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소네스타 ES 스위트 리노 여행 후기

3 out of 5
소네스타 ES 스위트 리노
9845 Gateway Dr, Reno, NV

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 600개 이용 후기 중 241개" "
평점 8 - 좋아요. 600개 이용 후기 중 163개" "
평점 6 - 괜찮아요. 600개 이용 후기 중 80개" "
평점 4 - 별로예요. 600개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 600개 이용 후기 중 55개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Kisoon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장으로 딱좋습니다.
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

SEONJAE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 21박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 24박 숙박함

10/10 - 훌륭해요

Jin Kwon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 20박 숙박함

10/10 - 훌륭해요

justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Residence inn at Reno
Always stay at the place when I go visit Reno. Good location and phenomenal staff.
2018년 12월에 2박 숙박함

10/10 - 훌륭해요

Jin kwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very good Hotel
2018년 11월에 28박 숙박함

6/10 - 괜찮아요

Jay

2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Jenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the room was very clean
2024년 3월에 1박 숙박함
답변 제공: Front desk supervisor 님, 2024년 3월 26일
Dear Jenny, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon! Best,

2/10 - 너무 별로예요

Noe

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property sucked they're plumbing sucked !!!
2024년 3월에 3박 숙박함
답변 제공: Front desk supervisor 님, 2024년 3월 11일
Dear Noe, Our team values the comfort of all our visitors, and we apologize for any inconvenience caused during your stay. We hope to improve our services and provide a better experience in the future if you decide to choose us again. Thank you for choosing to stay with us.

8/10 - 좋아요

Misha

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked this hotel. It was clean and quiet. There was a nice pet area. The staff was friendly and helpful. The room was large and comfortable. The only issue I had was that they tried to charge me another $130 and then $30 without talking to me and I have no idea what it is for. I had already paid in full when I checked in so it seems like some shady, sneaky tactic to get more money out of me. Or possibly they thought I had another person staying with me but that is not the case. It just really bothers me that they didn't even talk to me about additional charges BEFORE trying to charge me.
2024년 2월에 7박 숙박함
답변 제공: Heather Madsen-Stewart- Front Desk Supervisor 님, 2024년 3월 7일
Good morning, Misha, I first wanted to apologize for any confusions with the billing. I went ahead and looked into it for you and the 100 was the security deposit which gets released back to you from 3-7 business days from check out. The other 30 was for parking (5.00 per night), which is posted on the front desk at check in. But it shows the 30 never went through. If you have any other concerns, please reach out to us and we will be more than happy to assist you.

10/10 - 훌륭해요

Israel 님, Los Banos

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property perfect for a family
2024년 2월에 3박 숙박함
답변 제공: Heather Madsen-Stewart- Front Desk Supervisor 님, 2024년 3월 2일
Dear Israel, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon! Best,

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My suite was clean, it had everything I needed from utensils to dish washer necessities. It also had shampoo, deodorant and if you ask the office can give you toothbrush and such if you forget. Only thing is its still under construction so nothing fancy for the breakfast items. Onyl muffins, pancakes, yogurt, cereal.
2024년 2월에 3박 숙박함
답변 제공: Front desk supervisor 님, 2024년 2월 19일
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - 훌륭해요

Axel

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room, really friendly people.
2024년 2월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 2월 17일
We really appreciate you taking the time to leave us a 5 out of 5 review, Axel. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you

10/10 - 훌륭해요

Israel 님, Los Banos

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very clean and quit,
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
We really appreciate you taking the time to leave us a 5 out of 5 review, Israel. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 - 훌륭해요

Tenaura 님, sunnyvale

가족 여행
Spacious, clean perfect for families
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
We really appreciate you taking the time to leave us a 5 out of 5 review, Tenaura. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

4/10 - 별로예요

Anna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 6일
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you again in the future.

10/10 - 훌륭해요

Cecilia 님, Fresno

2024년 2월에 2박 숙박함
답변 제공: Darin 님, 2024년 3월 20일
We appreciate you taking time to give us your feedback. Thank you for the 5 out of 5 score. We look forward to seeing you again soon.

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 25일
We really appreciate you taking the time to leave us a 5 out of 5 review, Sean. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 25일
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 - 좋아요

Kristie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: Jennifer, GM 님, 2024년 1월 19일
Thank you for the 8 out of 10 score! We will do our best to get that 'perfect 10' on your next visit!!

2/10 - 너무 별로예요

Lindsay

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrific experience
This was one of the worst hotel stays I have ever had (topped only, I think, by a couple of international stays in what turned out to be bug infested rooms). We were staying one night before a flight out of Reno Airport. Check in says 4pm but we have a toddler so we called at 10am to ask if we can check in early so he can nap (nap time is usually 2pm). It's 6 hours warning, surely they can clean a room. We were told no - no apology, or "we will see" - just no. We still arrive early (at 2:30), hoping a different person who is more reasonable will be there and they will have seen that rooms are now clean. Obviously, rooms are cleaned in succession and SOME room will be clean. Still no. So we wait in the lobby, which is set to 62 on the thermostat and the person at the desk says they just took over the property and "can't find the key" to change the temperature. When we finally get in a room, it is filthy. There was actual shredded cheese on the bed (not just one piece), so I lifted the mattress to shake it off, and the picture is what was underneath. Plus "something" on the floor. The whole place was very dingy with disgusting carpets. And of course we only saw a handful of other guests, so the inability to clean a room early was ridiculous. And the "light breakfast" was a coffee machine and juice machine, no food at all. I wish we had eaten the cost of the room and stayed somewhere else. Thank goodness it was just one night.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 18일
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

10/10 - 훌륭해요

Dina

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 18일
We really appreciate you taking the time to leave us a review, Dina. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 - 훌륭해요

Krystal 님, oakdale

아이를 동반한 가족 여행
좋아요: 청결 상태
They implement new policy since march 2023 need to pay parking 5 dollars a night
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 18일
We really appreciate you taking the time to leave us a review, Krystal. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you

2/10 - 너무 별로예요

Va

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They advertised breakfast but there was no breakfast available.
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 18일
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. In the mean time, this is why there were still items for breakfast, just nothing hot. Again, our apologies.

6/10 - 괜찮아요

Laurie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The space was nice and the rooms were large but we had the unfortunate experience of not receiving the breakfast as advertised. The breakfast area was under construction and the grab and go breakfast was unsatisfactory. The selection was limited and they always team out of food. L
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 27일
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. In the mean time, this is why there were still items for breakfast, just nothing hot. Again, our apologies.

8/10 - 좋아요

Danny

연인과의 여행
When we showed up there was a big wet spot on the carpet by the bathroom, one of the usb outlets didn’t have power to it, and the water pressure in the shower was like a light mist. Other than that, the room was big and nice and the bed was very comfortable. The staff was very friendly. I’d definitely stay again.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 27일
Thank you for letting us know so we can take care of those issues. Thanks for the high review. We really appreciate it.

4/10 - 별로예요

SULTANALI

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buffet breakfast was advertised, they serve muffins and coffee. It’s a joke in the name of free breakfast. Should not serve breakfast at all
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 27일
We do apologize that our restaurant is down for construction. We do have it posted at the front desk and all over the property.

6/10 - 괜찮아요

Lynne 님, Middleton

연인과의 여행
좋아요: 편의 시설/서비스
TV didn’t work so they sent a maintenance person to fix. They couldn’t so they put us in a different room. Nice certainly, but it was an inconvenience for something they should have known.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 27일
We do apologize for the inconvenience. We were not aware of the issue, which is why maintenance was sent to your room to check it out. We also upgraded your room for this inconvenience. Again, we do apologize.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesom experience
Breakfest great and room was wonderful definitely will stay there again
2023년 11월에 6박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 16일
We really appreciate you taking the time to leave us a review, Joshua. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

4/10 - 별로예요

Lori

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Mediocre
Room had trash from whoever stayed in the room before us left on the side of the bed, there was dirt and debris behind the bedroom door, TV didn’t work the first night and the hide a bed in the couch was cheap and seriously uncomfortable. The breakfast was mediocre. The eggs were powdered eggs and the sausage was boiled or just not good. The pancake maker didn’t work most of the time. The first day we had breakfast, the milk was spoiled. Definitely not worth it in my opinion.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 16일
Dear Lori, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

4/10 - 별로예요

Arthur

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sofa was very uncomfortable with sagging cushions from probably broken framing. It was pretty clean. The lighting in the unit was very dark, it needs better lights.
2023년 11월에 6박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Arthur, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was great. Beware however breakfast was limited between Thanksgiving and New Year's. Besides that no complaints.
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Hi John, Your kind words about our property are really appreciated. We do apologize for the limited breakfast, but with the slow season and all, we are limited on help. Hopefully you will give us a second chance in the future so we can make you smile again! Thanks for choosing us!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
I can't open Sofa bed for sleeping. Restrooms wash basin water blocked I fixed it myself. They give me ground floor room but I prefer first floor room. No swiming pool or hot bath open. Less breakfast item. Overall stay ok.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear anonymous, thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Ground floor rooms are considered first floor and as we have listed, pool and spa are seasonal, so they won't be back open until summer time. Sorry for any inconvenience this may have brought you.

2/10 - 너무 별로예요

Michael

Room was a bad shape. Bathroom sink clogged, room curtain broken, carpet was wet, hair in shower and on bathroom floor. I’m
2023년 11월에 2박 숙박함
답변 제공: Darin 님, 2023년 11월 29일
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

8/10 - 좋아요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a handicap suite and had problems with the toilet in the smaller bathroom. Checked in Wednesday night, toilet quit working Thursday morning, was fixed Friday morning ( no maintenance because of the holiday), worked again until Saturday morning before checking out
2023년 11월에 3박 숙박함
답변 제공: Darin 님, 2023년 11월 29일
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

10/10 - 훌륭해요

Mandie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and Easy
Travelled for business and had exactly what I needed. A clean comfortable space to rest for the night.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - 훌륭해요

Ian

2023년 11월에 8박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 8일
We really appreciate you taking the time to leave us a review, Ian. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 - 좋아요

MONCERAT

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
always love this place. this last time though, hallways were a little dingy. as well as the elevator. the vibe felt a little different.
2023년 11월에 1박 숙박함
답변 제공: Darin 님, 2023년 11월 15일
We appreciate your feedback and we thank you for the 8 out of 10 score. We thank you for bringing these issues to our attention. We look forward to seeing you again soon.

10/10 - 훌륭해요

Florence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice staff, and very clean. I like that there is breakfast included, and it’s a very good breakfast!
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

6/10 - 괜찮아요

Keyla

단체 여행
별로예요: 편의 시설/서비스
Convenient dining options around
2023년 10월에 2박 숙박함
답변 제공: Darin 님, 2023년 11월 1일
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you agaIn in the future.

2/10 - 너무 별로예요

Patt

2023년 10월에 1박 숙박함
답변 제공: Darin 님, 2023년 10월 27일
We appreciate your feedback. We are very disappointed that you did not enjoy your stay. We strive to make every guest feel welcome and comfortable. We do hope to see you again in the future.

10/10 - 훌륭해요

george 님, sugar hill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place… large rooms with kitchenette and living space. Excellent value. Close to everything.
2023년 10월에 3박 숙박함
답변 제공: Darin 님, 2023년 10월 27일
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - 훌륭해요

Kusha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everyone was so accommodating. The hotel was nice and at a great location.
2023년 10월에 2박 숙박함
답변 제공: Darin 님, 2023년 10월 27일
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - 훌륭해요

Qianqian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience but need to pay parking fee.
답변 제공: Front Desk Supervisor 님, 2023년 10월 12일
Thank you we appreciate your feedback and look forward to your next visit

2/10 - 너무 별로예요

Diane

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower was not working. The towels were thin and had to go to front desk to request more. The phone not working in room and when I fixed it no one would answer it.
2023년 10월에 4박 숙박함
답변 제공: Darin 님, 2023년 10월 11일
We appreciate your feedback and apologize for the issues you had during your stay and thank you for bringing them to our attention. I will forward them to the appropriate departments.

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great, clean hotel
Wow! What a nice room for that price. Big, comfortable king bed, large screen tv, kitchen and sitting area. And free breakfast to boot. Sorry I could only stay one night.
2023년 10월에 1박 숙박함
답변 제공: Darin 님, 2023년 10월 11일
We appreciate your feedback and the 10 out of 10 score. We look forward to see you again.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Darin 님, 2023년 10월 11일
We appreciate your feedback. We apologize for not meeting your expectations. We do hope you will visit us again.

8/10 - 좋아요

Caliphal

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Breakfast choices were pretty good and staff were quick to refill breakfast items. Our hotel room was clean but had a very musty odor that was very difficult to get use to. Also, Expedia’s website stated that check in time for the hotel was at 3pm but when we arrived, staff told us 4pm.
2023년 10월에 2박 숙박함
답변 제공: Darin 님, 2023년 10월 11일
We appreciate your feedback. We apologize for the odor in your room I will inform housekeeping so they may investigate. Thank you for letting us know of this issue.

4/10 - 별로예요

Hannah

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve stayed here twice but will definitely not be back. The woman at the front desk is very rude and has no customer service skills. We arrived a few minutes before 4pm check in but she told us the room wasn’t ready. I had to ask when it would be ready and she said probably an hour. The whole brief interaction she made it seem like I was bothering her. Then the last behind me in line checked in and her room was ready. When we pressed on why the room wouldn’t be ready until and hour after check in time and has the front desk lady get the manager they said check in wasn’t till 4pm and at that time it was already after 4pm. When we let them know this was upsetting they said a room would be ready in a few minutes. It was all so shady and weird. The morning of checked out we requested a late check out and of course they said no. I don’t think they want people staying at their hotel or to enjoy their stay. They need more and friendly customer service. I get why they would be unhappy working there but don’t make guests unhappy because you don’t like your job. Other than the horrible customer service the hotel is less than average and seems unsafe. Our room door would not lock unless we slammed it shut which was alarming. In the parking lot there was an entire shattered windshield in a parking spot and also weird people hanging around. Bed is uncomfortable and the air cannot be controlled so the room was so warm. Don’t stay here if you don’t have to.
답변 제공: Front Desk Supervisor 님, 2023년 10월 12일
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 - 훌륭해요

sira

2023년 9월에 3박 숙박함
답변 제공: Darin 님, 2023년 10월 2일
We appreciate your feedback. Thank you so much for the 10 out of 10 score. We look forward to seeing you again.