로비

더블트리 바이 힐튼 리치먼드 - 미들로디언 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 800개 이용 후기 중 363개" "
평점 8 - 좋아요. 800개 이용 후기 중 227개" "
평점 6 - 괜찮아요. 800개 이용 후기 중 102개" "
평점 4 - 별로예요. 800개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 800개 이용 후기 중 50개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Dorothy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room had an old musty smell. It was not pleasant to sleep in.
2024년 3월에 1박 숙박함
답변 제공: Cody 님, 2024년 3월 12일
Hi, Dorothy. Thank you for taking the time to leave us a review. Feedback from valued guests like you helps us to improve. We take feedback given to us very seriously. We are sorry you did not have a pleasant experience with us. This is certainly not the standard we strive to provide to our guests. In the future, please bring this to our attention so that we can move you to a room you find to be more pleasant and comfortable. We sincerely apologize for this experience. We hope you will give us another chance to deliver the experience we aim to. Please mention this to the front desk upon arrival and we will ensure you are completely satisfied.

6/10 - 괜찮아요

nicole

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room was dated or looked worn. also paying for parking seemed excess i’m sure i have paid for parking in the past.
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 25일
Hi, Nicole.Thank you so much for taking the time to leave us a review. Feedback from valued guests like you is what helps us to improve. We're sorry that you did not have a 5-star experience with us. We are starting renovations to our hotel this year, so we hope the things you found to be dated will be refreshing instead! Our parking charge is relatively new, so we are sorry that caught you off guard. Thank you again for your review. We are glad you chose to stay with us at the DoubleTree and hope you choose to stay with us again in the near future.

6/10 - 괜찮아요

Dawn

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really old and asked for no pet floor and that didn't happen also smelled smoke from the other levels
2024년 2월에 1박 숙박함

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Solid hotel choice if you are staying in Midlothian.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

NATHALIE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Deborah

2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Chetric

출장 여행
좋아요: 직원 및 서비스
Staff service was great but the room I felt like it needed updated. Room 218 bathroom fan sounded like the bearing was going to fly apart, all the furniture in the room looked like it's 20 years old and beat up, and the bath tub I think should be a walk in tub in every room.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

eric

2023년 11월에 3박 숙박함

6/10 - 괜찮아요

kristy

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Keycards didn’t work at one entrance; clearly room wasn’t vacuum, fridge was unplugged. Mid afternoon housekeeping kept letting doors slam so don’t plan to nap. Took about an hour for “room service” which ended up calling and saying we had a pick up ourselves @ 11:40pm! Overall, I’d stay again but not my first choice by a long shot.
2023년 11월에 3박 숙박함

4/10 - 별로예요

Charlene

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dated with a stale smell. Housekeeping did not clean our room as requested. We had to ask for towels & toilet paper. The fan in the bathroom was filthy, so it did not circulate at all. The coffee in the lobby was cold @10:00am It was not the standard that I am accustomed to.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has a nice common area and breakfast area, full service bar. Many hotels no longer have them, this was a welcome sight.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Incredible staff, very helpful. Room was very dark, especially the bathroom needs more light.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Christopher

가족 여행
Simply not a good experience all around. Struggled to get room service. Bar service not good. Beds are way too small. I mean really they couldn’t spend the money to have queen beds instead of full size. Only positive was front desk staff where polite and friendly.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Kathryn

2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Terry

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I made reservations mouth’s ago for the tattoo convention and when we got there they said our reservations was canceled!!!!!! As a tattoo artist this sucks I won’t be back
2023년 10월에 1박 숙박함

8/10 - 좋아요

Denis James

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Katharine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Matt

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Check in was terrible
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Katharine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Xiomara

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first visit to Virginia. We were there for a fencing tournament for our grandson. We couldn't have chosen a better hotel. We are very pleased. Definitely, our chosen hotel in Virgina for the future tournaments.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Jonathan

2023년 9월에 1박 숙박함

8/10 - 좋아요

raymond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was nice and property is in a good location. just feels a little tired and in need of a facelift.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay!
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff here is amazing. I always feel well taken care of.
2023년 8월에 4박 숙박함
답변 제공: Jas 님, 2023년 9월 5일
Dear Anonymous,Thank you so much for taking the time in sharing your experience here at the Doubletree Richmond-Midlothian! We are glad we were able to accommodate your needs and we look forward to welcoming you back!

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BOOK THIS AT OUR OWN RISK! You have been warned!
DO NOT BOOK HERE! outdated is one thing, filthy is another! This place is gross! Hilton should be a shamed of the fact that this hotel (a franchise) bears their name. Third world countries have better hotels. Owners have no pride of ownership! $29.95 a night would be too much!! The carpet hasn’t been replaced in at least 30 years. The bed shirt was filthy and was on correctly. Wore my socks. Would have left if it wasn’t prepaid and my family wasn’t exhausted from travel.
2023년 8월에 1박 숙박함
답변 제공: Jas 님, 2023년 8월 31일
Dear Jennifer,Thank you for taking the time to share your recent experience her at our property. Your feedback is extremely important to us. It is our goal to exceed the expectations of all of our guests and it is clear we fell short during your stay. Please accept my sincere apologies for not meeting your expectations and know that I have reviewed your feedback with my Executive Housekeeper to address the cleanliness issues you experienced during your recent stay with us. Our hotel will be undergoing renovations at the end of 2023 to give our guests a better experience than ever before. We are convinced that our upcoming refresh will make your future stays with us even more enjoyable. We do hope you will stay with us next time you are in the area and give us the opportunity to make your stay memorable.

6/10 - 괜찮아요

Nephateria

가족 여행
좋아요: 직원 및 서비스
Stay was ok, beds are hard
2023년 8월에 1박 숙박함
답변 제공: Jas 님, 2023년 8월 9일
Dear Nephateria,Thank you for taking the time in sharing your experience of your stay. All feedback is important as we continually work to improve our guest experiences and amenities. We are expected to go through a full renovation later this year to provide all our guests with a better stay experience. We are convinced that our upcoming refresh will make your future stays with us even more enjoyable. We hope you will consider staying with us again in the future.

6/10 - 괜찮아요

Chenoweth

좋아요: 청결 상태, 직원 및 서비스
Hotel was a lean but dated… every conversation or action was easily heard from inside of room loud guest thin walls made for a miserable night while trying to sleep
2023년 7월에 1박 숙박함
답변 제공: Jas 님, 2023년 7월 25일
Dear Chenoweth,Thank you for taking the time in sharing your experience here at the DoubleTree Richmond-Midlothian. I sincerely apologize for the noise disturbance you've encountered during your visit. I have reviewed your feedback with my team, and we are excited to share that we are expected to go through a renovation at the end of the year! We hope you will consider staying with us in the future.

10/10 - 훌륭해요

Turone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
not my 1st time staying at this location, i stay there bcuz i enjoy staying at any Double Tree hotel. I would suggest that they shampoo the carpets at least twice a month
2023년 7월에 1박 숙박함
답변 제공: Jas 님, 2023년 7월 25일
Dear Turone,Thank you so much for taking the time in sharing your recent visit here at the DoubleTree Richmond-Midlothian. Your feedback truly helps us as we continually work to improve our guests' experiences and amenities. I have reviewed your feedback with our housekeeping team to address the cleanliness of our carpets. We look forward to welcoming you back in the near future!

4/10 - 별로예요

Julie

2023년 7월에 1박 숙박함
답변 제공: Jas 님, 2023년 7월 11일
Dear Julie,Thank you for taking the time in giving us a review. Is there anything further we could have assisted with during your stay that could have warranted us a 10/10 rating? All feedback is appreciated as we continually work to improve our guests' experiences. We hope you consider staying with us again in the future.

8/10 - 좋아요

Greg

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Jas 님, 2023년 7월 10일
Dear Greg,Thank you for taking the time to give us a review! Is there anything further we could have assisted with during your stay that could have warranted us a 10/10 rating? All feedback is appreciated as we continually work to improve our guests' experiences. We look forward to welcoming you back to the DoubleTree Richmond-Midlothian in the near future!

10/10 - 훌륭해요

Bahador

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Jas 님, 2023년 9월 1일
Dear Bahador,Thank you so much for taking the time in leaving a positive review of your most recent stay here at the DoubleTree Richmond-Midlothian! We look forward to welcoming you back!

2/10 - 너무 별로예요

Daphney

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property is antiquated and outdated. It does not feel or look clean at all. The property needs to be gutted and redone. It should not be a part of the double tree brand.
2023년 7월에 1박 숙박함
답변 제공: Jas 님, 2023년 7월 10일
Dear Daphney,Thank you for taking the time in sharing your experience here at the DoubleTree Richmond-Midlothian. We are sorry we fell short during your stay due to the age of our property. We hope you will consider staying with us again in the future.

8/10 - 좋아요

Chantal

2023년 7월에 1박 숙박함
답변 제공: Jas 님, 2023년 7월 10일
Dear Chantal,Thank you for taking the time to give us a review! Is there anything further we could have assisted with during your stay that could have warranted us a 10/10 rating? All feedback is appreciated as we continually work to improve our guests' experiences. We look forward to welcoming you back to the DoubleTree Richmond-Midlothian in the near future!

10/10 - 훌륭해요

kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and clean room.
2023년 6월에 2박 숙박함
답변 제공: Jas 님, 2023년 6월 21일
Dear Kelly,Thank you for taking the time and sharing your experience here at the DoubleTree in Richmond-Midlothian! We are pleased to know you enjoyed your stay and we look forward to welcoming you back!

8/10 - 좋아요

Tadeus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had access to all the shops within walking distance
2023년 6월에 1박 숙박함
답변 제공: Jas 님, 2023년 6월 19일
Dear Tadeus,Thank you for taking the time in sharing your experience here at the DoubleTree Richmond-Midlothian and your positive review! Is there anything we could have assisted with further during your stay that would have warranted us a 5/5 rate? All feedback is appreciated as we continually work to improve our guests' experiences. Thank you for staying with us and we look forward to welcoming you in the near future!

8/10 - 좋아요

Nekia

좋아요: 청결 상태, 직원 및 서비스
My only issue was the carpet in my room had a slight odor and the rooms have not been renovated in a while.
2023년 6월에 2박 숙박함
답변 제공: Jas 님, 2023년 6월 19일
Dear Nekia,Thank you for taking the time in sharing your experience of your stay. I will follow up with my housekeeping team to address your feedback as we continually work to improve our guest experiences. We are expected to go through renovation in the near future and look forward to welcoming you back. Thank you for choosing our hotel as your home away from home!

6/10 - 괜찮아요

CANDACE

2023년 6월에 1박 숙박함
답변 제공: Jas 님, 2023년 6월 21일
Dear Candace,Thank you for taking the time in giving our hotel a review! Is there anything further we could have assisted with that could have warranted us a 10/10 rating? Any feedback is appreciated as we continually work to improve our guests' experiences and we hope to welcome you back in the future.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it
2023년 6월에 1박 숙박함
답변 제공: Jas 님, 2023년 6월 17일
Dear Kelly,Thank you so much for your feedback and positive review! We look forward welcoming you back in the near future!

10/10 - 훌륭해요

Eduardo

2023년 6월에 1박 숙박함
답변 제공: Jas 님, 2023년 7월 3일
Dear Eduardo,Thank you for taking the time in giving us a 5/5 review! We are very happy we were able to provide you with great service and that you enjoyed your stay! We look forward to welcoming you back to the DoubleTree Richmond-Midlothian.

10/10 - 훌륭해요

Neftali 님, Durham

2023년 6월에 1박 숙박함
답변 제공: Jas 님, 2023년 7월 2일
Dear Neftali,Thank you so much for taking the time in giving us a 5/5 review! We hope to see you again and look forward to welcoming you back at the DoubleTree Richmond-Midlothian.

10/10 - 훌륭해요

Senthil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s clean and good for traveler to spend day with family …
2023년 6월에 1박 숙박함
답변 제공: Jas 님, 2023년 6월 12일
Dear Senthil,Thank you so much for your survey. We are happy you enjoyed your stay! It was a pleasure to have your stay with us here at The DoubleTree by Hilton RichmondMidlothian. We look forward to your return.

10/10 - 훌륭해요

Dupree

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and staff the breakfast was great and the drinks
2023년 6월에 2박 숙박함
답변 제공: Jas 님, 2023년 6월 12일
Dear Dupree,Thank you so much for your survey. We are happy you enjoyed your stay! It was a pleasure to have your stay with us here at The DoubleTree by Hilton RichmondMidlothian. We look forward to your return.

4/10 - 별로예요

John

2023년 5월에 1박 숙박함
답변 제공: Jas 님, 2023년 6월 10일
Dear John,Thank you for taking the time in giving us a review. Is there anything further we could have done to elevate your stay to warrant a 10/10 rating? We sincerelyappreciate your feedback, and your comments will help us as we continually work to improve our guest experience. It was a pleasure to have your stay with us here at the DoubleTree by Hilton Richmond-Midlothian. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Kathy

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
The hospitality and customer service were exceptional!!!
2023년 6월에 1박 숙박함
답변 제공: Jas 님, 2023년 6월 7일
Dear Kathy,Thank you so much for your review and We are happy you enjoyed your stay. It was a pleasure to have you here with us at The DoubleTree by Hilton Richmond Midlothian. We look forward to welcoming you in the future!

6/10 - 괜찮아요

Celeste

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
So much maintenance required at the time of my visit, mainly innthe lobby. Front doors broken and elevators in lobby nonfunctional. Breakfast was disappointing for the price I paid, for a limited menu/options.
2023년 5월에 1박 숙박함
답변 제공: Jas 님, 2023년 6월 4일
Dear Celeste,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry to hear you were disappointed with a lack of a free continental breakfast and the elevators going through preventive maintenance during the time of your stay. Doubletree hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. We hope you will consider staying with us again in the future.

6/10 - 괜찮아요

JOHN

가족 여행
별로예요: 숙박 시설 상태 및 시설
Very Disappointing Stay
Tired and scuffed up property in need of an update. Elevators weren’t working. Amenities insufficient to serve all guests. Water turned off at 9 am morning of departure. Very disappointing for a Doubletree, and for the expense. Better options are close by.
2023년 5월에 2박 숙박함
답변 제공: Jas 님, 2023년 6월 4일
Dear John,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerelyappreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel - good value for the $$
Very nice property. It is modern and well maintained, clean, the rooms are nice and the beds are comfy. The only MINOR issue is that when I was there in late May 2023, the lobby was like a meat locker.
2023년 5월에 4박 숙박함
답변 제공: Jas 님, 2023년 5월 29일
Dear Preston,Thank you so much for your review. We are happy you enjoyed your stay! We sincerely appreciate your feedback about the temperature, and your comments will help us as we continually work to improve our guest experience. It was a pleasure to have your stay with us here at the DoubleTree byHilton Richmond-Midlothian. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs updating but clean and staff goes above and beyond to meet our needs.
2023년 5월에 3박 숙박함
답변 제공: Jas 님, 2023년 5월 25일
Dear Donna,Thank you so much for your review. We are happy you enjoyed your stay! It was a pleasure to have you here with us here at the DoubleTree by Hilton Richmond-Midlothian. We look forward to welcoming you back in the near future.