리셉션

캠로즈 리조트 & 카지노 여행 후기

3.5 out of 5
캠로즈 리조트 & 카지노
3201 48 Ave, Camrose, AB

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 740개 이용 후기 중 406개" "
평점 8 - 좋아요. 740개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 740개 이용 후기 중 67개" "
평점 4 - 별로예요. 740개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 740개 이용 후기 중 12개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

KUM YOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
편안하게 내집처럼 이용했습니다. 추후 재방문의사가 있습니다.
2023년 5월에 4박 숙박함
답변 제공: Corrina 님, 2023년 5월 31일
Thank you for your review. We look forward to seeing you for your next visit.

8/10 - 좋아요

Jihee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 1박 숙박함
답변 제공: Dan Macpherson - Sales & Marketing Manager 님, 2018년 6월 27일
Thanks Jihee - feel free to let us know what we can to do get the 5th star next time.

10/10 - 훌륭해요

Margaret

2024년 4월에 1박 숙박함
답변 제공: Corrina 님, 2024년 4월 17일
Thank you so much for your review Margaret. We really appreciate the perfect score and are so pleased that you enjoyed you stay with us. We really hope to see you again soon.

10/10 - 훌륭해요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 4월에 4박 숙박함
답변 제공: Corrina 님, 2024년 4월 15일
Thank you for giving us a perfect rating and for recommending us to other travelers Russell. I'm sure our entire hotel team enjoyed seeing to your needs as much as you enjoyed your stay. Thank you and we look forward to seeing you soon.

8/10 - 좋아요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always a pleasure to stay here. Quiet / beds are comfortable / food is great and room rate includes breakfast.
2024년 3월에 1박 숙박함
답변 제공: Corrina 님, 2024년 4월 15일
Thank you for your review and feedback Denise. I am so happy to hear that you enjoy staying with us and I hope we get to see more of you soon.

10/10 - 훌륭해요

Natalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Thank you for giving us a perfect rating and for recommending us to other travellers. I'm sure our entire hotel team enjoyed catering to your needs as much as you enjoyed your stay. Thank you and look forward to seeing you soon.Regards, Hany Assal, CHA, CHSP General Manager

2/10 - 너무 별로예요

Brandy

아이를 동반한 가족 여행
We booked a room with a king bed with couch pullout and when we got our room there was no couch. They would not accommodate us said they were full and there was nothing they could do. Could not give us a cot because of it being a fire hazard.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Thank you for your recent feedback. I'm sorry to hear about your experience with the shortage of our sofa beds in some of our kin beds room types your guest room was uncomfortable. We extend our sincere apologies. Our goal is to deliver top customer service and to provide our guests with a memorable stay. We hope you will allow us to serve you again.Sincerely,HAny Assal, CHA, CHSP General Manager

10/10 - 훌륭해요

shiela may

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
thumbs up
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Wow! What a wonderful rating, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Camrose Resort Casino soon.Best wishes, Hany Assal, CHA General Manager

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best Regards,Hany Assal, CHSP,CHA General Manager

8/10 - 좋아요

Randall

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Thank you for taking the time to review Camrose Resort Casino. I am glad to hear that we will be your top choice when you visit Camrose. We look forward to welcoming you back soon! Warm Regards,Hany Assal. CHA General Manager

10/10 - 훌륭해요

Dorian

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Thank you for giving us a perfect rating and recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Regards,Hany Assal, CHA General Manager

6/10 - 괜찮아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Supper buffet was mediocre. Breakfast buffet was dreadful. Disappointed in the food. Next time I will order off the menu or go elsewhere. Staff was great. Kids running up and down the hallway was awful. I should have asked for top floor. Bed and pillows were very comfortable. Price was great.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
We want to thank you for your patronage and for bringing your concern to our attention. As one of our valued guests, we would like to address your concerns as quickly as possible with our Executive Chef. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. I hope to have the pleasure of serving you again in the future. Kind regards,Haby Assal, CHA, CHSP General Manager

8/10 - 좋아요

Denelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Was a great last minute choice. Pool was great food was great. Down side… only 1 elevator worked and the free dinner was only for 2 guests, we expected that all 4 guests we had on the booking would get a voucher.
2024년 3월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 18일
Thank you so much for your feedback Denelle. We have fixed the 2nd elevator already. The dinner is only for the adults in the room and Expedia does not have a way for us to show that on their site. I do apologize for not meeting your expectations. I do hope that we get to see you again in the future.

10/10 - 훌륭해요

Emily 님, Beaumont

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
On behalf of our entire staff, we thank you for your business. It's great to hear that you were well taken care of during your stay with us. I will pass your review to our associates they will appreciate your positive feedback. We thank you for your business and hope to see you again when your travels bring you back to Camrose!Best Regards,Hany Assal, CHA,CHSP General Manager

10/10 - 훌륭해요

Katelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was amazing except for the water slide being down.
2024년 3월에 2박 숙박함
답변 제공: Corrina 님, 2024년 3월 18일
Thank you for your feedback Katelyn. We have had a repairman in and fixed the slide. I hope on your next visit you are able to enjoy it and we look forward to seeing you.

10/10 - 훌륭해요

Ernie

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Regards,Hany Assal, CHA General Manager

6/10 - 괜찮아요

Dennis

출장 여행
Breakfast was poor
2024년 3월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 11일
Thank you for your feedback regarding our breakfast Dennis. I will be sure to share it with our F&B team so that we can improve it before your next stay.

6/10 - 괜찮아요

kim

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
I like having a casino there it's nice wide open space good parking but that was the most uncomfortable bad I've slept in a long time. Good breakfast as well
2024년 3월에 2박 숙박함
답변 제공: Corrina 님, 2024년 3월 11일
Thank you so much for the feedback about your stay Kim. I will let our maintenance team know about about the bed being uncomfortable and hopefully we will have that rectify for your next stay.

2/10 - 너무 별로예요

Jodi

The extra charge for the buffet when booking was unfair and not apparent. This seems a bit shady as I was not aware of this add-on.
2024년 3월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 11일
Thank you for your feedback Jodi. Generally on weekends our rates come with breakfast and dinner included to add value for the higher costs we run on those days. During the week when our prices are lower we offer the option to add it to your rate. We appreciate you letting us know about your concerns and I hope this clarifies the situation.

10/10 - 훌륭해요

Tony

2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 30일
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Hany Assal, CHA, CHSP General Manager

10/10 - 훌륭해요

Ruoxi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 11일
Thank you so much for your review Ruoxi. We really look forward to seeing you again soon.

6/10 - 괜찮아요

David

가족 여행
별로예요: 직원 및 서비스
Pool has high level of chemicals. Stairs are without carpet and exposed nails.
2024년 3월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 9일
Thank you for your feedback David. I will definitely be speaking to our maintenance team regarding the pool and nails in the stairwell. I am so sorry that this impacted your stay so adversely. We will remedy this as soon as possible and hope to see you again soon.

10/10 - 훌륭해요

Susan

단체 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big beautiful. Clean! Bright. Friendly. Beautiful pool and slide and jacuzzi. Quiet! It has the best heater / air conditioning system. It was amazing how much it helped my asthma symtoms. Bonus food vouchers for onsite restaurant!!!
2024년 3월에 3박 숙박함
답변 제공: Corrina 님, 2024년 3월 9일
Thank you for the lovely review Susan. I am so happy to see how much you enjoyed our facilities during your stay. I hope you come back to stay with us soon.

10/10 - 훌륭해요

Tanis

2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 6일
Thank you so much Tanis. I hope we get to see you again soon and we hope you'll be able to come visit for Easter!

2/10 - 너무 별로예요

scott

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We were storm stayed and asked to check in a little early. Was told it’s not busy and room is ready but would not accommodate an early check in. And told me $10 per hour for early check in ? Wow. So came back at 2:00 at check in time and was told I am early. It was 1:58. Just not accommodating at all. Name was Lisa
2024년 3월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 4일
Thank you for letting us know about your stay, Scott. I sincerely apologize for your experience with the front desk agent. We will be addressing this with her as we wish for our guests to have an enjoyable experience at our property. I really appreciate you bringing this to my attention and hope that you will choose to stay with us again in the future to offer you the experience you should have received this time.

10/10 - 훌륭해요

Jordan

2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 25일
Thank you so much for reviewing our property Jordan. I am so pleased to see that you enjoyed your stay with us and look forward to seeing more of you in the future.

10/10 - 훌륭해요

Tony

출장 여행
좋아요: 편의 시설/서비스
Nice
2024년 2월에 3박 숙박함
답변 제공: Corrina 님, 2024년 2월 26일
Thank you so much for your review Tony. We are very happy to see you enjoyed yourself and look forward to seeing you again soon.

10/10 - 훌륭해요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Common areas and room were clean, and the reno's from last year appear to be all done! Camrose is a very driveable little city with lots of restaurants to choose from.
2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 26일
Thank you so much for your feedback Jeff. We appreciate you telling us how your stay went and look forward to seeing you again soon.

10/10 - 훌륭해요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious room. Good price.
2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 20일
Thank you so much for your feedback Rita. We really appreciate you taking the time to review us. We look forward to seeing you again soon.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 16일
Thank you so much for your review David. It looks like you had a great stay! I'm so happy to hear that and hope we get to see you again soon!

10/10 - 훌륭해요

James

2024년 2월에 10박 숙박함
답변 제공: Corrina 님, 2024년 3월 25일
Thankyou so much for your review James. It looks like you had a great stay and I hope we get to see you again soon.

8/10 - 좋아요

Kelly

2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 25일
Thank you so much for your review Kelly. We appreciate you submitting a review for our property. I hope that we see you again soon on your next visit to Camrose.

8/10 - 좋아요

Melanie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The pool and hot tub floor was very rough. Scuffed up my feet and my 2 year olds knees
2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 12일
Thank you for your review Melanie. We appreciate you mentioning this and I will discuss it with the maintenance team. When it is time to resurface the pool I hope that we are able to find a better solution and will keep this in mind. I hope we get to see you again soon.

10/10 - 훌륭해요

Clayton

좋아요: 청결 상태, 직원 및 서비스
Nice room but restaurant staff do not care about their service since it’s the only place to eat there unless you drive to another restaurant
2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 12일
Thank you so much for your feedback Clayton. I am so sorry to hear about your experience in the restaurant. I will definitely be speaking with the Food &Beverage Manager about your concerns as that is not how we wish for our guest to feel when visiting our property. I really appreciate you bringing this to my attention so that it may be addressed. I hope that we get to see you again soon.

6/10 - 괜찮아요

Lorretta

2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 25일
We appreciate you submitting a review Lorretta. I am sorry to see that we did not exceed your expectation and I hope that you give us another opportunity when you are in the area next.

10/10 - 훌륭해요

Wilson

2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 3월 25일
Thank you so much for your review Wilson. I am so pleased to see you had an enjoyable stay at our property and hope we get to see you again soon.

10/10 - 훌륭해요

Aniquea 님, Hilliard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 12일
Thank you so much for your review Aniquea. I am so pleased to see you had a great stay and we look forward to you staying with us again soon.

10/10 - 훌륭해요

Cory

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 2월에 1박 숙박함
답변 제공: c 님, 2024년 2월 5일
Thank you Cory! I am so happy to hear that you a great experience and look forward to your next wonderful stay with us.

8/10 - 좋아요

Demsy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was not great.
2024년 1월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 5일
Thank you for your feedback Demsy. I will definitely let the Food and Beverage team know about your feedback and I hope when you stay with us next you find breakfast improved. Thank you again and we look forward to seeing you again soon.

10/10 - 훌륭해요

Doreen 님, Innisfree

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet and safe
2024년 2월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 5일
Thank you so much for your review Doreen. We really appreciate you taking the time to submit your feedback. We look forward to seeing you again soon.

6/10 - 괜찮아요

Wayne

좋아요: 청결 상태
Nice place
2024년 1월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 2일
Thank you for your review Wayne. I hope that the next time you stay with us we are able to provide you with a better experience. We look forward to seeing you soon.

6/10 - 괜찮아요

Karen

2024년 1월에 2박 숙박함
답변 제공: Corrina 님, 2024년 3월 25일
Thank you for your review Karen. I am sorry to see that we didn't exceed your expectations. I hope you will give us the opportunity to offer you a better experience the next time you are in Camrose.

8/10 - 좋아요

Caryl

연인과의 여행
We paid for a KING room with Sofa bed…and didn’t have a sofa bed….we had two chairs. The bed was hard…. LOTS of banging noise from the room above until near midnight. The Buffet supper was a nice surprise….the staff were great.
2024년 1월에 1박 숙박함
답변 제공: Corrina 님, 2024년 1월 30일
Thank you so much for your feedback Caryl. A few of our King rooms do not have sofas but we are trying to rectify that. I is great to hear that you had a enjoyable experience in the restaurant and with you interactions with the staff. I hope we get to see you again soon.

10/10 - 훌륭해요

Melyssa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend, clean , friendly staff , comfortable beds and the pool is excellent for the kids
2024년 1월에 1박 숙박함
답변 제공: Corrina 님, 2024년 1월 29일
Thank you so much for your feedback Melyssa. I am so pleased to hear that you had such a great experience at our property and look forward to seeing you again soon.

10/10 - 훌륭해요

Floyd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay
2024년 1월에 1박 숙박함
답변 제공: Corrina 님, 2024년 1월 22일
Thank you so much Floyd. I am so pleased to hear you enjoy staying with us and look forward to your next visit.

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Corrina 님, 2024년 1월 22일
Thank you for the 5 out of 5 Kenneth. I am so happy you had a great stay with us and hope you visit again soon.

10/10 - 훌륭해요

Kenneth

2024년 1월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 12일
Thank you for your review Kenneth. We are so pleased to see you had a great stay with us and are so happy that you let us know. I hope we get to see more of you in the future.

10/10 - 훌륭해요

Angela

2024년 1월에 1박 숙박함
답변 제공: Corrina 님, 2024년 2월 12일
Thank you for your review Angela. It looks like you had a great stay and we appreciate you letting us know. We look forward to your next stay with us.

10/10 - 훌륭해요

Ian

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great pool for the kids and free breakfast was delicious. Very convenient having the casino in the same building as well.
2024년 1월에 2박 숙박함
답변 제공: Corrina 님, 2024년 1월 8일
Thank you so much for your feedback Ian. I am so pleased you were able to enjoy so much of our facility and we look forward to seeing you again soon.

8/10 - 좋아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Hotel was excellent- clean large rooms Breakfast was terrible -looked old and tasted horrible but lots of restaurants around and nearby
2024년 1월에 2박 숙박함
답변 제공: Corrina 님, 2024년 1월 8일
Thank you for the feedback Barbara. We appreciate you letting us know about your breakfast experience and I will follow up with the food and beverage team to see how we can improve the breakfast for your next stay. We look forward to seeing you again soon.