Dear Madam,First of all you did not stay at Riad Al Badia, so your terrible experience was arriving.I am sorry for this message and your disappointment, however, we have done everything possible from the moment of your reservation to contact you and take some information that allows us to better manage your arrival and your reservation.You have reserved a standard room, which is the smallest category and with a non-refundable rate, which is the cheapest rate but with a more restrictive policy.We communicate in all media, the size of the rooms, we put as many photos made by ourselves, so that each traveler can choose according to his expectations and his budget the room that suits him best in Riad Al Badia, if this option is available in Riad Al BadiaYou arrived tired, you admit it yourself, I told you we didn't have another room available, a superior double room for tonight, another standard room for tomorrow night and finally a superior double room for the 3rd night.I inform you that exceptionally we could modify your non-refundable - non-amendable reservation, but that would require you to change rooms every day and that for tomorrow night, we only have standard rooms, what you booked and do not want !So I told you that the only 2 rooms available for tomorrow night are the two standard rooms, the one you have booked, and the second one, you can either keep his room for this last night or take a standard room each, but in this case would take a second room, and a second room is not free, when a misunderstanding between what you wanted to book and what you did book, the hotel that contacted you no less than twice before your arrival to have some information, you even did have the correction to reply to us, we regret this misunderstanding and we can only encourage you in the future to contact the hotels you are booking directly and inform them of your requests and expectations, each hotelier will be happy to guide and advise you so that your trip runs smoothly.After 2 years of closure due to COVID, we are delighted and have maintained all the services in our establishments, offering even more competitive offers, but in fact with stricter conditions, which again leave the choice of the traveler based on their budget and Your expectations.We are really and for more than 30 years operators in the hotel industry, we can understand misunderstandings, but hearing us being said that because you did not like the room, you will leave and we will not pay... that, Madam, is not acceptable, and we will not accept it, when we take so much time before your arrival to contact you and possibly listen to your particular requests and expectations, with no reaction at all !Since I wasn't there tonight, I spoke to you on the phone and you hung up the phone before we finished our conversation.We receive at Riad Al Badia honest, responsible and educated guests. We are not used to this type of practice and threaten of bad comments.You left the Riad, which