Dear Anonymous, We appreciate the time you have spent sharing with us your impressions of your stay at Hotel Las Américas Torre del Mar through Hoteles.com It is satisfying and exciting to know that you enjoyed the comfort of our facilities, recreational spaces, attention and services ready to provide pleasant and memorable moments. We will be waiting for you with the greatest of pleasure in the next opportunity, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear Young Gil, We appreciate the time invested in sharing the impressions of your stay at the Hotel Las Américas Torre del Mar through Hoteles.com We are pleased to learn that you enjoyed an experience marked by a wonderful rest and excellent service. Keep in mind that you will always be welcome to this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear Anonymous. Thank you very much for taking the time to share your experience with us and other travelers. Your satisfaction is the most important reward we can have after our efforts to provide the best vacation option in Cartagena de Indias. We will be pleased to welcome you again in Las Americas Torre del Mar in your next visit to “La Heroica” Cartagena, #ElHoteldeLasEstrellas. Sincelery, Karen Berdugo Analista de Servicios

Dear ALTAGRACIA,Thank you very much for taking a moment of your valuable time to share the positive impressions of your stay at our hotel.It is satisfying for us to know that what you enjoyed most about your stay was our privileged and convenient location facing the sea.Here we will be ready and willing to continue serving you in the next opportunity.

Dear Joanna,Thank you very much for sharing your excellent rating and valuable opinion about your experience at the Hotel Las Américas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service.We hope to see you soon in this home in Cartagena de Indias, because #LasAméricasIsMore

Dear Idania,Thank you very much for sharing your excellent rating and valuable opinion about your experience at the Hotel Las Américas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service.We hope to see you soon in this home in Cartagena de Indias, because #LasAméricasIsMore

Estimado Humberto,Muchas gracias por trasladarnos su evaluación y apreciaciones sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia.Es muy grato para nosotros saber que fue muy buena su estadía. Sus comentarios nos alientan a seguir trabajando para continuar en la mejora de la experiencia de nuestros valiosos huéspedes y clientes.Recuerde que siempre le estaremos esperando con la mejor atención y servicio que usted espera.

Dear Tiana,Thank you very much for sharing your evaluation and appreciation of your experience at the Hotel Las Américas Torre del Mar through Expedia.It is very pleasant for us to know that your stay was very good.Remember that we will always be waiting for you with the best attention and service that you expect.

Dear Eric,Thank you for sharing your valuable evaluation of your experience at Hotel Las Américas Torre del Mar on Expedia.We will continue working to provide a service that lives up to your expectations.We hope to see you soon in this home in Cartagena de Indias, because #LasAméricasIsMore

Dear traveler,Thank you very much for sharing your evaluation and appreciation of your experience at the Hotel Las Américas Torre del Mar through Expedia.It is very pleasant and exciting for us to know that the Five Star service and facilities exceeded your expectations.Here we will be ready and willing to continue serving you in the next opportunity.

Dear Miguel Angel,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear carlos,Thank you for sharing your valuable review of your experience at Hotel Las Americas Torre del Mar on Expedia.We will continue working to provide a service up to your expectations.We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

Estimado David,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

Estimada marcela,Agradecemos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Torre del Mar a través de Expedia.Muy gentilmente queremos sepa que día a día estamos trabajando incansablemente con el objetivo de lograr un nivel superior en la satisfacción de cada uno de nuestros valiosos huéspedes, por este motivo, apreciaríamos si nos amplía al detalle los motivos que marcaron su estadía y crearon esa percepción de nuestro servicio, puesto que de este modo podremos saber y gestionar las acciones a las que haya lugar para brindarle en una próxima oportunidad una experiencia distinta y acorde a sus expectativas.

Dear Daniel,We appreciate the time you have taken to share with us your impressions of your stay at Hotel Las Americas Torre del Mar.It is unfortunate to learn of the non-conformities you mentioned and the negative perception that these generated, because we know how important is the cleaning service and comfort that our guests expect to find in the facilities. For this reason, we have a qualified, trained and dedicated team to fulfill this task, and above all, we are committed to ensure the welfare, care and satisfaction of those who choose to choose us. Also, we will take into account your contributions, which will lead us to manage those improvement actions necessary to transform your perception of our service in a next opportunity.We look forward to welcoming you again, so that you give us the opportunity to provide you with a pleasant stay and positive experiences.

Estimado augusto,Muchas gracias por trasladarnos su evaluación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia.Es muy grato para nosotros saber que fue muy buena su estadía. Recuerde que siempre le estaremos esperando con la mejor atención y servicio que usted espera.

Dear Iris, Thank you very much for taking a moment of your valuable time to share your impressions of your stay at our hotel.We are very pleased with your comments regarding the attention and assistance provided by our staff and that you recognize in a special way the service of each one of them.We will be ready and willing to continue serving you in the next opportunity.

Dear Emilio,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear Mabel,In advance, we thank you for your loyalty and the time invested in sharing with us your impressions of your stay at Hotel Las Americas Torre del Mar through Expedia.People interested in enjoying a magical experience of happiness will know, by reading your review, which is the ideal choice for an exceptional vacation. We are very happy to read such pleasant and stimulating comments about our service, attention and Five Star facilities designed for the satisfaction of you, our valued guests and clients.We hope to have the honor of welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear Kimberly,Thank you for taking the time to share with us your impressions of your stay at Hotel Las Americas Torre del Mar through Expedia.We will take your comments into account, these undoubtedly allow us to increase the quality of our services since we recognize them as great opportunities for improvement that lead us to meet and exceed the expectations of those who visit us. We hope to have the honor of welcoming you again, we assure you that you will live an experience at the height of everything you need.

Dear Juan,Thank you very much for sending us your evaluation and feedback about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing for us to know that your stay was very good. Remember that we will always be waiting for you with the best attention and service you expect.

Dear Gloria,Thank you very much for sharing your excellent rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear Jassmarry,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia. It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear Carol,We appreciate the time you have taken to share with us your impressions of your stay at Hotel Las Americas Torre del Mar.It is unfortunate to learn of the non-conformities you mentioned and the negative perception that these generated, because we know how important is the cleaning service and comfort that our guests expect to find in the facilities. For this reason, we have a qualified, trained and dedicated team to fulfill this task, and above all, we are committed to ensure the welfare, care and satisfaction of those who choose to choose us. Also, we will take into account your contributions, which will lead us to manage those improvement actions necessary to transform your perception of our service in a next opportunity.We look forward to welcoming you again, so that you give us the opportunity to provide you with a pleasant stay and positive experiences.

Dear Gloria B, Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear Nestor,Thank you very much for sharing your rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear Yamile,Thank you very much for taking the time to give us feedback on your experience at our hotel. On the other hand, it is a shame to hear your dissatisfaction about the state of the facilities, as we strive to comply with our corrective and preventive maintenance plans so that our guests feel comfortable and satisfied. For this reason, as a team we will review your comment in order to seek the necessary and timely improvement actions. Please allow us to have the pleasure of your visit again and attend your wishes and needs as you deserve.

Estimado JOSE,Gracias por compartirnos su valiosa evaluación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar en Expedia.Seguiremos trabajando por brindar un servicio a la altura de sus expectativas. Esperamos verle pronto en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

Estimado Obrian, Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

Dear JOSEPH,Thank you very much for sharing with us your excellent rating about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

Dear Maria,Thank you for taking the time to share with us your impressions of your stay at Hotel Las Americas Torre del Mar through Hoteles.comWe are delighted to know that you had a pleasant and comfortable experience in our Hotel, we are pleased to receive such nice comments about our service on the beach and the spaces designed to spend special moments with your family, but we are even happier to know that you enjoyed the warm and willing attention you received from our staff. We look forward to welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

Estimada MONICA,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Hoteles.com ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

Dear Jairo,Thank you very much for sharing your excellent rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

Estimada Lilia, Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

Estimada Angely Teresa,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

Estimado Margel,Agradecemos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Torre del Mar a través de Expedia.Sus sugerencias con respecto a la limpieza en la habitación las tendremos muy cuenta, estas sin duda nos permiten aumentar la calidad en nuestros servicios puesto que las reconocemos como grandes oportunidades de mejora que nos llevan a satisfacer y superar las expectativas de quienes nos visitan. Esperamos tener el honor de recibirle nuevamente, le aseguramos que vivirá una experiencia a la altura de todo lo que necesita.

Estimado juan, Agradecemos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Torre del Mar a través de Hoteles.com Lamentamos la percepción que tuvo la oferta gastronómica y los tiempos de respuesta en el restaurante, tenga presente que contamos con el recurso humano idóneo para el diseño, ejecución y preparación de cada uno de los platillos, adicional cumplimos todos los estándares certificados de alta calidad, asi mismo, día a día estamos trabajando en capacitar y entrenar a cada uno de nuestros colaboradores en la prestación de una atención excepcional y eficiente, por este motivo, apreciamos sus apuntes para ser tenidos en cuenta dentro del proceso de mejora continua. Esperamos poder recibirle nuevamente, para que nos dé la oportunidad de brindarle una estadía placentera y experiencias positivas.

Estimado Nestor, Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

Estimado Joseph,Muchas gracias por trasladarnos su evaluación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia.Es muy grato para nosotros saber que fue muy buena su estadía. Recuerde que siempre le estaremos esperando con la mejor atención y servicio que usted espera.

Estimada María del Rocío,Muchas gracias por compartirnos su excelente calificación y amables comentarios sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

Estimada Kelly, Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

Dear Pierre,We appreciate the time you have taken to share with us the rating and comments based on your stay at Hotel Las Americas Torre del Mar through Expedia.We regret to read the perception you had regarding the attention received by the girl at the front desk. We want to convey that every day we are working to train and train each of our employees in providing exceptional and efficient care, for this reason, it is a shame to learn of your negative notion but we will certainly take into account in terms of our continuous improvement. We look forward to welcoming you again, so that you can give us the opportunity to provide you with a pleasant stay and positive experiences.

Estimado HERNANDO JOSÉ,Muchas gracias por tomarse el tiempo en retroalimentarnos los comentarios de su experiencia en nuestro hotel. Nos alegra saber que disfrutó de su estadía, por otra parte, es una pena escuchar su inconformidad sobre el estado de la habitación, pues nos esforzamos por cumplir con nuestros planes de mantenimiento correctivo y preventivo de manera que nuestros huéspedes se sientan a gusto y satisfechos. Por este motivo, en equipo revisaremos su observación en aras de buscar las acciones de mejora oportunas y necesarias. Permítanos por favor tener nuevamente el placer de su visita y atender sus deseos y necesidades como lo merece.

Estimado John,Agradecemos y valoramos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Torre del Mar a través de Expedia.Muy gentilmente sepa que lamentamos no haber colmado sus expectativas como usted lo esperaba. No dude que su evaluación es muy tenida en cuenta, esto nos estimulan seguir trabajando incansablemente con el objetivo de lograr un nivel superior en la satisfacción de cada uno de nuestros valiosos huéspedes y clientes, por este motivo, en equipo revisaremos y gestionaremos las acciones de mejora necesarias para transformar su percepción de nuestro servicio en una próxima oportunidad.Esperamos poder recibirle nuevamente, para que nos dé la oportunidad de brindarle una estadía placentera y experiencias positivas.