표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1000개 이용 후기 중 254개" "
10 - 훌륭해요
254
평점 8 - 좋아요. 1000개 이용 후기 중 149개" "
8 - 좋아요
149
평점 6 - 괜찮아요. 1000개 이용 후기 중 190개" "
6 - 괜찮아요
190
평점 4 - 별로예요. 1000개 이용 후기 중 139개" "
4 - 별로예요
139
평점 2 - 너무 별로예요. 1000개 이용 후기 중 268개" "
2 - 너무 별로예요
268
6.2/10
청결 상태
6.6/10
직원 및 서비스
5.8/10
편의 시설/서비스
6.2/10
숙박 시설 상태 및 시설
6.6/10
친환경
이용 후기
8/10 - 좋아요
JINWOO
2023년 7월 16일
JINWOO
2023년 7월에 8박 숙박함
4/10 - 별로예요
실제 이용하신 고객
2019년 2월 19일
실제 이용하신 고객
2019년 2월에 6박 숙박함
4/10 - 별로예요
John
연인과의 여행
2024년 4월 12일
별로예요: 직원 및 서비스
Nothing at all
John
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 13일
Dear John, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
2/10 - 너무 별로예요
Anurag 님, Santa Clara
가족 여행
2024년 3월 24일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed in building B the first building when you enter. Bad smell in the lobby people making noise in the night. Seems lot of people stay here for very long like months and months. Do not stay here.
Anurag
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Anurag, We sincerely apologize for the discomfort you experienced during your stay. Your feedback regarding the odor in the lobby and noise disturbances is concerning, and we understand how this impacted your overall experience. We strive to maintain a peaceful and pleasant environment for all guests, and we regret falling short during your visit. Please accept our heartfelt apologies for any inconvenience caused as we work for improvement. We value your feedback as it helps us enhance our services. Should you reconsider, we would welcome the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
2/10 - 너무 별로예요
Juanjuan
2024년 3월 19일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Juanjuan
10/10 - 훌륭해요
jose
2024년 3월 16일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
jose
2024년 3월에 4박 숙박함
4/10 - 별로예요
Kevin
출장 여행
2024년 3월 5일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed at motel 6 cleaner than this place. Staff seemed bothered they had to help check in
Kevin
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 5일
Dear Kevin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
6/10 - 괜찮아요
Dean 님, Vernonia
출장 여행
2024년 2월 16일
It is what it is
Dean
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 17일
Dear Dean, Thank you for being our guest. It is nice to know you had a pleasant stay. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management
6/10 - 괜찮아요
Bikram
2024년 2월 4일
Bikram
2024년 2월에 1박 숙박함
6/10 - 괜찮아요
MELVIN 님, SANTA CLARA
2024년 2월 4일
좋아요: 직원 및 서비스
MELVIN
2024년 2월에 1박 숙박함
10/10 - 훌륭해요
Hein
2024년 2월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hein
2024년 2월에 1박 숙박함
6/10 - 괜찮아요
Angel
2024년 2월 1일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
room was fine. it was cold and heater was broken - the staff couldnt do anything about it. Broken tap .
Angel
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 1일
Dear Angel, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
10/10 - 훌륭해요
Costel
2024년 1월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Costel
2024년 1월에 2박 숙박함
10/10 - 훌륭해요
Brian
가족 여행
2024년 1월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The location was great
It was a good hotel
Brian
2024년 1월에 1박 숙박함
2/10 - 너무 별로예요
Dehua
2024년 1월 25일
Dehua
2024년 1월에 5박 숙박함
10/10 - 훌륭해요
Eric
2024년 1월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solo Stay
It was good
Eric
2024년 1월에 1박 숙박함
2/10 - 너무 별로예요
실제 이용하신 고객
2024년 1월 18일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I had room 412, which had a strong smell of mould, and a hole in the bathroom ceiling. I tried to push through my 5 day stay, and ended up leaving after 3 nights of getting progressively more sick. Hopefully the owners will follow and fix the mould problems in this room.
실제 이용하신 고객
2024년 1월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 18일
Dear Guest, Thank you for reviewing your stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management
10/10 - 훌륭해요
Rachelle
2024년 1월 18일
Rachelle
2024년 1월에 1박 숙박함
8/10 - 좋아요
Henry
2024년 1월 10일
좋아요: 직원 및 서비스, 객실의 편안함
Price competitive for area
Henry
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 11일
Dear Henry, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
6/10 - 괜찮아요
Priscilla
2024년 1월 7일
Priscilla
2024년 1월에 3박 숙박함
10/10 - 훌륭해요
Beverly 님, Little Rock
출장 여행
2024년 1월 4일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location to work
Beverly
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 25일
Dear Beverly, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciate the staff for the hospitality they provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management
6/10 - 괜찮아요
Jasmin
2023년 12월 16일
Jasmin
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Patrick
2023년 12월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fremont
Great service
Patrick
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Maximillian
2023년 12월 7일
Maximillian
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Sonia
출장 여행
2023년 12월 2일
좋아요: 직원 및 서비스
The staff is nice, but the first room has very bad smell. After changing to another room, the neighbor is terrible noisy even at the midnight.
Sonia
2023년 10월에 27박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Sonia, Thank you for staying with us and for taking the time to leave your comments. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. However, please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
8/10 - 좋아요
Aaliyah
2023년 11월 26일
Aaliyah
2023년 11월에 2박 숙박함
2/10 - 너무 별로예요
Randy
2023년 11월 26일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches in towels and bathroom couldn’t even use the bathroom
Randy
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 30일
Dear Randy, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
10/10 - 훌륭해요
Luis
연인과의 여행
2023년 11월 23일
Great service
Luis
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 24일
Dear Luis, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
4/10 - 별로예요
Paul
출장 여행, 가족 여행
2023년 11월 20일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We chose this location because of a business meeting and requires us to stay several nights. It was critical we had access to a kitchen. Everything worked except the stove. We made several attempts to have them fixed. With every use the produces smoke. Finally I took the time to clean the surface and that fixed it. Disappointing
Paul
2023년 11월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 21일
Dear Paul, Thank you for connecting with us about your time at our hotel. We hope your experience was pleasant. However, we apologize for the issues that kept it from being perfect. We will address your concerns regarding the stove with the appropriate individuals to ensure this does not happen again. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
2/10 - 너무 별로예요
Kenny
2023년 11월 20일
Kenny
2023년 11월에 1박 숙박함
2/10 - 너무 별로예요
Kamaljit Kaur
가족 여행
2023년 11월 16일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Would not recommend
Checked in to find a lizard or similar creature in our room. We were asked to remove it which we declined so staff came in with dustpan and brush, saw size of creature and walked out telling us to get our things and meet at reception so could change room. Second room had not been cleaned. Dusty and dirty flooring and hairs all over bath. We did not even stay the one night and immediately asked to check out. Checking out was no hassle and we got full refund.
Kamaljit Kaur
2023년 11월에 11박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 17일
Dear Kamaljit Kaur, Thank you for your feedback. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
10/10 - 훌륭해요
Alice J
2023년 11월 7일
Alice J
2023년 7월에 2박 숙박함
10/10 - 훌륭해요
Luis
2023년 11월 5일
Luis
2023년 11월에 1박 숙박함
6/10 - 괜찮아요
David
출장 여행
2023년 11월 3일
별로예요: 직원 및 서비스, 편의 시설/서비스
No maid service unless you requested. And no garbage can from my room. Entry into building at night. Difficult due to card reader not working.
David
2023년 10월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 4일
Dear David, Thank you for reviewing our hotel. We are glad that you enjoyed your stay overall. However, please accept our apologies for the difficulties you experienced with your key card and our service. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management
2/10 - 너무 별로예요
leah
2023년 11월 2일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My original plan to stay at this hotel for 7 days. I decided to check out after two days. Our room was not swept, bathroom sink were dirty found hair so as the bathroom floor. Tv remote was missing in action the first night till the second day that we checked out. Staff weren't aware of where things were because they are from different site. I even ask for a broom so I could sweep our room but they didn't know where its located. Badly Manage.
leah
2023년 10월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 4일
Dear Leah, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff to ensure it does not happen again. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management
6/10 - 괜찮아요
Brandon
출장 여행
2023년 10월 28일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Cockroaches in original room. Weird odors in new room. Whole floor wreaked of something awful, like fish.
Brandon
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 28일
Dear Brandon, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
10/10 - 훌륭해요
Jeffrey
2023년 10월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jeffrey
2023년 10월에 7박 숙박함
8/10 - 좋아요
Shirley
2023년 10월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shirley
2023년 10월에 3박 숙박함
10/10 - 훌륭해요
Gary
2023년 10월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
O what a night
Everything was perfect on this stay.
Gary
2023년 10월에 1박 숙박함
10/10 - 훌륭해요
William
출장 여행
2023년 10월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing staff! Friendly service!
The amazing customer service from the staff makes all the difference. I stay here because of the distance to my office and the fair price, but keep coming back due to the service I get. Most extended stays have a similar layout and quality. Again, it’s all about the staff. The manager is amazing and accommodating and Emily from the front desk makes everyone feel welcome and always greets with a smile :) Would highly recommend this location
William
2023년 9월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 7일
Dear William, It was a pleasure to read your fantastic review of Extended Stay America. We strive to give our guests outstanding hospitality, and your compliments for the staff's efforts are appreciated. We will pass your words to Emily. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
2/10 - 너무 별로예요
Asel
연인과의 여행
2023년 9월 30일
Been there for 5 days ,housekeepers never cleaned room and never changed the towels
everything was dirty
Asel
2023년 9월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 1일
Dear Asel, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management
6/10 - 괜찮아요
Shirley
2023년 9월 29일
Shirley
2023년 9월에 3박 숙박함
2/10 - 너무 별로예요
natraj
2023년 9월 23일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The bathtub was dirty . Had a hoke in bath tub, water pressure was terrible, hot water took forever to come, u can hear people talking in next room , brekfast was really cheap . Will never go tgere .
natraj
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 24일
Dear natraj, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent stay expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
4/10 - 별로예요
Mojtaba
2023년 9월 23일
별로예요: 직원 및 서비스, 객실의 편안함
Major noise form highway didn’t let me sleep
Mojtaba
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 24일
Dear Mojtaba, Thank you for staying with us and sharing your review. We apologize for the inconvenience caused by the noise from the highway, and we regret that this impacted your sleep quality. In the future, please don't hesitate to reach out to our front desk if you encounter any issues so that we can try to address them promptly and provide you with a more comfortable stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
2/10 - 너무 별로예요
Patricia
가족 여행
2023년 9월 23일
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was disappointing to stay in this suit. Tub was disgusting and no hot water. I want a refund
Patricia
답변 제공: Hotel Management 님, 2023년 9월 24일
Dear Patricia, We apologize for the disappointing experience you had during your stay. The condition of the tub and the lack of hot water are unacceptable, and we are genuinely sorry for the inconvenience this caused you. We take these issues seriously and will address them promptly to ensure they do not happen in the future. Furthermore, please reach out to us at the hotel directly for any further assistance with your charges. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
2/10 - 너무 별로예요
Cristian
2023년 9월 21일
Cristian
2023년 9월에 1박 숙박함
4/10 - 별로예요
Jaime
출장 여행
2023년 9월 20일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Loud, unclean, unsafe
I checked in late Tuesday night and checked out at 4am the following day, even though check out was at 11am. I couldn't get any sleep because of how uncomfortable and unsafe I felt throughout the night. It was very loud outside in the parking lot.Sounds of people shouting, drunk loud noise and homeless individuals lingering around the hotel. The bathtub was filfty and had cigarette bud reside on the floor. The only pleasant thing about this stay was the check in process. I will not be returning to this establishment.
Jaime
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 21일
Dear Jaime, Please accept our apologies for not meeting your expectations during your visit. We assure you that what you experienced is unacceptable by our standards, and we sincerely apologize for the disturbances you encountered during the night. We also regret the cleanliness issues in your room. Your feedback will be addressed with the utmost urgency to ensure improvements are made to provide our guests with a safer and more comfortable environment. We hope you will consider giving us another chance in the future to provide you with a more pleasant stay. Sincerely,Hotel Management
2/10 - 너무 별로예요
Tommy
2023년 9월 20일
Tommy
2023년 9월에 1박 숙박함
2/10 - 너무 별로예요
Hamid
2023년 9월 20일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hamid
2023년 9월에 1박 숙박함
2/10 - 너무 별로예요
Cecilia
2023년 9월 19일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we arrived we were told “if you want to cancel it’s ok our pool and elevators are down” right off the batt it was horrible I asked for a compensation for hey said no. I will never stay there again. And shame on Expedia for not making their customers aware of the limited services. We traveled with a child and it made it horrible!
Cecilia
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 20일
Dear Cecilia, Thank you for being a guest at our hotel. Our goal is to provide every guest with genuine, friendly service and respectful treatment, and we are sorry if we fell short of this standard during your visit. This is not typical of our regular performance, and we will address it appropriately to ensure we can provide better service during your next stay. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management