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아레나 레지나 호텔 앤드 스파 여행 후기

5 out of 5
아레나 레지나 호텔 앤드 스파
B-dul Mamaia Nord 77, Mamaia, Navodari

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 24개 이용 후기 중 12개" "
평점 8 - 좋아요. 24개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 24개 이용 후기 중 2개" "
평점 4 - 별로예요. 24개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 24개 이용 후기 중 2개" "

8.8/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Cristian

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Nicoleta

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Exklusive boende
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

CATALIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Mara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms smell awful. The staff (especially the older restaurant staff) is rude and waits for tips without earning it. The receptionists were nice though! This five star hotel does NOT provide laundry services. They said it’s because they are really busy but the hotel was empty so that doesn’t add up. The housekeepers were always visible. Wanting to enter the room while I was there. I’m sorry but at a five star hotel housekeeping should happen when I’m out of the room. I shouldn’t even know the face of the housekeepers. That’s how tips are earned! Just not a five star experience. Also the long chair mattresses at the beach were incredibly dirty. The resort overall also is really bizarre and seems like is perpetually under construction. With no zoning, no urban planning.
2022년 8월에 3박 숙박함

8/10 - 좋아요

Julian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice location and hotel design. Friendly staff. Overall great experience.
2022년 6월에 4박 숙박함

8/10 - 좋아요

Jerome

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Santos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Couples Retreat
Spectacular spa hotel with extremely comfortable rooms. An excellent spa and sauna experience with easy beach access and free parking.
Outdoor pool
View from the rooms balcony
2020년 9월에 1박 숙박함

8/10 - 좋아요

Florin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2020년 8월에 4박 숙박함

10/10 - 훌륭해요

Ioana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Schoenes Zimmer, Pool & Spa sehr gut. Minibar zu wenig Auswahl. Gutes Fruehstueck, freundliches Personal. Kaffe Maker im Zimmer fehlt. Bad koennte mehr Utensilien haben. Schuhputzpflege fehlt.
2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not an international 5* standard
The 5* hotel should be considered 5* local standards and not comparable to an international standard. The staff of the hotel was very professional, nice and helpful. The rooms are big and clean, with no obvious damages, showing a good maintenance of the property. The overall property was better looking and organized and well maintained than anything else in the area. The spa is spacious and nice and overall it looks clean. Also the spa services are very good. However the bed, although extra large, had spring mattresses, was quite thin and thus whenever turning, the bed was making a big noise and half the bed was moving with you. The box spring was missing some elements and thus the mattress was sinking on one corner whenever sitting on it. The towels were thin because of long time use. The breakfast was not exceptional, and surely not 5*. The food at the restaurant is so, so and over priced for quality. The rooms are over heated. In fact is so hot that you have to sleep with the windows open. Another funny aspect is that at the spa, the shower and toilets are about 50 m from the pool, near the entrance of the spa area. That made me wonder how many people actually shower before entering the pool...
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함

8/10 - 좋아요

Amr

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing besides check out. Everything was perfect, staff, property, helpless, kindness, professionalism. Checking out was just unfriendly in anyway possible. To pay half a night as a regular costumer for 2-3 hours extra due to flight conditions and was a little bit unfriendly.
2019년 4월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 3박 숙박함

8/10 - 좋아요

IOANNIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rather 4* experience
The hotel is well located in terms of distance from the beach, has a very friendly and polite staff but overall is something like a 4* Experience. Rooms are spacious but you will be stressful with shower cabin even your body is an average size. Beds need also renovation. Overall it’s a Quiet place, breakfast is rather 4* experience (I guess that being in the end of summer season, options are less). For example I expected fresh fruit juice from a 5* Hotel, not a concrete juice. Restaurant has a great menu option : my recommendation should be shorter options but having more daily fresh choices and for sure the staff has to “promote” more, what is called restaurant facility in a 5* hotel.
2018년 9월에 1박 숙박함

2/10 - 너무 별로예요

Michelle

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely location, poor service and not a 5 star!
Hotels.com need to be aware that Arena Regia is not a 5 star hotel. The staff were unfriendly and as soon as I arrived, the price I thought I would pay for my 5 nights went up by £40 which I was already unhappy about. The restaurant ar the Arcadia was poor. Staff ignored us and were swearing at each other in a Romanian (I understand the language and they were calling each other retards). The shower in the room was appalling. I am. 5 for 4 female and I am very small, I could just about fit in the shower, my husband is 6 foot and banged his face in the shower because it is too small. The beach is supposed to be 5 star. There are disgusting ports cabins for toilets that not even the local builders would use. We left after 2 nights, and demanded the remaining 3 nights that we paid for to be returned to us. The manager was not physically present at the hotel but spoke to us by phone (bizarre), and told us there was not enough money in the hotel to give us our money back. We told him to return the money for the 3 days we paid for or we will complain further. We left after 48 hours. My husband and I travel a great deal and I was not impressed at all and will never return. I have travelled to a Romania over 50 times and this hotel is the worst I have stayed in for service. Such a shame as Mamaia is lovely and I love Romania, but this hotel lets the tourist industry down. We wanted a refund for the 2 nights we did stay because we were so fed up.
2018년 8월에 5박 숙박함

8/10 - 좋아요

Nisahr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함

10/10 - 훌륭해요

Malcolm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great trip
Great place. Spa facilities excellent and the beach nearby.

10/10 - 훌륭해요

J. Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nicest property in Constanta.
Amazing property. Fantastic indoor pool and spa with full service fitness center. Easy access to the beach short drive to town. Stay along the beach peninsula. Best place to stay in Constanta !

10/10 - 훌륭해요

J. Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only place you should stay in Constanta !
This is a very beautiful property right on the beach. Services in the spa indoor pool and gym are amazing. First Class ! Breakfast included was very nice. Away from town but in my opinion that's nice to go to town for restaurants. Stay along the beach peninsula.

10/10 - 훌륭해요

David 님, Delray Bch

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous
We had a wonderful time

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Frl. aus Barnim 님, brandenburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
abseits und einsam
leider waren wir ausserhalb der Saison, also Anfang Oktober, in diesem Hotel und somit die einzigen Gäste. Das Frühstück wurde somit ohne Buffet serviert und für ein 5 Sterne Hotel auch nicht wirklich grossartig. Der Spabereich ist toll, allerdings dürfen Kinder nur zwischen 12.00 - 15.00h dort hinein, was den ganzen Tag sprengt und keinen Spass für eine alternative Tagesplanung macht. Das Hotel ist schön und wertig ausgestattet, allerdings abgelegen und ohne Kfz nicht gut erreichbar.