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Reviews of The London EDITION

5 out of 5
The London EDITION
10 Berners Street, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 266 out of 341 reviews" "
Rating 8 - Good. 56 out of 341 reviews" "
Rating 6 - Okay. 14 out of 341 reviews" "
Rating 4 - Poor. 4 out of 341 reviews" "
Rating 2 - Terrible. 1 out of 341 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice hotel. Great location. Poor acoustics. Expensive for the level of accommodation.
Stayed 1 night in Mar 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very helpful
Stayed 3 nights in Dec 2023

2/10 Terrible

Sylvia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cold in the room, they use air conditioning on all the time in winter
Stayed 3 nights in Feb 2024

10/10 Excellent

Sana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with an amazing staff. Absolutely loved my stay the EDITION. The hotel itself is stunning. Everything from the lobby to the rooms was chic, clean and beautiful. Ive been to London numerous times and nothing beats the location. Incredibly walkable but also so easy to get a taxi or grab an uber out front. The bars at the hotel are a vibe so if you are looking for a great place to get a cocktail, you dont need to go far. The best part about this hotel has to be service and staff. It cant be beat. Every person on staff here is so kind, helpful and attentive. My friends and I must have sent dozens of emails prior to arriving and the staff went above and beyond to accommodate every request. Would absolutely stay here again. If you’re looking for a great location and a beautiful hotel with incredible service, look no further and book the EDITION immediately.

10/10 Excellent

pascal, hallandale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Jan 2024

6/10 Okay

Elias, Tel Aviv

Traveled with partner
Liked: Staff & service
Disliked: Amenities
I ordered a deluxe room with a queen bed and when my wife arrived on Friday the girl at the reception gave her a superior room instead. Just a day after I arrived and talked to the manager they agreed to move us to another room which was the room that we ordered originally.
Stayed 4 nights in Jan 2024

10/10 Excellent

Tilda

8/10 Good

Arran

Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch!
Stayed 2 nights in Nov 2023

10/10 Excellent

Eran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!
Stayed 6 nights in Nov 2023

6/10 Okay

Merilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Priscille

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip
The hotel is beautiful. Staff was A+. Truly enjoyed my stay here. The two concierge were so helpful. My sister and I didn’t have any great plans so we headed down to the concierge desk for some assistance. They planned our whole weekend while we sat and enjoyed a cocktail! Love the smell of the soap at this hotel too! Would definitely return.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark, Highland Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. The most helpful and polite people.
Stayed 4 nights in Sep 2023

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Liked The London Edition Hotel for its great location. Lovely bar and restaurant. Very good breakfast. Staff are very nice. Disappointed we didn’t get the turn down service as I told my husband he didn’t need to draw the blinds before we leave for dinner as someone would come to do it. Windows are not soundproof as hotel claims. Had to ask for ear plugs. Bed wasn't stable so when one tossed/ turned it would wobble
Stayed 1 night in Jul 2023

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Megan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at The Edition was amazing, they went above and beyond to add personalized touches and make our stay completely unique.
Stayed 1 night in Jun 2023
Response from Annalisa Mercanti on Jun 14, 2023
Dear Megan,Thank you for your kind feedback, we are delighted to hear that you had an incredible unique stay with us at the London EDITION. We have passed on your lovely feedback to all relevant team members and we very much look forward to welcoming you back on the next future opportunity.Warm regards,Annalisa MercantiReservations Manager

6/10 Okay

Tom

Traveled with group
Liked: Staff & service
Not worth the nightly rate. Room was small with a horrible view. I did not like the location. Room was not ready upon arrival.
Stayed 3 nights in May 2023
Response from The London EDITION on Jun 14, 2023
Dear Tom, Thank you for providing your valuable feedback, we are sorry to hear that the room, the view and the location did not meet your expectations. Rest assured that we have noted your room preferences on your profile and we do hope to welcoming you back in the future.Please note that our guaranteed check in time is from 3:00pm onwards and we always do our absolute best to accommodate an early check in subject to availability. Furthermore, our rates are reflecting the standards of the market and seasonality and June is a very peak season for the hotel.Please feel free to contact us directly should you require any further assistance.Warm regards,The London EDITION

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service on every level! This is a fantastic hotel and worth the extra money to guarantee an amazing stay in London.
Stayed 4 nights in May 2023
Response from The London EDITION on May 9, 2023
Dear Patrick, Thank you so much for your amazing feedback. We're delighted you enjoyed your stay and we look forward to seeing you with us again soon.

10/10 Excellent

Zak

Stayed 1 night in Apr 2023
Response from The London EDITION on May 2, 2023
HI Zak, Thank you so much for this incredible feedback, we really appreciate you taking the time to do this and look forward to seeing you back with us again soon.

10/10 Excellent

Diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and homey atmosphere.
Stayed 3 nights in Mar 2023
Response from The London EDITION on Apr 3, 2023
Dear Diego, Thank you so much for your great feedback. We really appreciate it and look forward to seeing you back with us soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fantastic. Nicole got me in early and had a very delightful and calming personality. The other morning concierge also was particularly accommodating and charming but I didn’t catch her name. The room was a perfect size for one (or two people) with a gargantuan bathroom and shower. The best was exceptionally comfortable and the room was very quiet. I wasn’t able to eat at the restaurant but it looked fabulous. The entire stay was really delightful and luxurious without any whiff of pretentiousness often found in 5 star accommodations. I will make this my go-to London stay.
Stayed 1 night in Mar 2023
Response from Samuel - The London EDITION on Mar 23, 2023
Hi Anthony, Thank you for taking the time to provide this amazing feedback. We will pass on to Nicole and the team as they will be delighted to hear this. Please do let us know when you're thinking of returning so we can also make sure you get booked into the restaurant, Berners Tavern, as well.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from The London EDITION on Apr 3, 2023
Hi Andrew, Thank you so much for taking the time to send us this feedback. We really appreciate it and look forward to seeing you back with us again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2023
Response from The London EDITION on Mar 17, 2023
Hello, Thank you for your amazing feeback! We really appreciate you taking the time and look forward to seeing you back with us again soon.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022
Response from The London EDITION on Nov 30, 2022
Dear Mark, Thank you for your amazing feedback. We're delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Einat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel I definitely will come back
Stayed 5 nights in Nov 2022
Response from The London EDITION on Nov 18, 2022
Dear Einat, Thank you so much for your kind feedback. We're delighted you enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

Vicken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and well located
Stayed 2 nights in Sep 2022
Response from The London EDITION on Nov 10, 2022
Dear Vicken, Thank you for your amazing feedback! We really appreciate it. Kind Regards.

10/10 Excellent

Fionnuala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Ting Kuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Great location
Stayed 3 nights in Aug 2022
Response from The London EDITION on Aug 22, 2022
Hi Kuang, thank you for your lovely feedback. We really appreciate it and hope you can stay with us again soon.

10/10 Excellent

Bianca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location!
Stayed 4 nights in Aug 2022
Response from The London EDITION on Aug 19, 2022
Hi Bianca, Thank you so much for your feedback, we really appreciate it and glad you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Jigna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Restaurant and bar was nice
Stayed 3 nights in Jul 2022
Response from The London EDITION on Aug 8, 2022
Dear Jigna, thank you for your feedback. We really appreciate you taking the time to respond and we look forward to seeing you return in the future.

6/10 Okay

Janel

Stayed 3 nights in Jul 2022

6/10 Okay

Jacov

Business traveler
Disliked: Staff & service
Stayed 3 nights in Jun 2022
Response from The London EDITION on Jul 19, 2022
Dear Jacov, Thank you for your feedback, we're aware you initially did not get the room you intended but know that this was resolved during your stay. We hope we can see you back at the hotel soon. Regards.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The consierge, Diego, amazing suggestions
Stayed 2 nights in May 2022
Response from The London EDITION on May 23, 2022
Dear Ricardo, Thank you so much for your feedback! We're delighted you enjoyed your stay and Diogo could be of assistance in your trip. We look forward to seeing you again soon.

10/10 Excellent

paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from The London EDITION on Mar 21, 2022
Hi Paul, Thank you so much for your feedback, we really appreciate it and will hopefully see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The London EDITION on Nov 15, 2021
Thank you for your kind review. We really appreciate it!

10/10 Excellent

stuart

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium and Stylish
Surprisingly premium in all aspects. Stylish interior and very attentive staff team
Stayed 1 night in Nov 2021
Response from The London EDITION on Nov 15, 2021
Dear Stuart, Thank you for your amazing feedback on your recent stay. We pride ourselves on our team so it's great to hear they made a good impression on you time at the hotel. We look forward to seeing you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value for money
Great hotel, very good staff, bar is great. Room on the small side. Nothing to complain about bar the price really…. Hotels rate was £420 / night and i just can’t say it was worth that. The Marriott app offer it for £100 less which is still pretty high but a bit more palatable for what you get. Glad we stayed wouldn’t rush back.
Stayed 1 night in Jun 2021
Response from David, Hotel GM on Jun 30, 2021
It’s great to see that you enjoyed the hotel and that the staff made an impact on your time with us, especially in our bars. I am disheartened to hear that you were unsatisfied with the Guest Room you stayed in. Providing the highest level of comfort is such a priority for us and we sincerely apologise for falling short of meeting your expectations on this point in your particular room. Please do reach out to me directly upon any future stay. I truly hope to have the opportunity to welcome you back to the hotel again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful customer service.
Stayed 1 night in May 2021
Response from The London EDITION on Jun 28, 2021
Thank you so much for your feedback. We're glad you enjoyed your stay.

10/10 Excellent

Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Magical Place
From. The moment of arrival, the manner in which this establishment went above and beyond my expectations I cannot properly put into words. Even to describe the edition as phenomenal would truly be understatement. From top to bottom my experience was like that of none other. WOW
Stayed 2 nights in Feb 2020
Response from The London EDITION on Mar 12, 2020
Dear Francis, thank you so much for this incredible feedback. We're delighted you enjoyed your stay and look forward to seeing you with us again in the future. Regards.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect London stay
Perfect service and the room was so incredibly luxurious. I never wanted to leave!
Stayed 1 night in Jan 2020
Response from The London EDITION on Feb 5, 2020
Dear Alexandra, thank you so much for your amazing feedback! We hope to see you again with us soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Welcome was great, hotel is gorgeous and the service since before my arrival has been unmatched. Truly worth it to stay here!
Stayed 1 night in Jan 2020
Response from The London EDITION on Jan 21, 2020
Thank you for this amazing feedback! We're delighted you enjoyed your stay and look forward to seeing you back with us again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from The London EDITION on Jan 21, 2020
Thank you! We really appreciate your great feedback!

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service !
Beautiful interior . Great location . Above all probably the best service I’ve ever had ! Exceptional .
Stayed 3 nights in Jan 2020
Response from The London EDITION on Jan 14, 2020
Dear Fiona, thank you so much for your amazing feedback! We really appreciate it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from The London EDITION on Jan 6, 2020
Thank you for your amazing feedback! We really appreciate it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from The London EDITION on Dec 24, 2019
Thank you. We really appreciate your for amazing feedback!

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from The London EDITION on Nov 13, 2019
Dear Ahmed, Thank you for your feedback, it is greatly appreciated. See you again with us soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from The London EDITION on Oct 30, 2019
Thank you so much for you great feedback. We look forward to welcoming you back in the future!

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel, had a really fab time celebrating my partners birthday.
Stayed 1 night in Sep 2019
Response from The London EDITION on Oct 1, 2019
Dear Gemma, Thank you so much for your feedback and delighted to hear you enjoyed your time at The London EDITION. We look forward to seeing back with us again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from The London EDITION on Sep 3, 2019
Thank you for your amazing feedback, we look forward to seeing you again soon!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from The London EDITION on Aug 22, 2019
Dear George, Thank you for your feedback, we're delighted to hear you enjoyed your stay and look forward to seeing you back with us soon.