숙박 시설 정면

모텔 6 리치먼드, 버지니아 - I-64 웨스트 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 389개 이용 후기 중 68개" "
평점 8 - 좋아요. 389개 이용 후기 중 96개" "
평점 6 - 괜찮아요. 389개 이용 후기 중 61개" "
평점 4 - 별로예요. 389개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 389개 이용 후기 중 100개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Danielle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I literally stayed at this hotel for 2 hours before I left. I got in the room and it had a ton of bugs
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 18일
Hi Danielle, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 - 훌륭해요

Keisha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 8일
Hi Keisha,Thank you for the perfect rating!Lilith#Team6

10/10 - 훌륭해요

Keisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Nancy Y. 님, 2024년 2월 13일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 - 별로예요

Mabel

2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 2월 13일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Stacu

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing ppl were talking loud the manger had a attitude it was nasty had roaches
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

anthony

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 5일
Hi Anthony,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing worked in my room they gave me a cheaper room then i paid for and it was filthy the staff is extremely rude
2024년 1월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 29일
Hi Demetrius,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

Brianne

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함

4/10 - 별로예요

Charles 님, Pahrump

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property is worn out. Fitted sheets did not fit. Cables falling of wall. Creatures who come out at night from shower drain.
2024년 1월에 2박 숙박함
답변 제공: Nancy Y. 님, 2024년 1월 16일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Nichelle

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Sylvie

2024년 1월에 1박 숙박함

4/10 - 별로예요

Walter

좋아요: 청결 상태
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Marquitta Branch

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Too many roaches and ants in my room
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 30일
Hi Marquitta Branch,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 - 너무 별로예요

Tommy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was supposed to be decent, but boy was the room dirty, with holes in the doors. The toilet had poop from someone using it before. Toothpaste stains everywhere. Room smelled like cigarettes. Only bedsheets were partially clean with plenty of stains. There were no blankets. Had to ask for some from the front desk. The ones the gave us had cigarette stains and stains from spills on them and smelled. Elevator was in terrible shape. Front desk receptionist smelled like weed. In the middle of the night something bit my son's arm and we took our stuff and moved out of there at 2 AM, got refund. Stay away. I wish I could attach the pics I took.
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 28일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Karen 님, Richmond

가족 여행
별로예요: 편의 시설/서비스
It is in really bad disrepair and needs immediate attention! The staff does a great job under these conditions!
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 28일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 - 좋아요

Robin

출장 여행
좋아요: 객실의 편안함
Good value
Perfectly fine place, although I suspect not for everyone: I think the location is used by families who are in transition, and I was one of very few people staying for only a few nights. Doesn't concern me, as the price was right plus the location
2023년 11월에 3박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 28일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 - 너무 별로예요

Justin

2023년 11월에 5박 숙박함

4/10 - 별로예요

Reed

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Could be better
2023년 11월에 1박 숙박함

4/10 - 별로예요

Wade

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

4/10 - 별로예요

Donnisha

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bedbugs. Stove didn’t work in the kitchenette. Bathroom door was off henges. Had to wait 3 hours to check in because room was not ready. Only one way in and out. Tons of people loitering outside. Only pro is the price and staying in the same room with new reservations for extensions.
2023년 11월에 7박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 20일
Hi Donnisha,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 - 훌륭해요

Tynisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
Staff were friendly and helpful.
2023년 11월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 13일
Hi Richard,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

2/10 - 너무 별로예요

Jahson

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
One word…bedbugs
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 13일
Hi Jahson,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 - 훌륭해요

samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

4/10 - 별로예요

Rommel

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Oldbrun down motel
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 30일
Hi Rommel,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 - 너무 별로예요

Lynda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 24일
Hi Lynda,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 - 좋아요

Shatonya

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 3박 숙박함

4/10 - 별로예요

Jonathan

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
it’s more like a housing project than a motel. Dirty, staff is rude. very loud at night.Definitely do not recommend this location.
2023년 9월에 4박 숙박함
답변 제공: Nancy Y. 님, 2023년 10월 17일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 - 좋아요

Raphael silvano

2023년 10월에 1박 숙박함

8/10 - 좋아요

Hazel

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Michelle

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dogs poop inside this hotel
While my room was clean, right outside the elevator on the 3rd floor was dog poop. It was there when I arrived at 7pm and was there there at 9am when I left. The carpeting was stained everywhere. This place was an absolute hell hole!
Dog poop directly opposite the elevator on 3rd floor.
Elevator is horrible condition!
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 18일
Hi Michelle,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

2/10 - 너무 별로예요

Vincent

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Noisy
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 18일
Hi Vincent,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 - 좋아요

Terrance

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Haley

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Angela

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is absolutely filthy. From the moment you walk in you'll see the carpets are disgusting, the elevator barely works and is filthy. By the time you get to your room, you'll be considering putting all your luggage back in the car (I definitely didn't keep my things inside for fear of bedbugs and roaches.) I killed a roach within 30 minutes of being in the room. The beds were so stained with blood and other questionable fluids on the tops, bottoms, and sides that I was pretty sure there were bedbugs, or at least had been in the past. I was so skeezed out by the property that I slept in the tub. I would have left if I had had any other option. One of the worst hotels stays I have ever experienced, but I will say, the staff was excellent and very friendly.
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 7일
Hi Angela,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 - 너무 별로예요

Gale

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty and no morning coffee
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 7일
Hi Gale,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 - 좋아요

Paul

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room, overall was clean. The only issue I had was with the floor, although it had been swept, it was dirty and could have used a mopping. (Bottom of feet dirty after a few minutes.) Front desk person was very nice and accommodating!!! Five ⭐⭐⭐⭐⭐ for her!!!!
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 25일
Hi Paul, We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6

2/10 - 너무 별로예요

Silvia

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was dirty and smelly. Did not clean anything. I will never stay in one of your motels again
2023년 7월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 25일
Hi Silvia, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

2/10 - 너무 별로예요

Julian

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place is a dump. Dirty, nasty, loitering customers hanging out. I watched a man literally pee in the parking lot. On top of that, Expedia allowed me to book this place, only for them to tell me they were overbooked and couldn’t accommodate me. I’m still waiting on my refund to be processed.
2023년 6월에 1박 숙박함

4/10 - 별로예요

Donald

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Yasmin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2023년 6월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 26일
Hi Yasmin,Thank you for the perfect rating!!Lilith#Team6

8/10 - 좋아요

Brandon

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Saul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We did not stay here. We walked in and walked out. There was trash in the hallways and the room was not clean . Front desk staff was not helpful. Theis seems more like a shelter than a motel . We did not feel comfortable to stay here
2023년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 6월 13일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Marin

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Jacqueline L.

I gave it a 3.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 30일
Hi Jacqueline, Thanks for your review, we really appreciate the support.  Maz K. #Team6

4/10 - 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not for families.
The shower was hot and they had beds. If you’re looking for anything other then that, you’re not getting it.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 30일
Hi James, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 - 너무 별로예요

Mark

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst experience I ever had since booking with Expedia. Booked three rooms weeks in advance to get a call on my way there that they overbook the hotel then sat waiting for over an hour for check in. The rooms with dirty the property felt unsafe there was a lot of sketchy stuff going on. Ended up sitting in a chair to go to sleep because the beds were nasty. I would never stay here again.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 30일
Hi Mark, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty and scary place
2023년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 5월 22일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Donna

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
All bedding was horrible. Rooms smelled
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Guy

2023년 4월에 1박 숙박함