외관

크라운 플라자 황산 위청, IHG 호텔 여행 후기

4.5 out of 5
크라운 플라자 황산 위청, IHG 호텔
No 1 Huizhou Road Tunxi, Huangshan, Anhui

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 119개 이용 후기 중 74개" "
평점 8 - 좋아요. 119개 이용 후기 중 37개" "
평점 6 - 괜찮아요. 119개 이용 후기 중 7개" "
평점 4 - 별로예요. 119개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 119개 이용 후기 중 0개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 2박 숙박함
답변 제공: 裴韬 酒店总经理 님, 2020년 12월 30일
尊敬的客人,感谢您的入住和热情好评。希望酒店的贴心服务能够让您们感受到洲际真正的待客之道。真挚期盼您的再次返程。

10/10 - 훌륭해요

Seongeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함

10/10 - 훌륭해요

Seongeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: Kris Wu 님, 2019년 2월 28일
尊敬的宾客, 您好!非常感谢您入住黄山昱城皇冠假日酒店,我们很高兴您对酒店作出的好评和称赞!酒店位于黄山市屯溪区中心,距离屯溪老街仅十分钟车程,距离黄山风景区及西递宏村仅需50分钟车程,交通便利。现酒店客房新春特惠活动,含次日双人自助早餐,双人自助晚餐,欢迎水果,周日-周四 788元/套,周五、周六 888元/套。 热忱期待您的再次光临! Kris Wu 市场传媒经理

10/10 - 훌륭해요

EUNSUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고급스러운 호텔 가격대비 최상의만족
답변 제공: General Manager 님, 2016년 9월 21일
Dear Guest, thank you very much for choosing and stay with us, also thanks for your kindly recommendation. We are very excited that you enjoyed your stay with us. It's our pleasure to bring you satisfaction and convenience. We are looking forward to your next stay with us!

10/10 - 훌륭해요

Young Ho 님, 부산

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 수영장, 넓은 객실
좋은 수영장 안락한 룸 컨디션

10/10 - 훌륭해요

TAE HO 님, 대한민국 경기도 화성시

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고 크라운프라자 호텔
구 도심인 황산시에서 최고의 안락함을 느끼게 해준 숙박 시설이었음. 하지만 황산역에서 택시기사들이 해당 숙소에 대해 잘 모르는게 흠이 었음.

10/10 - 훌륭해요

GYUNYOUNG 님, 한국 경기도 일산

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우만족
호텔은 아주 깨끗하였고 직원들은 친절하여으며 조식부페 또한 매우만족했읍니다. 다음에도 황산에 간다면 다시 이용하고 싶습니다

10/10 - 훌륭해요

Deragon Lee 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
황산 튠시에서 가장 훌륭한 호텔
황산 튠시에서 가장 훌륭한 호텔입니다. 호텔서비스, 관리상태 아주 좋고 상대히 청결합니다. 특히 10층에 위치한 2층 높이의 수영장은 아주 근사합니다. 다음에 황산에 가면 이호텔을 또 이용할 생각입니다. 제가 이용한 특급호텔중 가장 멋진 아침식사를 제공해 주었으며, 로비 또한 웅장합니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족
호텔 숙박이 만족스럽고 깨끗하며 조식도 괜찮았다

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Peng

2023년 1월에 1박 숙박함
답변 제공: 市场传讯部 님, 2023년 1월 18일
尊敬的宾客您好:感谢您选择入住昱城皇冠假日酒店,并在百忙之中与我们分享您的入住感受。每个城市总会有让人惦念的理由,每个季节都有我们难舍的景色,每个酒店都有他们甜美而有温馨的回忆,希望这里会是您回忆里最温馨最独特的那个 、期待您的再次光临,祝生活愉快!

10/10 - 훌륭해요

CHUN KUAN

2022년 11월에 2박 숙박함
답변 제공: 市场传讯部 님, 2022년 11월 19일
尊敬的贵宾,您好!黄山昱城皇冠假日酒店全体员工向您致以最诚挚的问候!感谢您抽出宝贵时间与我们分享您的居停体验。我们很荣幸得知您对我们的服务表示满意。现在的黄山,温度骤降,躲进温暖的大堂吧,约上三两好友,来份咖啡下午茶,畅谈闲事,这大概就是初冬最惬意的事了吧。圣诞节也即将到来,令人期待的甜品季又来咯,各式精美圣诞甜品,希望让去年许下的心愿,在这一口甜蜜中全都实现! 欢迎再次光临。 市场传讯部

8/10 - 좋아요

Zhang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
车辆停靠非常方便,服务人员专业快捷,有礼貌。Wi-Fi 不是非常好,餐厅晚餐一般,早餐自助不错。部分服务部门的服务不好。
2021년 10월에 2박 숙박함
답변 제공: 总经理 裴韬 님, 2021년 10월 29일
尊敬的宾客:您好!感谢您选择选择黄山昱城皇冠假日酒店!感谢您给予酒店关注以及您对我们的信任、肯定与支持。酒店一直秉承服务至上的理念为每一位入住客人提供贴心而细致的服务,力求为更多的客人提供尊贵不凡的入住体验,我们将会不断努力,努力为客人提供更完善、更人性化的服务。希望能一如既往的为您提供温馨、舒适的入住环境!真诚的期待您下次到来。祝您生活愉快!

10/10 - 훌륭해요

YONGXIONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: 裴韬 酒店总经理 님, 2021년 7월 20일
尊敬的宾客,感谢您的肯定与赞扬。无论何时抵店,洲际真正的待客之道与员工专业、热情、真挚的服务始终陪伴您的左右。诚挚期待不久之后与您的再次相逢!

8/10 - 좋아요

Meiqin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
早餐不错
总体不错 加了份早餐 送了酒酿水泼蛋还送了水果饼干礼盒 非常满意
2021년 3월에 1박 숙박함
답변 제공: 裴韬 酒店总经理 님, 2021년 3월 29일
尊敬的客人,感谢下榻置身风景之中的黄山昱城皇冠假日酒店。能够为您展现洲际真正的待客之道令我们倍感荣幸。诚挚期待不久之后与您的再次相遇,徽州地道的美食和美景邀您品鉴。

10/10 - 훌륭해요

Zongyu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: 裴韬 酒店总经理 님, 2020년 11월 23일
尊敬的宾客: 非常感谢您下榻黄山昱城皇冠 假日酒店并用您宝贵的时间与我们分享您的入住体验。您的宝贵建议对我们的进步有着很大的帮助,我们期待得到您的更多反馈,这对我们改善和提高服务有非常大的帮助。再次感谢您与我们分享您的体验,竭诚欢迎您的下次光临!

6/10 - 괜찮아요

Miao

가족 여행
总体很陈旧的酒店,房间有旧地毯的味道,所谓江景房也没啥特别。早餐勉强还算可以...
2020년 10월에 2박 숙박함
답변 제공: 裴韬 酒店总经理 님, 2020년 10월 20일
尊敬的宾客,非常感谢您入住黄山昱城皇冠假日酒店,雨后的秋天最让人着迷,无论是当空的明月,还是树上的桂花,万物都是一种舒展的姿态。 同时感谢您抽空与我们反馈您的意见。 我们将不断坚持做得更好。我们希望每一位下榻的宾客都能够感受到我们热情、温暖的服务和干净、舒适的环境,我们也会在日后为宾客的旅程增添更多惊喜。诚挚期待您再次光临昱城皇冠假日酒店 —— 裴韬 酒店总经理

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
房間很棒 服務很好 我們非常喜歡
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
這家飯店太棒了 什麼都好!
2020년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed my stay at Crowne Plaza Huangshan. The staffs were super helpful.
2019년 11월에 6박 숙박함
답변 제공: Kris Wu 님, 2019년 12월 10일
Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom department

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 4박 숙박함

8/10 - 좋아요

R

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service at the hotel is good. When we arrived there was a cute little stuffed monkey and a small jar of tea with a hand written welcome note waiting for us in our room. The breakfast is good with many choices.
2019년 11월에 3박 숙박함
답변 제공: Kris Wu 님, 2019년 11월 12일
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service and breakfast made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Department

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Really impressed with the room and the hotels amenities. Staff was super helpful arranging transportation for me.
2019년 10월에 1박 숙박함
답변 제공: Kris Wu 님, 2019년 11월 12일
Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our amenities and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Department

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
素晴らしい滞在でした
チェックイン後に支配人の方から電話で、部屋の状態についての確認や、ハウスキーピングの方からの手書きのウェルカムメッセージがおいてあったり、おもてなしを感じることが出来ました。フロントの方も丁寧に対応してくれ、気分良く滞在することが出来ました。また黄山に来る時は利用します。
2019년 10월에 2박 숙박함
답변 제공: Kris Wu 님, 2019년 11월 12일
Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Department

8/10 - 좋아요

KunKai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
旅館很優 , 館內人員服務好 , 住起來很舒服 , 讚 !
2019년 10월에 3박 숙박함
답변 제공: Kris Wu 님, 2019년 11월 12일
尊敬的宾客, 您好!非常感谢您对黄山昱城皇冠假日酒店的好评和喜爱!出门在外,住得舒心是每个旅者的期望,也是我们酒店服务的终极目标。我们会不断努力,给你更为无可挑剔的专业服务和细节体验,令旅途尽善尽美。现正值徽州秋季,高大的红枫下是金黄的柴垛;白墙黑瓦的房子顶上晒起火红的辣椒;碧绿深潭里漂着红黄叶片......热忱期待您再次来徽州游玩并且光临黄山昱城皇冠假日酒店。 市场传讯部

10/10 - 훌륭해요

LAP KIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ゆったり過ごせる良いホテル
最新の施設ではないですが全てにおいて十分満足のいくホテルでした。 必要なものはすべて備え付けられているし、部屋を含め全体の掃除が隅々まで行き届いていて気持ちがよかったです。今回は黄山に上る前後に各1泊だけでしたが、次回は周辺の観光地を探してもう少しゆっくり滞在しても良いくらいに満足しました。
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
とてもいい感じの滞在ができました。
黄山に登るため一日は山上のホテルに泊まり中一日を挟んで2日の滞在でしたが今回はほとんどすべてにおいて大満足でした。まず、受付の対応が非常に良かった。部屋には心温まる手書きの歓迎メッセージが置かれていました。ホテル全体が少し前の作りだが最新のホテルの設備に引けを取ることなく部屋や、廊下、ロビー、レストラン等、とても清潔に掃除が行き届いていた。黄山に登るルースをコンシェルジュに聞いたらすべてわかりやすく丁寧に説明してくれた。山のホテルに泊まる日は一度チェックアウトをしたのだが、荷物はクロークで安全に保管していてくれた。おかげですべてにおいて楽しい旅行になった。
2019년 9월에 1박 숙박함
답변 제공: Kris Wu 님, 2019년 10월 4일
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that the rooms and our staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Manager

10/10 - 훌륭해요

nhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best international brand hotel in Huangshan
This is probably the best international standard hotel in Huangshan city! However, only a few staffs speak good English like Wil so it's kind of a struggle to communicate with other staffs even though they tried very hard to be helpful. Thanks to Wil, we got our train ticket booked and travel to mount Huangshan arranged! The hotel is very big and elegant. Room was nice and clean with nice view of the river. The seafood pizza we tried was good. However, the so called "mandarin fish" that I ordered at the Chinese restaurant was terrible. It smelled like rotten fish! Anyhow, this is probably the closest to international standard hotel as it gets. The hotel is about 5 min taxi ride to Tuxi Ancient street!
2019년 9월에 2박 숙박함
답변 제공: Kris Wu 님, 2019년 9월 26일
Dear Nhan, Thank you for choosing Crowne Plaza Huangshan Yucheng and taking time to share your stay experience. It's great to see your love of hotel rooms and seafood pizza. At the same time, it is also a pity to see that some of the staff's English communication skills are not satisfactory to you. The hotel has reported the problems you mentioned to the management and will train the staff in English to continuously improve the service level. About the “smelly mandarin fish”, it is a unique huizhou local dish. This dish has a unique method of preparation. It smells smelly and tastes delicious. The meat is tender, mellow and smooth.Many people are not used to this taste,the next time you stay in the hotel, you can ask the service staff to recommend dishes to you. Welcome to stay at Crowne Plaza Huangshan Yucheng again! Marcom Manager

6/10 - 괜찮아요

Cheuk On 님, hong kong

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Family stay
Hotel is nice next to s river. Room is spacious and bed is hugh. The only disappointment is the bath room not clean.
2019년 7월에 1박 숙박함
답변 제공: Kris Wu 님, 2019년 7월 16일
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Huangshan Yucheng. It is a pleasure to see that you are satisfied with your room and bed. The hotel is located on the bank of the xin 'an river with beautiful scenery.At the same time,we are regretfully about bathroom has failed to meet your expectations. Please accept our sincerest apologies.We will feedback this opinion to relevant departments and leadership for improvement We look forward to hearing from you and to welcoming you back to Crowne Plaza Huangshan Yucheng in the near future. Thank you! Sincerely, Marcom Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What I like: - big swimming pool - great gym facilities - nice lobby Check in staff originally placed in a smoking room, asked for an unreasonable big deposit (4000 yuan). After then we were allocated into a non-smoking room with better views. Room cleaning was excellent
2019년 4월에 2박 숙박함
답변 제공: Kris Wu 님, 2019년 4월 26일
Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our gym facilities,swimming pool and lobby made your stay experience more memorable. For what happened when you mentioned the check-in, we feel very sorry, and will follow up to resolve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Almost but not quite there. Smokey rooms.
Front desk staff at check-in require more training. They were slow and quite inflexible. I booked 3 nights stay over 2 bookings but they insisted that I can only add the extra night to my door card on the day I am supposed to check-in under the second booking rather than just taking as one continuous stay. Many other hotels internationally had been able to aggregate all bookings as 1 booking so I don't have to go back and add more nights to the room key. More importantly, I had to switch several rooms because even though I was given a room on a non-smoking floor with all non-smoking rooms, the hotel supplied ash trays in these rooms and previous guests had smoked in them. Some rooms smelled of heavy cigarette smoke. After 4 room changes within the non-smoking floor did they find me a room that didn't smell of cigarette smoke. Unfortunately, that room had 2 single beds and not the King bed which I had booked. I settled for the single bed rather than chance a king bed in a smokey room. Front desk was quite useless until a young Lady Manager stepped in. She was superb in helping me sort out the rooms and was apologetic. The concierge Kelvin was more than helpful. He was extremely knowledgeable about the areas to travel to and helped arranged local travel. So it was not all bad. However, I am not sure I will return to stay at this hotel again because I want to avoid getting non-smoking rooms that smelled of cigarette smoke.
2019년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxed one to get the access to Hungshan area.
1. It is a very spacious hotel to stay... 2. The concierge is very helpful in detailed arrangement of the trip...specially thanks to Kevin Wang.. 3. It is a little bit far away from the street for the living or local food.
2019년 3월에 2박 숙박함
답변 제공: Kris Wu 님, 2019년 3월 18일
Dear Guest, Thank you for taking the time to share your valuable feedback with us.Hotel is located in Huangshan city center area, only ten minutes distance tunxi old street, the hotel has a taxi can direct each big famous scenic spot. We are delighted to know that you enjoyed your stay with us and that our concierge service and hotel environment made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Manager

10/10 - 훌륭해요

whye yeen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 3박 숙박함

10/10 - 훌륭해요

Xiaohu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel in Huangshan
Convenient location, spacious room, helpful staff, free parking
2019년 2월에 2박 숙박함
답변 제공: Kris Wu 님, 2019년 2월 22일
Dear Xiaohu , Thank you very much for your praise and love of Crowne Plaza Huangshan Yucheng! The hotel is located in the center of the city, and it's only ten minutes from the famous sights of the town of the valley, and the traffic is very convenient. The hotel has enough parking space above ground and underground to meet the needs of guests.We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Manager

10/10 - 훌륭해요

Vishal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommended
It was a beautiful property overlooking the stream and mountains. Very clean rooms and excellent breakfast buffet.
2018년 12월에 1박 숙박함
답변 제공: Kris Wu 님, 2019년 1월 7일
Dear Vishal , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our rooms and breakfast buffet made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
本格的25Mプール有り。直営サウナ無いのが残念。朝食メニュウ多く美味しい、フレシュジュース5種類位有り、久しぶりにスイカ、きゅうり頂きました。私たち夫婦は、ここをベースとし、宏村、黄山、老街 3泊しました。今まで利用したクラウンプラザの中で1番よかった。
2018년 11월에 1박 숙박함
답변 제공: Kris Wu 님, 2018년 12월 13일
Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our swimming pool and breakfast made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Manager

10/10 - 훌륭해요

실제 이용하신 고객

Ótimo hotel em Huangshan. O check in é um pouco demorado e as instalações um pouco antigas, mas atinge todas as necessidades de um viajante a trabalho.
2018년 11월에 2박 숙박함
답변 제공: Kris Wu 님, 2018년 11월 27일
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . Thank you for your suggestions on the hotel facilities, we will make improvements to give our guests a better experience.We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Manager

10/10 - 훌륭해요

PEI-I

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best in Huangshan. Can’t go wrong. Some polish req
This was the second time we stayed in this hotel and the experience was generally positive. Our guide said we chose the best one in town and it was very affordable for a very spacious hotel. Very modern and generally clean but some polish is required in the rooms. Couches a little worn looking. Also local tourists create a lot of smoke and noise. Not sure what a hotel can do about that though. Overall would probably stay again.
2018년 10월에 1박 숙박함
답변 제공: Kris Wu 님, 2018년 10월 29일
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Huangshan Yucheng. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident. We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us. We look forward to hearing from you and to welcoming you back to Crowne Plaza Huangshan Yucheng in the near future. Thank you! Sincerely, Marcom Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Best in Huangshan with some edges to smooth
A very spacious affordable and well located that should be luxurious and comfortable. This expectation can be lost in the details somewhat - worn couches, and iron burn on my desk, smoke smells in no smoking areas, a seedy spa, and my room had the soap package already opened. It doesn’t change that I would stay here again. It’s nice affordable and a great choice.
2018년 10월에 1박 숙박함
답변 제공: Kris Wu 님, 2018년 10월 29일
Dear guest, Thanks for sharing your valuable feedback with regards to our hotel guest room. We are very sorry that you experienced inconvenience due to the guest room details. We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us. We hope this would not deter you from choosing again in the future. We look forward to welcoming you back to our hotel again. Thank you! Sincerely, Marcom Manager

8/10 - 좋아요

Darlene 님, Cleveland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel manager and concierge staff were very helpful. Lobby is stunning. We ended up in a room with a balcony with no seating, and no shower ( just a tub with a hand sprayer). My husband thought it was weird but I didn’t mind it.
2018년 10월에 1박 숙박함
답변 제공: Kris Wu 님, 2018년 10월 30일
Dear Darlene , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff service made your stay experience more memorable. Still, your comments for the guest room have been noted for our review, We will improve on the problems you mentioned.We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Marcom Manager

8/10 - 좋아요

Eric 님, Taiwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Room is kind of outdated. Old hotel then.
2018년 7월에 1박 숙박함
답변 제공: Kris Wu 님, 2018년 7월 18일
Dear Anonymous, Thanks for sharing your valuable feedback with regards to our hotel guest room. We are very sorry that you experienced inconvenience due to the guest room . Hotel opening six years,, the design style is characteristic of huizhou architecture, which will cause the illusion of old. The hotel regularly upgrades and updates the facilities of guest rooms and public areas, which is recognized by guests. Meanwhile, we will share your feedback with relevant departments. Thank you again for your patronage and support! We sincerely look forward to your next visit to witness our improvement! Sincerely, Marcom manager

10/10 - 훌륭해요

WAN HUI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 1박 숙박함

10/10 - 훌륭해요

Frank 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff Makes All the Difference
A property will get old, but the quality of staff will hugely compensate for it. From the front desk to the concierge; to those working in the restaurants and the housekeeping they all make your stay such a great experience. All are helpful, smiley and engaging, ready to serve and answer to your needs. They bother to check if you need a refill of coffee, asked if there is anything else they can. Good job everyone. What have they done to the staff training or is it just the natural warmth of Tunxi people? Whatever it is, definitely my best stay of this trip!
2018년 1월에 1박 숙박함
답변 제공: Betty 님, 2018년 1월 30일
Dear Frank , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 - 좋아요

TAKAYOSHI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
黄山登山の拠点
黄山登山の際2泊で利用しました。黄山南門まで、車で1時間位です。黄山市屯狭の川の南岸にあります。老街から車で10分で、回りは何もありません。ホテルで完結できる施設なので普通の方は問題ないと思います。施設は、快適そのものです。朝食も素晴らしく何の問題もございません。
2017년 8월에 2박 숙박함
답변 제공: Crowne Plaza Huangshan 님, 2017년 8월 23일
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