바(숙박 시설 내)

퀜틴 부티크 호텔 여행 후기

퀜틴 부티크 호텔
Neue Kantstr. 1, Berlin, BE

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 586개 이용 후기 중 193개" "
평점 8 - 좋아요. 586개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 586개 이용 후기 중 94개" "
평점 4 - 별로예요. 586개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 586개 이용 후기 중 34개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Hyunju

2024년 3월에 1박 숙박함

8/10 - 좋아요

Yongwhan

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
시설은 전반적으로 아늑하고 좋았으나 욕실 바닥에 얼룩이 제법 있었습니다. 전체적인 인테리어가 검은색이라 어두운 느낌입니다. 호불호가 갈릴만합니다. 조식은 부실했습니다. 빵이 굳어있었고 Bar를 조식식당으로 사용해서 식사하기 좋은 공간은 아니었습니다. 주차는 12유로 따로 지불해야합니다.
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

CHUNGHEE

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
사진과 전혀 다른 객실
사진과 전혀 다른 방. 사진처럼 넓은 방이 아님. 복도의 소리가 방에서 다 들림.
2019년 3월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is nice hotel. I will revisit again. Room has AC and it's located at good place where you can get a Bus in front of hotel.
2018년 8월에 8박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Clean room, Good location
2018년 7월에 1박 숙박함

10/10 - 훌륭해요

MI YOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용한 숙소
조용한 곳에 위치하고 있고, 바로 앞에 버스정류장이 있어서 편했습니다. 전시회장을 다니기에 적합한 호텔이었습니다. 조식메뉴가 많지는 않았지만 깔끔해서 좋았습니다. WiFi가 잘되서 좋았습니다.
2018년 5월에 6박 숙박함

6/10 - 괜찮아요

lusian 님, 대한민국

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
냉장고밖에없었음
인테리어나 분위기는 좋았다 . 근데 전자레인지나 커피보트가 없어 뭐 간단히 먹을수도 없었고 베를린 외곽치곤 괜찮았다

8/10 - 좋아요

jaeyoun 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안하게 잘 지냈습니다.

6/10 - 괜찮아요

실제 이용하신 고객

6/10 - 괜찮아요

Deber

Fahrstuhl oft Probleme
2024년 4월에 2박 숙박함

8/10 - 좋아요

Hildegard 님, Schwielowsee

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Boutique Hotel mit stilvoller Einrichtung: Rezeption, Flure, Zimmer, Bar. Upscale 50er-Jahre-Gebäude. Geräumiges Superior Zimmer, großes Marmorbad. Weniger gut ist die Rezeption: kaum Telefonkontakt ganztägig, um Sonderwünsche anzugeben, Emails kommen unzustellbar zurück. Empfangspersonal müsste über das wenige Vokabular für Checkin/Checkout besser Deutsch sprechen, Englisch ebenso. Das Frühstück für € 14 hat keine angemessene Auswahl / Qualität. Besser in einem fußläufig (auch sonntags) erreichbaren Café frühstücken.
2024년 2월에 1박 숙박함
답변 제공: Flori F 님, 2024년 2월 22일
Dear Hildegard,Thank you for sharing your detailed feedback with us. We're delighted to hear that you appreciated the stylish furnishings and spacious accommodations of our boutique hotel, as well as the upscale ambiance of our building.However, we apologize for the less satisfactory experience you had with our reception services and breakfast offering. Your comments regarding the communication challenges and breakfast selection are duly noted, and we will review our procedures to ensure a more seamless experience for our guests.We appreciate your constructive feedback about the language proficiency of our staff, and we will provide additional training to improve their language skills.If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to let us know. Your satisfaction is our top priority.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,Reservations Department

10/10 - 훌륭해요

Maria

2024년 2월에 1박 숙박함

8/10 - 좋아요

Stephan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fräscht hotell!
Bra läge med busslinje utanför. Fräscht hotell.
2023년 12월에 2박 숙박함
답변 제공: Jade Reservation Manager 님, 2024년 1월 16일
Sehr geehrter Stephan,vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu teilen, und für Ihren Besuch bei uns.Es freut uns sehr, dass Sie eine schöne Zeit in unserem Hotel hatten. Ich hoffe, Sie haben auch Berlin in vollen Zügen genossen und wir haben das Vergnügen, Sie in Zukunft erneut bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Rascha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Nikta T 님, 2023년 11월 8일
Thank you for giving us a perfect score of 5 out of 5. We appreciate your feedback and hope to have the pleasure of serving you again soon.

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Hotel mit sehr schönen Zimmern. Wir werden den nächsten Berlin-Ausflug nur über dieses Hotel buchen.
2023년 9월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 27일
Dear Valued Guest,We are absolutely delighted to hear that you had a great experience at our hotel! Your kind words and your intention to book with us again mean the world to us.We're thrilled to know that you found our rooms to your liking. We can't wait to welcome you back on your next trip to Berlin. It will be a pleasure to host you once more!Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sehr gutes Preis-Leistungsverhältnis
Empfangsraum sehr edel. Personal sehr freundlich. Hotelzimmer samt Ausstattung hat die Erwartungen übertroffen.
2023년 10월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 24일
Sehr geehrter Gast,Es freut uns außerordentlich zu hören, dass Ihr Aufenthalt bei uns Ihre Erwartungen übertroffen hat. Ihre lobenden Worte über den Empfangsraum, das freundliche Personal und die Ausstattung des Hotelzimmers bedeuten uns viel.Es ist uns eine Freude zu wissen, dass Sie sich bei uns wohlgefühlt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße,

6/10 - 괜찮아요

Michael

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Der CheckIn dauerte über 20min., da nur ein PC an der Rezeption vorhanden ist und sich das Procedere bei den vorherigen Gästen ewig in die Länge zog. Im Zimmer war die Toilettenspülung defekt- das hätte beim Reinigen des Zimmers eigentlich auffallen müssen! Zum Frühstück bestand die Auswahl an Wurst aus vier verschiedenen Sorten Salami.
2023년 10월에 1박 숙박함
답변 제공: Reception 님, 2023년 10월 20일
Dear MichaelThank you for your time in leaving us a review. We really enjoyed hosting you in our Hotel. We would like to let you know that we are always looking forward for our guests' suggestions, and are looking for a place in improvement so we can provide the best service to our guests. Our reception works 24/7, therefore they will always assist you when needed, and take care after your belongings. Kind Regards, Quentin Hotels Team

10/10 - 훌륭해요

Meganathan Sundaramoorthy

2023년 10월에 4박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 22일
Dear Meganathan,Thank you for your feedback! We hope to see you in the future as well.Kind regards,

10/10 - 훌륭해요

Reza (Apple)

2023년 10월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 22일
Dear Reza,Thank you for your feedback! We hope to see you in the future as well.Kind regards,

8/10 - 좋아요

Karsten

연인과의 여행
별로예요: 청결 상태
Charmantes stylisches Hotel im Westen Berlins, nahe zum Ku‘damm. Die Sauberkeit ist ok, aber es gibt da noch Potential. Insgesamt ok.
2023년 10월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 10일
Dear Karsten,Thank you for your feedback! We hope to see you in the future as well!Kind regards,

10/10 - 훌륭해요

Pradeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager ( elderly man with specs ) was very good and very helpful
2023년 9월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 9월 27일
Dear Pradeep,Thank you for your kind words! We hope to see you in the future as well.Kind regards,

8/10 - 좋아요

Peter

좋아요: 청결 상태
2023년 9월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 9월 26일
Dear Peter,Thank you for your wonderful rating! We hope to see you in our hotel in the future as well.Kind regards,

6/10 - 괜찮아요

Michael

출장 여행
별로예요: 직원 및 서비스
Das Personal ist freundlich, aber der deutschen Sprache und Schrift nicht mächtig. Die Zimmer sind gut und sauber, aber mehr Schein als Sein. Frühstück ist da, aber Wurst, Käse usw. aus Großpackungen und die Brötchen schlecht aufgebacken. Rechnungen für die Reisekostenabrechnung musste dreimal angefordert werden, damit der richtige Name und Anschrift richtig und auf deutsch war.
2023년 9월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 9월 20일
Dear Michael,Thank you for your review. We are saddened to hear that your experience was less than ideal. We hope to see you in the future as well with improved services.Kind regards,

8/10 - 좋아요

Steffen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Leider sind keine Parkmöglichkeiten vor dem Hotel.
2023년 8월에 1박 숙박함
답변 제공: Reservation Department 님, 2023년 9월 1일
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.

6/10 - 괜찮아요

Johanna

2023년 8월에 9박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 9월 20일
Dear Johanna,Thank you for your feedback. We hope to see you in the future as well!Kind regards,

4/10 - 별로예요

Michael

2023년 8월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 8월 29일
Dear Michael,Thank you for taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.Kind regards,

10/10 - 훌륭해요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich war sehr zufrieden mit dem Personal und der Einrichtung vom Hotel. Alles etwas gehobener zu einem sehr fairen Preis.
2023년 8월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 8월 28일
Lieber Tom,Vielen Dank für Ihre freundliche Bewertung und die Zeit, die Sie sich genommen haben, um Ihre Erfahrungen in unserem Hotel zu teilen. Wir freuen uns sehr, dass Sie mit unserem Personal und der Einrichtung zufrieden waren.Unser Ziel ist es, unseren Gästen einen gehobenen Service zu bieten, der gleichzeitig zu einem fairen Preis-Leistungs-Verhältnis steht. Es ist erfreulich zu hören, dass wir diesem Anspruch gerecht werden konnten und dass Sie mit Ihrem Aufenthalt zufrieden waren.Ihr Lob für unser Personal freut uns besonders. Wir legen großen Wert darauf, dass sich unsere Gäste herzlich willkommen und gut betreut fühlen. Es ist schön zu wissen, dass unser Team dazu beitragen konnte, Ihre Zeit bei uns angenehm zu gestalten.Wir danken Ihnen herzlich für Ihre positiven Worte und Ihre Wahl, bei uns zu übernachten. Sollten Sie in der Zukunft wieder Pläne für einen Aufenthalt in der Gegend haben, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 - 훌륭해요

Karen

2023년 7월에 7박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 8월 14일
Dear Karen, Thank you for taking a moment for this 10 star rating.The team is happy to have had you as our guest and glad that you obviously had a great stay and enjoyed our hotel as well as Berlin to the fullest.We hope to see you the next time travel brings you to this vibrant city.Kind regards,

8/10 - 좋아요

Isabell

2023년 8월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 8월 8일
Thank you for quickly reviewing your recent stay with us.Your score implies that you enjoyed your stay with us. We hope you also had a great time in this vibrant city and will choose our hotel again when travel brings you back to the area.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 7월 26일
Dear Paul,Thank you for taking a moment to share your experience at Quentin Boutique. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon. Kind regards,

8/10 - 좋아요

nicolai Claes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 7월 26일
Dear Nicolai,Thank you for taking a moment to share your experience at Quentin Boutique. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon. Kind regards,

8/10 - 좋아요

Annett

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 7월 26일
Dear Annett,Thank you for taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.Kind regards,

8/10 - 좋아요

Lea

2023년 7월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 7월 24일
Dear Lea,Thank you for taking a moment to share your experience at Quentin Boutique Hotel. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.Kind regards,

10/10 - 훌륭해요

Vicky

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 7월 14일
Dear Vicky,Thank you for taking a moment to share your experience at Quentin Boutique Hotel. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.Kind regards,

2/10 - 너무 별로예요

Stephan

2023년 7월에 1박 숙박함
답변 제공: Reservation Department 님, 2023년 7월 14일
Thank you for the review of your recent stay with us.I am saddened to see that you were not satisfied with us and want to sincerely apologise for any inconveniences you may have faced. Please note that my colleagues and I are doing our utmost to ensure our guest's expectations are met or exceeded giving outstanding service and offering great facilities. If we are falling short of our service promises, please never hesitate to contact the Front Office to share your experiences and concerns - we will go above and beyond to Make It Right.The team hopes to have the chance of welcoming you back to our hotel to show you we can do much better.

8/10 - 좋아요

Jutta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gute Unterkunft für einen Berlinausflug
2023년 6월에 1박 숙박함
답변 제공: Reservation Team 님, 2023년 7월 11일
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.

10/10 - 훌륭해요

Jose 님, Santa Tecla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carolina at the front desk was instrumental at making my stay perfect. She went above and beyond helping me.
2023년 6월에 7박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 7월 8일
Dear Jose,Thank you for taking a moment to share your experience at Quentin Boutique. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon. Kind regards,

8/10 - 좋아요

Moritz

2023년 6월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 7월 24일
Dear Moritz,Thank you for taking a moment to share your experience at Quentin Boutique Hotel. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.Best regards,

6/10 - 괜찮아요

Armand

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 6월에 3박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 7월 4일
Dear Armand,Thank you for taking a moment to share your experience at Quentin Boutique. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.Kind regards,

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was perfect and in a great location. The room was big and the bed was super comfortable. The staff was so kind and always very helpful!
2023년 6월에 9박 숙박함
답변 제공: Ieva 님, 2023년 6월 28일
Dear John,Thank you for your time in leaving us a review. We would like to let you know that we have truly enjoyed hosting you as our guest, and we are very much looking forward to welcoming you to our Hotel in the nearest future! Kind Regards, Quentin Hotels Team

8/10 - 좋아요

eberhard

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schöne Einrichtung
Einrichtung sehr geschmackvoll und hochwertig Zimmer war leider im Keller war aber ok. Leider fehlten im Zimmer Handtücher und auch duschschaum war nicht aufgefüllt, wurde aber dann erledigt. Einchecken ging erst pünktlich wir und andere Gäste waren 15 Minuten eher da und mußten halt warten. Sonst aber sauber und schön, Als wir abends zurück ins Zimmer kamen stellen wir fest das Housekeeping war leider nicht in unserem Zimmer, schade. Am nächsten Morgen an der Rezeption das angesprochen wir hätten mitteilen müssen das wir ein aufräumen wünschten , das wurde leider im Vorfeld nicht kommuniziert sprich stand auch nirgendwo
2023년 6월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 6월 9일
Dear Eberhard,Thank you for taking a moment to share your experience at Quentin Boutique. We are so pleased to hear you found our service to your liking.Kind regards,

6/10 - 괜찮아요

Matthias

2023년 6월에 3박 숙박함
답변 제공: Reservation Team 님, 2023년 6월 29일
Thank you for staying with us and for your review.It seems that you were not fully satisfied with your time with us, which I am saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on-site. My apologies for any discomfort you may have experienced.We would have loved to know what we could have done better and hope to have the chance to welcome you back in the future.

4/10 - 별로예요

Omar

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Müsste ich an der Rezeption fast 40 min warten weil meine zimmer noch nicht fertig ist . In der dusche das wasser läuft nicht richtig Könnte nicht richtig duschen. Kühlschrank ist defekt . Balkon war sehr Dreckig.
2023년 6월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 6월 8일
Dear Omar,Thank you for taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.Kind regards,

10/10 - 훌륭해요

Adnan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Empfehlenswert Sehr zentral Die Sehenswürdigkeiten alles zu Fuß erreichbar.
2023년 5월에 3박 숙박함
답변 제공: Reservation Department 님, 2023년 6월 2일
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.

8/10 - 좋아요

Stephan

좋아요: 청결 상태, 객실의 편안함
Das Zimmer war sehr schön groß und dazu gab es noch einen begrünten Innenhof der vom Zimmer aus erreichbar war. Das Frühstück ist okay wobei es schon sehr übersichtlich war.
2023년 5월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 5월 31일
Dear Stephan,hank you for taking a moment to share your experience at Quentin Boutique. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.Kind regards,

8/10 - 좋아요

Mario

가족 여행
좋아요: 숙박 시설 상태 및 시설
Alles Ok bis auf Matratze war viel zu weich
2023년 5월에 2박 숙박함
답변 제공: Reservation Department 님, 2023년 5월 11일
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ruime kamers, goed ontbijt, redelijke afstand tot ondergrondse.
2023년 4월에 4박 숙박함
답변 제공: Reservation Department 님, 2023년 5월 4일
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.

10/10 - 훌륭해요

Marion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top. Wir würden wieder dieses Angebot buchen.
2023년 4월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 4월 28일
Dear Marion,Thank you for taking a moment to share your experience at Quentin Boutique Hotel. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon. Kind regards,

4/10 - 별로예요

Patrick

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Das Zimmer war leider an vielen Stellen inakzeptabel schmutzig. Die vor dem Bett stehende, stoffbezogene Bank hatte zahlreiche Flecke unterschiedlicher Farbe. Von braun über rot bis zu weiss war alles dabei. Die Glasplatte am Schreibtisch war ekelerregend dreckig. Im Badezimmer waren deutlich Flecken vor der Toilette zu erkennen. Die Klimaanlage funktionierte nicht. Im Zimmer waren 26 Grad. Mein erster Hinweis an der Rezeption (im Haus spricht niemand deutsch, es geht nur auf Englisch) wurde lapidar damit beantwortet, dass man kein anderes Zimmer habe und man den Hausmeister informieren würde. Nachdem ich das nicht akzeptierte und nach dem Manager verlangte, ließ man mich ewig warten. Als ich dann ungehaltener wurde und mein Ärger auch anderen Gästen auffiel, hatte man plötzlich doch ein anderes Zimmer. Ein „Upgrade“. Dieses Zimmer war etwas größer. Die Bank vor dem Bett hatte keinen sichtbaren Flecken. Aber die Klimaanlage war auch hier defekt. Das Display war gebrochen und zeigte nichts mehr an. Die Sauberkeit war etwas besser. Dennoch fand ich zwei lange schwarze Haare meinem Bett. Das Frühstück war okay, überschaubar. Eher im unten Drittel für ein Haus dieser Preisklasse. Fazit: Ein nächstes Mal wird es hier nicht geben.
2023년 4월에 1박 숙박함
답변 제공: Reservation Department 님, 2023년 4월 26일
Thank you for the review of your recent stay with us.I am saddened to see that you were not satisfied with us and want to sincerely apologise for any inconveniences you may have faced. Please note that my colleagues and I are doing our utmost to ensure our guest's expectations are met or exceeded giving outstanding service and offering great facilities. If we are falling short of our service promises, please never hesitate to contact the Front Office to share your experiences and concerns - we will go above and beyond to Make It Right.The team hopes to have the chance of welcoming you back to our hotel to show you we can do much better.