안뜰

레지던스 인 바이 메리어트 피츠버그 먼로빌/윌킨스 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 607개 이용 후기 중 388개" "
평점 8 - 좋아요. 607개 이용 후기 중 139개" "
평점 6 - 괜찮아요. 607개 이용 후기 중 38개" "
평점 4 - 별로예요. 607개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 607개 이용 후기 중 21개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Nicole

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
TV remotes both broken (one was falling apart bd dod not work at all; the other turned on the TV but then we could not change the channel or turn off the set!). Dented lampshade in room. Blankets scratchy and inadequate.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the area The furniture could use an upgrade
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kenna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for the weekend for a training and it was clean and staff is always pleasant
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Nizom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice Friendly faces and everything everywhere is good clean
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함

8/10 - 좋아요

Lost

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was a very comfortable stay.
2023년 12월에 1박 숙박함

8/10 - 좋아요

srikanth

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the stay due to cleanliness of the room and enough space for our family of four. I came to visit SV Temple and this hotel is nicely located near to the place and convenient. The free breakfast is routine and it’s ok. The front desk checkin lady was nice and the checkin was smooth. I will come back again.
2024년 1월에 1박 숙박함

8/10 - 좋아요

keeyarra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Loved it
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

khawaja

출장 여행, 가족 여행
Filthy
We were signed in 3 diff rooms and all were filthy We have pictures of suspected bed bugs
2024년 1월에 1박 숙박함

4/10 - 별로예요

mark

출장 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Thank you for rating our hotel. Happy Holidays from me and my team.

10/10 - 훌륭해요

Chuck

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is always a good place to stay. The location is close to shopping, food and the highway.
2023년 12월에 3박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Thank you for the great comments. We hope you had a wonderful holiday. Hope to see you back

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only down side was property is quite aways away from turnpike.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jorge

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carpet on my room need be replaced, too many dirt spots, some furnitures need restoration. Only 2 small sugar envelops
2023년 12월에 1박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Thank you for your review. Starting in the next couple of weeks we will be starting a multi million dollar renovation and will fix the items you mentioned. Happy Holidays.

10/10 - 훌륭해요

Corey

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice front desk staff. Very nice room.
2023년 12월에 1박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Our staff is the best we receive so many comments from our guest. Thank you again and we hope you had a wonderful holiday.

2/10 - 너무 별로예요

Timothy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was probably the dirtiest room I’ve ever stayed in. Trash can in kitchen was overflowing and hadn’t been emptied prior to us checking in. Bathroom floor hadn’t been cleaned in months; dust and pubic hair piled in all corners. Couch in living area covered in stains and hair. AVOID AT ALL COSTS.
2023년 12월에 2박 숙박함
답변 제공: Rob S 님, 2024년 1월 5일
Thank you for letting us know about the events that happen while you were staying with us. Rest ashore I have forwarded your review to the Housekeeping manager to make immediate corrections. Thank you for staying with us and just a side note we are starting a multi million dollar renovations in weeks to come.

10/10 - 훌륭해요

Gregory

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great. Great.
Great. Great.
2023년 12월에 1박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Thank you for taking time out and completing this survey. We are happy to see you had a great time and hope to see you back again. Happy Holidays from my team to you and your family

8/10 - 좋아요

Colin

2023년 12월에 2박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Thank you for staying with us at the Residence Inn. We hope to see you back soon, Happy Holidays from me and my team

10/10 - 훌륭해요

HARI KRISHNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good except little bit care about sofa and carpet
2023년 11월에 1박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Thank you for completing ding the survey. We are starting a multi million dollar renovation in the next 3 to 4 weeks. The items you spoke about are all going to be replaced with this renovations. Happy Holidays

6/10 - 괜찮아요

Laura

2023년 11월에 3박 숙박함
답변 제공: Rob 님, 2024년 1월 6일
Thank you for taking time to rate your stay with us. Happy Holidays from me and my Team

10/10 - 훌륭해요

Bob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the set up of the rooms - 2 separate bedrooms, each with its own bathroom and the rooms were separated by the living room / kitchen area. Perfect for 4 of us who didn't want to sleep in the same room. The kitchen was pretty complete. The rooms were clean. The breakfast was good. We stayed here during a family visit and would be happy to stay here again.
2023년 11월에 3박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Thank you for the kind words about the hotel and staff. We try very hard to make sure all of our guest have a great time. We hope to see you back again. Happy Holidays from me and my team

8/10 - 좋아요

William

연인과의 여행, 반려동물 동반 여행
Enjoyed our stay, the staff was very nice and helpful! Thanks
2023년 11월에 5박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Thank you for the kind words, Hope to see you back again and Happy Holidays from me and my team

4/10 - 별로예요

jason

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Weird staff sometimes.
2023년 11월에 2박 숙박함
답변 제공: Rob S 님, 2024년 1월 6일
Sorry to see you had a weird encounter with one of my staff members. If you can email me about it I would appreciate it. Happy Holidays from me and my team.Robert.sipel@marriott.com

8/10 - 좋아요

Michelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Rob S and Team 님, 2023년 11월 26일
Thank you for your review Happy Holidays

6/10 - 괜찮아요

Cheryl

단체 여행
좋아요: 직원 및 서비스
Staff was friendly and attentive. Lots of dining options in immediate area. Room was large and was able to open window for fresh air. Beds are not good, new mattresses are needed for main bed and sofa bed.
2023년 11월에 2박 숙박함
답변 제공: Rob S 님, 2023년 11월 26일
Thank you for the comments about the staff. We will be going thru a multi million dollar renovation starting very shortly. With that said we will be replacing all the mattresses. Happy Holidays

10/10 - 훌륭해요

Steven

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Rob S 님, 2023년 11월 26일
Thank you for the rating of 10's The team will be happy to see this review posted in their breakroom. Happy Holidays from me and my team

4/10 - 별로예요

Mary

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Far from excellent.
The room was filthy and the bed had seen better days. Wear and tear on the walls is one thing, but the room was dusty and floors dirty. I can’t understand how the hotel had such a good rating.
2023년 11월에 2박 숙박함
답변 제공: Rob S 님, 2023년 11월 26일
Dear Mary, We will be going thru a multi million dollar renovation shortly which will fix the items that you mentioned. I am sorry for the events that happen and we will review your remarks with the team.

4/10 - 별로예요

Kerry

연인과의 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
If I could have left the property and not have to worry about getting reimbursed I would have. The room/hotel was very outdated. The rooms were not clean..dirt in all the corners and the baseboards. The bathroom sink drained slowly. The bed was AWFUL!! You could feel the springs and the sheets were a dingy gray..definitely not crisp and white. The pillows smelled like the hundreds of people who slept on them before me..apparently they do not launder the pillows ever! I would never recommend this hotel to anyone!
2023년 11월에 2박 숙박함
답변 제공: Rob S 님, 2023년 11월 26일
Thank you for reviewing the hotel. The hotel was just recently purchased and will be going thru a multi million dollar renovation in which will fix all the item that you mentioned. Thank you for staying with us and hope to see you back.

2/10 - 너무 별로예요

Rajesh

가족 여행
별로예요: 숙박 시설 상태 및 시설
Room was dirty, smell and floors, furniture was sticky and not cleaned properly. Condition of the towels and other things in the room were far below the standard. Highly disappointed.
2023년 10월에 1박 숙박함
답변 제공: Rob S 님, 2023년 11월 26일
Thank you for the review from your recent stay. I will review these comments with the Housekeeping team to make sure this does not happen again.

4/10 - 별로예요

Eldoe

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Possibly due to staff shortages, which seems to be everywhere, our rooms was covered in dust. We were moved from one dusty room to another dusty room. Room cleanliness is definitely an issue with this property.
2023년 10월에 1박 숙박함
답변 제공: Rob S and Team 님, 2023년 11월 26일
Sorry that we fell short by having a great stay. I have printed this review out so i can go over it with the Housekeeping manager. We will be going thru a multi million dollar renovation very shortly in which we address some of these concerns. We hope you give us another chance in the future.

10/10 - 훌륭해요

Justin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our stay was good. The hotel room was clean, and the staff was really friendly. The room was a little run down. The pool area was really nice. The breakfast was amazing. This hotel is an overall good value.
2023년 10월에 1박 숙박함
답변 제공: Rob S and Team 님, 2023년 11월 26일
Thank you for the comments from your stay. I will share with the entire team. We will be going thru a multi million dollar renovation shortly, in witch it will fix the items that was mention. Thank you again and hope to see you back in the future

10/10 - 훌륭해요

Elisabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice place to stay. Clean and comfortable room.
2023년 10월에 1박 숙박함
답변 제공: Rob S and Team 님, 2023년 11월 26일
Thank you for staying with us. We hope to see you back again. Happy Holidays

8/10 - 좋아요

Christine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Thank you for your Feeback, we appreciate you choosing to stay with us and hoe you will return!

6/10 - 괜찮아요

Matthew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Probably not again
Too I cleaned for comfort
Most doors were dirty
Stained blackout curtains
Something sticky on floor
Another sticky blob
2023년 9월에 2박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Dear Valued Guest, These are things we do not find acceptable. I appreciate your feedback. It provides us the opportunity to correct this among our staff. Our sincerest apologies for this experience. Thank you again and we appreciate your business.

10/10 - 훌륭해요

Caitlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
We appreciate you choosing us and hope you will return some day! Thank you for being a Valued guest!

10/10 - 훌륭해요

Theodore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a family emergency and plans changed. Needed to find a place to stay and chose Residence Inn last minute. Our stay, which got extended, was pleasant considering our circumstances. The room was very clean, comfortable, and spacious. The staff was friendly and accommodating. The breakfast was hot and fresh with everything from eggs, to fruit,to pastries and hot coffee and tea. Will stay here again on next visit.
2023년 8월에 3박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Thank you for taking the time to complete a review. Our goal as a team, is to provide a home away from home and my hope is this was achieved during your time with us. I am glad to hear our accommodations served your needs and we look forward to you and your family's return.

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Many of the doors and trim looked very banged up. However, our room was clean and in good condition.
2023년 8월에 1박 숙박함
답변 제공: Rita B. 님, 2023년 8월 18일
Dear Nancy, Thank you for your valued feedback.We all look forward to the start of our renovation, expected to begin in a few months! We do hope you will continue to choose us when you travel to the area. We appreciate you staying with us!

8/10 - 좋아요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very satisfied with the kitchen in our room.
2023년 8월에 1박 숙박함
답변 제공: Rita B. 님, 2023년 8월 18일
Hello Bryan, The kitchen is my favorite part of staying at Residence Inn also! I am so glad you chose to stay with us and hope you will visit again soon. Thak you for your time and feedback!

6/10 - 괜찮아요

Alfred

가족 여행
2023년 7월에 2박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Thank you for your feedback! We can only hope for another opportunity to provide you with 100% satisfaction in the future. We appreciate your business and apologize for anything that you did not enjoy.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel but not great breakfast
Good clean hotel . But breakfast not that good. Not herbal tea. But good chocolate milk.
2023년 7월에 1박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Thank you for choosing us! I'm glad to hear you enjoyed your stay, and I apologize for any unpleasantries. We've added a waffle machine and pancake maker since your visit. We appreciate your feedback we hope you will return!

10/10 - 훌륭해요

Kylie

2023년 7월에 1박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Thank you for choosing us! I'm glad to hear you enjoyed your stay, and I apologize for any unpleasantries.We appreciate your feedback we hope you will return!

10/10 - 훌륭해요

Barath

2023년 7월에 1박 숙박함
답변 제공: Rita B 님, 2023년 10월 3일
Thank you for choosing us! I'm glad to hear you enjoyed your stay, and I apologize for any unpleasantries. We appreciate your feedback we hope you will return!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Traveling with pets
We were extremely disappointed in our stay. We are marriot bonvoy members and have come to have certain expectations of a hotel with the name Marriot attached. The room was old and dated with visible stains on the upholstery and the carpet felt dirty. There were cigarette butts on the ground all over....not just in the smoking areas. And the outdoor table area smelled so strongly of cigarette smoke we couldn't sit there. And the most concerning was a pile of dog vomit that was left on the carpet in the hallway by the exit door. We certainly hope that this does not indicate that Marriot is lowering their standards. We stayed at the Residence in because we were traveling with our dog...but I don't think we will stay at another again because we had a similar experience while staying at a Residence Inn in Illinois on the same trip. Also the language used by the front desk staff while on the phone was very offensive and could be heard while guests were in the dining area.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

debra

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
I want to talk to someone please 412-519-7222
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

naga

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good customer service and very clean room. I really like the stay for that price.
2023년 6월에 1박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Thank you for choosing us! We appreciate your feedback and are glad to see you enjoyed your time here. We hope you will return!

8/10 - 좋아요

Kuldeep

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay in Monroeville
Okay stay, could have been better if water supply to hotel was not shut off for about 7 hours! Unforeseen event - not blaming anyone. Room and amenities were excellent. Recommended.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Danelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay, very comfortable. Breakfast options were great. Very friendly staff.
2023년 6월에 5박 숙박함
답변 제공: Rita 님, 2023년 6월 25일
Thank you for your feedback!We're so happy to hear you enjoyed your time with us and we hope that you will visit us again when you visit Monroeville!

2/10 - 너무 별로예요

Lindsey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Thank you for your review. I'm sorry you did not find this stay enjoyable; however we hope to have another opportunity to provide you with 100% satisfaction in the future.

10/10 - 훌륭해요

ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Oddly The doors to each room facing the hallways need repainting!! (At least on 3rd floor) Bed not so comfortable. Nice breakfast and staff. Very clean and bright.
2023년 6월에 2박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Thank you for choosing us! We appreciate your feedback and are glad to see you enjoyed your time here. We hope you will return!

2/10 - 너무 별로예요

Betty

2023년 6월에 1박 숙박함
답변 제공: Rita B. 님, 2023년 10월 3일
Thank you for choosing us.We apologize for any unpleasantries that may have occurred during your time with us.We appreciate your feedback we hope you will return.