다이닝

오요 런던 루튼 여행 후기

3 out of 5
오요 런던 루튼
1 Mill Street, Luton, England

이용 후기

6.4
평점 10 - 훌륭해요. 697개 이용 후기 중 96개" "
평점 8 - 좋아요. 697개 이용 후기 중 207개" "
평점 6 - 괜찮아요. 697개 이용 후기 중 197개" "
평점 4 - 별로예요. 697개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 697개 이용 후기 중 99개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

WOOJAE

좋아요: 청결 상태, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

John

별로예요: 직원 및 서비스
2020년 12월에 1박 숙박함
답변 제공: Leo 님, 2020년 12월 26일
Hi, John! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Barbara

6/10 - 괜찮아요

keith

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good position
Okay
2020년 12월에 1박 숙박함
답변 제공: Leo 님, 2020년 12월 13일
Hi, Keith! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Barbara

2/10 - 너무 별로예요

Osita

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Work stay
From the receptionist it was terrible . She was rude and sarcastic ! Very insulting refused me to speak to a manger to report her and question him? . Requested a deposit of £50 on arrival for that hotel and I challenged them. At the end I had card to pay they refused and said it was cash they needed . I had to go out and walk around for 30mins to get a cash machine as the one close by is not working . The rooms are an apology ! For that reason I gave up one night and forfeited the money cos it was not a comfortable place and I did not get a refund on it even when I asked the unprofessional Receptionist to refund me for one night . The pics online are deceiving guys . Moulds in toilets as well . Train so noisy where they dumped me for the night even with window Closed . The bed was an apology . Stained towels etc
2020년 12월에 2박 숙박함
답변 제공: Bella 님, 2020년 12월 5일
We are sorry to hear about your experience, Osita! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!

8/10 - 좋아요

Gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 5박 숙박함
답변 제공: Leo 님, 2020년 12월 4일
Hi, Gary! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Alex

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Bella 님, 2020년 11월 18일
Thanks for rating our services, Eric! Looking forward to your continuous appreciation and support. Regards, Bella!

8/10 - 좋아요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Jason 님, 2020년 10월 18일
Hi, Joan. Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Jason

8/10 - 좋아요

Joanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Ahmad 님, 2020년 10월 15일
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ahmad

2/10 - 너무 별로예요

Rob Dunham

별로예요: 직원 및 서비스
2020년 10월에 1박 숙박함
답변 제공: Christina 님, 2020년 10월 15일
Apologies for the inconvenience caused, Rob! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Christina!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not The Worst
Staff were polite and friendly, upon arrival And checked temperature - via my wrist which baffled me. The Room was spacious, clean, tidy, unfortunately the window did not open due to being ground floor - the room was hot, the fan provided was loud. The television appeared drunk and hung at very odd angle, but was not awful. For the money paid I would recommend a short stay if staying in Luton. The Covid-19 restrictions became a bit of a joke the longer time spent in the hotel. Cleaners did not have masks on despite me walking past 2/3 cleaners in the corridor... Everytime I exited the building I was to leave via a back way even to smoke and then walk around the entire building to gain access even in the pouring rain - however the staff were out the front smoking … also the cleaners were to enter via the back door. This made no sense in regards to the strict guidelines I was informed of upon arrival. Please do not be out off by this review, I would stay here again with no issues.
2020년 10월에 1박 숙박함
답변 제공: Leo 님, 2020년 10월 10일
Hi, thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Leo

8/10 - 좋아요

Tony 님, Isle of Wight

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget Luton is much misunderstood and therefore undervalued as a convenient business stop.
2020년 10월에 1박 숙박함
답변 제공: Bella 님, 2020년 10월 8일
Thanks for rating us, Tony! Your review made our day. We hope to delight you with our services. Regards, Bella!

6/10 - 괜찮아요

Tony 님, Ryde

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget Luton is much misunderstood and therefore undervalued as a convenient business stop over. It has excellent travel links: 25 minutes from St Pancras, the airport (of course) and it’s adjacent to the
2020년 9월에 1박 숙박함
답변 제공: Leo 님, 2020년 10월 2일
Hi, Tony! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great Value needs to be better maintained
ideal location in centre of Luton and close to airport. cracking value. Some of the facilities could do with better maintenance though
2020년 9월에 1박 숙박함
답변 제공: Leo 님, 2020년 10월 3일
Hi, John! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

2/10 - 너무 별로예요

Arsalan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude staff/Horrible customer service
Horrible customer service. Left the room after few hours because of bed bugs crawling all over the bed and sheets. Requested a refund which was refused as they made up a story that they offered me another room which I apparently took and stayed there over night which is a total lie.
2020년 8월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 9월 28일
Hi, Arsalan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jacob

8/10 - 좋아요

Clive

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2020년 9월에 1박 숙박함
답변 제공: Christina 님, 2020년 9월 24일
Hi, Clive! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Christina!

6/10 - 괜찮아요

Tony 님, Isle of Wight

출장 여행
좋아요: 청결 상태, 직원 및 서비스
With the extreme heat (On the nights I stayed) a fan was not good enough to cool the bedroom. I therefore slept very badly. However, usually this is not a problem and the hotel represents good value for money.
2020년 9월에 2박 숙박함
답변 제공: Ammy 님, 2020년 9월 18일
Hi, Tony! Thank you for sharing your feedback. We have cascaded the same to our concerned team to meet your expectations every time. Have a great day! Regards, Leo

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 9월에 1박 숙박함
답변 제공: Ammy 님, 2020년 9월 18일
Thanks for the positive rating. Hope to welcome you again soon. Regards, Leo

6/10 - 괜찮아요

실제 이용하신 고객

2020년 9월에 5박 숙박함
답변 제공: Charlie 님, 2020년 9월 17일
Hi, we are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Charlie

8/10 - 좋아요

Dave

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overnighter
Difficult to fault for the price. Yeah you can hear the trains and it isn't the most comfortable bed in the world but it does the job. The 50 pound cash deposit is peculiar and it was particularly concerning that the receptionist only had to make a few mouse clicks in the morning to confirm it could be refunded. Are there cameras in the room that she was checking? I was told there would be a quick inspection.
2020년 9월에 1박 숙박함
답변 제공: Justin 님, 2020년 9월 12일
Thank you so much for the positive rating, Dave! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future and be assured, there are no cameras in guest rooms. Regards, Justin

8/10 - 좋아요

TonyCotton 님, Isle of Wight

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget Luton is much misunderstood and therefore undervalued as a convenient business stop over. It has excellent travel links: 25 minutes from St Pancras, the airport (of course) and it’s adjacent to the M1. Perfect!
2020년 9월에 1박 숙박함
답변 제공: Ammy 님, 2020년 9월 11일
Hi, Tony! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

4/10 - 별로예요

Mariel

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 17박 숙박함
답변 제공: Ammy 님, 2020년 9월 9일
Hi, Mariel! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo

8/10 - 좋아요

BRIAN

2020년 8월에 1박 숙박함
답변 제공: Ammy 님, 2020년 9월 6일
Thanks for the positive rating, Brian! Hope to welcome you again soon. Regards, Leo

8/10 - 좋아요

ismail 님, hull

좋아요: 직원 및 서비스, 편의 시설/서비스
good value for money and staff very friendly very close to bus and train station
2020년 8월에 1박 숙박함
답변 제공: Joey 님, 2020년 8월 24일
Pleased to hear your kind words of appreciation, Ismail! We will try our best to never fail to surprise you every time. Regards, Joey

2/10 - 너무 별로예요

Vishal

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horror rooms
Had a room booked for a family 2 adults and a kid got 3 single beds and all three beds had a wooden board nailed to the base off the bed that stuck out from the mattress, my 2 year old boy scraped his back on it and when I told them what happened got told we make a note nothing we can do now! Absolutely awful place do not stay here if you care about your family
2020년 8월에 2박 숙박함
답변 제공: Cheshta 님, 2020년 8월 12일
Sorry for the hassle you faced, Vishal! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jacob

8/10 - 좋아요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location for Luton Airport. Excellent value and staff were great.
2020년 7월에 1박 숙박함
답변 제공: Chris 님, 2020년 7월 30일
Thank you for the pleasing feedback, Robert! We will put in our continuous efforts to provide consistent service every time. Regards, Chris

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rent og lunt
Veldig hyggelig opphold. Ikke så varmt som tidligere inne på hotellet og god renhold. Sentralt som alltid.
2020년 7월에 2박 숙박함
답변 제공: Chris 님, 2020년 7월 26일
Hai, Thomas! Ucapan penghargaan anda yang baik selalu mendorong kami. Kami doakan anda hari yang luar biasa! Salam, Chris...

4/10 - 별로예요

실제 이용하신 고객

2020년 5월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 5월 4일
Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jake

10/10 - 훌륭해요

DAVID K

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All One Needs
Comfortable, clean, convenient.
2020년 3월에 1박 숙박함
답변 제공: Ammy 님, 2020년 3월 31일
Thank you for your appreciation,David! We hope to give you a consistent service every time. Regards, Michael

8/10 - 좋아요

Rebeca Kasue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ótima relação custo x benefício
O hotel é simples, mas o quarto é confortável. Em razão do COVID-19 não foi servido alimentação, então não tenho como opinar.
2020년 3월에 1박 숙박함
답변 제공: Ammy 님, 2020년 3월 29일
Olá Rebeca! Muito obrigado por dedicar seu tempo precioso para compartilhar suas opiniões conosco. Certamente trabalharemos com seus comentários para acompanhar suas expectativas no futuro. Atenciosamente, Ryan

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
fine enough for the price
Room was fine enough, noisy from the railway right outside the hotel, but does switch to quiet running between 11pm -6am. A general musky smell prevails probably from the old carpets, and the room was quite warm even though the heating was off. Not uncomfortable but would be in the summer, a fan was provided which helped move the air but crack a window and the train noise is terrible.
2020년 3월에 3박 숙박함
답변 제공: Ammy 님, 2020년 3월 27일
Hi, We sincerely regret the experience you have been through. Thanks for bringing this to our attention as feedback from our guests play an important role to achieve the overall guest satisfaction, to which we are working day and night to ensure there is no stone left unturned. Hope to welcome you again with a pleasant experience ahead :) Regards, Ryan

10/10 - 훌륭해요

subhaan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Even with the Crisis of the coronavirus virus the staff were friendly and approachable and the service of the hotel was outstanding
2020년 3월에 3박 숙박함
답변 제공: Ammy 님, 2020년 3월 22일
Thank you for rating us with such awesome words, Subhaan! We will strive to keep up with your expectations every time. Regards, Ryan

8/10 - 좋아요

Mehtab

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Hotel ever lol
Staff Was nice
2020년 3월에 4박 숙박함
답변 제공: Ammy 님, 2020년 3월 22일
Hi, Mehtab! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Ryan

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Ammy 님, 2020년 3월 18일
Thank you so much for the charming rating. Your review made our day. Have a great day ahead. Regards, Ammy

4/10 - 별로예요

David

2020년 3월에 1박 숙박함
답변 제공: Ammy 님, 2020년 4월 30일
Apologies for the inconvenience caused, David! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Jake

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice place. I really like it. Good and safe place and free parking available
2020년 3월에 1박 숙박함
답변 제공: Ammy 님, 2020년 3월 14일
Delighted to know that you loved our services. Have a pleasant day ahead :) Regards, Oliver

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
Room was not very clean, bed was uncomfortable, staff were just okay. Saving grace was how close it was to the airport bus.
2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 3월 8일
Sincere Apologies. We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Ammy

2/10 - 너무 별로예요

Shamsher

좋아요: 청결 상태
별로예요: 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 26일
Hi, Shamsher! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ammy.

8/10 - 좋아요

lucia helena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 26일
Thanks for the perfect rating, Lucia! Looking forward to your continuous love and support :) Regards, Ammy.

4/10 - 별로예요

John

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Oljeovn som ikke lot seg slå av. Varmt på rom. Utsyrt med vifte midt på vinteren så tydeligvis kjent problem.
2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 25일
Beklager det bryet du møtte, John! Vi har merket en lapp for opplevelsen du hadde denne gangen. Hvil, vær trygg, vi vil strebe etter å sikre et hyggelig opphold hos oss i fremtiden. Hilsen Ammy.

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
blast
Amazing
2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 23일
Hi Raymond! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ammy.

4/10 - 별로예요

실제 이용하신 고객

2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 21일
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
You get what you pay for!
Hotel is very unloved, you have to leave a deposit of £50 in cash which is forfeit if you break the rules of the hotel. Bedding was clean but the rest of the room was dirty, curtains, bathroom etc all in a poor state of repair. You must temper my review with the fact that you don't pay a lot for this hotel. Car parking is available adjacent the hotel, just enough spaces when I stayed.
2020년 2월에 2박 숙박함
답변 제공: Ammy 님, 2020년 2월 21일
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

6/10 - 괜찮아요

실제 이용하신 고객

2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 18일
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

8/10 - 좋아요

실제 이용하신 고객

2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 17일
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
OYO London exceeded our expectations. It was well-maintained and the rooms were comfortable and not too cramped, as is so often the case in small inns in the UK. There was a pleasant lobby area.
2019년 12월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 16일
Hey, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 2월에 4박 숙박함
답변 제공: Ammy 님, 2020년 2월 16일
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 - 좋아요

julian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and service, couldn't moan for the price of the stay
2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 14일
Great to hear this, Julian! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Ammy 님, 2020년 2월 13일
Hey, Francisco! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

10/10 - 훌륭해요

robson

2020년 1월에 1박 숙박함
답변 제공: Dewi 님, 2021년 5월 15일
Thanks for rating us superbly, Robson! Glad to know that you loved our services. Regards, Dewi

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2020년 1월에 1박 숙박함
답변 제공: Ammy 님, 2020년 1월 28일
Hi, Thanks a lot for staying with us. So glad to know you liked our services. Regards, Ammy.