Dear our valued guest, The team here at Bao Khanh hotel is thrilled to hear such good feedback from you. Thank you so much for choosing our hotel as your stay while you visit Hanoi. I hope you visit us again soon. Be well and take care! Best regards, --------- 친애하는 우리의 소중한 손님, 여기에서 팀은 Bao Khanh 호텔에서 당신에게서 그런 좋은 의견을 듣기 위하여 오싹된다. 당신이 하노이를 방문하는 동안 당신의 체재로 우리의 호텔 선택을 당신을 아주 많이 감사하십시오. 나는 당신이 저희를 빨리 다시 방문한ㄴ다는 것을 희망한다.잘 지내세요입니다.

Dear our valued guest, on behalf of Bao Khanh team, we would like to send you our sincerest appreciation for your kind support. Although there are still many things to improve, we strive to provide the highest level if possible. We do hope have another chance to take care you on the next visit

친애하는 Jinseok, 우리의 서비스가 당신의 기대에 부응하지 못한 이유를 알려 시간을내어 주셔서 감사합니다. 나는 우리의 호텔에서 방 및 조반의 당신의 나쁜 경험에 관하여 들리게 유감스럽다. 나는 당신의 경험의 읽기 위하여 아주 낙담했다. 나는 이것을 다르게 할 수 있고 내가 가지고 있었다는 것을 지금 바란다. 나는 사과가 당신의 경험의 결과를 바꾸지 않을 것이라는 점을 알고 있다; 나는 모든 성실에 그것을 늘인다. 우리는 또한 미래에 같은 불편을 발생하지 않습니다 보장하기 위해 게스트 프로필에 메모를 추가 한. 우리의 서비스 분야에서 매우 가혹한 경쟁과 함께, 우리는 여전히 같은 일을 계속한다면 우리에게 큰 불이익이 될 것이다라는 것을 알고있다. 그러므로, 우리는 진짜로 당신의 코멘트를 평가하고 우리의 매니저는 관지하는 당에 대한 문제를 언급할 것이다. 우리는 깊이 바오 칸 호텔과의 관계를 중시하고, 우리의 소중한 고객이 최고의 가치가 간단하기 때문에 최고 수준의 서비스를 제공 할 수 있도록 최선을 다하고 있습니다. 또 다시, 나의 사과를 받아들이거든, 이것이 계속 저희와 가진 반환 체재 떨어져 당신을 다시 두지 않는다는 것을 나는 희망한다. 친애하는, ------------ Dear Jinseok, Thank you for taking the time to tell us why our service failed to meet your expectations. I’m sorry to hear about your bad experience of the room and breakfast at our hotel. I was very disappointed to read of your experience. I could have done this differently and now I wish I had. I know an apology will not change the result of your experience; I do extend it with all sincerity. We have also added a note in your guest profile to ensure you will not encounter the same inconvenience in future. With the very harsh competition in our service sector, I know it will be a big disadvantage for us if we still keep doing like this. Therefore, we really appreciate your comments and our managers will address the problem with the concerned party. We deeply value your relationship with Bao Khanh hotel and are committed to providing you with the highest level of service simply because you, our valued customer, deserve the very best. Again, please accept my apology, and I hope that this hasn’t put you off a return stay with us again. Best regards,

Dear our valued guest, We would like to extend to you our most sincere apologies with your stay at our hotel. We do hope that you can tell us why our service failed to meet your expectation. It is our goal to restore your confidence in our company by solving this problem and preventing it from happening again. If there is anything else we can do for you, please do inform us. We also appreciate your feedback; it’s what keeps us improving. With gratitude,

Dear our valued guest, Thank you so much for your review. Our staff here was very happy to see your mark. We will try our best to make our service better and better. Hope to see you soon in the future. Best regards,

Dear our valued guest, Thank you for taking the time to tell us why our service failed to meet your expectations. I certainly empathize regarding the points you mention in your review, especially the air conditioner and facilities of the room. This level of service is certainly not acceptable and will be addressed with the concerned party to make sure that you will not encounter the same issue for the next stay with us. Thank you again, for your honest feedback. All of staff at our hotel hope to have the pleasure of serving you again in the future. Best regards, ------------- 親愛なる私たちは大切なお客様、 当社のサービスは、あなたの期待に応えることができなかった理由をお聞かせする時間を割いていただきありがとうございます。 私はあなたがあなたの検討で述べるポイント、部屋の特にエアコンおよび設備に関して確かに共感する。このレベルのサービスは確かに許容できるものではなく、あなたが私達と次の滞在のために同じ問題が発生しないことを確認するために、当事者で対処されます。もう一度、あなたの正直なフィードバックありがとうございます。当ホテルのスタッフのすべてが、将来的に再びあなたを提供する喜びがあると思っています。

Dear Mr. Nozomu Kusakabe, First, we would like to say thank for your great tolerance to our hotel even though we haven't done so well the pick up service. It is our goal to restore your confidence in our hotel by solving this problem and preventing it from happening again. I understand that you have many options in the marketplace, and are pleased that you have made Bao Khanh hotel your premier choice for stay. Thanks again! We look forward to serving you for many years to come. Best regards, ------- まず、言っておきたいと思いますありがとうございますホテル本家の私たちにあなたの大きい許容のため, 我々 は非常によくのピックアップ サービスを行っていません。この問題を解決し、再び起きてからそれを防止することにより、当ホテルでのご信頼を回復するために私たちの目標です。私はあなたが市場で多くのオプションを持っていることを理解し、そしてあなたがバオカンホテルに滞在のためにあなたの最高の選択をしたことを喜んでいます。再度、感謝します！我々は来て何年もの間、あなたにサービスを提供することを楽しみにしています。

Dear Christopher, At first, we would like to say thank you for taking the time to advise of your recent stay at Bao Khanh hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service we provide to our valued customers. It was very disappointed to read of your experience during your stay with us. Although an apology will regrettablly not alter the outcome of your experience on this holiday, I do extend it with all sincerity. Regarding the points you mention in your review, especially the facilities of the room, our Hotel Director will consider the best way to improve to make sure that your next stay will be better. Again, please accept our apology and I hope that it hasn't put you off a return stay with us again. Best regards,

Dear our valued guest, On behalf of our hotel's staff, I would like to send you our sincere thanks for your great review. I am so pleased to hear that you enjoyed your recent stay with us here at Bao Khanh hotel. We do hope you always have a great time and expect your next stay at our hotel. Thank you again.

Dear Julie, Thank you very much for your review. Bao Khanh hotel always want to become a place where can be your home. Please let us know if there's anything that we can do to make our hotel a better place to stay. Thank you.