룸, 퀸사이즈침대 2개 | 책상, 암막 커튼, 다리미/다리미판, 무료 WiFi
예약 가능 여부 확인

세레나 인 & 스위트 - 선댄스 여행 후기

2.5 out of 5
세레나 인 & 스위트 - 선댄스
2719 E Cleveland Street, Sundance, WY

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 698개 이용 후기 중 348개" "
평점 8 - 좋아요. 698개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 698개 이용 후기 중 76개" "
평점 4 - 별로예요. 698개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 698개 이용 후기 중 22개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
So so
So so

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
OK, little outdated, but clean.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful and very helpful staff. Great stay !!!
2024년 4월에 1박 숙박함
답변 제공: Carla E. Asst.GM 님, 2024년 4월 14일
Thank you for taking the time to review your stay. We are pleased you enjoyed your stay and hope you will have occasion to stay with us again soon.

4/10 - 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Carla E. Asst.GM 님, 2024년 4월 11일
Thank you for reviewing your stay. I;m sorry you felt it only deserved a 2. I hope you will stay with us again and allow us the opportunity to do a better job.

10/10 - 훌륭해요

Lakota

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Carla E. Asst.GM 님, 2024년 4월 11일
Thank you for taking the time to review your stay. We are pleased you found it to your liking and look forward to serving you again.

4/10 - 별로예요

Savannah

2024년 3월에 1박 숙박함
답변 제공: Carla E. Asst.GM 님, 2024년 4월 11일
Thank you for taking the time to review your stay. I'm sorry you didn't feel you could give us a higher score. I hope you will give us another opportunity to serve you better.

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 편의 시설/서비스
Nice hotel with a good indoor pool and hot tub. Price is hard to beat.
2024년 3월에 1박 숙박함
답변 제공: Carla E. AGM 님, 2024년 3월 20일
Thank you for taking the time to review your stay. We are pleased you enjoyed your stay and look forward to serving you again.

10/10 - 훌륭해요

Kristine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 12월 5일
Thank you for taking a moment to rate your stay with us at the Serena Inn & Suites. We hope you will stay with us again.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pool and hot tub are advertised, but not open. I’ve machine is broken.
2023년 11월에 3박 숙박함
답변 제공: D. Moon 님, 2023년 11월 28일
Thank you for taking the time to review your stay with us. Our apologies for the pool and hot tub not being open during your stay, we have definitely been having some problems! But we hope you will stay with us again, and that repairs will be successful!

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greg, the young man that checked us in and out, was most cordial and professional. We've stayed here in the past numerous times and the property is excellent for our purposes. Will most likely stay here again in the future.
2023년 11월에 3박 숙박함
답변 제공: D. Moon 님, 2023년 11월 24일
Thank you for taking a few minutes to review your stay with us. We are happy to note that your stay was enjoyable and that we will have the opportunity to have you stay with us again.

8/10 - 좋아요

Daniel

2023년 11월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 12월 15일
Thank you for taking a moment to rate your stay with us and we hope you will stay with us again.

10/10 - 훌륭해요

Bradley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 7박 숙박함
답변 제공: D. Moon 님, 2023년 11월 24일
Thank you for taking a moment to rate your stay with us. We hope to see you again in the near future.

6/10 - 괜찮아요

David

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not too bad of a place to stay
Continental breakfast not so good, and sometimes coffee pots were empty. Outside garbage got full and animals got into can and had a mess all around. Rooms were nicely kept.
2023년 10월에 5박 숙박함
답변 제공: D. Moon 님, 2023년 11월 11일
Thank you for taking a few moments to review your stay with us. Your feedback is valuable to us and is used to help improve our customer care.A raccoon was spotted as the culprit that pulled the garbage out and threw it about.Thank you for staying with us at the Serena Inn & Suites.

4/10 - 별로예요

Stephen

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Breakfast- No orange juice or coffee. Gravy for B&G was cold and smelled old. Pancake machine broken Hot tub- was chemically unbalanced, so that was shut down for our 3 night stay. Key card- worked in the door when we got there, after that every time we wanted to get back in the room the key needed to be reprogrammed. When checking out I only could find one key card and the lady at the desk was not very polite or understanding that I didn’t have both cards. The low rating is based off those few issues. Other than those issues it is a clean room with a bed to catch some sleep.
2023년 10월에 3박 숙박함
답변 제공: D. Moon 님, 2023년 10월 29일
We apologize for not meeting your expectations. We value your feedback and will use it to improve our guest relations. We hope you will give us another opportunity to better meet your needs should you decide to visit this area again.

10/10 - 훌륭해요

John

2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 29일
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was quiet. Staff were friendly.
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 27일
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 - 훌륭해요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a moment to rate your stay with us.

8/10 - 좋아요

Matthew

좋아요: 직원 및 서비스, 객실의 편안함
Nice place, just a bit old and beat up. Fair price for what you get and had a decent complementary breakfast. Conveniently located near highway and close by to spots in town. Would stay here again if I ever pass through.
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 - 훌륭해요

Kenneth

좋아요: 편의 시설/서비스
Clean comfortable and quiet room
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 - 훌륭해요

Shelby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking the time to rate your stay with us, it is appreciated.

8/10 - 좋아요

Roxanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The desk clerk suggested a place to eat. We also left some beer in the refrigerator in the room . I called and he went to the room to get it and we picked it up on our way home. Very nice of him to do that.
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a moment to rate your stay with us. Your feedback is valuable and is used to make changes and improvements in providing good customer care. Thank you for staying with us and hope you will stay with us again.

4/10 - 별로예요

Lawrence

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a moment to rate your stay with . We are sorry to note that your stay did not meet your expectations. We do appreciate feedback as it provides us the information to make changes and improve our customer care.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Decent Place In Sundance
Decent Stay. Broken ice maker was a bummer and a toilet that ran non stop was frustrating. Shower was great and room was clean. But no fridge in room was disappointing.
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a moment to review your stay with us. We are sorry that your entire stay did not meet your expectations, but hope that you will provide us another opportunity to better meet your needs should you pass through Sundance, Wyoming again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent hotel for travelers
Nice hotel for the price. Quiet, clean, big rooms comfy beds. TVs small.
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 - 훌륭해요

Luy 님, Cheyenne

2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 30일
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

6/10 - 괜찮아요

Suanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a moment to rate your stay with . We are sorry to note that your stay did not meet your expectations. We do appreciate feedback as it provides us the information to make changes and improve our customer care.

8/10 - 좋아요

Carrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was friendly and responsive. The property was aging but clean, quiet and did not smell. The AC worked quietly. The WiFi worked. The ice machine was broken but there was ice in a cooler. Breakfast was adequate and the space was tidy. The parking lot might have been better lit.
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 27일
Thank you for taking a moment to rate your stay with us. Your feedback is valuable and is used to make changes and improvements in providing good customer care. Thank you for staying with us and hope you will stay with us again.

6/10 - 괜찮아요

Deborah

좋아요: 청결 상태
Disappointed
Pool and hot tub were not available. Ice machine did not work. The heater in room needed service- it screeched like a banshee. But it was very clean.
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
We apologize for not meeting your expectations. We value your feedback and will use it to improve our guest relations. We hope you will give us another opportunity to better meet your needs should you decide to visit this area again.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good for a quick overnight
We had a quick one-night stay while traveling between the national parks. It’s a bit outdated but I think the staff there does their best to keep it clean and welcoming. Pool was nice, a bit odd with the deep end in the middle, with it slanted on both sides. Have never seen a pool like that at a hotel! It was very quiet, couple of deer after dark in the parking lot. Pretty minimal continental breakfast. Overall, it was acceptable for a quick overnight!
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

6/10 - 괜찮아요

Elizabeth

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Polite staff. Good cable stations. Needs some TLC. Tub would not drain. Carpet dirty in bedrooms but nice in hallway. Cereal and breads. The biscuit gravy was in a cold crockpot. No protein.
2023년 10월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a moment to review your stay with us. We are sorry that your entire stay did not meet your expectations, but hope that you will provide us another opportunity to better meet your needs should you pass through Sundance, Wyoming again.

10/10 - 훌륭해요

Annakah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall really cute place to stay and surprisingly great facilities. Had a very relaxing time here.
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

8/10 - 좋아요

Duane

Ok
2023년 9월에 2박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 - 훌륭해요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you!

10/10 - 훌륭해요

Ruth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and friendly staff
It was nice. The breakfast wasn't great, but everything else was great, clean, comfortable stay.
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 - 훌륭해요

Ted

연인과의 여행
Very nice
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 - 훌륭해요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A few minor changes needed.
I really liked this place with a few exceptions. They didn't have a big variety for breakfast. No eggs or waffles. The staff was very nice. I didn't address the fact that the toilet seat wouldn't stay up and the remote wouldn't work to turn the TV on and off. Also, there are very few places to eat near the hotel.
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a moment to rate your stay with us. Your feedback is valuable and is used to make changes and improvements in providing good customer care. Thank you for staying with us and hope you will stay with us again.

8/10 - 좋아요

Jessica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed one night in the Serena Inn and Suites while passing through town and also to see devils tower. Easy check in and cute decoration in the common areas. I didn't stay on the second floor but i would imagine it would have been difficult as there wasn't an elevator. Super close to devils tower (only 30 minutes). The actual town of Sundance doesn't have too much so probably come prepared. Our room was perfect for what we needed passing through. Breakfast was also pretty good, with muffins, toast, cereal and juice.
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 - 훌륭해요

Melissa

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was nice and clean, and the staff were very accommodating. Breakfast was a nice touch.
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was helpful and friendly, hotel was clean, rooms were spacious, beds were comfy, nice size pool area, location of hotel.
2023년 9월에 2박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a moment to rate your stay with us, we hope you will stay with us again.

8/10 - 좋아요

PHILIP M

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was ok
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you.

10/10 - 훌륭해요

Luise

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you!

8/10 - 좋아요

Kathy

2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you!

10/10 - 훌륭해요

Constance L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Very pleasant people. Nice place.
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right out of the highway, clean and confortable
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 7일
Thank you for staying with us. We hope you will stay with us again.

8/10 - 좋아요

John

좋아요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a brief moment to rate your stay with us.

8/10 - 좋아요

Helen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
Thank you for taking a brief moment to rate your stay with us. Your time is appreciated.

10/10 - 훌륭해요

bob

출장 여행
Bugs and dirty linen
2023년 9월에 1박 숙박함
답변 제공: D. Moon 님, 2023년 10월 22일
We apologize for not meeting your expectations. We value your feedback and will use it to improve our guest relations. We hope you will give us another opportunity to better meet your needs should you decide to visit this area again.