로비

메인스테이 스위트 롤리 노스 여행 후기

2.5 out of 5
메인스테이 스위트 롤리 노스
2601 Appliance Ct, Raleigh, NC

이용 후기

5.6
평점 10 - 훌륭해요. 746개 이용 후기 중 138개" "
평점 8 - 좋아요. 746개 이용 후기 중 127개" "
평점 6 - 괜찮아요. 746개 이용 후기 중 133개" "
평점 4 - 별로예요. 746개 이용 후기 중 137개" "
평점 2 - 너무 별로예요. 746개 이용 후기 중 211개" "

5.8/10

청결 상태

6.8/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

4.6/10

친환경

이용 후기

4/10 - 별로예요

Orlando

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Thank you for your review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room furniture and appliances. We are under active renovation and appreciate your patience as we modernize the entire hotel. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope you'll visit uns in the future and enjoy the updated guest room experience. We hope for an opportunity to properly host you in the future.

10/10 - 훌륭해요

queen

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Lauren

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gross. Don’t stay here!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet and very roomy. I got much needed sleep.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Cynthia

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Tatiyana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved it
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

heather

별로예요: 청결 상태
There was nobody there to assist and checke.in. I had to page someone to come to the desk. Paid front and dental ed to check in due to the time even though they said It was ok running late. Than I sat there for hours before getting checked in and find rved to pay more even though I paid online.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

kimberly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They never found the reservation so we couldn’t stay there. John at the front desk hung up on me. They did nothing to help. The hotel had a weird odor and dirt was visible in the floor corners. Creepy people were loitering outside and it made the entire experience horrible. DO NOT STAY HERE!!!
2023년 7월에 1박 숙박함
답변 제공: MainStay Suites Raleigh North GM 님, 2023년 8월 3일
Hello Kimberly, Thank you for taking time to provide your review. I apologize for the Front Desk staff experience you had at MainStay Suites Raleigh North. We are actively looking for feedback to improve guest services experience and have developed a process to mitigate such guest experience.

6/10 - 괜찮아요

Sanghyun

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Daniellie

2023년 7월에 1박 숙박함

4/10 - 별로예요

Delilah

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Really dirty needs major improvements
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 3일
Thank you for taking the time to complete an online review regarding your recent stay at MainStay Suites Raleigh North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your guest room. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 - 별로예요

Letitia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff when I checked in was very nice. I was rushing when I checked in and let them know it smelled like someone had been smoking in there. Went to place food in fridge and saw dead bugs on floor around the edge of fridge. Decided to take food with me to visit family. Arrived back around 2am and killed two bugs in bedroom. Didn't want to sleep in car so laid on top of bed in my clothing and put a shirt over pillow to lay my head on. Couldn't sleep. Went to bathroom and hair was around edge of toilet. Needless to say I through water on my face checked out early and drove home. Will not stay there again. Hopefully once they remodel and become Mainstay it will be more inviting and clean.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 24일
Dear Letitia, Thank you for evaluating your stay. After a positive check-in experience, we can understand your frustration with the concerns you had in your guest suite. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Christopher

2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 3일
Thank you for taking the time to complete an online review regarding your recent stay at MainStay Suites Raleigh North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your guest room. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 - 너무 별로예요

nelly

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has bed bug flea
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 16일
Dear Nelly, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible night in Purgatory
I met one roach named Charlie here. When I first checked in, the lady at the desk was having a personal call and her kids were playing in the lobby area. FYI they have no maintenance person on the weekends. My non-smoke room smelled like a cigar lounge. There was a torn couch and no hot water. My suite had a tv but the tv wasn't plugged in. I guess someone took the plug. very dirty except for the bed.
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 9일
Dear Guest, Thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. Your feedback is shared with our housekeeping and maintenance team to review and improve. Please revisit us for a much-improved stay, and we look forward to seeing you.Sincerely,Hotel Management

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disgusting
Front door was broken. Lobby furniture looked dated. Room was nice and big but old and looked dirty. The bed was comfortable but was hard to sleep being able to hear people walking above our heads all night. Breakfast was a joke. Would never stay here again and do not recommend to anyone.
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 27일
Dear Guest, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your comments have been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Got to room and it had a horrible smell. Floor was sticky and dirty. Bathroom door was suppose to slide out wall to close but instead it fall out on my daughter. We left and didnt go back
2023년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 22일
Dear Jennifer, Thank you for choosing us. We are very sorry for the inconvenience caused to you in your room and your daughter's experience due to the incident mentioned. Also, we regret if our housekeeping team overlooked any areas in your room preparation that must meet our standards. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

Lovely

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor communication relating to the towing rules. the same trash has been on the ground in the building for over a week. The junkies that are in and out are ridiculous! for how much they charge, you would think roaches, spiders, trash and feens wouldn't be an issue.
2023년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 4일
Dear Lovely, Thank you for the comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Safe travels.Sincerely,Hotel Management

10/10 - 훌륭해요

Jassica

2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Deborah 님, Greensboro

2023년 2월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel smell of cigarettes, illegal drug activity, overall disfunctional establishment
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 1일
Dear Jabril, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

2/10 - 너무 별로예요

Timothy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Please REFUND! The hotel was filthy…..at 5:30am I was awakened by a girl banging on my door……I told her to go away! At 8am I went to my car to get my BP medicine….when I got back to my floor a policeman was wrestling in the hallway near my my room with a girl…..trying to put handcuffs on her…..When I turned the corner the policeman grabbed his gun and looked up at me….I was terrified! When I checked out I told the hotel receptionist to REFUND my money immediately! They told me that I would have to contact Hotels.com….You can call the hotel and verify that the police was on my floor wrestling with some girl right next to my door….PLEASE REFUND!
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 24일
Dear Timothy, Thank you for your review and for choosing our hotel. Please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry this happened during your stay. Our hotel has a standard cancellation policy that applies to most situations like yours. However, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. Although your experience is not typical, we have room to improve, and we assure you we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Johana

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid at all costs
The place is a 100% dump. Trash and cigarette butts on floors, elevators and stairways. The entire building smelled like a Marlboro factory. It was so bad, we left after checking into our room and went to the Hampton Inn 3 miles away.
2022년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 11월 17일
Dear Michael, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Shameful
This place was deplorable and need to be shut down. When I entered the main entrance the whole hotel reeked of smoke, the lobby area was in a disarray with old furniture pieces that was scattered about. The receptionist was friendly and allowed me to see the room I was assigned prior to paying which I was so glad. The hallway rugs, the elevator were both filthy, and there were multiple families living in these units, you could smell the marijuana smoke, there was a pan handler walking around selling shoes and items out the trunk of his car…just a hot mess!! Please please do not take your family there.
2022년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 11월 15일
Dear Angela, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

2/10 - 너무 별로예요

Deborah

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean
We had to leave because 1. The place was smelly, 2. The suite we booked had no chairs, 3. The place was So dirty. There was trash on the floors and it looked like no one had Swept the floors for many days. The desk clerk was very nice—only good point.
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 19일
Dear Deborah, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

2/10 - 너무 별로예요

Michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bad experience
It is not a clean place to stay smoking in building people asking money, very uncomfortable place for a family with small children. loud music playing. Just an over all horrible place
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 18일
Dear Michael, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No room at the inn.
After a long day of traveling, we arrive to the hotel to be told they don't have a room for us. Ridiculous!
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 18일
Dear Guest, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

8/10 - 좋아요

Darrius

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel isnt as clean or as well kept as the photos on Hotels.com indicate. I wouldve never booked this location had i known the actual condition of this hotel.
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 18일
Dear Darrius, thank you for choosing our hotel for your recent stay and posting your review. Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Karen

2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Susan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived I was told my reservation was overbooked. The front desk clerk acted very casual about the whole situation. She was not alarmed or even apologize profusely about the situation I was put in not having a room for the night.
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 27일
Dear Susan, thank you for sharing your review. We are sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management

2/10 - 너무 별로예요

Angela

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Discussed
Nasty and unhygienic! Lobby unclean and smelled bad. Stairs were nasty with trash and cigarette butts on carpet in hallway. Holes punched in walks with graffiti on the walls. Room has stained linen, couch was nasty to sit on much less sleep in. Left and called around for another hotel! Husband waited in lobby to speak to someone over 15 minutes. Left the keys on desk and left!
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 27일
Dear Angela, thank you for your recent review of our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

KERNIST

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was horrible! The lobby area and rooms were dirty. Carpets were damp and sticky. They had gnats and roaches in the rooms. I attempted to get another room due to bugs and they were unwilling. They allow pets and there was literally dog poop in the hallway!! This place should be burned down.
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 20일
Dear Kernist, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Our hotel's cleanliness is an essential priority, and we will address this matter with our housekeeping associates to ensure that it does not happen again. We regret any inconvenience you experienced due to our pet policy. Also, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Your frustration is understandable, and we hope you will accept our apologies. Thank you for being so patient, and we hope you will give us a chance to welcome you on a future visit for a much-improved experience. Sincerely,Hotel Management

4/10 - 별로예요

Bobbie

좋아요: 직원 및 서비스, 객실의 편안함
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Alexiss

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Don't let the photos fool you! This place is trash
We checked in at 1am after a long day if travel. When we arrived there were many people just hanging out in the parking lot. The grounds and lobby of the hotel had trash lying around everywhere. When I went inside to check in there was no one at the desk. I had to wait 15 mins for the receptionist to even show up. When she did she informed me the room with 2 beds was no longer available and all she had left was a single bed room with a pull out couch. Meanwhile people were coming and going from the lobby being very loud. When I agreed to stay she brought me out some balled up sheets to use on the pull out bed. This was not the quality I paid for! After a short amount of time my business partner and I agreed even though it was very late and we were very tired we would feel much safer somewhere else. We immediately returned the keycards and went to stay at a better hotel a few mins down the road.
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 12일
Dear Guest, thank you for choosing us. We are sorry for not meeting your expectations and for the inconvenience caused on arrival. Your feedback is shared with the entire team to review the areas you mentioned so we can improve our services. Everything we do is aimed at providing you with an excellent experience. We want to regain your trust and hope you will give us that opportunity in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Donovan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in and immediately checked out. I should have read reviews before I booked. This is not a place to stay, period.
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 12일
Dear Donovan, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Please allow us in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

2/10 - 너무 별로예요

Rodney

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay here!
The property was dirty. From the elevator to the hallway. Supposed to been a smoke-free facility but when you get off the elevator all you seen was smoke young kids running all over the place. Cops being called out three different times. Sound like there was domestic violence going on next door.
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 11일
Dear Rodney, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas on our property. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Thank you once more, and we hope to see you again. Sincerely, Hotel Management

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Good place but only if you really like cigarettes
When we arrived at the hotel, there were caution/hard hat signs at the front, with caution tape blocking off parking spots. There was broken glass everywhere, and as soon as we stepped inside the lobby we were hit with the strongest tobacco smell I've ever encountered. The room had some damage do it, but was sanitary overall with a clean bathroom, sheets, and bedding. The only issue was that the non-smoking room was clearly a smoking room at one point with nothing done to remove the smell. If you can handle the worst cigarette smell in your life, there are worse hotels you could stay at. But at the moment, this hotel needs a DEEP clean. Even the walls are sticky.
2022년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 2일
Dear Barbara, thank you for being our guest and for sharing your feedback. We apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future for a flawless stay. Sincerely, Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was the most disgusting hotel I’ve ever been in. It was run down, smelled of cigarettes, pee, and rotten food. I got charged $234 and didn’t spend the night there. There were wholes in the walls, appliances missing with exposed wires and pieces of wood holding up the dresser. Absolutely horrific in every way. It seemed more like a rent by the hour place than a $200 a night.
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Frederick

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Maria

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
1st when I tried to check in they didn’t have a room then they tried to charge me more for another room the rooms are horrible they look very dirty didn’t feel comfortable @ all
2022년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 30일
Dear Maria, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management

10/10 - 훌륭해요

Derrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Brent

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2022년 7월에 1박 숙박함

4/10 - 별로예요

Taryn

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When i first arrived there was no one at the front but she arrived quickly. I was taken to my room and i noticed the smoke detector was beeping. I let the front desk worker know and she said "i think its supposed to do that" but i kindly asked for another room. I was taken to another room to stay. I realized later that the garbage under the sink was full. I was tired of dealing with this so i took the bag down the hall to the over flowing garbage cans in the hallway. There was toothpaste stains in the sink and something sticky on the night stand. I was not able to use the fitness area because my key would not work. There were 3 cigarettes on top on the fire extinguisher box in the hallway. I know many people will read this and ask why i didnt bring all of this to the attention of the staff but after making other request it feels tedious to point out everything that is wrong. I hope the staff will pay closer attention when cleaning in the future. I would not stay here again or recommend others to stay here.
2022년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 21일
Dear Taryn, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

2/10 - 너무 별로예요

Richard

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The walk to our room was the elevator was dirty wasn’t swept. The hallways were dirty and smelly the carpet was very worn thin in places. The room was very dirty and smelled. I pickup the phone receiver and a roach ran out. I asked for another room because where we were there were no hotels vancant. They gave us a suite and it was cleaner but not great. It did not smell though. This one had no TV and no hot water. So with no other options we had to stay the night with no showers we left early in the morning very disappointed. When we left there was no one at the checkout counter so we left. We had already paid anyway.
2022년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 28일
Dear Richard, it wasn't very reassuring to read your comments concerning your stay at our hotel. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Sincerely, Hotel Management