리셉션

레지던스 인 바이 메리어트 애디슨 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 687개 이용 후기 중 451개" "
평점 8 - 좋아요. 687개 이용 후기 중 151개" "
평점 6 - 괜찮아요. 687개 이용 후기 중 43개" "
평점 4 - 별로예요. 687개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 687개 이용 후기 중 17개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
2022년 8월에 6박 숙박함
답변 제공: Mete 님, 2022년 8월 18일
Dear Guest, Thank you so much for taking your time to review your stay.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
시설이 낡았음. 천정에 쥐가 있어 밤새 시끄러웠음. 직원은 매우 친절했고 주변에 편의시설이 많아 쇼핑이나 식당찾기가 쉬움.

8/10 - 좋아요

MICHAEL 님, Phoenixville

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good breakfast like most RIs. Nice room. Short walk to several restaurants. But I informed desk at check-in that I had no car, only to find myself charged at checkout a parking fee. They appear to default to a parking charge. Not okay.
2024년 4월에 2박 숙박함
답변 제공: Nicole 님, 2024년 4월 18일
Hello, thank you for taking the time to let us know about your stay. I apologize for the miscommunication on the parking fee and I hope we did our best to handle the situation for you. Once again thanks for your feedback and have a wonderful day.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nicole 님, 2024년 4월 6일
Hello and thank you for taking the time to leave us a great review. I am happy to hear that you enjoyed your stay and we hope to see you again on your next travels.

6/10 - 괜찮아요

NITIN

출장 여행
별로예요: 숙박 시설 상태 및 시설
The rooms are old and not in proper condition. Bathroom door not closing or some items not properly functional is a very standard problem with all Resident Inn properties. This one was with less problems that few others I have stayed at in recent months. The management is complacent that the loyal resident inn patrons won’t go away but at two places I already used Homewood Suits and now I think it should be a default choice.
2024년 3월에 1박 숙박함
답변 제공: Nicole 님, 2024년 4월 6일
Hello, I am sorry to hear about the issues you encountered during your stay. I hope you decide to give us a second chance in the future to provide you with the outstanding customer service you deserve. Thanks again for sharing about your stay.

6/10 - 괜찮아요

Kayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Nicole 님, 2024년 4월 7일
Hello, thank you for letting us know about your stay. I hope to see you on your next visit and please let us know what er can do to make your stay even better. Thanks again!

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff was friendly
2024년 3월에 4박 숙박함

4/10 - 별로예요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was amazing and very helpful unfortunately the property was extremely run down. Not properly maintained and there were cockroaches in the room so we oppted to leave after 1 night.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

MAKOTO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함

8/10 - 좋아요

Roland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty clean
2024년 2월에 2박 숙박함

8/10 - 좋아요

MATTHEW

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No issues. Staff was pleasant and helpful
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Margarita Salgado

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was good
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

xuetao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff helpful. Room is comfortable
2024년 1월에 2박 숙박함
답변 제공: Nicole 님, 2024년 1월 15일
Hello, thank you for taking the time to leave us a great review. I am glad that your stay was up to standards, and we look forward to seeing you on your next travels.

8/10 - 좋아요

Feng 님, Houston

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Nicole 님, 2024년 1월 15일
Thank you for leaving us a 4 out of 5 review. If there is anything we can do to make your stay a 5 on your next stay, please let us know.Have a wonderful day.

6/10 - 괜찮아요

Anita

출장 여행
좋아요: 직원 및 서비스
Okay but not ideal
I had hoped the room would be somewhat close to the pictures (and the reviews) but was disappointed by the outdated room. The staff was very helpful and accomodating.
2024년 1월에 2박 숙박함
답변 제공: Nicole 님, 2024년 1월 15일
Hi and thanks for taking the time to let us know about your stay! I am glad the staff was helpful, but I do apologize that your stay was not up to standards. We are currently working to get the rooms up to date, We hope that you give us another chance to serve you in the future!Thanks again!

8/10 - 좋아요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great facility, but bring ear plugs
Honestly, this would be a 5-star review, with the exception of two things. 1) I was in a room closest to the door and the walls are a little thin, so I got to listen to the drunken hallway conversations as people returned to their rooms. 2) Whoever they hired for lawn care should be fired. The guy on the weed trimmer that took 45 minutes to just do the area around my room, while I was trying to sleep in, was a little overboard.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

federico

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Nicole 님, 2024년 1월 15일
Hello and thank you for leaving us a great review. We look forward to serving you on your next travels!

2/10 - 너무 별로예요

Zenaida

2023년 12월에 1박 숙박함
답변 제공: Nicole 님, 2024년 1월 15일
Hello, thank you for taking the time to leave us a review. I do apologize that your stay was not up to your standards. I do hope you come back to visit and give us another chance to serve you.Thank you!

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable Pet Friendly Stop
Great two bedroom room, perfect for two kiddos to bunk in and space for the kennel for the doggo.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sydney

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel review
It was a nice stay, would recommend
2023년 12월에 2박 숙박함
답변 제공: Nicole 님, 2023년 12월 12일
Hello Sydney, thank you for letting us know about your stay. I'm glad to hear it was enjoyable and we hope to see you again on your next travels.Thanks again!

10/10 - 훌륭해요

Jesse

가족 여행
Comfort away from home
The room was very well kept and comfortable. It had everything we needed for our stay.
2023년 12월에 2박 숙박함
답변 제공: Nicole 님, 2023년 12월 7일
Hi Jesse. Thank you for taking the time to leave us a review. I am glad to hear that your room was up to standard, and we hope to see you again on your next travels.

10/10 - 훌륭해요

Krystle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will definitely be coming back to this location if I travel to this Texas area. It was such a nice location, I walked to 7-Eleven and to all the restaurants located near by. It is right next to the Addison Improv, which is in the parking lot next door. Staff was also very nice. I chatted it up with a staff member about the bold coffee. She was VERY polite and friendly. The front desk was quick and smooth with check in and check out. Applause for this Residence Inn.
2023년 12월에 1박 숙박함
답변 제공: Nicole 님, 2023년 12월 7일
Hello and thank you so much for sharing about your stay. I am so happy to hear that it was enjoyable, and our staff was friendly. We hope you come back to stay with us again on your next travels!

10/10 - 훌륭해요

Paulette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

8/10 - 좋아요

Jenean

2023년 11월에 2박 숙박함
답변 제공: Nicole 님, 2023년 12월 12일
Hello Jenean thank you for taking the time to leave us a review. I'm glad you had a mostly enjoyable stay. Please let us know next time what we can do to make your stay better and we hope to see you on your next travels.

10/10 - 훌륭해요

Nelida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy agradable y cómodo el hotel
2023년 11월에 4박 숙박함
답변 제공: Nicole 님, 2023년 11월 21일
Hello and thank you for taking the time to let us know about your stay. I am so glad to hear it was enjoyable.And we hope to see you on your next travels.Thanks again.

8/10 - 좋아요

Baxter

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice people, great location, great room.
2023년 10월에 1박 숙박함
답변 제공: Nicole 님, 2023년 10월 31일
Hi Baxter! Thank you for letting us know you had a good stay! We hope that next time you're in the area you visit us again and please let us know what we can do to make your next stay a 5!Thanks again.

4/10 - 별로예요

evdokia

별로예요: 직원 및 서비스
Very bad experience
Unprofessional receptionist rude behavior
2023년 10월에 3박 숙박함
답변 제공: Nicole 님, 2023년 10월 19일
Hello and thank you for letting us know about your stay. I truly apologize if you had a bad experience with one of our staff members. This type of behavior is below our standards, and I will be meeting with the staff to ensure a better experience for future stays.Thanks again and have a wonderful day!

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for the price. Lots of good eats in short walking distance.
2023년 10월에 3박 숙박함
답변 제공: Nicole 님, 2023년 10월 31일
Hello Paul, thank you for taking the time to let us know about your stay. I am so glad it was enjoyable, and we hope to see you again on your next travels. Thanks again!

10/10 - 훌륭해요

Minh 님, Columbus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room is very clean. The staff is professional. I recommend this hotel to anyone who travel with family to Dallas area.
2023년 10월에 2박 숙박함
답변 제공: Nicole 님, 2023년 10월 17일
Hello! I wanted to thank you for letting us know about your stay! I am so glad to hear that it was enjoyable, and we look forward to seeing you on your next visit to Texas!I hope you have a wonderful day. And thanks again!

4/10 - 별로예요

Travis

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Nicole 님, 2023년 10월 12일
Hello Travis! Thank you for taking the time to let us know about your stay. I see that everything was not up to your standards, and I truly apologize for that. Please let us know how we can help make the next stay a 5!Thanks again for staying with us and have a wonderful day!

4/10 - 별로예요

linda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Unhappy with hotel change.
When we arrived we were moved to another hotel. The hotel was nice but we had booked a suite and we didn’t get that at the other hotel. We also picked the Residents inn because it had a complimentary breakfast. The one we were switched to didn’t have complimentary breakfast. No one told as these things when they switched us and I did ask and they said we would have same type room but when we got to the new hotel they said they didn’t have any suites available.
2023년 10월에 1박 숙박함
답변 제공: Nicole 님, 2023년 10월 9일
Hello, I just wanted to thank you for taking the time to let us know about your experience. I know how frustrating it can be to have set plans and then have those plans uprooted and I sincerely apologize about that. I will work with the team to ensure better communication skills with our guests for future stays. Again, thank you for your feedback and have a wonderful day!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Nicole 님, 2023년 10월 1일
Hi there! Thanks for letting us know about your stay. Hopefully next time you are in the area you can let us know how to make your experience a 10!Have e a nice day!

10/10 - 훌륭해요

angel 님, BATONROUGUE

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Nicole 님, 2023년 10월 1일
Hello, and thank you for taking the time to let us know about your stay! I'm glad to see that it was enjoyable and if there is anything else we can do for your next stay please let us know.Have a wonderful day!

4/10 - 별로예요

Sisi

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Nicole 님, 2023년 9월 26일
Hello, thank you for choosing to stay with us. I am sorry to see that your stay was not up to your standards. If there is anything else we could have done to make your stay better, please let us know. I hope you have a wonderful day!

8/10 - 좋아요

Ira 님, Shreveport

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gym could use some attention. No cleaning supplies to wipe down equipment when done, water filters needs to be changed, and half the dumbbell rack is empty. I take my fitness somewhat serious it would be nice to have the normal variety dumbbell sizes. Other than that it was a excellent stay
2023년 9월에 2박 숙박함
답변 제공: Nicole 님, 2023년 9월 26일
Hello, we appreciate you taking the time to let us know about your stay. I do apologize that we didn't offer the correct gym equipment for you. I will get with my maintenance team to look into resolving this issue.Thank you and have a wonderful day!

8/10 - 좋아요

Juan Marcos 님, Puebla

가족 여행
좋아요: 청결 상태
Good location, but the building needs maintenance!
2023년 9월에 3박 숙박함
답변 제공: Nicole 님, 2023년 9월 26일
Hello, thank you for taking the time to let us know how we did. I am glad for the most part that you enjoyed your stay. I will look further into building Maintenace to see if we can get things more up to date.Have a nice day and thanks again.

8/10 - 좋아요

Maribel

2023년 9월에 3박 숙박함

8/10 - 좋아요

Kindy

2023년 9월에 3박 숙박함
답변 제공: Nicole 님, 2023년 9월 26일
Hello, thank you for letting us know how we did. We appreciate the review and if there is anything else we can do next time to make your stay a 10, please let us know.

10/10 - 훌륭해요

Jun 님, Dallas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location!
2023년 9월에 1박 숙박함
답변 제공: Nicole 님, 2023년 9월 26일
Your great review is very appreciated! Thank you for taking the time to let us know how we did. Have a wonderful day!

8/10 - 좋아요

Alyssa

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Nicole 님, 2023년 9월 26일
Thanks for taking the time to give us a good review. If there was anything else we could have done to make your stay better please let us know.

8/10 - 좋아요

Warren

2023년 9월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Could have been better.
Room was in need of repairs, cracks in the ceiling and bathroom door. Hallway had an obvious wet spot from a leak in the ceiling. Breakfast was just ok, coffee was always cold, and pool was dirty. Charged daily for parking and it wasn’t an area that this should be a thing.
2023년 9월에 3박 숙박함
답변 제공: Nicole 님, 2023년 9월 4일
Hello and thank you for taking the time to let us know how we are doing. I understand the frustration of having a room that wasn't up to your standards and I truly apologize for that. I will be reaching out to our maintenance and breakfast leaders to ensure these issues are taken care of.Thanks again and have a wonderful day!

10/10 - 훌륭해요

Catalina

2023년 8월에 2박 숙박함
답변 제공: Nicole 님, 2023년 9월 26일
We appreciate your great review. Thanks again for choosing to stay with us and have a wonderful day!

10/10 - 훌륭해요

kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Nicole 님, 2023년 9월 4일
Hi Kevin, thank you for the excellent rating. We are happy to hear we are providing the best service for our guests. We hope you have a great day and thanks again for taking the time to leave us a rating!

10/10 - 훌륭해요

Judith

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Stay
We lost our air conditioning and need a cool place to stay for the evening with our dog. Wonderful support and very cool.
2023년 8월에 1박 숙박함
답변 제공: Nicole 님, 2023년 9월 4일
Hello Susan! Thank you for taking the time to let us know how we did! It's always good to hear we are taking good care of our guests needs.I hope you have a wonderful day and thanks again for staying with us.

6/10 - 괜찮아요

michael

출장 여행
별로예요: 직원 및 서비스
I asked them to look at my AC while I went to dinner and give me a wake up call. Neither happened
2023년 8월에 1박 숙박함
답변 제공: Nicole 님, 2023년 9월 4일
Hello Michael. I understand how frustrating it is to ask for help and not receive it. I do sincerely apologize for the lack of communication on our staff's part. I will be addressing this issue to further prevent this from occurring again.Thank you for sharing and have a wonderful day!

10/10 - 훌륭해요

ricci

좋아요: 청결 상태, 직원 및 서비스
Modest property. Staff is helpful. Good location to go anywhere in Dallas
2023년 8월에 5박 숙박함
답변 제공: Nicole 님, 2023년 9월 4일
Hello Ricci,Thanks for taking the time to let us know how we did. It's always nice to hear we are taking care of our guests properly. I will be sharing this with the team to ensure we keep up the good work. Have a great day and thank again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was clean, friendly staff, and enjoyed the breakfast.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jason

출장 여행
Great location
2023년 7월에 3박 숙박함
답변 제공: Nicole Wage 님, 2023년 7월 24일
Thank you for taking the time to let us know about your stay. We are so happy to hear that your experience was enjoyable. We hope to see you the next time you're in town!Have a wonderful day!