테라스/파티오

뫼벤픽 호텔 카사블랑카 여행 후기

5 out of 5
뫼벤픽 호텔 카사블랑카
Rond - Point Hassan II, Casablanca

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 30개 이용 후기 중 14개" "
평점 8 - 좋아요. 30개 이용 후기 중 9개" "
평점 6 - 괜찮아요. 30개 이용 후기 중 2개" "
평점 4 - 별로예요. 30개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 30개 이용 후기 중 4개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Graham

좋아요: 편의 시설/서비스
It was a comfortable stay Roof top pool & Bar was good
2024년 2월에 4박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2024년 2월 26일
Dear Graham,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will encourage us to better improve the quality of our service.Please feel free to contact us for any further request.Best regards

10/10 - 훌륭해요

kemraj 님, ozone park

Nice and clean. Always someone there to assist in whatever you want done
2024년 2월에 4박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2024년 2월 23일
Dear Mr Kemraj,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment following your stay among us.It will encourage us to better improve the quality of our service.Bets regards

2/10 - 너무 별로예요

Marc-Antoine

2024년 2월에 2박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2024년 3월 22일
Bonjour Mr Marc-Antoine,Nous vous remercions pour votre confiance en faveur de Movenpick Hotel Casablanca.Nous avons reçu un score sans commentaire, et nous aimerions savoir plus de détails sur votre séjour afin de mieux comprendre votre expérience.Nous pourrons apporter ainsi toute mesure corréctive afin de s'améliorer.Dans l'attente de votre retour,Nos sincères salutations.

8/10 - 좋아요

Saiful

좋아요: 숙박 시설 상태 및 시설
I paid for everything on Expedia but once I arrived they charged me some addition fees that ended up being around $90. This was an unexpected charge since I thought all the payments were completed. This was the first time in my life where I’ve had to pay additional fees. The women handling the situation was also not the nicest person and was being slightly aggressive. Besides that everything was okay.
2023년 12월에 7박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2024년 1월 16일
Dear Mr Saiful,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Indeed, you have paid everything on Expedia except city tax which is around 4 per person per day for 3 persons staying at the hotel that totals 90 for 7 nights.This confusion with the receptionist created a misunderstanding beyond our control, and we ensure that all our customers are satisfied with our loyalty and dedicated and personalized service. Kindly don't hesitate to contact us for any further information.Thank you Best regards

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful one night stay (with a day rate extension to cover an early arrival). Perfectly located to allow for lots of walking exploration of Casablanca’s city centre and a lovely rooftop lounge and terrace with great city views.
2023년 12월에 1박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2024년 1월 15일
Dear Chris, First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment following your experience among us.It will encourage us more better.Best regards

10/10 - 훌륭해요

Ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2024년 1월 12일
Dear Mr Ahmed,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for the score given to our page following your experience and stay among us.Please don't hesitate to contact us for any further request.Best regards

8/10 - 좋아요

Vegard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great, but more four stars than five.
This is a great place to stay, but 5-stars? They have a lot of services, but four out of four times I had to remind them that the menu specifically say that the tea is served with sweets. Not a big problem, but when you pay 4€ per serving… The hotel is right by the tramway - line 1. Great for getting around.
2023년 12월에 3박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2024년 1월 2일
Dear Vegard,First of all, we would like to thank you for you confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment.We remain at disposal for any further informationBest regards

10/10 - 훌륭해요

Matteo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 12월 18일
Dear Matteo,First of all, we would like to thank you for choosing Movenpick for hosting you in Casablanca.Thank you for the score given to your review following your experience among us.This is very encouraging.Bets regards

10/10 - 훌륭해요

Risto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hospitality of the personnel was exceptional. Everyone knew exactly what to do with smile. As it was off-season there were no sunbeds by the pool, but they were arranged every day just for us. The room was comfortable and bed was great. The breakfast was versatile. The location beside the tram stop was positive as well.
2023년 11월에 8박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 11월 21일
Dear Giuseppe,Thank you for your confidence toward Movenpick Hotel Casablanca.We would like also to thank you for sharing with us your comment as well as the score given to our page following your experience among us.It will encourage us to better improve the quality of our service.Best regards

10/10 - 훌륭해요

GIUSEPPE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 11월 21일
Dear Giuseppe,Thank you for your confidence toward Movenpick Hotel Casablanca.We would like also to thank you for the score given to our page following your experience among us.It will encourage us to better improve the quality of our service.Best regards

2/10 - 너무 별로예요

Kymberly

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I stayed at the Movenpick Hotel Casablanca from 9/28/2023-10/12/2023 and our stay was unpleasant. The hotel is FAR from a 5-star rating and not on par with other luxury hotels in the area. Some of the problems we encountered are as follows: Decor was outdated and looks like it has not been renovated since it opened. Walls and ceilings were white with black smudges (dirt). Overall appearance was not inviting. Our room was quite spacious (this was the only positive). Housekeeping was inconsistent with cleaning. We constantly had to call to get towels or soap that were not replenished during cleaning. Wifi/internet services in the hotel were terrible. Most of the time the televisions did not work because the bandwidth was too low for the feed. Customer service was severely lacking and the concierge desk was useless! The food in the hotel was atrocious. The food was so bad that we went to the Four Seasons Hotel when we wanted to dine in a hotel. We met with the General Manager a few days before we were to head home. We pointed out all of the problems we encountered and let him know how disappointed we were with our stay. He tried to provide us options to make our remaining few days more pleasant but the options were more of the same. We demanded that we not be charged for charged for a $490 upgrade and he complied. This hotel has a long way to go before it truly reaches 5-star status. Do not bother with this hotel. Book with the Four Seasons instead!
2023년 9월에 14박 숙박함

10/10 - 훌륭해요

SENIHA i

2023년 10월에 2박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 11월 2일
Dear Seniha,Thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for the score given to our hotel following your experience among us.It will encourage us more to improve better the quality of our service.Best regards

2/10 - 너무 별로예요

Renaud

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pas du tout le niveau dans cinq étoiles
Pas du tout le niveau d’cinq étoiles. Beaucoup d’imperfections ici là. Odeur dans la chambre insoutenable. Ils mettent un produit qui n’ont seulement ne sent pas bon, mais en plus à provoquer une allergie des voies respiratoires chez moi. Très déçu
2023년 10월에 2박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 10월 19일
Cher Mr Renaud,Nous vous remercions pour votre confiance en faveur de Movenpick Hotel Casablanca.Nous avons tenu votre commentaire au sérieux et nous l'avons partagé avec le service de chambre.Toutes nos produits sont nettoyées avec des produits certifiées et conformes aux normes.Nos sincères salutations

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 9월 19일
Dear Mr Paul,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Thank you for sharing with usthe score of review that will encourage us to better improve the quality of our service and meet your expectations.Best regards

10/10 - 훌륭해요

Dirk

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel with rooftop pool and restaurant overlooking the city and water
2023년 9월에 3박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 9월 19일
Dear Mr Dirk,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Thank you for sharing with us your comment that will encourage us to better improve the quality of our service and meet your expectations.Best regards

10/10 - 훌륭해요

Philip

2023년 9월에 3박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 9월 11일
Dear Mr Philip,First of all, we would like to thank you for choosing Movenpick hotel for hosting you in Casablanca.Thank you for the score given to our page following your experience and stay.We remain at disposal for any further informationBest regards

8/10 - 좋아요

Moukhtar

2023년 8월에 2박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 9월 11일
Dear Mr Moukhtar,First of all, we would like to thank you for choosing Movenpick hotel for hosting you in Casablanca.Thank you for the score given to our page following your experience and stay.We remain at disposal for any further informationBest regards

8/10 - 좋아요

Ali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very convenient and comfortable
2023년 8월에 2박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 8월 29일
Dear Mr Ali,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will encourage us to improve more the quality of our service and meet your expectations.Best regards

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice & friendly staff, breakfast rather dull, for a hotel claiming to be food lovers.. Bathroom needed maintenance ( room 911) water of shower Leaked in the bathroom mirror loose Started to look shabby, So, an 7.5 out of 10
2023년 8월에 6박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 8월 28일
Dear Mr Peter,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will help us to improve the quality of our service and meet your expectations.We could have changed your room if you asked during your stay for malfunctions in the bathroom which could require technical interventions.We will have the pleasure of welcoming you among us during your next stay.Best regards

8/10 - 좋아요

Abdelbasset

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the pool. Didn’t like too much honking in the streets due to the busy intersection the hotel is on.
2023년 8월에 13박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 8월 22일
Dear Mr Abdelbasset,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment.Indeed, the pool and the rooftop is one of our unique selling points that all our guests like.Kindly note our windows are equipped with double glaze, and we are flexible to change your room during your stay if something doesn't respond to your expectations.We remain at disposal for any further informationBest regards

6/10 - 괜찮아요

Alison

2023년 7월에 2박 숙박함
답변 제공: Saber 님, 2023년 7월 20일
Dear Alison, Thank you for taking the time to tell us about your experience at the Mövenpick Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 - 좋아요

Ali

2023년 7월에 3박 숙박함
답변 제공: Saber 님, 2023년 7월 13일
Dear Mr Ali, Thank you so much for taking the time to leave a review about your recent stay at our hotel. We truly appreciate positive feedback. Your satisfaction is our utmost priority, and we are delighted to hear that you had a great experience with us. Once again, thank you for sharing your positive experience with us, and we sincerely appreciate your consideration in revising your rating. We look forward to welcoming you back to our hotel in the future. Warm regards

4/10 - 별로예요

Adnan

2023년 7월에 3박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 7월 31일
Dear Mr Adnan,We would like to thank you for your confidence toward Movenpick Hotel Casablanca.We have received you rating score following your stay during July at our hotel.And we would like to know more details about your stay and the experienceThank you best regards

10/10 - 훌륭해요

m

2023년 7월에 1박 숙박함
답변 제공: Saber 님, 2023년 7월 13일
Dear, Thank you so much for taking the time to leave a review about your recent stay at our hotel. We truly appreciate positive feedback. Your satisfaction is our utmost priority, and we are delighted to hear that you had a great experience with us. Once again, thank you for sharing your positive experience with us, and we sincerely appreciate your consideration in revising your rating. We look forward to welcoming you back to our hotel in the future.Warm regards

10/10 - 훌륭해요

robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice would go back again
2023년 6월에 2박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 6월 22일
Dear Mr Robert,Thank you for your confidence toward Movenpick Hotel Casablanca.Thank your for sharing with us your nice comment, that will encourage us more better to improve the quality of our service.Best regards

6/10 - 괜찮아요

Adel

2023년 6월에 1박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 6월 20일
Dear Adel,First of all, we would like to thank you for choosing Movenpick Hotel Casablanca.We would like to know more details on how was your stay and more comments if possible.You may reach to us by email or message here to better understand the score review.Best regards

10/10 - 훌륭해요

JEAN

출장 여행
À refaire
Hotel très agréable Personnel souriant et compétent Chambre très confortable
2023년 5월에 5박 숙박함
답변 제공: Movenpick Hotel Casablanca 님, 2023년 6월 5일
Cher Mr Jean,Nous vous remercions pour votre confiance et l'intérêt que vous portez à l'hôtel Movenpick Casablanca.Merci d'avoir partagé avec nous votre expérience et commentaire qui nous pousse de fournir encore plus d'efforts afin de satisfaire vos attentes.Cordialement