외관

힐튼 가든 인 볼티모어/화이트 마쉬 여행 후기

3 out of 5
힐튼 가든 인 볼티모어/화이트 마쉬
5015 Campbell Boulevard, Baltimore, MD

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 982개 이용 후기 중 463개" "
평점 8 - 좋아요. 982개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 982개 이용 후기 중 122개" "
평점 4 - 별로예요. 982개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 982개 이용 후기 중 64개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Stacy, we're thrilled to hear that you appreciated the Hilton Garden Inn Baltimore White Marsh's prime location. Thank you for sharing your experience and we hope to welcome you back soon!

10/10 - 훌륭해요

Michele

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really great stay!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Michele, we're thrilled to hear you enjoyed your stay at Hilton Garden Inn Baltimore White Marsh. It always delights us to learn that our guests had a wonderful time with us. We hope to see you again soon!

6/10 - 괜찮아요

Mallory

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thank you for the feedback, Mallory.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 - 좋아요

Eric

좋아요: 직원 및 서비스
Very nice stay for the two days with my daughter for a soccer tournament. The bathroom wasn’t the nicest, and the tv was small, but otherwise, a comfortable weekend.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Eric, it's great to hear that you and your daughter enjoyed your stay at Hilton Garden Inn Baltimore White Marsh during the soccer tournament. We're sorry to hear that certain aspects of the room weren't entirely to your expectations. We constantly aim to improve our guest experience and your feedback is valuable in this endeavor. Thank you for sharing your experience, and we're looking forward to the opportunity to host you again in the future.

10/10 - 훌륭해요

Gregg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t expect to have to pay for parking but otherwise this hotel was very nice and clean. Smelled weed everywhere in the hotel but that is becoming normal in Maryland since it was legalized.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Gregg, thank you for sharing your experience at Hilton Garden Inn Baltimore White Marsh. We're pleased to know that you found our hotel nice and clean. In regard to the smell, we duly note your feedback as we continuously strive to meet guest expectations. Despite some of the unexpected aspects of your stay, it's gratifying to know that overall, you had a pleasant stay with us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Bernard

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Bernard, thank you for your rating! We're thrilled you had a great visit at the Hilton Garden Inn Baltimore White Marsh. We hope to welcome you back soon!

8/10 - 좋아요

Zoeann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is very old and needs updating. Was convenient to shopping and events.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Zoeann, thank you for taking the time to share your experience. We value feedback like yours as we are constantly striving to enhance our services. It's fantastic to know Hilton Garden Inn Baltimore White Marsh was conveniently located for your shopping and events needs. Regarding the need for updates, we assure you that steps are being taken to modernize while preserving the feel of the hotel. We hope to have the chance to provide you with an even better experience next time.

6/10 - 괜찮아요

Walter

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
M
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
We appreciate the feedback, Walter.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 - 좋아요

Kianna

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Thanks for the 4/5 rating, Kianna!We're thrilled you enjoyed your time at Hilton Garden Inn Baltimore White Marsh so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 - 좋아요

Zola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is lovely, however, the rooms decor is dated and could use an upgrade and paint touch up in areas throughout the room, like the bathroom and ceiling.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Zola, it's heartening to know you appreciated the charm of the Hilton Garden Inn Baltimore White Marsh. Your input about the room interiors and maintenance needs have been taken note of. Our goal is always to provide a pleasing environment, and your feedback will help us tremendously in our ongoing renovations. We appreciate your help in creating a better future experience.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Michael, thank you for taking the time to share your feedback. At Hilton Garden Inn Baltimore White Marsh, we're pleased that your stay met expectations, even though your review didn't contain specific details. Your positive rating speaks volumes and we hope to welcome you back again in the future.

4/10 - 별로예요

Patricia

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is great and friendly. Room was clean, bed was super confortable.. But I had a horrible experience due to a huge amount 9f noise, people partying on the rooms and chatting, laughing, screaming on the corridor until 4 am. At some point I had to go to the corridor to complain. Staff was not aware and did nothing. I paid for a hotel room to have a nice night 9f sleep with my daughter that had a competition Sunday early morning, and had barely slept! A nightmare!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Patricia, we appreciate your feedback and are glad to hear that you found our team members helpful and friendly, and your accommodation comfortable. It's unfortunate to hear about the disruptions you experienced during your stay. We aim to provide a peaceful environment for all our guests, and we regret that this was not the case. Rest assured, we take all feedback seriously and will address the matter. We hope to have the opportunity to make your next stay more satisfactory.

6/10 - 괜찮아요

xavier

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In my opinion, the property itself and its staff was outstanding, my only few issues were that the rooms needs to be updated, and breakfast should be free, i believe that i paid enough for my stay that at least i could've had an good free breakfast, when there are hotels across the street that does so.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Xavier, we appreciate your positive recognition of our team members. However, it's disappointing to hear the aspects of your stay such as the rooms and breakfast didn't meet your full expectations. Please know we consistently reconsider our pricing and amenities based on guest feedback. Your comments are valuable and will be considered in our ongoing improvements. We hope you’ll give us another chance to enhance your experience.

6/10 - 괜찮아요

Bruno

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
We appreciate the feedback, Bruno.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 - 좋아요

Kathleen Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Kathleen, thank you for your rating of Hilton Garden Inn Baltimore White Marsh. We're pleased to see you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

Matthew

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Matthew, thank you for your rating. It seems your stay with us may not have fully met your expectations. We value all feedback and invite you to share any specific concerns to help us improve future stays. We hope to welcome you back to enhance your experience.

8/10 - 좋아요

Theodore

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Theodore, thank you for your 4-star rating. Your feedback is appreciated. We're happy to know that your stay at Hilton Garden Inn Baltimore White Marsh met your expectations. We hope to continue being your choice of hotel on your next visit.

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
David, it's wonderful to hear you had a great experience at the Hilton Garden Inn Baltimore White Marsh. We genuinely appreciate your high rating and thank you for making us your choice of stay. Our team members look forward to welcoming you back on your next visit!

6/10 - 괜찮아요

shakyra

연인과의 여행, 출장 여행
좋아요: 청결 상태
When they have an event there is no parking for the guest that pay to stay. And for the second time I have stayed there housekeeping has come knocking on my door at 10 when I have a do not disturb sign on my door. Check out is not until 12..
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Shakyra, it's regrettable to hear about the inconvenience you experienced with parking during an event and the early morning interruption from our team. We aim to provide a comfortable stay for all of our guests, and your feedback will help us improve. It's our hope that, regardless of these issues, you managed to enjoy your time in Baltimore and we look forward to having the opportunity to serve you better in the future.

8/10 - 좋아요

Susan 님, salem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t like the loud noise from the fan when the heat was turned on.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Mark

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Mark, your rating suggests there might have been some aspects of your visit that didn't meet your expectations. We'd value the opportunity to learn more about your experience and seek ways to improve. Please feel free to share specific feedback directly with our team. Your perspective matters to us. We hope for the chance to serve you better in the future.

10/10 - 훌륭해요

melissa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at this hotel immensely. I was supposed to stay for four days and ended up here for 6! OG the waitress is a doll and made me feel at home. Jessica , Jeff , Rusty and everyone else there are amazing. Thank you for everything and I will be back. Melissa
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Saundra V.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the breakfast. I really wish there was better lighting in the parking lot and especially on the side of the building.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel will definitely stay again
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only stayed to swim in the pool but honestly it’s one of my favorite hotels almost literally the only one I book. I love it here!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Laura

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kennard

2023년 11월에 3박 숙박함

8/10 - 좋아요

Bert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Crysta

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Joshua

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the quiet and relaxing atmosphere 😌
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스
별로예요: 청결 상태
Great place. A little dated and could of been a little cleaner. Overall a good value.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Patricia

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property was nice and night desk clerk was fine. But there was hair on the blanket that was on the bed and the keurig in the room was dirty. But the morning desk clerk said the one in the lobby was clean because they clean it everyday.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Jeffrey

아이를 동반한 가족 여행
Unfortunately, we had a rough stay. The halls reeked of pot, both nights we intended to stay had big events, and we ended up leaving early because of how noisy the hotel was overall and particularly loud neighbors. This hotel has an event center, which was a surprise (now I know to always look). We just wanted a quiet place to stay to visit friends. When we checked out early, they didn't offer anything other than to move us to a different floor. We will definitely not be staying here again.
2023년 11월에 2박 숙박함
답변 제공: Jessica 님, 2023년 11월 6일
Hi Jeffrey, I saw you last night when you checked out early. I am again very sorry for the neighbors and the events being loud. After you left, we did give you a discount on the room. I would have emailed the receipt to you, but I did not have your email address on file. If you would like a copy of the receipt just reply to this with your email address.

8/10 - 좋아요

Ryland

2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Stasi

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Sad stay at a Hilton!
The hotel lobby was fabulous. As was the service. Thre room itself was ok, but the bed was hard and made noise when you moved. The filters in the ac unit we’re very dirty, caused my husband to need his inhaler. It was not quiet, and when the pool was open we could hear all the noise from it. We will not be staying at this hotel again.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was very clean
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

greg

출장 여행
좋아요: 직원 및 서비스
Need new bedding and sheets
Hotel is borderline out dated and common hallways need to improve cleaning / vacuuming. Room had traces of dog hair and bedding was worn. Comforter cover had holes and pillows were worn
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Joy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Dining staff were very rude and poor customer service
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

shakyra

연인과의 여행
좋아요: 청결 상태
Everything was fine other than at check in I waited over 5 mins for someone to come to the desk. my last day when your trying to sleep and it’s 7AM and you have people slamming doors for an hour. The bathroom was not stocked properly. The shower gel was empty and I had a conditioner by the sink where the lotion was supposed to be.
2023년 10월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 10월 15일
Thank you for your feedback. I apologize for the wait you experience while checking in. I have shared your comments with our housekeeping staff concerning the bulk amenities. We hope you have a great day.

4/10 - 별로예요

Nora

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

Maribel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Helpful staff
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

tierra

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
It was nice overall. Would stay again
2023년 9월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 10월 15일
Thank you for your feedback. We look forward to having you as a guest again.

4/10 - 별로예요

Tamara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Jennifer 님, 2023년 10월 15일
Thank you for your score, we are happy to have had you as a guest. Have a great day.

10/10 - 훌륭해요

Ilona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Lovely property. Very clean and comfortable. Friendly staff.
2023년 9월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 10월 15일
We are so happy that you enjoyed your stay!

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 10월 15일
We love getting 10's! Thank you and we hope to have you as a guest again!

8/10 - 좋아요

Tarja

2023년 9월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 10월 15일
Thank you for staying with us, we hope you enjoyed your stay.