The problem you have experienced is not related to the hotel. The transfer you purchased from expedia is an expedia-related issue, so we cannot help.

thank you

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Thank you very much for taking the time to write about our property.

Thank you very much for taking the time to write about our property.

We are sorry for this situation, some guests can speak a little loudly, sometimes there are problems like this in full seasons.

The pictures on our website are exactly the hotel pictures. It is not right to give such false information. The reservation you have made is the economy room. If you had paid 10 € extra and bought a standard room, you would not have faced such a situation, we are sorry for this situation.

Even a coffee is chargeable as reservations are not all inclusive. unfortunately

Thank you very much for taking the time to write about our property.

thanks

Thank you very much for taking the time to write about our property.

Thank you very much for taking the time to write about our property.

bu puanı neden verdiniz anlamış değiliz yerimiz kalmadığı için sizi misafir edemeyeceğimizi söyledik ve ücretinizi geri iade ettik bu durum içinde sizden özür diledik otelimizde konaklamadığınız halde bu puanı vermeniz gerçekten bizi üzdü

Thank you very much for taking the time to write about our property.

Thank you very much for taking the time to write about our property.

Thank you very much for taking the time to write about our property.

Do you believe what you say by yourself, this is nothing but scribbling on the hotel. This service is too much for the money you pay. How can you not have water and electricity in a hotel? There is a 24-hour receptionist, you could ask for help.

Thank you very much for taking the time to write about our property.

thank you

thank you

Thank you very much for taking the time to write about our property.

Thank you very much for taking the time to write about our property.

Thank you very much for taking the time to write about our property.

thanks

Thank you very much for taking the time to write about our facility.

Thank you very much for taking the time to write about our facility.

Thank you very much for taking the time to write about our facility.

sultan palace hotel team, we are sorry for your dissatisfaction. If you could write more clearly the situations you are not satisfied with, we could do our best to correct it.

Thank you very much for taking the time to write about our facility.

Thank you very much for taking the time to write about our facility. Please be assured that we will consider your suggestion.

We're sorry for the negative situations you have experienced. We can be sure that we will address these problems.We're happy to give you the best service. Best regards

Thank you very much for taking the time to write about our facility.