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홀리데이 인 메이드스톤-세븐오크스, IHG 호텔 여행 후기

3.5 out of 5
홀리데이 인 메이드스톤-세븐오크스, IHG 호텔
London Road, Wrothan Heath, Sevenoaks, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 582개 이용 후기 중 192개" "
평점 8 - 좋아요. 582개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 582개 이용 후기 중 88개" "
평점 4 - 별로예요. 582개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 582개 이용 후기 중 20개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

YEUNKWAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

Jon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 4월 12일
Dear JonThank you for rating your stay. I hope we can welcome you back again soon.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 3월 19일
Dear PatriciaThank you for your 5 star rating. I do hope we can welcome you back again soon.

4/10 - 별로예요

poonam

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff were brilliant and helpful. Our room left a lot to be desired. It was so shabby and outdated. There was dust everywhere and there were so many stains on the wall. If we were staying longer than 2 nights I definitely would have complained. We were in a family room of 2 double beds and a single sofa bed, the room was spacious but unfortunately the bathroom was so tiny, it just didn’t make sense. As above, the staff were helpful and kind and the breakfast was delicious. We made use of the swimming pool, jacuzzi and sauna but unfortunately we encountered so many plasters in the pool and the jacuzzi had yellow stains. I honestly felt sick seeing this. Will not be returning again.
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 3월 15일
Dear poonamThank you for taking the time to review your stay. I'm so glad you found the staff so helpful.I'm sincerely sorry for the issues you experienced in your room and the leisure club. We will be reviewing these with the department managers. I do hope it will not deter you from staying with us again.

8/10 - 좋아요

Donn

연인과의 여행
좋아요: 직원 및 서비스
Staff were super but room tired but operations manager knew and renovation in progress
2024년 3월에 3박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 3월 14일
Dear DonnThank you for taking the time to review your stay. I'm so glad you found the staff so great, and do hope we can welcome you back again soon.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property looked modern and well kept. The only issue we had was there are no lifts and it was quite a hike with luggage to our room on the second floor. We would stay again.
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 2월 29일
Dear PaulThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift, but we do always have staff on hand to assist with luggage. We look forward to welcoming you back.

8/10 - 좋아요

Abdelkrim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was nice. The food surged was not inclusive. The meat was not Halal or kosher. The bathroom was outdated
2024년 2월에 4박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 2월 29일
Dear AbdelkrimThank you for taking the time to review your stay, I do hope we can welcome you back again soon.

8/10 - 좋아요

Joanne

가족 여행
별로예요: 숙박 시설 상태 및 시설
Our stay was very nice. We liked the pool and hot tub. The gardens were nice . All the staff we met were extremely pleasant and warm and friendly. The breakfast we very good. The fresh pancake machine was loved by my children! Our room was very ‘tired’ . All definitely needs revamping, which the note explained was underway in the rest of hotel. But bedswere comfy, tv worked, wifi ok. Wed stay again when needs arise to be in Kent again.
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 2월 19일
Dear JoanneThank you for taking the time to review your stay and for your feedback. We look forward to welcoming you back.

10/10 - 훌륭해요

Kurt

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a very nice hotel and for the price it was, I couldn’t have asked for better! 5* from me
답변 제공: Holiday Inn 님, 2024년 2월 19일
Dear KurtThank you for your lovely feedback. So glad you enjoyed your stay and hope we can welcome you back again soon.

10/10 - 훌륭해요

Matt

단체 여행
Was lovely and quiet and breakfast was also great
2024년 2월에 2박 숙박함
답변 제공: Holiday Inn 님, 2024년 2월 5일
Dear MattThank you for your lovely feedback. I'm glad you enjoyed your stay and do hope we can welcome you back again soon.

8/10 - 좋아요

Cornelia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ho soggiornato in questa struttura con la mia famiglia per 2 notti. Abbiamo apprezzato la cordialità e l'efficienza di tutto lo staff che abbiamo incontrato.
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 1월 15일
Dear CorneliaThank you for reviewing your stay. I'm glad you found the staff so friendly and do hope we can welcome you back again soon.

2/10 - 너무 별로예요

Patricia

2023년 12월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 1월 15일
Dear PatriciaI'm sincerely sorry your stay did not live up to expectations. Please do contact the hotel directly if you would like to discuss further.

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 1월 10일
Dear DeniseThank you for rating your stay. I do hope we can welcome you back again soon.

2/10 - 너무 별로예요

Kellie

아이를 동반한 가족 여행, 가족 여행
Is not for disabled , no ramps all stairs no lift absolutely terrible, room was dirty, got glass stuck in my foot that was left on bathroom floor on arrival, bath was filthy dirty , absolutely disgusting attitude from staff , 1 young girl at reception was the only one who wanted to help
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 1월 8일
Dear KellieThank you for your review.I am sincerely sorry you felt it was not for disabled. We do have a ramp at the front entrance and we do have 2 accessible rooms. I am sincerely sorry you got glass in your foot and you found the bathroom dirty, we will be reviewing this with the team. Please do contact the hotel directly if you would like to discuss further.

10/10 - 훌륭해요

Hazel

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2024년 1월 26일
Dear HazelThank you for rating your stay. I do hope we can welcome you back again soon.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 2일
Dear WilliamThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

8/10 - 좋아요

Ali

2023년 12월에 2박 숙박함
답변 제공: Holiday Inn 님, 2023년 12월 27일
Dear AliThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

10/10 - 훌륭해요

Jane

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Service excellent food lovely. The only downside was room seemed a little tired in areas i.e bathroom, window shutters, desk chair but everything was clean and in order good and a great coffee station.
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 12월 27일
Dear JaneThank you for your lovely feedback.We are currently in the middle of a bedroom refurbishment and do hope that we can welcome you back again soon.

2/10 - 너무 별로예요

Marie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pay for parking to stay in a Mouldy smelling room
Room smelt like blue cheese. Room was freezing on arrival and could only put heating on for an hour at a time. Dated and in much need of a refurbish. Carpet stained, bathroom dirty and marked. Cheapest toilet roll ever! Beds were comfortable and bedding was clean but the pillows and duvet were old and smelly underneath so wasted really. Reception staff were polite and in general reception area smelt and looked clean and fresh. Down side please not you have to pay parking to stay in their hotel!! Overall steer clear
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 12월 27일
Dear MarieThank you for taking the time to review your stay. I'm sorry it did not live up to your expectations.

8/10 - 좋아요

Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great staff and hotel to stay at
The staff at the hotel are amazing very friendly and helpful throughput out stay. We had a baby and room was setup with crib and good enough space in the room overall and nice little gift pf chocolate bar and water when you arrive is a nice tpuch. Breakfast was great lots of choice of hot/cold food. Some parts of room need a little bit of work such as painting and maybe change the mirrors etc. But very small details and we got a quiet room and slept very well, we were very happy.
2023년 11월에 2박 숙박함
답변 제공: Holiday Inn 님, 2023년 12월 27일
Dear CharlotteThank you for your lovely feedback. We are in the middle of a bedroom refurbishment at the hotel and do hope we can welcome you back again soon.

4/10 - 별로예요

Mark

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
place needs money spent on it in the rooms and doors that don't slam shut
2023년 12월에 3박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 19일
Dear MarkThank you for your feedback. We are currently in the middle of a rooms refurbishment, and I do hope we can welcome you back in the new year.

8/10 - 좋아요

Danny

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 19일
Dear Danny Thank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

4/10 - 별로예요

Paul

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 19일
Dear PaulThank you for rating your stay. Please do contact the hotel if you would like to discuss further.

8/10 - 좋아요

John

출장 여행
좋아요: 객실의 편안함
Decent hotel for price
2023년 10월에 3박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 15일
Dear JohnThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

6/10 - 괜찮아요

Nigel

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overnight stay
Bathroom needed a refurbishment and difficult to find. Bed and pillows seen better days but staff were very good and overall it was good value for money.
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 14일
Dear NigelThank you for taking the time to review your stay. Our rooms are currently in the middle of a refurbishment program with the bathrooms due to be refurbished next year. I do hope we can welcome you back again soon.

10/10 - 훌륭해요

Eddie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Good clean hotel. Only a short wait to check in. Room comfy and clean. Good variety on menu.
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 14일
Dear EddieThank you for taking the time to review your stay. So glad you enjoyed it and found it comfortable. I hope we can welcome you back again soon.

10/10 - 훌륭해요

Carl

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 14일
Dear CarlThank you for rating your stay. I do hope we can welcome you back again soon.

8/10 - 좋아요

Derek

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Rather dated
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 7일
Dear DerekThank you for taking the time to review your stay.We are currently in the middle of a refurbishment programme for our rooms, and hope to have this finished by middle of next year. I do hope you will consider staying with us again.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Couldn't pay me to stay.
Not great. The first room the door didn't lock, and the 2nd room was just as gross as the first. The bathroom looked and felt grubby and the walls and carpets were covered in stains and questionable marks.
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 7일
Thank you for your feedback. I'm sincerely sorry there were problems with the lock in your first room, and neither room lived up to your expectations.We are currently in the middle of a refurbishment programme and all of our rooms will be refurbished by the middle of next year. I do hope you will consider staying with us again once our refurbishment is complete.

6/10 - 괜찮아요

E

2023년 11월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 7일
Dear EThank you for rating your stay.

10/10 - 훌륭해요

Miss K

2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 15일
Dear Miss KThank you for taking the time to rate your stay. I do hope we can welcome you back again soon

10/10 - 훌륭해요

Deborah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good hotel with excellent staff.
The room was clean, nicely made up and had good facilities provided for the stay. The downside was the cleanliness of the bathroom, not down to the cleaners but more needing an upgrade due to mouldy grout and rusty taps etc. The hotel in general was clean and had lovely facilities. The staff were very friendly and very helpful too, they make the hotel great!
2023년 11월에 3박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 11월 24일
Dear DeborahThank you for your lovely review and feedback. The hotel is currently undergo a room refurbishment and I do hope we can welcome you back again soon.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 11월 24일
Dear VictoriaThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

10/10 - 훌륭해요

Philip

2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 12월 7일
Dear PhilipThank you for rating your stay. I'm glad you enjoyed it and hope we can welcome you back again soon.

8/10 - 좋아요

John

2023년 10월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 11월 24일
Dear JohnThank you for taking the time to rate your review. I do hope we can welcome you back again soon

10/10 - 훌륭해요

Patricia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent space in the room, especially for a family. Excellent room service, provision of clean towels, tea, coffee etc. Appreciated bath robe and towelling footware. Good strong handles around the bath for easy access to the shower. Shower was difficult to turn off, but help from staff was quick.
2023년 10월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 31일
Dear PatriciaThank you for your lovely review. I'm so glad you and your family enjoyed your stay. I do hope we can welcome you back again soon.

10/10 - 훌륭해요

Meng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 10월 30일
Dear MengThank you for your 10 out of 10 rating. I'm glad you enjoyed your stay and hope we can welcome you back again soon.

8/10 - 좋아요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Alreight
Nice location, good breakfast
2023년 10월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 10월 18일
Dear JeremyThank you for taking the time to review your stay. I hope we can welcome you back again soon.

4/10 - 별로예요

Jon

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 10월 18일
Dear JonThank you for rating your stay. I am sorry it did not live up to your expectations.

6/10 - 괜찮아요

Paul

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Disappointed overall
Hotel ok , staff friendly but very dated hotel . Nothing near worthwhile to go and eat or drink. The biggest thing thst bugged me was paying for parking overnight !, its a hotel !, it should have free parking !. Bar and gym are tiny also. Disappointing overall
2023년 10월에 2박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 16일
Dear PaulThank you for taking the time to review your stay. I'm sorry you were disappointed with it.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 16일
Thank you for rating your stay. Please contact the hotel directly if you would like to discuss further.

6/10 - 괜찮아요

Chris

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The property is showing its age. Carpets in the public corridors are worn, there is may be evidence of a programme to update as there is new carpet in one section. Wasp were present in a high window one corridor which we were assured were being addressed , however as we stayed for 4 nights and there was no change in the situation the urgency was lacking. The restaurant was not open the night we decided to eat in leading to a very busy bar area and guests having to queue to place food orders at the bar. Overall short of IHG's usual standards I'm afraid.
2023년 9월에 4박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 10월 5일
Dear Chris Thank you for taking the time to review your stay and for all your feedback. I am sincerely sorry you felt it not up to standard.We are beginning a bedroom refurbishment program in the hotel later this month.The wasps nest is being dealt with and we have an external contractor dealing with this. I am sorry you felt nothing was being done about the wasps, but I can assure you it was in hand, although I really understand how it must have looked for our guests. Our open style lobby area is where most of guests dine through out the day and in the evening. The actual restaurant is usually only used for breakfast, tours and large functions and I am sorry if you had to queue to place your food orders.I do hope it will not deter you from staying with us again and we can welcome you back soon, especially after we have had our refurb.

10/10 - 훌륭해요

Freddy

2023년 9월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 10월 30일
Dear FreddyThank you for your 5 out of 5 rating. I'm glad you enjoyed your stay and hope we can welcome you back again soon.

2/10 - 너무 별로예요

christine

별로예요: 직원 및 서비스
We travelled from Somerset On our first evening we requested a 19.15 dinner reservation, but were told there were 2 functions on. So 19.45 would be better. We initially sat at a table in the restaurant, however the nearby function were making so much noise that we moved to an outer area close by. We sat at a table waiting to be served. But after waiting over 45 minutes I went to the barman to complain. He apologised and took our order. For the next 40 minutes we sat waiting for our meal. Then we noticed that some people who had sat down much later than us were getting their meals. I immediately complained and eventually our meal arrived along with more apologies. Now to my meal. I had ordered a simple sausage and chips with gravy offer from the menu. When this turned up the plate looked pretty bare. There were 3 very small and somewhat dried out sausages, a small mesh basket with small thinly cut chips (about 20) and a rather large gravy boat which was full to the top, but ridiculously far too much gravy for the meal in question. We looked at the price for my meal which was a ridiculous £16. I could have complained, but by then I was so hacked off I just eat it, because I was so hungry. For the rest of stay we eat in a local pub. Also the next day when we arrived back to our room from a day trip we found it had not been made up. Reception just brushed it off by saying thanks we will tell housekeeping Please let the manager see these comments. Colin Wakeman
2023년 9월에 3박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 2일
Dear Colin WakemanThank you for your feedback. I'm sincerely sorry for the issues you experienced. We will be reviewing these with our manager and team. Please do contact the hotel directly if you would like to discuss further.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for stop over
Great hotel for a stop over. Room adequate but I wish hotels in general would get rid of the “empty smell” as if it had not been lived in for months….
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 10월 2일
Thank you for taking the time to review your stay. I hope we can welcome you back again soon.

8/10 - 좋아요

suzanne

2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 29일
Dear suzanneThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Go Jap event at Brands Hatch
Great room, great shutters, more plugs for devices would be good
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 9월 26일
Dear Go Jap event at Brands HatchThank you for reviewing your stay. We have a refurbishment program due to take place for our bedrooms where we plan to get more plug sockets.

10/10 - 훌륭해요

Robert

2023년 9월에 1박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 25일
Dear RobertThank you for taking the time to rate your stay. I do hope we can welcome yo back again soon.

4/10 - 별로예요

Michael

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Tired and tatty rooms. Freezing.
The hotel seemed inviting and the staff seemed nice. When I arrived in my room the decor was tatty and the furniture was poor icluding the leather desk chair that was very worn and the marks on the walls and decor was poor. The swimming pool also felt run down with head rests in the jacuzzi also in poor discoloured condition. Making the place feel dirty. The rooms had been centrally operated bythe hotel with heating and it was freezing. I asked for a heater and I switched it on and left the room whilst the room heated up but room service then switched it off and the room was freezing. It was very disappointing and i finished my stay early by checking out the night before.
2023년 9월에 2박 숙박함
답변 제공: Holiday Inn 님, 2023년 9월 22일
Dear MichaelThank you for taking the time to review your stay. I am sincerely sorry for the issues you experienced. We will be reviewing your feedback with the team.

10/10 - 훌륭해요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Holiday Inn Maidstone Sevenoaks 님, 2023년 9월 21일
Dear IanThank you for rating your stay. I'm glad you enjoyed it and hope we can welcome you back again soon.