The room had: no hair dryer, no voltage converters, no clothes hangers, no clear instructions about using the house phone.No printed infromation regarding the neighborhood's stores and their location. Only two plastic cups were available. There were no vending machines or other means to purchase snacks; you have to walk next door to a gas station to get any. The room service menu required a QR code entry, was limited, and was unclear about what you were actually buying---is that price for a glass of wine or a bottle of wine? A "todo al dias" menu item (a burger) was NOT available when we tried to order it. On the plus side: staff were friendly and efficient; when we asked for missing items they produced them. The airport shuttle service was very good. The rooms were very clean. The staff allowed a no-charge late checkout. The restaurants were excellent.