Check in, and room as per the norm, friendly and professional.
In saying that I cut my stay short by 1 day as I did not feel the hotel was managing Covid as per government guidelines.
I came in to reception and found 15-20 B&M staff huddled in groups, squashed on the seating chatting and not adhering to the 2m rules.
Most disappointing about this is the receptionist was not managing this, and asking them to stay apart.
This raised concerns in my mind that if this was not being done correctly by Best Western, what else is not being adhered to.
Working away from home, and staying in hotels in current climate is a priviledge, and as such should not be used as a social event. Room, reception and exit - thats it.
Very disappointed...