We had a good comfortable stay at the hotel. The female receptionist was welcoming, nice and friendly. She offered us a free upgrade when I asked for a room with a view.
However, in our 2nd day housekeeping did not clean the room nor changed towels! We accidentally found chips and crumbs under the TV table which we showed to the bell boy. Moreover, at night when I attempted to take a salt bath, hair came out of the tub drain as I started the water. I, therefore, took shower instead.
In my opinion, the coffee shop at the lobby is too small for a grand hotel like the Fairmont