Don’t be fooled by the online images and description of this hotel. For starters the pool is empty and the excuse is there is damage from the Beirut blast which occurred 2 years ago- this ‘4 star hotel’ charges enough money for accomodation and room service, etc etc, to be able to afford a fix for their pool.
Secondly, may not seem like a big issue but we were not allowed to smoke shisha on the balcony on our trip (one of the highlights of being in Lebanon) and we weren’t told about this rule until we were there and had already paid our non refundable booking. Fair enough, that’s fine but it’s not really fair if the people next door to your room are smoking weed and filling the hallway and outside area with the smell- mind you we had an 11 month old baby with us so that was nice to deal with.
Also with regards to room service, you will be lucky to order something that the team does have in stock as there are only about 4 meal options available so don’t bother with the menu.
The wifi is limited to 3 devices only, and you guessed it, we were only told about this at check in!
The electricity cuts out at some points throughout the day but luckily only for about 30 seconds to a minute then it will come back on but you may need to call reception to have your tv reconnected to the wifi as we needed to at some points. I have more but unfortunately I’ve hit the word limit. DO NOT STAY HERE!!!!