Caboolture

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, great people. I was out partying from 4pm to 3:30am and staggered in and had staff check I’m good before letting up to bed. Woke up around 9am had breakfast and a shower and left. The room was great, bringing a girl back would be the only improvement I’d have made
2024년 3월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 3월 27일
Dear Troy,Thank you very much for your sharing. Hope to have chance to welcome you back.

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 3월 24일
Dear guest Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 - 좋아요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a lower cost hotel but is fine if you are looking for a good experience for business travel. Plenty of leisure people around too but mostly business - I was there on a Tuesday. Rooms fine, we’ll equipped, good shower. Not too much noise, bar/restaurant good if limited choice, but overall a better experience than in some.
2024년 3월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 3월 24일
Dear guest Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 - 훌륭해요

JAMES

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel in great location, don't delay, book today.
2024년 3월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 3월 24일
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 - 훌륭해요

Anisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
-
2024년 3월에 1박 숙박함

4/10 - 별로예요

Lindsay

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived at 4 pm laundry not arrive with a genuine reason . But when it was done slight stain on bottom sheet and only one towel . Also room was not secure when we booked in. Tv didn’t work at all , Curtain nets ripped in several places . Informed staff not interested no manager to talk to given a generic email address . Senior desk person didn’t offer anything for the inconvenience espaically the tv . As was doing the 10k race so like the background to chill out and missed the athletics on the Saturday night, only saving bit was location to race start which was my research not the hotel . Sooo disappointed more about the way this was not handoed didn’t feel very valued
2024년 3월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 3월 24일
Thank you for sharing your feedback. We are deeply sorry that you were unable to enjoy your stay. We would like to sincerely apologise that you experienced multiple issues while staying with us. We will make sure to prevent any from happening. I hope you will give us a chance to welcome you again in the future. Kind regards, Guest Service Manager

10/10 - 훌륭해요

Sumitra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff
2024년 2월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 3월 24일
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best regards

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel,Well placed in the city centre with access to theatre, shopping and restaurants
2024년 2월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 3월 24일
Dear guest,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best regards

8/10 - 좋아요

Carole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location for Leicester comedy festival
2024년 2월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 3월 24일
Dear guest,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best regards

8/10 - 좋아요

Benjamin

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2024년 2월 12일
Dear Benjamin, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

6/10 - 괜찮아요

Leif Fredholm

2024년 1월에 2박 숙박함
답변 제공: Guest Service Manager 님, 2024년 2월 12일
Dear Leif, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you were unable to fully enjoy your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

10/10 - 훌륭해요

Margaret

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great location. go-ops service
2024년 1월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2024년 2월 12일
Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location great. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 - 훌륭해요

Vinay

2024년 1월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2024년 2월 12일
Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

4/10 - 별로예요

James

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Guest Service Manager 님, 2024년 2월 12일
Dear James, Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 - 훌륭해요

JULIE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so friendly, helpful and welcoming. We literally spent hours in the bar and restaurant because there was no where else we'd rather be. Everyone we encountered, from kitchen staff, front desk staff, bar staff, cleaners etc were so genuinely friendly and obviously enjoyed their work. I would not hesitate to stay here again because of that reason. The room was comfortable and clean. Stand out staff made this a 5* stay.
2024년 1월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 1월 13일
Dear Julie,Thank you for your amazing review. I will definitely share with the team about this. We hope to have chance to welcome you back soon to our property.Have a great weekend

6/10 - 괜찮아요

Shahida

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2024년 2월 12일
Dear Shahida, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

10/10 - 훌륭해요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 1월 13일
Dear Lucy,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 - 훌륭해요

June

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ideal for our visit to the Curve Theatre in Leicester which was only a few minutes walk alway and in easy walking distance from train station. Staff very pleasant and helpful.
2023년 12월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 1월 13일
Dear June,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 - 좋아요

Joanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location was perfect for the venue i was going
2023년 12월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 1월 13일
Dear Joanne,Thank you for your great review. We hope to have chance to welcome you back soon to our property.Thank you and best regards

10/10 - 훌륭해요

M

좋아요: 청결 상태, 직원 및 서비스
An Outstanding Budget Hotel 10/10
This is to be honest an outstanding Budget Hotel. Every member of the Team here were extremely Customer Focused, especially Sahim in the Bar / restaurant 10/10. The Hotel is just a few minute walk from the Curve Theatre.
2023년 12월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 1월 13일
Dear M,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 - 좋아요

Jamie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Thao Bach 님, 2024년 1월 13일
Dear Jamie,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 - 훌륭해요

Sharn

2023년 12월에 2박 숙박함
답변 제공: Thao Bach 님, 2024년 1월 13일
Dear Sharn,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 - 훌륭해요

Marcelo

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Manager was great and helped us once we arrived.
2023년 11월에 2박 숙박함
답변 제공: Thao Bach 님, 2024년 1월 13일
Dear Marcelo,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

2/10 - 너무 별로예요

Rahul

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lifts did not work, phone in my room did not work. Staff were totally unhelpful and my whole floor stank of marijuana (the staffs response was "I can get some air freshener") . Avoid this hotel at all costs. Would give 0 stars if I could. Shocking. Only silver lining is that the location is good.
2023년 11월에 1박 숙박함
답변 제공: Thao Bach 님, 2023년 11월 30일
Dear Valued Guest,Thank you very much for your review regarding to your stay. We are much appreciate so that we could improve to serve you better next time. My apologies for the experience that you had and definitely will look into training to make your stay more comfortable. All of Hotel Room is Non-Smoking, however there might be some other guest didn't strictly follow the rule, we will be more mindful to remind our guest when they check - in. Once again thank you for your comment and we hope yo have another chance to serve you to turn your experience around. Best regards

8/10 - 좋아요

Lisa

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel
2023년 11월에 1박 숙박함
답변 제공: Thao Bach 님, 2023년 11월 26일
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Thao Bach 님, 2023년 11월 26일
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

4/10 - 별로예요

Tracey

2023년 11월에 1박 숙박함
답변 제공: Thao Bach 님, 2023년 11월 26일
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel, friendly staff
Good hotel, friendly staff, clean &t idyllic room. WiFi good enough for video conference. Breakfast a little chaotic and would benefit from more people clearing tables, topping up buffet etc.
2023년 11월에 2박 숙박함
답변 제공: Thao Bach 님, 2023년 11월 26일
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

4/10 - 별로예요

Sally

별로예요: 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Thao Bach 님, 2023년 11월 26일
Dear Guest,Thank you for your review and choosing to stay with us, we hope you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

10/10 - 훌륭해요

lynn

2023년 11월에 1박 숙박함
답변 제공: Thao 님, 2023년 11월 28일
Dear lynn,Thank you for your amazing review!Hope you have a good day!

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant friendly staff! Best I have come across!
The location for us was ideal as we were attending an event at Athena Theatre which turned out to be just a number of footsteps away from us. Much closer than expected. The multi-story car park patrons can use with a fixed charge was as close as you would exect to get at an hotel with ample parking. The best part of our stay was the wonderful staff who simpy could not do enough for you. They all seemed very happy in their job too which again added to our stay. Put it this way of we ever have to stay in Leicester again this hotel will be our first choice!
2023년 10월에 1박 숙박함
답변 제공: Thao Bach 님, 2023년 11월 6일
Dear Steven,You make our day! Thank you very much for your compliment and we are glad that we serve you well and your stay went smoothly.We hope you have a nice day!Best regards

6/10 - 괜찮아요

James

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 27일
Dear James, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

8/10 - 좋아요

Milena

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 27일
Dear Milena, Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 - 좋아요

Moosa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Thao 님, 2023년 10월 20일
Dear Moosa,Thank you for your feedback, we are much appreciate and hope to welcome you back soon.Thank you and have a good day!

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was purely a sleep over stay, visiting family so didn’t stay around the hotel. Friendly staff that we met, would have preferred a bigger bed ( purely going on premier inn beds). Hairdryer not working. Quite noisy from outside but wouldn’t blame that on the hotel. Would have liked better parking facilities/disable parking as husband has a blue badge due to mobility problems. A little expensive just for a room to sleep in but thankful we could use tesco clubcard. Would stay again but only by using clubcard again so please don’t stop this benefit.
2023년 10월에 1박 숙박함
답변 제공: Thao Bach 님, 2023년 10월 14일
Dear guest,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel in convenient location for public transport, historic centre and shops. Room clean and quite spacious. Breakfast very good. Staff are pleasant and helpful.
2023년 9월에 3박 숙박함
답변 제공: Thao Bach 님, 2023년 10월 14일
Dear guest,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Guest Service Manager

6/10 - 괜찮아요

Shukur

별로예요: 객실의 편안함
Ok stay
Lovely hotel but needs renovating as it’s very dated and furniture below satisfactory. The bed was very uncomfortable and cranky. The carpet on stair case was very dated and not clean. The chair for the desk was old, uncomfortable and made creeky noise, had this get this changed. The hotel stay were friendly. The breakfast was very average with limited vegetarian options. The veggie sausages were disgusting and couldn’t eat them. Requested for the sofa bed to be put down but the staff made excuses and changed my room. Again the sofa bed was open however upon directing the staff to put it down he did it after all. Called reception but no one answered so had to go down all the time.
2023년 9월에 4박 숙박함
답변 제공: Thao Bach 님, 2023년 10월 14일
Dear Shukur,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you did not enjoy our breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Guest Service Manager

10/10 - 훌륭해요

John

2023년 9월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 9월 16일
Dear John, Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

4/10 - 별로예요

Chloe

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check in was okay, we thought we booked breakfast but they didn’t offer anything to sort it. Drops of blood on bathroom floor and when told about it they says they would clean it. We went back up and they missed half of the spots so blood was still left there! They didn’t make much of an apology at all! The fire alarm went off at half 6 in the morning and we were told it was a drunk man setting it off and again no apologies at all
2023년 9월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 9월 16일
Dear Chloe, Thank you for sharing your feedback. We are deeply sorry that you were unable to enjoy your stay. We would like to sincerely apologise that you experienced issues with our housekeeping team and fire alarm while staying with us. We will make sure to prevent any from happening. I hope you will give us a chance to welcome you again in the future. Kind regards,

10/10 - 훌륭해요

Firat

2023년 9월에 1박 숙박함
답변 제공: Thao Bach 님, 2023년 10월 14일
Dear Firat,Thank you for sharing your review, we are glad you enjoyed your time with us. Thank you for your remarks, we will do our best to improve in those areas and welcome you again as our guest. Best wishes, Guest Service Manager

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay
2023년 9월에 3박 숙박함
답변 제공: Guest Service Manager 님, 2023년 9월 12일
Dear Peter,Thank you for sharing your review, we are glad you enjoyed your time with us. Thank you for your remarks, we will do our best to improve in those areas and welcome you again as our guest. Best wishes,

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 9월 12일
Dear Guest,Thank you for sharing your review, we are glad you enjoyed your time with us. We look forward to welcoming you again as our guestBest wishes,

10/10 - 훌륭해요

SDP

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent city centre hotel
The hotel is well located in the centre of town. Parking at the NCP car park was fine. The hotel had a decent breakfast. Overall it worked well as a location from which to explore the town. We would stay again
2023년 8월에 2박 숙박함
답변 제공: Thao 님, 2023년 8월 30일
Dear Guest,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best regards

10/10 - 훌륭해요

Graeme

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Thao 님, 2023년 8월 25일
Dear Graeme,Thank you for leaving us a great review! We hope to have chance to welcome you back soon.Thank you and best regards