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Reviews of Hotel Apartement La Perle

3 out of 5
Hotel Apartement La Perle
Untere Mattenstrasse 25, Zermatt, VS

Reviews

8.2

Very Good

Rating 10 - Excellent. 55 out of 173 reviews" "
Rating 8 - Good. 89 out of 173 reviews" "
Rating 6 - Okay. 22 out of 173 reviews" "
Rating 4 - Poor. 5 out of 173 reviews" "
Rating 2 - Terrible. 2 out of 173 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ramesh

Traveled with family
Liked: Cleanliness, room comfort
Our sojourn in zermatt
Reqlly nice resort to stay in a serene small town like zermatt. Nice memories to go back home
Stayed 2 nights in Oct 2022

10/10 Excellent

Miguel

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Nicky

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location Friendly staff
Stayed 1 night in Aug 2022

10/10 Excellent

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Very simple and comfortable stay. Having a shared balcony area was a pleasant enhancement as well.
Stayed 5 nights in Jul 2022

10/10 Excellent

Edmond

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, ideally located close to the centre. Roomy, good beds, decent kitchenette. We had a very nice stay..
Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
Room is spacious. Big enough for family of 5. Kitchen fully equipped. Shower pressure perfect. Beddings are clean, towels change everyday. Room cleaning everyday.
Stayed 4 nights in Feb 2020
Response from Sylvia on Feb 26, 2020
Dear Guest, Thank you so much for your excellent words. It was a pleasure to have you with us and you enjoyed your stay. Best regards

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Zermatt
We had to phone a number to get the pass code for the front door to get in and get our key which we had to leave at reception whenever we went out but reception wasn't attended. Bit odd. Good location for the train station and trip up the mountain. Older apartment but clean and comfortable.
Stayed 2 nights in Jan 2020
Response from Andreas on Feb 21, 2020
Thank you for your nice feedback. It was a pleasure to have you with us. Best regards

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Andreas on Dec 16, 2019
Dear Paul, Thank you very much for your excellent review. It was a pleasure to have you with us. Hope to see you again.

8/10 Good

Patti

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from Sylvia on Oct 12, 2019
Dear Mrs Patti, Thank you for your kind review and you had a good time. Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our recent stay at La Perle. It was a perfect place to relax after a day of sightseeing and hiking. Very comfortable and spacious. Having a balcony for morning coffee and evening wine was perfect! Would definitely stay here again.
Stayed 3 nights in Sep 2019
Response from Sylvia on Sep 22, 2019
Dear Guest, Thank you very much for your excellent review. It was a pleasure to have you with us. Hope to see you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from Andreas on Sep 11, 2019
Thank you very much for your stay with us and your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Andreas on Sep 11, 2019
Thank you very much for your stay with us and your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had a small fridge, stove, microwave for cooking and it had a balcony. It was also really close to the bus station and very convenient for walking around. There was a grocery store near by as well.
Stayed 2 nights in Jul 2019
Response from Andreas on Sep 11, 2019
Thank you very much for your stay with us and your feedback!

8/10 Good

Guest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and easy and near to station and very comfortable
Stayed 1 night in Jul 2019
Response from Marc-André Sieber on Jul 29, 2019
Dear Guest, thank you so much for your review. We hope to welcome you again in Zermatt

10/10 Excellent

Freyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Andreas on Sep 11, 2019
Thank you very much for your stay with us and your feedback!

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Marc-André Sieber on May 21, 2019
Dear Juan Carlos, thank you so much for your review. Kind regards from Zermatt

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was great, the only thing we didn’t like was the bed. Not so great and we both ended up with sore backs. Not a very good nights sleep.
Stayed 2 nights in Apr 2019
Response from Marc-André Sieber on Apr 28, 2019
Dear Guest. Thank you for your nice feedback. We hope to welcome you again in Zermatt. Kind regards. Marc-André Sieber

8/10 Good

NURSYA, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is less than 5 minutes’ walk from Zermatt train station. There is a supermarket about 100 metres from the apartment. Check-in was easy. However, I needed to go to Hotel Astoria to make my payment and I had to use cash because their card machine was faulty. The in-room telephone was not working. They are installing a lift in the building, so there was a bit of mess at the check-in area. It is still an old-school kind of check-in. Owner left the room key with a letter addressed to me on a shelf. Our room and its amenities are as per photos and description upon booking. Housekeeping was quite creepy. She knocked on our door without saying who she was. As there was no peep-hole to see who was at the door, my son had to ask. Only then she mentioned that she was from housekeeping. We refused any housekeeping as we wanted to rest after spending the morning in Gornegrat. Just after she left, the WiFi died. My son opened the door to check on the router (which is placed on the wall just outside our room). The router seemed to have been detached from the wall and placed neatly outside our door... Overall, I am satisfied with my stay. I may book it again if I were to return to Zermatt, although it would not be my first choice.
Stayed 2 nights in Nov 2018
Response from Marc-André Sieber on Dec 22, 2018
Dear Nursya. Thank you so much for your wonderful review. We hope to see you again in Zermatt

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2018
Response from Marc-André Sieber on Dec 22, 2018
Thank you!

8/10 Good

MINHEE

Liked: Property conditions & facilities, room comfort
Good Value for the money!
Amazing Bathroom - newly renovated! really clean. Kitchen is good, useful, but carpet, and other space are not so clean...
Stayed 2 nights in Sep 2018
Response from Marc-André Sieber on Sep 28, 2018
Dear Minhee, thank you for your review. We hope to welcome you again in Zermatt. Kind regards Marc-André Sieber

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Marc-André Sieber on Aug 7, 2018
Dear Karin. Thank you so much for your review. We hope to see you again in Zermatt. Kind regards. Marc-André Sieber

6/10 Okay

Rainer

Liked: Cleanliness
This vacation apartment is all right, but given how much it costs I had expected a somewhat higher standard of overall comfort.
Stayed 1 night in Jul 2018
Response from Marc-André Sieber on Aug 7, 2018
Dear Rainer. Thank you so much for your review. Kind regards. Marc-André Sieber

6/10 Okay

kc

Aged property
Dim light and dirty carpet. We stayed at ground floor, seems like people csn easily break into our apartment.. Zermatt is a nice place and many more nice cjoive of accomodation
Stayed 2 nights in Jul 2018
Response from Marc-André Sieber on Jul 28, 2018
Dear KC, Thank you for your review.

10/10 Excellent

Daniel, Houston, TX USA

Liked: Cleanliness, property conditions & facilities, room comfort
Very Cozy
The apartment we were given on 1st floor was very cozy. Bedroom had a king bed and the living room 2 beds hidden in the wall. Nice views of garden from window. Cozy round breakfast table at the window. Well furnished. We wished we could stay longer but we already had tickets to Glacier Express. Plan to stay there again when we go back. Call and they will pick you up. Driver will give you yhe key and welcome letter. Cons: no staff in building. Staff in a different hotel, so if you need something it may be faraway. You just leave your keys on the slot on checkout and call them. Don't forget to take a picture of building door code in the letter before you get out.
Stayed 1 night in Jun 2018
Response from Marc-André Sieber on Jul 28, 2018
Dear Daniel. Thank you so much for your wonderful review. We hope to welcome you again in Zermatt. Kind regards. Marc-André Sieber

8/10 Good

KC, Pennsylvania, US

Liked: Cleanliness, property conditions & facilities, room comfort
Like home
The room was bright and clean(I didn't like carpet though). All of my family (my wife and daughter and I) liked the room. Restroom was clean, kitchenette was small but convenient, and large window and balcony were good to bring in light and fresh air. It takes 5 minutes from Zermatt station by walking, and convenient shop (named Denner) is 3 minute walking distance.
Stayed 2 nights in Jun 2018
Response from Marc-André Sieber on Jul 28, 2018
Dear KC. Thank you so much for your wonderful review. We hope to see you again in Zermatt. Kind regards. Marc-André Sieber

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American Family of 4
Good: Room was spacious and clean (rare for Europe). They had the keys and information ready upon our arrival... very easy to work with. Within walking to distance to everything. Great location especially to train station. Lots of windows made for a cool refreshing night sleep. Value...you won't find a cheaper stay in Zermatt with this much value. Bad: walking directions would be helpful. All chalets on this street look identical and the address numbers are not necessarily in order. Once we found it everything was easy. The furniture and decor are dated... who cares! Get over it. Know what to expect and you will be fine.
Stayed 1 night in Jun 2018
Response from Marc-André Sieber on Jul 28, 2018
Dear Benjamin. Thank you for your top review. We hope to welcome you again in Zermatt. Kind regards. Marc-André Sieber

8/10 Good

chi ming

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018

6/10 Okay

wk, singapore

Disliked: Staff & service
<10min walk from the train station
The room is just ok and value for money. However I am not used this type of arrangement where you don’t see any hotel staff from check-in to our. You need to know this town and know what you want to do here.
Stayed 2 nights in May 2018

8/10 Good

SHIITAAL

Liked: Cleanliness, property conditions & facilities, room comfort
A very nice cosy apartment. Quiet, clean you won’t end up meeting anyone. It’s more of do your own thing kinda place.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home
Very suitable middle of town friendly family environment.
Stayed 2 nights in May 2018
Response from Andreas on May 23, 2018
We're really glad. Maybe they will come again. best regards

8/10 Good

Lendrum family, Wellington New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, everything we needed and very warm and cosy.
Stayed 1 night in May 2018
Response from Andreas on May 7, 2018
That's our pleasure. We hope you come back again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, apartments excellent option
We always stay at La Perle when we visit Zermatt. The location is near both the regional train station and the Gornergratbahn, the train that takes you up the mountain. What we like about the apartment is that it allows for flexibility with meals that also keeps costs down. Of course, if money is not a concern, you would probably stay in one of 3-4 famous hotels near the center. However, La Perle is very charming and the apartments are an excellent choice especially for families, since they sleep at least 4 people conformably.
Stayed 2 nights in Apr 2018
Response from Marc-André Sieber on Apr 11, 2018
Dear Anonymous :D Thank you so much for your wonderful review. Please call us in the hotel when you need something special for the kitchen. I send someone to you same day! Hope to see you soon back in Zermatt. Wish you all the best!

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for it!
Location couldn’t be any better! Place extremely clean. It my need some upgrades, but you can still have a great stay as is. Would absolutely recommend it!! Go for it!!
Response from Marc-André Sieber on Apr 11, 2018
Dear Lilian. Thank you so much for your wonderful Review. We hope to welcome you again in Zermatt. We wish you all the best.

10/10 Excellent

M. Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, claen and convenient location
The room is large and clean. You can do some cooking and enjoy bathing. The hotel is close to Zermatt Station (walk 5 mins). A supermarket is just located at the street corner, you can buy food and drinks as you like. However, please notice that there was no reception, you need to make a call to open the door when you check-in, please be sure you can make phone call there.
Stayed 1 night in Dec 2017

8/10 Good

Fabio, florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in Zermatt downtown
good position, 2 minutes to station, 2 minutes to gornegrat train, 1 minutes to sunnega ski, clean and quite
Stayed 3 nights in Dec 2017
Response from Sylvia on Dec 12, 2017
Dear Mr. Fabio, Thank you very much for your pleasant feedback. Kind regards

6/10 Okay

Sivaprakash

Liked: Staff & service
Good location. Near to train station. Room not so big.
Stayed 2 nights in Nov 2017

8/10 Good

Irshad

Liked: Cleanliness, staff & service, room comfort
Usmani
Good
Stayed 1 night in Nov 2017

8/10 Good

Carol, Dubai

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel in beautiful Zermatt
Stayed in a studio. Beds were comfortable and very adequate for the 3 of us. Good kitchen facilities so we made our own meals. Walking distance from train station and supermarket very close by. Great location and value for money!
Stayed 2 nights in Aug 2017
Response from Marc-André Sieber (Owner) on Sep 2, 2017
Dear Carol. Thank you so much for your wonderful review. We hope to see you again in Zermatt. All the best

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable.
Great location. The room had a terrace with chairs and a table. The kitchen was sufficient, but the toaster did not work. There is absolutely no foodstuffs provided including salt, pepper, or sugar, so be sure to bring your own if you plan to cook. The service was very good. We required extra bedding and it was brought right away. We were also informed of where we could leave our luggage while we explored the town after checkout time.
Stayed 1 night in Jun 2017
Thank you so much :D All the best from Zermatt Marc-André Sieber

8/10 Good

Rahul

Liked: Cleanliness, property conditions & facilities, room comfort
Great option at Zermatt
An exellent option for Zermatt. Conveniently located near a store called Denner where one can pick up every grocery. Very spacious and well equipped. A great place for family functions.

8/10 Good

EMERITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermatt visit
Great location. The shuttle pick up from station was efficient and saved us time and money :) the apartment size is big and spacious. Just hope they can provide shampoo and soap or shower gel in the bathrooms.

10/10 Excellent

Mokhzani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment
Apartment is well kept walking distance from train station is abt 5mins.. checking in and out was easy.. the trash were emptied Everyday and towels were replenished Everyday... Great view..with 3 kids with us the space is just right.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great location and comfortable rooms.

8/10 Good

Seungpyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no front desk manager
relatively large room and living room kitchen and dining table were good engough for 4 member-family

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Location is near to the station. Provide facilities where you can cook at the room. Spacious room

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

joe, pacific palisades

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment
Clean, comfortable, spacious and convenient with great views.

6/10 Okay

Muhammad, Frome,UK

Could keep facts right
Pros: They kept our apartment despite the payment did not go through due to some technical glitch. Sufficient space in the rooms with two fold away beds brilliant for kids. Very close to town centre and train station Cons: No on site reception though contactable on the phone till 22.00 The apartment was advertised and paid for as with balcony and mountain views though none was there. When asked reception team, I was advised that they can't guarantee such availability. It was agreed that they will look into their listing at hotels.com as it is not fair to charge for balcony and view but not provide it.