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Reviews of Banyan Tree Macau

5 out of 5
Banyan Tree Macau
Avenida Marginal Flor de Lotus, Taipa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 733 out of 1000 reviews" "
Rating 8 - Good. 213 out of 1000 reviews" "
Rating 6 - Okay. 32 out of 1000 reviews" "
Rating 4 - Poor. 12 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KIT YING

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Nice hotel. Highly recommend
Stayed 1 night in Dec 2023
Response from Miranda Lei on Jan 9, 2024
Dear Kit,Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely,Miranda LeiFront Office Manager

10/10 Excellent

Anthony, Sydney, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Banyan Tree Macau was a pleasant stay. The room was very large and spacious. The plunge pool in the room was a nice feature, however the water was cold and there was a slight overpowering chlorine smell in the room. Also buffet breakfast was very average
Stayed 1 night in Jan 2018
Response from Karmen Chan on Mar 18, 2020
Dear valued guest, thank you for taking the time giving us your feedback. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience.

10/10 Excellent

Wantok, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stay at a Banyan Tree property should be on everyone's bucket list. This property in Macau is a true escape, an oasis in the madness of Macau.
Stayed 3 nights in Dec 2019
Response from Karmen Chan on Jan 12, 2020
Dear valued guest, Thank you for taking the time to send us your feedback, which I have shared with the entire team. Your comments form an integral part of our service evaluation process, and help us ascertain areas for immediate improvement as well as future product development. I am delighted to learn that you had an enjoyable stay and we look forward to your return and to providing you another memorable experience from the Banyan Tree.

4/10 Poor

Farzana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2019
Response from Banyan Tree Macau on Dec 23, 2019
Thank you for taking the time to share your experience with us. We are sorry to hear that there are areas during your stay that does not meet your expectation. We hope that it does not mar your overall experience.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Quiet yet near the casino. Room pool is very nice and relaxing. Room is spacious.
Stayed 2 nights in Dec 2019
Response from Raven on Dec 12, 2019
Thank you for your feedback and supporting. We look forward to welcome you soon!

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel room is very spacious, breakfast with variety of choices. Very decent night to stay with family. If the indoor pool with water temperature adjustment will be even better.
Stayed 1 night in Nov 2019
Response from nikki mok on Nov 15, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

HC William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfort hotel
A very good experience. The room is clean, tidy, and very comfortable. The breakfast is excellent with a varity of food.
Stayed 2 nights in Oct 2019
Response from Raven on Oct 31, 2019
Thank you for your supporting and we are looking forward to welcome you soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at Banyon tree. Could not fault this hotel. All staff so friendly & helpful. Our 1st room was near elevator & we heard a constant thump. Staff were very appologetic & we were moved to a different room the next day which was quiet. Room is huge & incredible. Bed was super comfortable & the warm pool was very relaxing. Large beautiful bathroom with great amenities replaced twice daily. Excellent double shower,smart toilet & cedar tub. Belon was excellent for breakfast & dinner. The only issue was the egg station- some days the eggs were pre-made so not very good. Indoor pool & outdoor pool for Banyan Tree guests only were both great. I highly recommend this hotel.
Stayed 5 nights in Oct 2019
Response from Raven on Oct 26, 2019
Thank you for your big supporting and we look forward to welcome you soon!

10/10 Excellent

Sau Mei May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second time stay At the banyan tree macau. Still good service and nice room. Value for money. I will definitely come back next time.
Stayed 1 night in Oct 2019
Response from Raven on Oct 14, 2019
Thank you for your supporting and we look forward to welcome you soon!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Raven on Sep 30, 2019
Thank you for your supporting and look forward to welcome you soon!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed the room and the service of the hotel for this time. The only thing was the leakage of the waterpipe in the shower room which made my little baby a bit scare.
Stayed 1 night in Sep 2019
Response from Xiaoyu on Sep 18, 2019
Thank you for your support and feedback! We look forward to seeing you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Raven on Aug 28, 2019
Thank you very much for your supporting and look forward to seeing you soon!

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Raven on Aug 7, 2019
Thank you very much and look forward to seeing you soon!

10/10 Excellent

Ka Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Cynthia on Jul 6, 2019
Thanks for staying with us. We appreciate your feedback and we look forward to your future visit!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Raven on Jul 5, 2019
Thank you for your feedback and look forward to seeing you in the future.

10/10 Excellent

See Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable and luxurious stay. The staff of the hotel were all intimate and attentive to my need. Thank you Rebecca of the reception counter to book the restaurant to celebrate my birthday.
Stayed 1 night in Jun 2019
Response from Raven on Jun 6, 2019
Thank you for your support and feedback! We look forward to seeing you soon.

10/10 Excellent

StephK

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience.Room is very big with a big wood tub and a pool with always-warm water
Stayed 1 night in May 2019
Response from Yuine Sam - Reservation on May 17, 2019
Thank you for your comment and we appreciate it.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Yuine Sam on May 13, 2019
Thank you for your comment and we appreciate it!

10/10 Excellent

May Wah Mimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
Very comfortable, service is good too
Stayed 1 night in May 2019
Response from Peter Cheng on May 11, 2019
Dear Mimi, thank you for taking the time giving us your feedback. I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Raven on Apr 28, 2019
Thank you for your big supporting and look forward to seeing you soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Raven on Apr 25, 2019
Thank you for your big supporting and we look forward to seeing you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Peter Cheng on Apr 24, 2019
Dear valued guest, Greetings from the Banyan Tree Macau and thank you so much for your time to write about your recent staying experience with us. I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Peter Cheng on Apr 19, 2019
Dear valued guest, thank you for taking the time giving us your feedback. I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star and then some
This is one of the most luxurious hotels we've stayed in - starting with the essential oils customized every day to the relaxation pool, dual headed rain shower and soaking tub in our room. The wave pool/beach was a huge hit with the kids. We stayed one night but would have loved to extend. Everything was beyond excellent including the service. Thoughtful details throughout.
Stayed 1 night in Apr 2019
Response from Raven on Apr 17, 2019
Thank you for your big supporting and we look forward to serving you soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant, opulent, indulgent. 6 stars!
From the moment we arrived to the last second we felt special, pampered and spoilt! From the complimentary upgrade to the lovely staff, my family and I were really thrilled with our Banyan Tree experience.
Stayed 1 night in Apr 2019
Response from Peter Cheng on Apr 15, 2019
Dear Jennifer, thank you for taking the time giving us your feedback. I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

8/10 Good

R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like: indoor pool dislike: mattress had some dodgy stains and uncomfortable overall: still a great hotel but def needs a renovation eg to the mattresses
Stayed 1 night in Apr 2019
Response from Peter Cheng on Apr 6, 2019
Dear valued guest, thank you for choosing the hospitality of Banyan Tree Macau, and for taking the time to write a review about your recent experience; the feedback provided is invaluable as it gives us the opportunity to address issues and institute any necessary corrective measures. I have taken note of your feedback on the area that need to improve. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Peter Cheng on Mar 22, 2019
Dear Leslie, Greetings from the Banyan Tree Macau and thank you so much for your time to write about your recent staying experience with us. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and service
Everything about our stay was great from start to finish. Initially, there was a leak in our room which kept us up all night. The next day I spoke to the staff and immediately we were given an upgrade to a beautiful suite. Service was very timely and professional. Hotel was beautiful and food was lovely.
Stayed 2 nights in Dec 2018
Response from Peter Cheng on Mar 8, 2019
Dear Gloria, Greetings from the Banyan Tree Macau and thank you so much for your time to write about your recent staying experience with us. The feedback provided is invaluable as it gives us the opportunity to address issues and institute any necessary corrective measures. I have taken note of your feedback on the area that need to improve. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Peter Cheng on Apr 3, 2019
Dear valued guest, thank you for choosing the hospitality of Banyan Tree Macau, and for taking the time to write a review about your recent experience. Thanks a lot for your review. We look forward to offering you another tranquil experience. Best Regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Peter Cheng on Jan 5, 2019
Dear Joseph, thank you for taking the time giving us your feedback. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future.

10/10 Excellent

Mike James A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious comfort, excellent service again :)
Beautiful room, great service at the Banyan Tree again!
Stayed 2 nights in Jan 2019
Response from Peter Cheng on Jan 5, 2019
Dear Mike James, thank you for taking the time giving us your feedback. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future.

8/10 Good

Henry

Liked: Cleanliness, property conditions & facilities, room comfort
Quite nice. I would like to stay again in the near future.
Stayed 1 night in Jan 2019
Response from Peter Cheng on Jan 5, 2019
Dear Henry, thank you for taking the time giving us your feedback. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Peter Cheng on Dec 11, 2018
Dear valued guest, Greetings from the Banyan Tree Macau and thank you so much for your time to write about your recent staying experience with us. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018
Response from Peter Cheng on Dec 7, 2018
Dear valued guest, thank you for taking the time giving us your feedback. Obviously we are very disappointed to learn that you did not particularly enjoy your visit with us and please allow us apologize for this irregular stay. May I invite you to contact our guest service department as we would like to discuss this further with you to ensure that your concerns are addressed. I sincerely hope that you will be changing your mind and give us another opportunity to proof to you that you experience was an exception rather than the standard. I look forward to welcoming you back in the future. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Peter Cheng on Dec 4, 2018
Dear valued guest, thank you for taking the time giving us your feedback. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

10/10 Excellent

Ming Shun

Liked: Cleanliness, staff & service, room comfort
Great Hotel
The hotel is great. Everything is almost as perfect as it should be. Except 2 things, for a hotel opened in 2011, the mantainence team is not doing a great job. Secondly, if you are using the gym, it has very few resistance training equipment and the gym’s air conditioning is quiet bad. Other than these minor setbacks, it is still a great hotel. Considering what they provide. A solid 4.8/5
Stayed 3 nights in Nov 2018
Response from Peter Cheng on Nov 18, 2018
Dear Ming Shun, Greetings from the Banyan Tree Macau and thank you so much for your time to write about your recent staying experience with us. We have already take note of your comments and we will learn from them and do our best to improve in those areas where we can. Especially about the area of maintenance or even air conditioning in gym room. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

8/10 Good

Yuk Fai

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Krystal on Nov 7, 2018
Thank you and we look forward to service you future.

10/10 Excellent

Mardo, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing rooms the service is out of this world very elegant and clean hotel recommended for luxury stay
Stayed 1 night in Oct 2018
Response from Ray Loi on Oct 26, 2018
Thank you very much for your comment and we will forward your message to our related department. We look forward to welcoming you the next visit to our hotel. Best Regards.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Peter Cheng on Oct 5, 2018
Dear Matt, Greetings from the Banyan Tree Macau and thank you so much for your time to write about your recent staying experience with us. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Peter Cheng on Sep 29, 2018
Dear Brian, Greetings from the Banyan Tree Macau and thank you so much for your time to write about your recent staying experience with us. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Peter Cheng on Sep 28, 2018
尊敬的賓客,感謝閣下的評價和入住澳門悦榕庄,期待閣下在不久的將來能再度光臨澳門悦榕庄!

10/10 Excellent

Mandy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st class experience. Would like to come here for the second time.
Stayed 1 night in Sep 2018
Response from Peter Cheng on Sep 11, 2018
Dear Mandy, Greetings from the Banyan Tree Macau and thank you so much for your time to write about your recent staying experience with us. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future. Best Regards,

10/10 Excellent

Micky, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 Star Family Holiday
From the moment you step foot into the foyer you feel welcomed by the friendly staff. The room, bed, relaxation pool, double shower, pool area and shopping precinct are all second to none. We hope to be back!
Stayed 3 nights in Jun 2018
Response from Peter Cheng on Jul 13, 2018
Dear Micky, Greetings from the Banyan Tree Macau and thank you so much for your time to write about your recent staying experience with us. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact me to take care of you. Best Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time at Banyan Tree
Lovely time st Banyan Tree. Loved the water park. Lots of restaurants at different price points to pick from in Galaxy complex. AC very lould. Room beautiful but lights, blind etc perhaps more complex to use than in a regular hotel room.
Stayed 3 nights in Jul 2018
Response from Peter Cheng on Jul 8, 2018
Dear Michael, Thank you for taking the time to share your experience with us. I am glad to hear you had a relaxing holiday and our genuine hospitality has successfully exceeded your expectation. We have already take note of your comments and we will learn from them and do our best to improve in those areas where we can - air condition; lighting for the room. There are always ways for us to improve - as long as we keep an open mind and attitude to do so. Your comments help us to do that, once again thank you very much. Best Regards,

10/10 Excellent

TAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Peter Cheng on May 25, 2018
Dear valued guest, Thank you for taking the time giving us your feedback. We look forward to offering you another tranquil experience. Please feel free contact me to personally take care of you. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Peter Cheng on May 9, 2018
Dear valued guest, Greetings from the Banyan Tree Macau and thank you for taking the time giving us your feedback. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact me to personally take care of you. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Yuine Sam on Apr 11, 2018
thank you for your comment.

10/10 Excellent

anthony, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very clean and very good experience with hotel and staff
Stayed 1 night in Apr 2018
Response from sam on Apr 11, 2018
Thank you for your comment and we are appreciated it!

8/10 Good

sk, india

Liked: Cleanliness, staff & service, room comfort
Spacious rooms with excellent service
Great. Staff quite helpful Room air conditioner made lot of noise
Stayed 2 nights in Mar 2018
Response from Peter Cheng on Apr 3, 2018
Dear Sk, Thank you for taking the time giving us your feedback. I have taken note of your feedback on the need to improve the quality of our rooms and please be assured that it shall be improve soon. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact me to personally take care of you. Best Regards,

10/10 Excellent

bela, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great environment and relaxing. The bed is very comfortable. I would definitely come back for the pool and slide.
Stayed 1 night in Feb 2018
Response from Peter Cheng on Feb 27, 2018
Dear Bela, Thank you for taking the time to share your experience with us. I am glad to hear you had a relaxing holiday and our genuine hospitality has successfully exceeded your expectation. We look forward to welcoming you soon!