발코니 전망

사이프러스 포인트 리조트 여행 후기

4 out of 5
사이프러스 포인트 리조트
8651 Treasure Cay Lane, Orlando, FL

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1947개 이용 후기 중 1237개" "
평점 8 - 좋아요. 1947개 이용 후기 중 447개" "
평점 6 - 괜찮아요. 1947개 이용 후기 중 132개" "
평점 4 - 별로예요. 1947개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 1947개 이용 후기 중 65개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: FD Team 님, 2022년 3월 4일
Thanks for your feedback

10/10 - 훌륭해요

Stephanie M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing and went above and beyond. The room was gorgeous and clean, and I loved the screened-in balcony. The shuttle schedule was confusing, but it was easy to use Uber or Lyft since the resort is so close to everything.
2024년 4월에 3박 숙박함
답변 제공: Cypress Pointe Front Desk Team 님, 2024년 4월 24일
Thank you so much for choosing to stay with us at Cypress Pointe! We are glad you enjoyed everything and found it easy to navigate from our property to the surrounding activities! We hope to welcome you back soon!

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 편의 시설/서비스
The room was very nice😁
2024년 4월에 3박 숙박함
답변 제공: Cypress Pointe Front Desk Team 님, 2024년 4월 24일
Thank you so much for choosing to stay with us at Cypress Pointe! We hope to welcome you back soon!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Angel M. 님, 2024년 4월 22일
Thank you for your feedback. We appreciate knowing you had a great time with us. We look forward to hosting you again soon!

10/10 - 훌륭해요

Alicia G.

2024년 3월에 4박 숙박함
답변 제공: FD Team 님, 2024년 4월 19일
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them

10/10 - 훌륭해요

Éric

가족 여행
좋아요: 청결 상태, 직원 및 서비스
La proximité de tous les sites et activités, l’emplacement est parfait.
2024년 3월에 9박 숙박함
답변 제공: RG 님, 2024년 4월 14일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Angel M. 님, 2024년 4월 10일
Thank you for your feedback. We are very pleased to hear you have enjoyed your stay with us. We look forward to hosting you again soon.

10/10 - 훌륭해요

Ciara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a great time, only thing i would of loved to be different is i felt like the walls were really thin and i was woken up by the people who was next to us alarm which was going off nonstop at 5am-6:00am. Other than that it was an amazing stay.
2024년 4월에 2박 숙박함
답변 제공: Adneris Perez Front Desk Agent 님, 2024년 4월 9일
Thank for taking the time to write us such excellent feedback. We at Cypress Pointe value the input and ratings our guest provides, it helps us make the experience for our guest better and better each time. We hope to welcome you again soon!

10/10 - 훌륭해요

Vicky

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2024년 4월에 1박 숙박함
답변 제공: FD Team 님, 2024년 4월 9일
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 숙박 시설 상태 및 시설
We had a 2 bedroom condo. The only inconvenience is that we were on the 3rd floor and there was no elevator. The condo was wonderful with a secluded balcony. The pool was lovely and the area was within walking distance of several restaurants. It was very clean. would definitely stay here again.
2024년 4월에 3박 숙박함
답변 제공: FD Team 님, 2024년 4월 9일
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback about the staff. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them. Have a great day!

10/10 - 훌륭해요

MARIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable
2024년 4월에 2박 숙박함
답변 제공: Bryan- Asst. front office manager 님, 2024년 4월 8일
Thank you so much for your review we appreciate your business with us and look forward to having you back again.

8/10 - 좋아요

Michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스
This was a great choice for us - three girls on a weekend getaway. The staff were friendly and accommodating. The apartment was very spacious and very clean. It was a little dated and one of the showers had low pressure but that wasn’t a huge deal for us.
2024년 3월에 3박 숙박함
답변 제공: FD Team 님, 2024년 4월 8일
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are doing multimillion project remodeling our resort and soon all our rooms will be updating with a new look. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

10/10 - 훌륭해요

Samantha 님, Gaffney

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This resort was amazing for the price. In a great location also.
2024년 4월에 3박 숙박함
답변 제공: Angel M. 님, 2024년 4월 7일
Thank you for your feedback. We are happy to hear you enjoyed your stay. We look forward to Hosting you again soon.

10/10 - 훌륭해요

Sherri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was convenient to I-4 and the parks but away enough to not deal with the congestion. I was only there overnight so I didn’t have a chance to experience the property but it looked like it had a lot to do, nice pool, room was clean and comfortable. Also quiet.
2024년 3월에 1박 숙박함
답변 제공: Angel M. 님, 2024년 4월 7일
Thank you for your feedback. We are happy to hear you enjoyed your stay. We look forward to Hosting you again soon.

10/10 - 훌륭해요

Stephanie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here multiple times and it is always clean and great!
2024년 1월에 2박 숙박함
답변 제공: RG 님, 2024년 4월 7일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay at this resort every time I come to Orlando. This resort has everything from basketball courts, a grilling area, tennis etc.. the pool has a volcano which is a huge attraction and my kids loved it. The resort also has a cafe on site that opens from early morning till 11pm. The resort is walkable to many stores, transportation is easy and just overall it's an amazing resort to stay. The staff is friendly and very helpfu, the rooms are cleans and huge can't complain about anything. Will always come back to this resort when I'm in the Orlando area.
2024년 3월에 5박 숙박함
답변 제공: Dara 님, 2024년 4월 6일
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!

8/10 - 좋아요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Third stay. Very clean property including pool and pool area. Rooms are cleaned as requested and thorough job. Very attentive staff. Disappointed no comfy place to sit in the one bedroom suites.
2024년 3월에 28박 숙박함
답변 제공: RG 님, 2024년 4월 6일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

evelyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall property and staff great. Didn't like room's need to ne updated
2024년 3월에 5박 숙박함
답변 제공: Dara 님, 2024년 4월 4일
Thank you for your rating and for taking the time to provide us with your feedback. We are happy to announce that we are currently going through a multi-million dollar multi-year room renovation! We are upgrading all of our units and hope to welcome you back in the future to enjoy our new look!

10/10 - 훌륭해요

Malivanh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: RG 님, 2024년 4월 5일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay as a family of 4. Really great customer service all around. Clean, comfortable accommodations.
2024년 3월에 7박 숙박함
답변 제공: Angel M. 님, 2024년 4월 3일
Thank you for your feedback. We are very pleased to hear you enjoyed your stay. We look forward to hosting you again soon.

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nothing unique was good near some great areas
2024년 3월에 2박 숙박함
답변 제공: Cypress Pointe Front Desk 님, 2024년 4월 2일
Thank you for staying with us! We hope to welcome you back soon!

10/10 - 훌륭해요

Melissa

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time staying and it was qondeful just loke the first. We stayed 7 nights and it was wonderful
2024년 3월에 6박 숙박함
답변 제공: Amnon - Guest Services Manager 님, 2024년 4월 2일
Thank you for taking the time to provide us a 5/5 rating. We are pleased to know that you enjoyed your second stay! As always, we look forward to welcome you back for your next visit.

6/10 - 괜찮아요

Courtney

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Cypress Pointe Front Desk 님, 2024년 4월 2일
Thank you for taking the time to rate your most recent stay at Cypress Pointe a 3/5, and for us, that is below average. Our team always strive to provide the best of service and in your case we fell short. We would appreciate if you would take a few moments to provide us with additional feedback as to where we had fallen short in the service aspect. This feedback would only be utilized for constructive purposes in pursuit of elevating our service. We look forward to your feedback.

10/10 - 훌륭해요

Sabrina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this property! It is my go to location when I go to Orlando. It’s a super quick drive to both Disney & Universal. It’s also right next to the outlets as well. The property is clean and the staff is friendly. On this trip we staying in the studio but I’ve been in their 2 bedrooms and 3 bedroom lockoffs as well, always enjoying them!
2024년 3월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 1일
Thank you for taking the time to provide us with your feedback! We are pleased that you had a wonderful time while staying with us. We are tucked away in a terrific location with many shops and restaurants near us, as well as the amenities at the property. We look forward to welcoming you back soon for another great stay!

8/10 - 좋아요

Françoise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
J'ai bien aimé cet hôtel surtout la propreté mais un peu bruyant dans les chambres. Je le recommande quand même car c'est accessible partout que se soit les parcs Disney, les outlets, les restaurants, les boutiques, la superbe piscine bien entretenue.
2024년 3월에 10박 숙박함
답변 제공: FD Team 님, 2024년 3월 30일
Merci d’avoir pris le temps de répondre à notre sondage concernant votre dernier séjour au Cypress Pointe Resort. Nous attendons avec impatience votre prochaine visite et comme toujours, n’hésitez pas à nous contacter pour toute demande particulière que vous pourriez avoir et en fonction de notre disponibilité, je ferai tout mon possible pour les satisfaire.

8/10 - 좋아요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2024년 3월에 2박 숙박함
답변 제공: Angel M. 님, 2024년 3월 29일
Thank you for your feedback. We are happy to hear your enjoyed your stay!

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Frankly, my stay at Cypress Pointe Resort was a forced choice because my preferred facility was unavailable on the weekend of my late booking. I was pleasantly surprised to find the location, the room and the staff to be all quite excellent. The room was immaculate and well equipped. The parking was very easy and convenient and the staff were extremely friendly and helpful. There are no elevators and so if you find stairs to be difficult to manage, request a room at ground level. There are also no USB ports in the rooms , so you will need a plug in charging block. The facility is within a short drive to most attractions and though the grounds are not what I what I would rate as high-end, they provide a good quality experience without the frills. We did not use the outdoor pool, but it seemed to be large enough and quite clean. All in all, I would not hesitate to stay there again.
2024년 3월에 1박 숙박함
답변 제공: FD Team 님, 2024년 3월 28일
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback. We look forward to seeing you soon back. Have a great day!

10/10 - 훌륭해요

Trent and Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is top notch. All the Amenities you need. Parking is a little tough.
2024년 3월에 3박 숙박함
답변 제공: FD Team 님, 2024년 3월 28일
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

8/10 - 좋아요

John

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at cypress pointe resort. Place was clean, rooms were spacious, and staff were friendly and helpful. Close to many restaurants, shopping and the theme parks. The only negative would be that the property is a little outdated.
2024년 3월에 7박 숙박함
답변 제공: Angel M. 님, 2024년 3월 28일
Thank you for your feedback. We look forward to hosting your again in the future as we continue to renovate the resort.

10/10 - 훌륭해요

Chuck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay. Staff amazing
2024년 3월에 2박 숙박함
답변 제공: Amnon - Guest Services Manager 님, 2024년 3월 27일
Thank you for taking the time to provide us with your feedback and a 5/5 rating. We are pleased you enjoyed your stay and look forward to welcome you back!

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our trip was amazing! It took us about 15 minutes to get to Disney world, our condo had two bedrooms and a full kitchen. Everyone was so nice and helpful
2024년 3월에 3박 숙박함
답변 제공: Amnon - Guest Services Manager 님, 2024년 3월 26일
We thank you for taking the time to provide us with your feedback and a 5/5! We are pleased you found our accommodations perfect for your trip to Orlando. Our team is always here to make sure your stay is perfect! We look forward to welcome you back in the near future!

10/10 - 훌륭해요

Babak

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If they change the check out time from 10 to 11 or 12 like other hotels, would be great
2024년 3월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
Thank you so much for your feedback, we really appreciate it. We hope to welcome you back anytime soon.

10/10 - 훌륭해요

Indira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our favorite place to stay when we go to Orlando. The amenities they offer and the space is what keeps us coming back. It’s quiet, close to everything and family friendly.
2024년 3월에 3박 숙박함
답변 제공: CPR Front Desk Team 님, 2024년 3월 25일
Thank you so much for always choosing to come back to Cypress Pointe! It's always a pleasure to welcome you back!

10/10 - 훌륭해요

Kathleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome place, very friendly and unique. Will definitely be back
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 24일
Thank you so much for your feedback, we really appreciate it. We hope to welcome you back anytime soon

10/10 - 훌륭해요

Harrell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will stay again and everyone was great!
2024년 3월에 4박 숙박함
답변 제공: FD Team 님, 2024년 3월 23일
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

6/10 - 괜찮아요

Antoine

2024년 3월에 2박 숙박함
답변 제공: FD Team 님, 2024년 3월 22일
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. If you like to tell us more about your experience, we will be more than happy to assist you, you can call or text us, that we can arrange the future better stay.

8/10 - 좋아요

Neal

2024년 3월에 2박 숙박함
답변 제공: Angel M. 님, 2024년 4월 10일
We appreciate your feedback. We are very happy to hear you enjoy your stay. We look forward to seeing you again soon. Please let us know if we can further assist in anyway.

10/10 - 훌륭해요

Barbara Lynn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort. I definitely will stay there again.
2024년 3월에 4박 숙박함
답변 제공: FD Team 님, 2024년 3월 19일
Thank you so much for your kind words! We will definitely make a point to celebrate your comments. We appreciate your resounding recommendation, and we look forward to making your next stay with us even better! Have a great Day!

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: Front desk 님, 2024년 3월 18일
Thank you so much for your feedback, we really appreciate it. We hope to welcome you back anytime soon!

8/10 - 좋아요

Bryant

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water pressure in showers was a little low but otherwise always a great stay
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 18일
Thank you so much for your feedback, we really appreciate it. We will inform our maintenance team about the water situation

10/10 - 훌륭해요

Donna

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
stated above
2024년 3월에 7박 숙박함
답변 제공: Angel M. 님, 2024년 3월 17일
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to hosting you again soon.

10/10 - 훌륭해요

Isora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay
2024년 3월에 2박 숙박함
답변 제공: Amnon - Guest Services Manager 님, 2024년 3월 17일
We are pleased you enjoyed your stay. We look forward to welcome you back in the near future for another great stay!

10/10 - 훌륭해요

Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property. Third stay.
2024년 3월에 4박 숙박함
답변 제공: Angel M 님, 2024년 3월 17일
Thank you for your feedback. We are happy to hear you enjoyed your stay. We look forward to hosting you again soon.

8/10 - 좋아요

Darnella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Amnon - Guest Services Manager 님, 2024년 3월 17일
Thank you for taking the time to provide us a 4/5 rating. We always look for detailed feedback as to how we could have earned the perfect 5/5 rating. We hope to make your future stay even better!

6/10 - 괜찮아요

Armando

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
This place has amenities, but very poor on parking, and no elevators. Also, asked to be contacted by owner management. I never received a call back.
2024년 3월에 3박 숙박함
답변 제공: Angel M. 님, 2024년 3월 16일
Thank you for your feedback. We do take room request ahead of the check in date. Unfortunately, with no prior requests and being at full occupancy for Spring Break, we were not able to place you on the ground floor at check in. Our Guest Services Manager did reach out the following day and received no response. We hope you will book again in the future and make a room request ahead of your check in so we can do our best to accommodate your request. We cannot guarantee any room assignments. Thank you

10/10 - 훌륭해요

Beatriz

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My whole family loved it ! Perfect place to stay and relax , we would definitely stay again and recommend to others
2024년 3월에 1박 숙박함
답변 제공: FD Team 님, 2024년 3월 16일
Thank you so much for your kind words! It’s an honor to be of service. We will definitely make a point to appreciate your comments We appreciate your resounding recommendation and we look forward to making your next stay with us even better! Have a great Day!

10/10 - 훌륭해요

HAYDEE 님, PALOS VERDES ESTATES

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice, have stated many times with Grand Villas n Cypress well run ! Tks
2024년 3월에 1박 숙박함
답변 제공: FD Team 님, 2024년 3월 15일
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!

10/10 - 훌륭해요

Whitley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved how convenient it was around stores. We cohld walk literally walk there. The only thing is the parking. It wasnt enough spots close enough to room.
2024년 3월에 4박 숙박함
답변 제공: Angel M. 님, 2024년 3월 14일
Thank you for your feedback! We are happy to hear you enjoyed your stay and the surrounding area. We apologize for the parking as we are at full occupancy due to Spring Break. We look forward to hosting you again in the future!

10/10 - 훌륭해요

Caroline

Excellent 😀😀😀
2024년 3월에 1박 숙박함
답변 제공: FD Team 님, 2024년 3월 14일
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

2/10 - 너무 별로예요

Victoria

별로예요: 직원 및 서비스
I booked on Expedia and went to check in. They were not able to find my reservation. I showed them my confirmation email and they said to try again in an hour as it was not in their system. I called expedia and they told me to go in and show them my confirmation email which I did. They said they don’t have my reservation. I contacted expedia again. Expedia contacted the property and they were still not able to find my reservation. While trying to check in they were checking in another couple and lost all of their information and had to renter it. Seems like they may need to upgrade their computer and reservation systems. After 2 hours of wasted vacation time trying to check in and with somewhere to be we had expedia cancel our reservation.
답변 제공: Amnon - Guest Services Manager 님, 2024년 3월 15일
Hello Victoria, what had happened was most unfortunate. As we stated when you were at the desk, the reservation was not in our system as you had just booked it moments before entering our lobby. Some times third party bookings take some time to come into our system which was the case for your reservation, eventually it did come in but this was after you left and asked for us to cancel the reservation which we were happy to do. We had approved a cancellation without penalty. What you had witnessed with another guest had nothing to do with our system, the ID simply was not being read properly.