Customer service was truly the main issue here. We were supposed to check in at 3, but was told the room wasn’t ready. Usually this isn’t a big deal but when you’re trying to make a wedding it is. The customer service representative was RUDE no understanding or friendly conversation just rude. Also there was one lady who looked like she work there but SAT around the whole time we were there. The beds we’re rock hard as well. This is my first time staying at Fairfield and it will surely be the last!