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슈어스테이 플러스 호텔 바이 베스트 웨스턴 에드몬드 여행 후기

2.5 out of 5
슈어스테이 플러스 호텔 바이 베스트 웨스턴 에드몬드
2700 E 2nd St, Edmond, OK

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 943개 이용 후기 중 332개" "
평점 8 - 좋아요. 943개 이용 후기 중 291개" "
평점 6 - 괜찮아요. 943개 이용 후기 중 156개" "
평점 4 - 별로예요. 943개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 943개 이용 후기 중 72개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

HEUNG YOUN 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
UCO가 주변에 있으며 상점이 주변에 있어 편리하며 호텔은 가격대비 만족하여 특히 아침식사가 포함이고 질도 괜찮았고 3분내에 만들어 먹을수있는 와플이 특이하고 좋았다.

10/10 - 훌륭해요

Young Yeol 님, Saint louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best western hotel, really best one!!
Hotels.com을 이용해 숙박한 중 가장 성공적인 경우중 하나였다. 호텔의 청결도, 침대의 편안함, 조용함 등은 더할 나위 없이 좋았다. staff 역시 대단히 친절했다. 주변의 식당 등에 대해서도 친절히 안내해 주었다. 처음 방을 배정받고 만족했는데 bath room에 샤워커튼이 없어 이를 staff에 얘기하니 지금은 늦은 시간이라 샤워커튼을 달아줄 수 없고 새로운 방을 배정해 주겠다며 오히려 더크고 좋은 방을 배정해 주었다. 오히려 행운이었던 셈이다. 아침 조식도 아주 좋았다.

10/10 - 훌륭해요

Bobby

좋아요: 편의 시설/서비스
All good
2024년 4월에 1박 숙박함

8/10 - 좋아요

Ryan

출장 여행
좋아요: 직원 및 서비스
Something is definitely going on in this hotel. Some areas are nice and others are run down. I stayed here several times a year ago and the property hasn’t been maintained well I would stay again but one more year from now I wouldn’t if it continues to decline.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Connie

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean nice and quiet
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Carla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room I stayed in. The bed we slept in. The matress was bowed and could feel the springs.
2024년 2월에 2박 숙박함

4/10 - 별로예요

Scott

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Micah

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Clinton

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Shelby

2023년 12월에 1박 숙박함

8/10 - 좋아요

Elmer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Too Dirty!
Dirty! Dirty! Hairdryer didn’t work. Changed rooms & still dirty! Bed was worn out!! Things need updated! Both showers/tubs filled with water! Gross!
2023년 12월에 2박 숙박함
답변 제공: SAM 님, 2023년 12월 18일
Dear guest,I apologize for the inconvenience you had at our property. I assure you that we are working on providing more cleaner rooms for your future stay.GM

8/10 - 좋아요

Elmer

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Maverick

별로예요: 청결 상태, 직원 및 서비스

2/10 - 너무 별로예요

Sara

2023년 11월에 1박 숙박함
답변 제공: Nicole 님, 2023년 12월 21일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 편의 시설/서비스
Our first room was still being cleaned when we arrived. They immediately gave us another after we asked but it was inundated with the smell of bleach. The two kids that checked us in weren't very friendly but the gentleman who helped us later was very friendly and helpful. I really like how open and spacious the room was. The heater worked great. The hot water was ample and it was very quiet on the first floor. The pool was nice but the breakfast needed additional items.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Wakanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is filthy. They have mold everywhere in the bathroom. They deserve no stars. The manager is rude. I called the city on them. I'm sure they will fail an inspection. I told expedia this place should NOT be allowed to book rooms on their site.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

James

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Taking into consideration the price of the hotel being one of the cheaper places it was a good deal. Housekeeping however doesn’t do a good job. There was pubic hair on the floors of the bathroom and stuck to the walls in the shower. The coffee maker was never cleaned and had grinds still in it. We stayed 4 nights and the walls are very thin cause the kids next door to us were very loud screaming and crying.
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

victoria

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Every time I go home to Oklahoma my family and I always stay at that motel because we really like it and it meets all our needs
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Jeff

별로예요: 청결 상태, 객실의 편안함
Not good!
I have stayed in this hotel several times over the past 3 years, and I have slowly seen the deterioration over my past stays. My next visit to Edmond I will not be staying here. The bathroom was dirty, hair everywhere. The mattress was VERY uncomfortable, when I turned on the the air condition/heater it sounded like a freight train, very loud as long as it was on.
2023년 11월에 1박 숙박함
답변 제공: SAM 님, 2023년 11월 21일
THANK YOU FOR TAKING TIME TO WRITE A REVIEW ABOUT OUR PROPERTY. ON BEHALF ON MY TEAM I APOLOGIZE FOR THE INCONVIENCE. WE HOPE TO PROVIDE YOU BETTER SERVICE NEXT TIME.

8/10 - 좋아요

Paola

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

MARCUS

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
First off it was $90 including tax and fees. With that being said it wasn’t great. Little outdated. Apple core on the floor under the desk. Hair dryer was shot didn’t work. Some sketchy people walking the halls at 3 am. Breakfast area and options, let’s put it this way, I skipped out on the breakfast without any question. But other than that it worked just fine for us to sleep one night.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Ann

연인과의 여행
별로예요: 편의 시설/서비스
The room is good for rate but could be improved a lot with amenities. Phone didn't work. Had to go to front desk twice to ask for remote control for tv -took at least 20 minutes. Then no tv guide in room and could only get a few channels and could not get major channels such as CBS. Refrigerator not cold. Only one coffee cup for in room coffee maker. Did have nice large towels and comfortable enough bed.
2023년 11월에 1박 숙박함
답변 제공: sam 님, 2023년 11월 16일
Thank you for taking the time in leaving us a feedback. We apologize for the inconvenience.

10/10 - 훌륭해요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is my first time here so far I’m satisfied. The room, bathroom and bed are clean.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Ivan

2023년 11월에 1박 숙박함

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함

4/10 - 별로예요

Bailee

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just needed a inexpensive place for one night for a tournament we were attending in the area. I knew the cost i was paying not expect fancy. But I worked in a hotel for almost 10 years so I do expect a certain level cleanliness. Now with that being said. The room wasnt filthy but i wouldnt call it clean. There was a stain on the top blanket that we werent sure what it was but its a stain and it happens. There was LOTS of Long black hair on every single linen/towel in the room. One of our beds had hair on the top cover. Very visible and easily could have been wiped or pulled off when making the bed. But its hair we pulled it off and threw it away. Again not a huge deal. The sink nor the tub drained. not something that house keeping would really notice and could get missed easily...not a big deal. Some brown sticky substance in the window sill that for my sanity i will say is coffee because i stuck my hand in it. Gross but again nOt a bIg dEaL. The pool..... so when we got in to the pool area there were no towels. Hotel didnt seem busy enough to be out of towels but idk what kind if day they had before we got there So i just kindly asked for a few. As i got in the water i noticed a THICK film of oil could have been a heavy lotion or body oil so i tried to ignore. Also notice i lack of chlorine smell. Also so loud w/ the echo i couldnt think. Fast forward to today. My daughter has pink eye and the dr said its from a pool with bacteria.Hotel said its fine now.....
2023년 11월에 1박 숙박함
답변 제공: Sam 님, 2023년 11월 7일
Thank you for taking the time to leave us a review and feedback on our property. We apologize that the room did not meet your expectations and was dirty. I will be sure to look into everything you mentioned in your review.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Emerald

단체 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty. Dried food particle splash on the wall by the trash bin not cleaned. Smoke detector was covered in 7-11 plastic bag. Mirrors in the bathroom not even wiped clean. Door jams, you have to push hard to get inside. Dust on the TV and bathroom mirror. Never again for this place.
2023년 10월에 1박 숙박함
답변 제공: Sam 님, 2023년 11월 4일
Dear guest,Thank you for taking time in leaving us a review on our property. We apologize that we did not meet your expectations. I will be sure to send your concerns to out team. I apologize and hope you give us a chance to do better next time.Sincerely,Manager

6/10 - 괜찮아요

Greg

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Dan

연인과의 여행
There was no Kleenex/tissues, there was dirt on the floors, dust on the nightstand and phone, the refrigerator freezer section was completely frozen and there was no working ice machine. When I went to the front desk, about the ice, I was told that they would get some and deliver it to my room. 45 minutes later, no ice!
2023년 10월에 1박 숙박함
답변 제공: Nicole 님, 2023년 11월 2일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

Emily

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 10월에 1박 숙박함

8/10 - 좋아요

Jeffrey

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

jared

2023년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
This hotel was a bit run-down. The bathroom was clean, there were crumbs on the dresser; bedding was clean. The staff was very friendly and eager to help.
2023년 9월에 2박 숙박함

8/10 - 좋아요

FAITH 님, Longville

Our stay here was just fine for traveling through for one night. The beds and bedding were very clean and comfortable. The bathroom was clean. The breakfast offerings were very good and generous, including scrambled eggs and sausage patties.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Richard J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Michelle

좋아요: 청결 상태
Mediocre hotel
The price of the rooms are not worth the money. Rooms and hallways reaked of cigarettes.The vending machines took my money and kept the snack. Went to front desk to report issue, would not offer a refund. The breakfast offered was not veryed good. The options were very limited and it ended to early. This is a mediocre hotel and I dont think I will be using them again
2023년 9월에 2박 숙박함

8/10 - 좋아요

Connie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was ok. There was no black tea offered, only coffee and juices.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Rawan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
👍👍
2023년 9월에 4박 숙박함

4/10 - 별로예요

Wendy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We ended up not staying here and canceling our reservation. After checking in and going to our room, I checked the room for cleanliness. There were used tissues left in the bed, dead cockroaches on the floor, used toothflossers on the floor. The room had quite a bit of hair from pets and it just felt to me, not clean. The hotel is pretty old and definitely needed some updating. The lock on one of the outside doors looked like it had been broken into. I saw a few other indicators that this was not the place for me to stay. I did not have a good feeling about staying there. We loaded up our stuff and I spoke with the front desk staff and they were accomodating to us wanting to cancel.
2023년 8월에 4박 숙박함
답변 제공: Nicole 님, 2023년 9월 15일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

Chris

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The furniture in the room was broken, and the surfaces in the room were not clean - disappointed 😔
2023년 8월에 4박 숙박함
답변 제공: sam 님, 2023년 9월 6일
I apologize for the inconvience. I will discuss this with my team and work on making your experience with us better next time.

4/10 - 별로예요

Kari

별로예요: 숙박 시설 상태 및 시설
doors
2023년 8월에 1박 숙박함
답변 제공: Sam 님, 2023년 8월 28일
I apologize for the inconvience. We had a change of ownserhsip and we are currently working on fixing issues around the property. Hopefully you give us another chance to serve you better.Thank you GM

2/10 - 너무 별로예요

R

The room was not clean the knats surround the breakfast foods and we could barely get clean towels and washcloths!
2023년 8월에 3박 숙박함

8/10 - 좋아요

Aundrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay for the price!
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Peggy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it was a 3 day stay and all our needs met! Thanks
2023년 7월에 3박 숙박함

8/10 - 좋아요

Kathey 님, Ponca City

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
We had stayed here 2 other times recently for doctor visits and were quite pleased with this place, but this time we were in a room where the bathtub had mold and the toliet hadn't been cleaned. That is a thumbs down for me.
2023년 7월에 1박 숙박함