We appreciate your detailed feedback following your recent stay. Regarding the repetition of providing credit card details and producing identification at check-in, it's important to note that all required details, as stated on the third-party website from which you booked, were communicated to ensure a smooth check-in process for all guests.Concerning the room conditions, we acknowledge the issues with the radiator and the dated appearance. Your comments are invaluable, and we will address these matters promptly to enhance our accommodations.Thank you for bringing these concerns to our attention. We look forward to the opportunity to better serve you in the future.Best regards,

Thank you for reviewing us, we are happy to hear that your stay was a positive one.hope to see you back in the future.Kind RegardsRoyal Hotel

Thank you Paul for your lovely review, its a pleasure to have your feedback, we are very happy to hear that enjoyed everything about your stay, Hopefully we will see you back in the summer or before enjoying the lovely scenery, with the locals.RegardsRoyal Hotel Bar & Grill

Thank you for reviewing, we are very happy to hear that your stay was a positive one, and that you enjoyed your stay, we value all feedback.We look forward to having to stay with us again in the future.Kind RegardsRoyal Hotel

Hi Jack, I'm sorry that you felt this way regarding our hotel, the hotel is undergoing some outside works, which doesn't affect the facilities or the rooms, rest assured if you would of stayed you would of had a lovely stay. The items that you saw outside were removed these were only put there to be taken away.Hope that you would considered trying us again in the future.Kind RegardsRoyal Hotel

Thank you for reviewing us, we are happy to hear that your stay was a positive one, and look forward to seeing you back in the future.RegardsRoyal Hotel

We appreciate your feedback about your experience in The Deluxe River View room, and we sincerely apologize for the inconveniences you encountered. Your concerns about the musky smell, peeling floor, and spiders are taken seriously, and we assure you that we are actively addressing these issues to enhance the overall guest experience. We value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.

We are sorry to hear that your room wasn't as expected, Had this been brought up to reception on the stay we would of moved your room, as we want all our guests to go away happy, hope to see you back in the future.Kind RegardsRoyal Hotel

Thank you for leaving us a review, glad to hear that your stay was a positive one, issues that you have raised will be investigated and fixed where needed.Hope to see you back again in the future.Kind RegardsRoyal hotel

Thank you for reviewing us and letting us know your concerns, we are always looking at ways to improve to make way for a better experience.Kind RegardsRoyal Hotel

Thank you for reviewing us, we are happy to hear that your stay was a positive one, and hope to see you again in the future.Kind RegardsRoyal Hotel

Thank you for reviewing us, We are happy to see that your stay was a positive one, we look forward to seeing you back in the future.Kind ReagrdsRoyal Hotel

Sorry to hear that your stay wasn't as expected, and that you have found many issues with the room, All issues that you have raised will be looked into.Kind RegardsRoyal Hotel

Thank you for reviewing us, Hope to see you back in the future.Kind RegardsRoyal Hotel

Thank you for reviewing us, We are glad to hear that your stay was a positive one, We are always looking at ways where we can improve, to make way for a even better stay, we value your feedback, and hope to see you back in the future.Kind RegardsRoyal Hotel

We are sorry to hear that your stay wasn't as expected, with regards to your room not being clean if this would of been brought to our attention we could have allocated you into another room, We fully understand that the website is not showing that there is scaffolding around the building but this doesn't affect the day to day running of the hotel. Our restaurant is currently closed and this is not something that is advertised on the website stating that we have a restaurant on site.We hope to see you back in the future. Kind RegardsRoyal hotel

We are sorry to hear that your stay was as expected, as no comment was left to say why we are unable to make a reply please contact the reception if you would like to discuss this further.Kind RegardsRoyal Hotel

We are sorry to hear that your stay was not as expected, sorry that you didn't like how the door opened, in regards to having people knocking on your door all night, this should have been reported to night reception, we cannot resolve issues if we don't know they are happening.Rooms are cleaned properly as with us all things sometimes on the rare occasion things get missed.Kind RegardsRoyal Hotel

We are sorry to hear that your stay wasn't as expected, and that you found there was a harsh smell of bleach, hope this doesn't put you off staying with us again in the future.Kind RegardsRoyal Hotel

Thank you for leaving us review,We hope that you will come and stay with us again in the future.Kind RegardsRoyal Hotel

Thank you for reviewing us we are happy to hear that your stay was a positive one. we value your honesty and couldn't agree with you more that you shouldn't judge a book by its cover.Hope to see you back soon.Kind RegardsRoyal Hotel

Thank you for leaving us review, we are sorry to hear that your stay wasn't as expected, we value all feedback as always striving at looking at more ways to improve.We hope that you will try us again in the future.Kind RegardsRoyal Hotel

We are sorry to hear that your stay wasn't as expected, none of your concerns where raised at the time of check in nor checkout as had it been we could of looked into moving you into another room, The royal hotel is safe and is hourly patrolled through the night and reception staff are on duty 24hrs.The scaffolding is for exterior works that are needed to be carried out, which has no reflection on the stay for inside the building, Yes the Royal Hotel Is a very old building which is getting the TLC it now deserves.Kind RegardsRoyal Hotel

Thank you for leaving us a lovely review, we are very happy that you enjoyed your stay, and that you found facilities and amenities pleasurable.Hope to see you back soon.Kind RegardsRoyal Hotel

We are sorry to hear that your stay didn't go as expected,On checking in I can clearly see that you wasn't waiting to check in, so not unsure why you have stated that, issues that you have raised were not reported to reception, if they had of been then we could of looked at changing your room.Kind RegardsRoyal Hotel

Thank you for reviewing us, we are happy to see that your stay with us was a positive one.Hope to see back soon.Kind RegardsRoyal Hotel

Thank you for your feedback, we are glad you enjoyed your stay with us. We are currently in the process of giving The royal Hotel the TLC it deserves. We hope to see you back in the future.Kind RegardsRoyal Hotel

I'm sorry to hear that your stay wasn't what you expected, we always want our guests to have an enjoyable stay, I feel its very unfair that you state the hotel is unsafe when we have full CCTV and we have staff onsite 24hrs and hourly patrols are made of all buildings.In regards to your comment about taken multilabel transactions you booked through Expedia so we do not charge your card for anything. so that's an untrue statement.RegardsRoyal Hotel

Thank you for taking the time in leaving us a review, Yes the restaurant is currently closed due to refurbishment, the only advertisement there would be to show this is exterior signage, so apologises for this.Hope to see you back when the restaurant is back up and running. Kind RegardsRoyal Hotel

Thank you for reviewing us, we are happy to see that your stay was a positive one.Hope to see you back soon.Kind RegardsRoyal Hotel

We are sorry to hear that your stay didn't go as expected,I'm unable to comment due to no comments being left, We are always looking at ways to improve and all feedback is kindly appreciated.Kind regardsRoyal Hotel

We are very surprised to hear that the towels smelt like paint no other guests have brought this to our attention, We are sorry to hear that was what you experienced,If you would of brought this to our attention during your stay we could of gave you fresh towels.RegardsRoyal Hotel

Thank you for taking the time in reviewing, We are happy to hear that your stay with us was a positive one,Look forward to seeing you back in the future.Kind RegardsRoyal Hotel

Thank you for taking the time in reviewing us,as no feedback has been left I'm unable to comment on why your score was low, if you would like to let us know, please contact the hotel who will be happy to assist.RegardsRoyal Hotel

We are sorry to hear that you didn't enjoy your stay, We don't advertise dining facilities as our restaurant is currently under refurbishment.This hotel is a very old building which has been neglected by previous owners we are doing everything we can to make sure that Royal Hotel gets the TLC it deserves but as we know things do not happen over night. our outside area is cleared regularly, but we cannot be blamed for rubbish that may blow in the wind or for other inconsiderate people who don't like to use bins.Kind RegardsRoyal hotel

I'm sorry to hear that your stay wasn't a positive, As you haven't commented your reasons I'm unable to give a response.Kind RegardsRoyal Hotel

We are sorry to hear that your stay wasn't a positive one, The hotel does supply the basic amenities, you are mentioning, hairdryers, Fans, heaters towels shower gels, tea coffee etc can be requested at reception, where our reception staff would of kindly given if asked for.RegardsRoyal hotel

We are sorry to hear that your stay wasn't a positive one, No comments have been left to understand why that was, so unable to comment.Kind RegardsRoyal Hotel

Thank you for reviewing us, We value guests feedback as we are always looking at new ways to improve.Hope to see you back in the future.Kind RegardsRoyal Hotel

Thank you for reviewing, Glad to hear your stay was a positive one,Hope to see you back soon.Kind regardsRoyal Hotel

Thank you for taking the time in reviewing us, we are glad to see your stay was a positive one.Hope to see you back soon.Kind RegardsRoyal Hotel.

Thank you for taking the time in leaving us a review, Hope to see you back in the future.Kind RegardsRoyal Hotel

We are sorry to hear your stay wasn't a positive one, The Royal Hotel is a very old building which has been neglected by previous owners, as the Royal Hotel is under new management we are making sure that it receives the TLC that is needed.We value all feedback as we are always looking a ways to make improvements.Kind RegardsRoyal Hotel

We are sorry to hear your stay wasn't as expected, Would like to apologise on behalf of the inconsiderate people not taking into account that people may be trying to sleep or relax.Issues that you raised will be looked into and made sure they are resolved.We value all feedback and are always looking at ways to make improvementsWe hope to see you back in the future.Kind RegardsRoyal Hotel

Hi Stephen, I'm sorry to hear that your stay wasn't as positive as we would of liked, issues that you have raised could of been rectified if they were brought to our attention at the time of your stay reception would of been more than happy to assist you and make sure that your stay was a positive one. We would hope to have you come back in the future.Kind RegardsRoyal Hotel

Thank you for reviewing us, we are happy that your stay was a positive one.Hope to see you back in the future.Kind RegardsRoyal Hotel

Thank you for taking the time in leaving us a review, we are happy to hear that you found the staff welcoming and helpful and that the room was to your liking.We do apologise regarding the scaffolding, but glad that didn't affect your stay, as we in the process of giving the Royal Hotel the TLC that it deserves.Hope to see you back in the future.Kind RegardsRoyal Hotel

Thank you for taking the time in leaving us a review, We are happy to hear your stay was a positive one, We hope to see you again soon.Kind RegardsRoyal Reception

Thank you for taking the time in leaving us a review, we are happy to hear your stay was a positive one, We hope to see you again soon.Kind RegardsRoyal Hotel

Thank you for taking the time in leaving us review, we are happy to hear that your stay was a positive one, We hope to see you back soon.Kind RegardsThe Royal Hotel