객실 내 금고, 암막 커튼, 방음 설비, 다리미/다리미판

아메리카스 베스트 밸류 인 리보니어 디트로이트 여행 후기

2 out of 5

이용 후기

4.8
평점 10 - 훌륭해요. 212개 이용 후기 중 22개" "
평점 8 - 좋아요. 212개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 212개 이용 후기 중 41개" "
평점 4 - 별로예요. 212개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 212개 이용 후기 중 82개" "

4.8/10

청결 상태

5.8/10

직원 및 서비스

3.8/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

3.0/10

친환경

이용 후기

2/10 - 너무 별로예요

shravan kumar reddy

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is not clean and worst
2022년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 9월 10일
Dear Shravan,It's unfortunate to hear that the cleanliness of our accommodations failed to impress you and that you didn't have a great time with us overall. Rest assured, our housekeeping team will look into all your comments as soon as possible and make changes where necessary. Please consider coming back to give us another chance later down the road.

8/10 - 좋아요

sherece

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Di room was nice. No trash basin or kups, so dat made it eco-friendly. Microwave and fridge was good, although fridge had food in it from previous persons.
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 5월 11일
Thank you for your feedback, we really appreciate it! We apologize for the fridge, I am sure it was just an oversight, however I will let the manager know to remind the housekeeping to be diligent when cleaning! Thank you also for your business, we hope to see you again sometime!

4/10 - 별로예요

tomas

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room I received was dirty, they transferred me to what they said was their only other room available, which neither heat nor the a/c worked in. By the time i got settled in it was 230 AM, and they offered me a 20$ refund for that night and a transfer the next. Still haven’t received the refund.
2022년 3월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 4월 2일
Dear Tomas, We understand that we should've gotten your room right the first time, and we sincerely apologize for our shortcomings. Our team is committed to guest satisfaction, so know that we will seize this opportunity to address your concerns and improve our diligence moving forward. Thank you for your feedback.

2/10 - 너무 별로예요

James

What a joke
We arrived after booking a jacuzzi suite through hotels.com. We were told they dont use hotels.com and they dont have jacuzzi suites, and then was given a number for Expedia to call for a refund. Total disappointment.
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 11일
Dear James, Thank you for taking the time to leave us your feedback on your recent visit. Please accept our apologies for any misinformation or miscommunication surrounding our rooms or your reservation. We'll discuss your comments internally to ensure this doesn't happen again in the future. Thanks again, and we wish you all the best.

8/10 - 좋아요

Fan

2022년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 30일
Thank you for your business and your feedback, they both mean a great deal to us and we look forward to your return.

2/10 - 너무 별로예요

Gregory

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: GM 님, 2021년 11월 26일
Thanks for your feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This room was filthy, had a smell and carpet was dirty! The jacuzzi mirror had stains and and the jacuzzi itself was dirty . Tub was dirty, no tissue, toilet was yellow, bathroom floor was muddy, bathroom sink was stopped up, bedsheets had stains, AC DID NOT WORK!! I was charged an extra $17 bucks because they said they said expedia under charges the customers! I was disgusted and could not leave fast enough! I want a refund! Never stay there! The worst part, no one cared!
2021년 7월에 1박 숙박함
답변 제공: GM 님, 2021년 7월 23일
Thank you for taking the time to express the issues you experience during your stay. If you are ever in the area we would love for you to give us another try. Cleanliness is our top priority.

2/10 - 너무 별로예요

Keri

2021년 7월에 1박 숙박함
답변 제공: GM 님, 2021년 7월 23일
Thanks for taking the time to express how your stay was with us. If you are ever in the area again please give us another try.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was 87 in my room with no functioning AC unit. The room was absolutely filthy. Owners Couldn't even go get a cheap toilet paper roller for the room. The worst was when you contact Red Lion for help. They rmail you and tell you its and independent franchise of their parent company. If you are traveling don't stay here. You have been warned.
2021년 6월에 1박 숙박함
답변 제공: GM 님, 2021년 6월 22일
We are so sorry to hear about your experience. If you are ever in the are again we would love for you to give us another try.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very poor lighting in room, dirty bathroom, dirty carpet, smell of smoke in room
2021년 5월에 1박 숙박함
답변 제공: GM 님, 2021년 5월 18일
Guest, We are so sorry about your experience. If you would like to discuss this matter further please contact our office directly.

8/10 - 좋아요

Daitral

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: GM 님, 2021년 5월 18일
Thanks for the feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was so-so. Very poor lighting. Bathroom tub and toilet were unclean. No continental breakfast as was stated. Appearance on the facility was unkempt, I wouldn't recommend this hotel to anyone.
2021년 5월에 3박 숙박함
답변 제공: General Manager 님, 2021년 5월 15일
The issues that you raise are important to us. This is not at all the experience we want our valued guests to have. Please accept our apologies for the aspects of your visit that were less than satisfactory. Your feedback will be discussed internally so that we can seize these opportunities for improvement. While we are eager to resume our standard breakfast offerings, we are waiting until it is deemed safe to do so. We apologize for any inconvenience caused. We can't change the past, but we will do better in the future. Please consider joining us again so that we can provide a stay that better represents our true value.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jacuzzi room was great
2021년 4월에 1박 숙박함
답변 제공: GM 님, 2021년 5월 18일
Hello Guest, We're so happy to hear you enjoyed your stay. Next time you stay with us present this response for 10 percent off your stay. Thanks for the feedback.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
they didnt have my booking even thou it was made a week before it was finally there 45 minutes after we tried checking in dont pay for rooms before you get to the hotel
2021년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 4월 15일
We are grateful that you chose us as your hosts for your stay in the city. That being said, we're very sorry that your check-in experience was not entirely seamless. Sometimes, when a reservation is made through a third-party site, it does not sync properly with our system. Hopefully, once you were in your room, you were comfortable. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
worst stay i’ve been to this far very nasty an disgusting please i want a refund
2021년 3월에 1박 숙박함
답변 제공: Sam 님, 2021년 3월 30일
Thank you for finding the time to share some thoughts regarding your stay. We understand that your recent visit didn't live up to your expectations. We would have been delighted to help address your concerns had we been made aware of any of them during your time with us. Please consider contacting us again, mentioning any aspects of your stay that weren't satisfactory so we can further improve on them. We wish you all the best going forward.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was horrible the bathtub was dirty & there was hair in the tub, the bedsheets had stains on them did not look like the sheets were cleaned after the last guest, the light & T.V was on like someone had just been in the room or just left the room and I asked the front desk assistant if we could get clean sheets also I asked him if someone could come clean the bathroom so that me and my guest could keep the room he refused, he also refused to give us another room. I will never visit that hotel again.
2021년 3월에 2박 숙박함
답변 제공: Sam 님, 2021년 3월 30일
We are sorry if our cleaning efforts were not to standards. This is not like us and we hope you will give us another chance to showcase our true value on your next trip. Thank you for your time and we wish you the best.

8/10 - 좋아요

실제 이용하신 고객

2021년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 30일
Thank you for the great rating, we are so happy that you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

실제 이용하신 고객

2021년 2월에 5박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 30일
We appreciate the great rating and thank you for taking the time to share your experience, ew really appreciate your business!

6/10 - 괜찮아요

Terrance

가족 여행
별로예요: 청결 상태
2021년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 30일
Thank you for sharing this rating and for your patronage, we appreciate both!

2/10 - 너무 별로예요

Mikera

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 1박 숙박함
답변 제공: Sam 님, 2021년 1월 7일
Thank you for finding the time to share some thoughts regarding your stay. We understand that your recent visit didn't live up to your expectations. We would have been delighted to help address your concerns had we been made aware of any of them during your time with us. Please consider contacting us again, mentioning any aspects of your stay that weren't satisfactory so we can further improve on them. We wish you all the best going forward.

2/10 - 너무 별로예요

Charisse

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A hot mess
The room was nasty. The bathtub was gray and it was dirty tissue behind the door. The shower wont turn off and flooded the bathroom. When I called front desk they said they only had two towels lefts. We used all the towels for the floor and didn't any for ourselves.
2020년 12월에 1박 숙박함
답변 제공: sam 님, 2020년 12월 18일
hank you for finding the time to share some thoughts regarding your stay. We understand that your recent visit didn't live up to your expectations. We would have been delighted to help address your concerns had we been made aware of any of them during your time with us. Please consider contacting us again, mentioning any aspects of your stay that weren't satisfactory so we can further improve on them. We wish you all the best going forward.

8/10 - 좋아요

Daniel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 3박 숙박함
답변 제공: Sam 님, 2020년 12월 15일
Thank you for finding the time to share some thoughts regarding your stay.

2/10 - 너무 별로예요

JR 님, Livonia mi

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelly, out dated, mold on walls, cobwebs, stained sheets, candle wax on carpet by tub. I would never go back.
2020년 12월에 1박 숙박함
답변 제공: sam 님, 2020년 12월 11일
We are sorry if our cleaning efforts were not to standards. This is not like us and we hope you will give us another chance to showcase our true value on your next trip. Thank you for your time and we wish you the best.

6/10 - 괜찮아요

Shirese

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unhappy customer
For the price I paid for my over night stay could have been a little cleaner and up to date. I don't appreciate paying over $100 dollars and having roaches in room, lights blew out, walls dirty, dust all over light fixtures. Headboard dirty looks like haven't been wiped in weeks. Bathtub could have been tad bit cleaner as well. I'm just disappointed with the quality, area was in and that price I paid.
2020년 12월에 1박 숙박함
답변 제공: Sam 님, 2020년 12월 8일
We want to apologize for the possible pests you discovered during your stay. The property is serviced regularly by pest control, so your comments are surprising, but we will ask them to make an extra trip out just to ensure everything is as it should be. In the future, we'd love to have another chance to host you and show you the incredible comfort we know we do best.

6/10 - 괜찮아요

Anthony

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing to say the least
I’v been here multiple times it went downhill and now management is trying to get it better but it needs much work. I’m a contractor myself so Ik exactly what it needs in reality and the sinks doors Windows and floors are just the start it needs new beds sheets towels and amenities. Just being nice I didn’t see any bugs or rodents which is the best part stayed for a week. The sink was blocked.
2020년 11월에 7박 숙박함
답변 제공: Sam 님, 2020년 12월 8일
We'd like to start by thanking you for choosing to stay with us multiple times. Though you appreciated our friendly service, we're sorry for the issues you encountered, especially regarding our in-room facilities that did not meet your standards. Rest assured that our team will be looking into your comments to make sure there will be no more concerns going forward. Please give us another chance to deliver the relaxing experience you deserve.

10/10 - 훌륭해요

Gerrod

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very clean friendly and safe
2020년 11월에 1박 숙박함
답변 제공: Sam 님, 2020년 12월 4일
We're happy to hear that you were comfortable while you were with us. Our team knows there is always room for improvement, so we would love to hear from you about any aspects of your stay that didn't quite hit the mark. Next time you're in the area, we hope you'll remember our excellent value and come see us again!

10/10 - 훌륭해요

RAYSHAWN RASCOE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 30일
Thank you for the PAST rating, ew appreciate it and your business, please come back and stay with us again when us when you are in the area!

10/10 - 훌륭해요

Ieisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it
2018년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 30일
Awesome! We thank you for your past business and hope to welcome you back again sometime!

10/10 - 훌륭해요

Marcus

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 30일
Thank you for the perfect rating and your past business, we appreciate it and hope to see you again someday!

4/10 - 별로예요

Becky 님, Toledo ohio

별로예요: 편의 시설/서비스
The pillows were small the bed was uncomfortable .missing light fixture.
2018년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 30일
Thank you for your past business and rating, we appreciate both!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2018년 11월에 1박 숙박함

4/10 - 별로예요

Grand 님, Livonia, Mi

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Little bugs were flying throughout the room. The door didn’t shut completely so air seeped through all night. The staff didn’t try to accommodate us in any kind of way
2018년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2018년 10월에 1박 숙박함

4/10 - 별로예요

Nicol

좋아요: 직원 및 서비스
별로예요: 청결 상태
Been there b4 but this stay was not good.. the room had very dark lighting, smelled towels were not clean, ,saw roaches but had to stay,.. just left all our things in the car.. you get wat you pay for I guess.. at least on the family side of the hotel
2018년 10월에 1박 숙박함

4/10 - 별로예요

Randall

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst Hotel room EVER
The check in process was easy, however I did have to make a trip back to the front desk as the clerk did not provide a wi fi password at check in. Just the overall appearance of the structure lets anyone see the lack of pride and concern for maintenance. Trash is allowed to pile up in bags under stairwells and other areas. The first morning I went down for breakfast (Sept 22 2018) there was stale bread for toast, no milk for cereal and a cockroach crawling on the counter. The clerk was asleep behind the counter with his bare feet propped up. The hotel website touted amenities in the room that were absent, such as a coffee maker. The phone in the room was also confusing, as it had the label from another location in the chain on it and the instructions were not for the Livonia site. Rest assured that this hotel chain will never have me as a guest, no matter the location. I would have done better to sleep in my car.
2018년 9월에 2박 숙박함

2/10 - 너무 별로예요

Auntie 님, Livonia mi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was dirty! I don’t ever plan to stay again yuck
2018년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The front guy was super creepy and the room was dirty. There was bugs everywhere and bedbugs.
2018년 8월에 3박 숙박함

4/10 - 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bring back true customer service...
The room itself was ok however...the parking lot was extremely dark; the person working there was very rude, the “breakfast” food available was old and had flies in the cereal (the person even suggested I eat at a restaurant instead if I wasn’t happy); the stairwell was dirty with trash and flies.....not a pleasant stay at all. Will not choose this one again. And I hate having to say all that - sadly disappointed.
2018년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Katastrophe
Dreckig, stinking und nachts hat jemand zweimal versucht in unser Zimmer zu kommen! Nie wieder! Und das, obwohl wir drei Zimmer gesehen haben, weil die so schlimm waren!
2018년 7월에 1박 숙박함

4/10 - 별로예요

solotraveller 님, detroit

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Run down and smoky
Non smoking room was selected but the room smelled horribly of stale smoke. I should have asked for a different room but I doubt it would have been different. In fact, the posting at the front desk that said no refunds after 10 minutes after check in should have been my clue. Room was clean though, tv, refrigerator, hot shower and bed was comfortable though so it met my needs for a place to crash after last night event. But I wouldn’t stay again.
2018년 6월에 1박 숙박함

2/10 - 너무 별로예요

A 님, Grand Rapids

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
When we arrived guy couldn't find reservation so I had to pay $2 more then I was quoted on reservation. The carpet was sticky and when I was sleeping a bug crawled on me from under the covers.
2018년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience ever
By the time we arrived, the owner had decided to sell our paid for room to someone else. He then tried to put us in a used room that smelled awful. Do not stay here even if it is the last place in town!

2/10 - 너무 별로예요

michael 님, livonia mi

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Motel
The owner is rude to his customers because he had an issue with his internet service so could not give us our reservation that we reserved through Expedia. And now Expedia will not return or money that we paid for the reservation, so when I called and talked to the owner he was very rude and threatened to kick my dad out of his room
2018년 4월에 1박 숙박함

2/10 - 너무 별로예요

John 님, mombai

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
overbooked
horrible place overbooked and turned away customers that prebooked rooms
2018년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
On Point
Without doubt one of the favorite hotels I stayed. Upon arrival we were warmly welcomed by the staff and general manager. The staff was extremely friendly, had three great evenings here, which obviously also added up to the experience.
2018년 3월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My fiancé and I enjoyed it
It was a great weekend very relaxed room, we loved it
2018년 2월에 2박 숙박함

6/10 - 괜찮아요

Rose 님, iowa

Ok trip
It is just was ok .Parking is not the greatest especially for larger vehicles. It had snow n they hadn't cleaned it up very well. Very slick n dangerous even to get to room. We stay a week n they only changed the sheets once. They did come in N straighten n clean. Had problems with tv. No plug in bath room to give kids a bath had to do a wash cloth. The only good was it was quiet n close to who we were visiting. So I guess overall it was just ok
2018년 2월에 4박 숙박함

6/10 - 괜찮아요

Kwame

별로예요: 청결 상태, 객실의 편안함
hotel was ok
stay was ok. but clean the bathtubs, they were so dirty
2018년 2월에 1박 숙박함