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프로테아 호텔 바이 메리어트 케이프타운 더반빌 여행 후기

3 out of 5
프로테아 호텔 바이 메리어트 케이프타운 더반빌
99 Jip de Jager Drive, Bellville, Cape Town, Western Cape

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 83개 이용 후기 중 36개" "
평점 8 - 좋아요. 83개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 83개 이용 후기 중 11개" "
평점 4 - 별로예요. 83개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 83개 이용 후기 중 5개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Giselle

2023년 12월에 7박 숙박함

8/10 - 좋아요

Aidan

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Lakshmi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Njeri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, homely and beautiful hotel away from the hustles and bustles of the city. Staff are warm and caring. Rooms are the perfect size for a vacation.
2023년 11월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Jacobus

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

B

2023년 9월에 1박 숙박함
답변 제공: Ricky 님, 2023년 10월 24일
HiThank you for your positive all feedback is highly appreciated.

10/10 - 훌륭해요

CHANIKA

2023년 9월에 1박 숙박함
답변 제공: Ricky 님, 2023년 10월 24일
Hi ChanikaThank you for taking the time to rate our hotel, all feedback is highly appreciated

2/10 - 너무 별로예요

Elite

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 - 너무 별로예요

Elite

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 - 너무 별로예요

Jacobus

별로예요: 직원 및 서비스
Terrible
2023년 5월에 1박 숙박함

8/10 - 좋아요

Alicia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was pleasant. Our book out time was 11am. We were down in the restaurant for breakfast when a housekeeper entered our room while we were downstairs for breakfast. All our belongings were still inside. Unfortunately someone helped themselves to the Lindt chocolates that my kids bought for my husband. The new stack of linen were left on the counter. I was with the understanding that the cleaning will happen after 11am, once we book out. Also the couch had a sweaty odour. We did not use the safe but the door could not close. Kindly keep in mind when the next people make a booking.
2022년 11월에 1박 숙박함

4/10 - 별로예요

Richie

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2022년 10월에 1박 숙박함

8/10 - 좋아요

Aidan

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

S M

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Clean and great service.
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

JP

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Louisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The AC did not work. We booked a double room with a king size bed and was made to climb 5 sets of stairs to stay in an apartment with no cooling.
2022년 3월에 1박 숙박함
답변 제공: Nicole Williams 님, 2022년 7월 13일
Dear Louisa, Thank you for your constructive review and sincerest apologies for the inconvenience caused during your stay with the Aircon Issues. We will highlight your review to the Maintenance TEAM in order to ensure this does not happen again and is rectified. Kind Regards Protea Hotel Durbanville Management Team

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay. A few things though...
Good stay. The hotel room (loft apartment) was comfortable, well located and well equipped. A few criticisms: Breakfast was a little repetitive/bland Was charged extra for certain utensils, but they were a random selection and a waste of money The swimming pool was green. Instead of cleaning it, the cover was just put on it.
2022년 1월에 9박 숙박함

8/10 - 좋아요

Petra

출장 여행
좋아요: 숙박 시설 상태 및 시설
Good Three star Hotel
The check-in took some time, however the hotel was busy. Breakfast was not too bad. Would have liked a wider selection of pastries or croissants. The toaster also needed a bit of an upgrade. Bed and linen was comfortable and our room was clean.
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Fundiswa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 3박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

Callum

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

A M

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All excellent, no problems.
2020년 9월에 1박 숙박함

6/10 - 괜찮아요

Julia

출장 여행
좋아요: 직원 및 서비스
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
We could not go as was denied boarding the aircraft. We tried to cancel booking and couldn’t. Never got to Cape Town.
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

Lau. 님, Den Haag

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived after midnight +/- 00:15hrs and the receptionist gentleman knew exactly who we where without penalty fee he checked us in and our luggage been carry-up the stairs for us. And the breakfast was as good as allway's 👍🙂
2019년 7월에 2박 숙박함
답변 제공: Patrick Fortuin 님, 2019년 8월 5일
Dear Lau, We are delighted to have been your chosen the Protea Hotel by Marriott Durbanville during your recent stay in Cape Town. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel by Marriott Durbanville and we hope you choose to create more memories with us whenever your travels bring you back to Cape Town. Sincerely, Patrick Fortuin Rooms Division Manager rooms@phdurbanville.com 021 913 9256

6/10 - 괜찮아요

Joy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was friendly at check in, but we never got the crib requested. The baby had to sleep in a king bed with his parents. It was a rough night!
2019년 7월에 1박 숙박함

8/10 - 좋아요

Kurt

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Protea Dubanville - Nice
2 Night stay for a funeral in Durbanville
2019년 5월에 3박 숙박함
답변 제공: Patrick Fortuin 님, 2019년 8월 1일
Dear Kurt, We are delighted to have been your chosen Protea Hotel by Marriott Durbanville during your recent stay in Cape Town. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel Cape Town Durbanville and we hope you choose to create more memories with us whenever your travels bring you back to Cape Town. Sincerely, Patrick Fortuin Rooms Division Manager rooms@phdurbanville.com 021 913 9256

10/10 - 훌륭해요

Somakanthie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 7박 숙박함

8/10 - 좋아요

Nomfundo

Lovely stay
The hotel reception staff were welcome and friendly. The rooms are lovely and spacious.
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함
답변 제공: Albert 님, 2018년 6월 29일
Dear Guest GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the on-line survey during your stay with us. We were delighted to receive your commendations. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Protea Hotel by Marriott Durbanville and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future. Kind regards Albert Smit General Manager

8/10 - 좋아요

Carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Iemraan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 3박 숙박함

8/10 - 좋아요

luigi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
buon hotel in zona tranquilla ma fuori dai luoghi turistici
2018년 2월에 1박 숙박함
답변 제공: PHD 님, 2018년 2월 15일
Dear valued GUEST, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town Durbanville. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town Durbanville and we hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, Albert Smit General Manager Kind Regards gm@phdurbanville.com +27 21 913 9256

10/10 - 훌륭해요

Tammy van

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleased!
I am particularly impressed with this hotel, it wasn’t the most new or clean however, all the staff were so friendly. Mr.Linda at the front desk went out of his way to sort out our reservation, hotels.com messed it up and he (Marriott) saved it. Ms. Rousse in the dining room was lovely, friendly and efficient all at the same time. Overall the room could have been a little cleaner, however all the staff (every one we encountered) were so amazing. Will stay again. For sure!
2018년 1월에 3박 숙박함
답변 제공: PHD 님, 2018년 2월 15일
Dear valued GUEST, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town Durbanville. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town Durbanville and we hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, Albert Smit General Manager Kind Regards gm@phdurbanville.com +27 21 913 9256

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Protea hotel Durbanville absolutely brilliant and accommodating to the extreme, hotels.com not very good.
2017년 9월에 4박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Great place to stay. Very friendly and helpful staff
2017년 8월에 3박 숙박함

10/10 - 훌륭해요

ruth pauline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
staff very welcoming excellent customer service
From the moment we checked in Dane made sure some one met us at the entrance took our luggage went out of his way to call and find tickets to Robben island for us I can't say enough about this place we left our safe open with a lot of money and no one touched anything. My friend forgot her passport at the hotel and the hotel staff flew to the airport to bring the passport to make sure we don't miss our flight. The best customer service I have ever probably will ever receive. Thank you!
답변 제공: Albert Smit 님, 2017년 4월 18일
Dear Ruth, Trust all is well? Thank you for your feedback, we are elated that you enjoyed your stay! The entire TEAM looks forward to welcoming you back in the near future. Kind Regards Albert Smit General Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff and great breakfast!
답변 제공: Albert Smit 님, 2017년 3월 30일
Dear Michael, Trust all is well? Thank you for taking the time to review Protea Hotel by Marriott Durbanville. Kind Regards Albert Smit General Manager

8/10 - 좋아요

An Sheng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2017년 2월 15일
Dear An, Thank you for your review! We are pleased you enjoyed your stay Albert Smit General Manager

6/10 - 괜찮아요

Mthembi

좋아요: 청결 상태, 객실의 편안함
Good
It was good, but breakfast menu was never changed during duration of my stay. They must also make big hot boiling water for tea or coffee instead of using small jugs.
답변 제공: General Manager 님, 2017년 2월 1일
Dear Mthembi, Thank you for taking the time to review Protea Hotel by Marriott Durbanville. We look forward to welcoming you back in the near future. Kind Regards Albert Smit General Manager

8/10 - 좋아요

Nandipha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was fantastic will surely come back with my siblings next time..
답변 제공: General Manager 님, 2017년 2월 2일
Dear Nandipha, We look forward to welcoming you back! Kind Regards Albert Smit General Manager

10/10 - 훌륭해요

K.M.J.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service is er goed
Wij hebben dit hotel bezocht met een baby van 5 maanden oud. Het enigste minpuntje van dit hotel is, dat het terras/zwembad alleen met de trap bereikbaar is. Er is geen lift in dit hotel aanwezig. Gelukkig was er altijd wel iemand van het personeel die mij hielp met tillen. De service is er super.
답변 제공: General Manager 님, 2017년 1월 9일
Beste Gast, Dank u voor de tijd neemt om te beoordelen Protea Hotel by Marriott Durbanville, Wij zijn blij dat u genoten van uw verblijf! Albert Smit Algemeen directeur

8/10 - 좋아요

Penelope

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was great. Although our apartment was not as clean as expected as the days went by. On the first day it was perfectly clean.
답변 제공: General Manager 님, 2017년 1월 9일
Dear Valued GUEST, Thank you for taking the time to review our Hotel and highlighting the discrepancies you experienced. We will pass this onto the TEAM in order to ensure this does not materialise again. Kind Regards Albert Smit General Manager

8/10 - 좋아요

Ian

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious and relaxing
All good
답변 제공: General Manager 님, 2017년 1월 9일
Dear Valued GUEST, Thank you for your review, we are glad you enjoyed your stay. Kind Regards Albert Smit General Manager

4/10 - 별로예요

Avigdhor

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
답변 제공: General Manager 님, 2017년 1월 9일
Dear Avigdhor, Thank you for your review, could you pleased advise where we fell short and how we can improve in order to gain 5 star service. Kind Regards Albert Smit General Manager

10/10 - 훌륭해요

CJ 님, Johannesburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Great Hotel in a Great Area. We loved the Family apartment. Two Adults and 2 Kids lived there in comfort.
답변 제공: General Manager 님, 2017년 1월 9일
Dear CJ, Thank you for taking the time to review Protea Hotel by Marriott Durbanville, We look forward to welcoming you back when your travels brings you to Cape Town. Kind Regards Albert Smit General Manager

8/10 - 좋아요

Michael L.

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Gepflegtes Familienfreundliches Hotel
Trotz Buchungsproblemen wurden wir gut betreut und bekamen unsere Zimmer

6/10 - 괜찮아요

Donovan 님, Johannesburg

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Protea hotel Durbanville
The room was not ready when we arrived at 14h00. There was no bottles of water or a mini bar in the room and the air con did not work properly. The coffee and milk was not replenished daily.
답변 제공: General Manager 님, 2017년 1월 9일
Dear Donovan, Thank you for your constructive review and sincerest apologies for the inconvenience caused during your stay. We will highlight your review to the TEAM in order to ensure this does not materialize again. Kind Regards Albert Smit General Manager

10/10 - 훌륭해요

Nobulali 님, Port Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They did their best. It is a perfect place to be.
I am very happy that I chose Protea Hotel for our holidays. It was refreshing ,clean and a good experience in my life. Everybody was kind and helpful,not to mention their breakfast. Everything was just perfect. Thank to everyone.
답변 제공: General Manager 님, 2017년 1월 9일
Dear Nobulali, Thank you for your great review, we look forward to welcoming you back! Kind Regards Albert Smit General Manager