Dear Mr Reise. Thank you very much for your feedback regarding your stay with us. I sincerely apologies for the inconvenience caused. Your feedback is very important to us, please rest assured that I have taken the appropriate measures to resolve the problem you reported . We have called in plumbing company that came out to access the problem you reported , the outcome was not at all raw but dirt built up in the shower head in room 314. After these findings we then bought a chemical to soak and clean all shower heads in the hotel to prevent future occurrence .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Prisca HLATSHWAYO Hotel Manager

Thank you very much for your feedback regarding your stay with us. I sincerely apologize for the inconvenience caused. Your feedback is very important to us, please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Prisca HLATSHWAYO General Manager

Good day, Thank you very much for your feedback regarding your stay with us. We are very pleased to see the high rating of our services and product. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests Thank you for your kind recommendations of our services and facilities and for sharing this with the Expedia community... We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Maureen, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests Thank you for your kind recommendations of our services and facilities and for sharing this with the Expedia community... We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Zwelibanzi . Thank you very much for your feedback regarding your stay with us. I sincerely apologize for the inconvenience caused. Your feedback is very important to us, please rest assured that I am taking the appropriate measures to address the problem of noise and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Prisca HLATSHWAYO Hotel Manager

Good day, Thank you very much for your rating of our services and product. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback regarding your stay with us. Please allow me to express my sincerest apologies for the inconvenience caused and that your experience did not live up to your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Richard, Thank you very much for your feedback regarding your stay with us. I sincerely apologise for the inconvenience caused. Your feedback is very important to us, please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Sydney, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Dear Neville, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It’s our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Simon, Thank you very much for your feedback regarding your stay with us. I sincerely apologise for the inconvenience caused. We have now have a second security guard on duty who will do patrols on the floors over weekends to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Victor, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Dear Christian, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests Thank you for your kind recommendations of our services and facilities and for sharing this with the Hotels.com community... We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Sanjay, Thank you very much for your feedback regarding your stay with us. We are pleased to read your positive review and are glad you had a great experience. It is our mission to delight our guests every day. Will certainly share your feedback with the staff and they will be delighted to see their hard work has been noticed. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

Dear NL, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests Thank you for your kind recommendations of our services and facilities and for sharing this with the Expedia community... We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

Thank you very much for your feedback regarding your stay with us. Dear Lawrence, We are pleased to read your positive review and are glad you had a great experience. It is our mission to delight our guests every day. Will certainly share your feedback with the staff and they will be delighted to see their hard work has been noticed. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

Dear Mike, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Dear Franck, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It’s our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Mookho, Thank you very much for your feedback regarding your stay with us. We are pleased to read your positive review and are glad you had a great experience. It is our mission to delight our guests every day. Will certainly share your feedback with the staff and they will be delighted to see their hard work has been noticed. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

Dear Sydney, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback regarding your stay with us. Please allow me to express my sincerest apologies for the inconvenience caused and that your experience did not live up to your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Bongani, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It’s our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Cornelia, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Dear Michael, Thank you very much for your feedback regarding your stay with us. I sincerely apologise for the inconvenience caused. Your feedback is very important to us, please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback regarding your stay with us. We are pleased to read your positive review and are glad you had a great experience. It is our mission to delight our guests every day. Will certainly share your feedback with the staff and they will be delighted to see their hard work has been noticed. Hope we have the pleasure of welcoming you again in the future. Kind Regards, Elma Labuschagne General Manager

Dear Catriona, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It’s our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Its our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Dear Jac, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Dear Pinaki, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

Dear Kurt, Thank you very much for your positive rating of our services and product. Your feedback is important to us as it serves as encouragement to continuously improve our services. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

Dear Xoliswa, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you very much for your feedback regarding your stay with us. Your feedback is very important to us as it serves as encouragement to continuously improve our services and product. It's our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

Good day Bom, Thank you very much for your feedback regarding your stay with us. Your feedback is very important to us as it serves as encouragement to continously improve our services and product. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

Dear Michael, Thank you very much for your positive rating of our services and product. It's great to see that you have enjoyed your stay. I will share this with the team as it serves as encouragement to continuously improve our services. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

Good day, Thank you for your positive feedback regarding your stay with us. I am delighted to hear that you have enjoyed the stay and that we have been able to turn you into one of our loyal guest. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager