스포츠 시설
예약 가능 여부 확인

하얏트 리젠시 케이프타운 여행 후기

5 out of 5
하얏트 리젠시 케이프타운
BUITENGRACHT STREET, CAPE TOWN CITY, CENTRE, 126, Cape Town, Western Cape

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 502개 이용 후기 중 273개" "
평점 8 - 좋아요. 502개 이용 후기 중 166개" "
평점 6 - 괜찮아요. 502개 이용 후기 중 36개" "
평점 4 - 별로예요. 502개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 502개 이용 후기 중 12개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천할 말한 호텔
전반적으로 만족 스러웠으나 자잘한 소품이 완비 되어 있지 않아서 따로 요청을 해야 했습니다. 다운타운 위치적으로 최적의 위치여서 케이프타운 여행기간 동안 머물기에 추천합니다.
2018년 12월에 2박 숙박함
답변 제공: Naathima 님, 2019년 1월 8일
Good Afternoon, Thank you so much for your feedback it is highly appreciated. We look forward to welcoming you back at the Hilton Cape Town City Centre. Kind Regards, Naathima Davids

8/10 - 좋아요

Hoonkyu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 5박 숙박함
답변 제공: Ernst van Zutphen 님, 2018년 12월 20일
Dear Hoonkyu Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Ernst van Zutphen General Manager

8/10 - 좋아요

SERHAT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice location close to long street
nice location just two blocks away from long street, nice facility and breakfast! however reception staff made mistake on my payment and im still waiting for my money back. its been 4days waiting...
2017년 12월에 3박 숙박함

8/10 - 좋아요

JONG SEOB

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
욕조가 좋은 호텔
시내 관광에 매우 편한 위치에 있습니다. 조식도 괜찮았고 욕조가 커서 저녁에 편하게 쉬기 좋았습니다.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Seung Hwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
호텔이 리모델링 중이라 그런지 소음이 많았으나 친절한 직원에 만족했습니다.

10/10 - 훌륭해요

Hakkyon 님, Egypt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good service
Nice service
답변 제공: Hilton Cape Town 님, 2016년 7월 11일
Dear Hakkyon, Thank you for taking the time to write about the nice service whixxh you recieved at the Hilton Cape Town City Centre. With my personal regards, Marc O. Schumacher General Manager

10/10 - 훌륭해요

emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So glad we stayed for 4 night at the Hyatt, it’s right next to Bo Kaap and just a street away from Breë St, the hub of dinning and bar. Our room was well appointed and spacious but what shone is the staff, they are welcoming, attentive and helpful in every way from our bellman to the concierge or restaurant and the host at the Hyatt club…we love them and they certainly made our stay very comfortable and enjoyable.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was lovely
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michael Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best service I’ve received at a hotel in my life. Staff was beyond attentive and friendly.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Ahmed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Alhamd 님, CAIRO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Phenomenal property with a staff that went above and beyond to ensure a perfect family reunion. Could not recommend it more. Absolutely perfect!
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Dr Bolarinwa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great customer service. Will return
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

GUNNAR HANS 님, VELLINGE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotell och övrigt är riktigt bara Ta en Uber vart ni än skall Mycket billigt
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Itamar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, comfy , great view of table mountain and the staff was excellent.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Thea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

8/10 - 좋아요

Mark 님, Stratford

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If staying in Cape Town's City Centre, this is one of the top properties. The rooms are modern, comfortable, safe and immaculate. When I arrived, the hotel could not find my booking, which I made almost a year earlier. Fortunately they made every effort to sort the situation out. I found this property a helpful homebase, in visiting several downtown tourist sites including District Six and The National Gallery. It is near to many of the bus routes, which makes getting a ready a cinch. Lodging in the Bo-Kaap district was interesting too. Hearing call-to-prayer was an unexpected and pleasing sound. I stayed during NYE and the festivities roll right through the corner intersection. It was quite the party. My favourite feature of the hotel was the take away cafe/kiosk in the lobby. Great sandwiches, coffee and sweets and at a great price. My least favourite hotel feature was the pool area. It doubles as a bar with numerous guests smoking cigarettes and Hooka/Shisha. It's nauseating to an extreme. A peculiar mixture of clientele too. For my last Cape Town day, I've moved to Camp's Bay Village. It's down-market, but much more authentic and free of pretence. I recommend visitors mix it up, a couple days in the city centre and a few days at the beach. Value rating = medium.
2023년 12월에 4박 숙박함

8/10 - 좋아요

Esono

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful stay at a perfect location in the heart of Africa
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Eric 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful and very helpful. A special thank you to their concierge, Sedeeik. He was amazing with arranging personal tours for us and made my wife's birthday quite memorable. Thanks!!!
2023년 11월에 7박 숙박함

10/10 - 훌륭해요

Yasin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Eugene 님, 2023년 8월 11일
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating and comments with us, And that you had a good experience, you had staying with usWe hope to see you again in the future.RegardsEugene

10/10 - 훌륭해요

Rob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really helpful staff
2023년 7월에 2박 숙박함
답변 제공: Eugene 님, 2023년 7월 26일
Good DayThank you so much for this amazing scoring. We are delighted that you enjoyed your stay with us. We look forward to hosting you again soon.Kind RegardsEugene

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Eugene 님, 2023년 7월 24일
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as these comments strive us to continue the good work.Kind RegardsEugene De Beer

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was helpful and made me feel welcomed. The breakfast buffet was great
2023년 7월에 3박 숙박함
답변 제공: Eugene 님, 2023년 7월 6일
Good Day thank you for your review. We are delighted to hear that you enjoyed your stay with us. This motivates us to do even better. We hope to see you back soon. Have a great day. Hyatt Regency Cape Town.RegardsEugene

10/10 - 훌륭해요

Maja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Service was amazing
2023년 4월에 1박 숙박함
답변 제공: Eugene 님, 2023년 7월 3일
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as this comments strive us to continue the good work.Kind RegardsEugene De Beer

10/10 - 훌륭해요

Lisa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nadine at check in was an absolute Stella star ! Can’t thank her enough
2023년 6월에 1박 숙박함
답변 제공: Eugene 님, 2023년 6월 5일
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as this scoring leaves us positive to continue the good work.Kind RegardsEugene De Beer

2/10 - 너무 별로예요

Shun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A hotel totally lack of hospitality. I paid humble amount of money to them but only to be provided with nothing but disappointment.
2023년 5월에 1박 숙박함
답변 제공: Eugene 님, 2023년 5월 26일
Good Day Hope you very well and safeThank you for taking the time to complete the survey, if you can please provide us with some feedback, on how we can improve on our service and product and why we did not meet your expectations.RegardsEugene

2/10 - 너무 별로예요

Shun

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Eugene 님, 2023년 5월 22일
Good DayThank you so much for taking the time to complete the survey. We see that we did not meet your satisfaction during your stay, can you please give us some feedback on your stay so that we can better our service and product for the future. Kind RegardsEugene De Beer

10/10 - 훌륭해요

Jacob

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A wonderful experience!
Across the board, this was a 5-star experience. The incredible staff are attentive, friendly, and helpful. The room was clean, comfortable, and luxurious. Abubakr at the front desk was particularly helpful in pointing out coffee shops and fun places to visit.
2023년 5월에 1박 숙박함
답변 제공: Eugene 님, 2023년 5월 22일
Good DayThank you so much for this great scoring and comments given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon.Kind RegardsEugene De Beer

10/10 - 훌륭해요

Caralee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Eugene 님, 2023년 5월 22일
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon.Kind RegardsEugene De Beer

4/10 - 별로예요

Claire

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very expensive, over sold, not 4 star. Gym, pool and sauna very disappointing.
2023년 4월에 5박 숙박함
답변 제공: Eugene 님, 2023년 4월 25일
Good Day Thank you so much for your feedback, for us to improve on and we do apologize for the experience you hadWe'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us and we hope to see you again in the futureas we strive to grow and improve dailyRegardsEugene

8/10 - 좋아요

Everton

2023년 4월에 5박 숙박함
답변 제공: Eugene 님, 2023년 4월 25일
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating We hope to see you again in the futureRegardsEugene

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay and attentive staff
Second visit to Cape Town, wanted to stay near Bo Kaap, Kloof Street, Long Street, and near Table Mountain for hiking. A lot to do in the area, very electric, much more of a Cape Town experience than other more touristy areas. Breakfast buffet is pretty incredible. Staff extremely friendly. Nice pool
2023년 3월에 3박 숙박함
답변 제공: Eugene 님, 2023년 4월 4일
Good Day Hope you very wellThank you so must for the amazing review and scoringWe really appreciate this and will even make us do even betterHope to see you again in the futureRegardsEugene

8/10 - 좋아요

Michelle

2023년 3월에 5박 숙박함
답변 제공: Eugene 님, 2023년 4월 3일
Good DayThank you so much for your scoring. We do hope to welcome you back to our hotel again in the near future.Warmest RegardsEugene

10/10 - 훌륭해요

Elizabeth A

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 10박 숙박함
답변 제공: Eugene 님, 2023년 4월 17일
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating and comments with us, And that you had a good experienceWe hope to see you again in the futureRegardsEugene

10/10 - 훌륭해요

Sharolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Treated Us Like Royalty
Our stay was amazing! From the time my family and I arrived, we felt well taken care of! All the staff especially the front desk, breakfast hostess, pool bar attender, Urchins waiter, and concierge provided 5 star service! We will definitely stay here again in the future.
2023년 3월에 4박 숙박함
답변 제공: Eugene 님, 2023년 4월 3일
Good DayThank you so much for your valued feedback and comments. We do appreciate these good comments and to share with the team. These good comments and scores make us even do better. We do hope to welcome you back to our hotel again in the near future.Warmest RegardsEugene

10/10 - 훌륭해요

Wezi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is amazing and the staff are so wonderful, friendly and just so helpful. Makes your stay really great
2023년 2월에 4박 숙박함
답변 제공: Eugene 님, 2023년 3월 17일
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

10/10 - 훌륭해요

Nadiyah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hyatt is in a great location in Capetown
2023년 2월에 4박 숙박함
답변 제공: Eugene 님, 2023년 3월 17일
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 2월에 6박 숙박함
답변 제공: Eugene 님, 2023년 3월 3일
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
1. Kom en timme före incheckningstid - fått vänta 1,5 timme på incheckningen. 2. Dåligt organiserat frukost. 3. Farligt att gå ut på kvällen i området, så räkna med extra kostnader för uber/bolt/ taxi. Har förväntat mig mer av Hyatt.
2023년 2월에 6박 숙박함
답변 제공: Eugene 님, 2023년 3월 3일
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

10/10 - 훌륭해요

Allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the staff members at the hotel were incredibly friendly & helpful. We got to know quite a number of them & they took special care to remember things we liked & gave us great suggestions on things to do & places to go.
2023년 2월에 7박 숙박함
답변 제공: Eugene 님, 2023년 3월 3일
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Worst part of Cape Town trip
It was extremely terrible. I tried to call the reservation desk two days prior to checking in. No answer. Then upon checking in we were given a room with a bathroom that looked like it was made for a hospital room, not a 5 star hotel. There was no curtain and as a result the shower water soaked the whole bathroom floor which was a huge slipping hazard. The sink was a small hole in the wall. The bath gel, shampoo and conditioner came in very very small bottles. Barely enough for one person, let alone two. Which you pay more money for 2 ppl occupancy. The in room dining menu was no where to be found. In room fridge was empty except for 2 bottles of water. We had to call and ask for bedroom slippers and bathrobes. They said they do not provide this unless guest specifically requested it. They were also missing a hair dryer. I assume this should be standard in a 5 star hotel. But it was missing from the room. Calling down to concierge, in room dining and housekeeping was a nightmare. Absolutely no one answered. Only reception was answering their phones. And when talking to reception, their response was so slow. I ended up going down myself to order in room dining because even though they promised to get back to me, they didn't (i waited 30 minutes). Hotel promised to make it up to me, but poor communication between the hotel staff just ended up with confusion, more problems and almost renegging on what was previously promised to me. Extremely terrible hotel.
2023년 2월에 3박 숙박함
답변 제공: Eugene 님, 2023년 3월 3일
Dear Guest we are sorry to hear that your stay at the hotel was not what you expected. We have taken note of all your points raised and shared it with the relevant departments. Please let us know if there is anything else we can assist you with. Hyatt Regency Cape Town.

10/10 - 훌륭해요

Srdan

2023년 2월에 1박 숙박함
답변 제공: Eugene 님, 2023년 3월 17일
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

8/10 - 좋아요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 11박 숙박함
답변 제공: Eugene 님, 2023년 3월 17일
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

2/10 - 너무 별로예요

Jacobus

2023년 2월에 1박 숙박함
답변 제공: Eugene 님, 2023년 2월 18일
Good Day Hope you very well and safeThank you for the scoring can you please give us some feedback to improve our service.We hope to see you again in the futureRegardsEugene

8/10 - 좋아요

Thomas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 16박 숙박함
답변 제공: Eugene 님, 2023년 2월 18일
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 5박 숙박함
답변 제공: Eugene 님, 2023년 2월 18일
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 - 훌륭해요

Sandra

2023년 2월에 4박 숙박함
답변 제공: Eugene 님, 2023년 2월 18일
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

2/10 - 너무 별로예요

david

2023년 1월에 2박 숙박함
답변 제공: Eugene 님, 2023년 2월 18일
Good Day Hope you very well and safeThank you for the scoring can you please give us some feedback to improve our service.We hope to see you again in the futureRegardsEugene

4/10 - 별로예요

Marina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
I was really disappointed with the apparent lack of care to real customer service. The stand up lamp was broken in our room. The telephone hand set was not working properly, the sliding door between the bedroom, bathroom was stuck. Obviously the room was not checked before our arrival. The first call for help was forgotten until I so complained with a second call. The lamp and handset were removed never to be seen again. We were never advised about the elevator in the hotel to the parking garage underground and when coming back one night, we were concerned for our safety that we had to walk from the parking garage outside to the hotel front door. We were thereafter told about the internal elevator by the independent travel desk. The staff were polite and seemed to be doing a good job but obviously not good enough.
2023년 1월에 2박 숙박함
답변 제공: Eugene 님, 2023년 2월 18일
Good Day Thank you so much for your positive feedback, for us to improve on and we do apologize for the experience you hadWe'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us and we hope to see you again in the futureas we strive to grow and improve dailyRegardsEugene